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BEST WESTERN PREMIER Herald Square

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1,350 Reviews from our TripAdvisor Community

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Showing 961: English reviews
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed at this hotel Friday to Sunday for a family vacation! This hotel exceeded our expectations. It was close to Times Square as well. The staff were very friendly and helpful. The rooms were clean and had ample space. Plenty of towels and when an extra blanket was requested it was sent right up. It also had a nice... More 

Helpful?
1 Thank Wendy Z
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Best Western was clean, quiet and located perfectly in the center of manhattan. Everything is at the tip of your finger. Food of all kinds and stores of all kinds close. The air conditoning worked great. The bed was extremely comfortable. The toiletries and room was always cleaned and well stocked. The staff was always helpful and polite. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Michelle E
Toronto
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the hotel for 3 nights on the 17th floor. Very clean hotel with friendly staff. Our room was small for a family of three but perfectly comfortable which is expected when staying in the city. Room was spotless with a view of the Empire State Building. Air Condition was working great without any sound. When I inquired about... More 

Helpful?
Thank Seems23
Ontario, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel situated in Midtown. So close to Broadway, Times Square, and the subway. Sade (I hope I'm spelling it right) made check in easy, quick and simple. We had a room on the eighth floor, with floor to ceiling windows, facing W 36th, and it was great! Modern room and washroom, free WiFi, comfortable bed, and high functioning AC.... More 

Helpful?
2 Thank 9NCB9
Madison, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Best Western Premier Herald Square was a great place to stay. We had six days of sightseeing in New York City. The hotel is in a great location with access to all the areas we wanted to go. Subway lines are close. The property is very well kept and clean. The mirrored elevators are so shiny it's hard to tell... More 

Helpful?
Thank Jeanne H
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked for 2 persons and specifically asked for tro beds sine my brother and I, whom both are over 6'6', were tarvelig together. The front desk refused and could not even help with a madress or a couch. Stay away unless you wanna throw 250 dollars in the sink!!!

Helpful?
1 Thank Steffen N
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

I am sorry for the inconvenience you experienced at our property. When you booked directly on the Best Western website, your reservation was made for a queen size bed. Then, when you checked in late last night, and requested a double bed, we unfortunately did not have any double beds available. Making every attempt to accommodate your situation, despite the... More 

Greenfield MA
Level Contributor
165 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

THe very good is the front desk staff, the breakfast room staff and the service folks, and the gorgeous, very European room. Clean, well appointed, and really nice shower (yeah for glass doors and not yucky curtains). And, the ac/heat unit control was in the room and very responsive. The average is for the breakfast. While there was much offered... More 

Helpful?
Thank DrSharonGreenfieldMA
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your review. I’m pleased you enjoyed your stay with us and had a great experience with our staff and your room. We strive to provide ample selection with our complimentary breakfast, but I’m sorry you found some of the items to be too salty to your liking. We know tastes differ from guest to guest, so we... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a gem of a hotel close to Time Square - the breakfast was excellent, the service overall was excellent and the hotel is really nice and good value. Great for families. We enjoyed walking back to the hotel in the evening ... neighborhood was good ..

Review collected in partnership with Best Western

Helpful?
1 Thank 520deborahs
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! Your review is very kind. With our great location, accommodating staff and range of amenities (like complimentary breakfast and free wifi to name a few) we are a great location for business, leisure and family travelers alike. I hope you will join us again soon! Mustafah Syed General Manager More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I stay at BWs frequently when traveling for work, and I can say without a doubt that this is the best one I have stayed at. It's a great hotel. Breakfast is good, the rooms are clean and comfortable, and the staff is very accommodating. Sade was particularly sweet for giving us the room we requested, which was an upgrade.... More 

Helpful?
Thank Greg F
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! To know we are the best Best Western you have stayed in is quite high praise. We strive to exceed expectations and provide exemplary customer service. I will pass your kind words on to Sade. We look forward to your next visit! Mustafah Syed General Manager More 

Doncaster
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is ideally situated. It has easy access to Macy's and is in waking distance to Times Square, Broadway and the highline . It is a longer walk to central Park but if you fancy a stroll it will take you about 30-40 minutes. The hotel itself is tucked away just off 5th Ace. The staff are attentive and... More 

Helpful?
1 Thank Jeff1874
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review

Thank you for your five-star review! I’m pleased you enjoyed your stay with us, and found our complimentary breakfast to be a great start to the day. We make every effort to provide a wide variety of fresh foods to suit many tastes. I apologize our lounge did not have the draft beer you were looking for, but our prime... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
The BEST WESTERN PREMIER Herald Square Hotel is conveniently located with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. ... more   less 

Additional Information about BEST WESTERN PREMIER Herald Square

Address: 50 W 36th Street, New York City, NY 10018-8029
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $193 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PREMIER Herald Square 3*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#47 Best Value Hotel in New York City
#60 Family Hotel in New York City
#64 Business Hotel in New York City
#109 Romantic Hotel in New York City
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