...Feel it was a good price for what you get and it's also a good location...

...Outstanding stay in a convenient location. I booked based on price and location and wasn’t disappointed... The location in Hell’s Kitchen was outstanding...

I have stayed at this hotel in.the past because of its convenient location and generally pleasant staff...

We stayed in this hotel for a night very nice location friendly stuff very food breakfast compared with usa standards rooms were very clean I would of course stay here again shower was great... I would hilghly recommend staying here in this location...

...Nice location, room cleaned daily and helpful staff...

...Breakfast was plentiful, pleasant patio, good location...

It has to be said that this hotel is in an excellent location, but it is not the cleanest hotel, constant smell of marijuana although the hotel has a strict no smoking policy!...

Excellent location 5 minutes from Times Square and cruise terminal , hotel is a little bit tired but clean comfortable bed and bedroom , Dove toiletries in bathroom with clean fluffy towels, clean reception and eating area ...

...Breakfast is included,coffee and hot water available 24/7+ mircro wave as well,REALLY nice room,,,,lovely staff,top location.. We picked up our cruise from the end of the street..enjoyed our time here...

...I had lowered my expectations based on previous reviews but hoped for the best as the location was convenient to where I needed to be...

...The Hotel management for Holiday Inn's (not specific to this location) have done nothing... I would be extremely cautious staying at this location for your own health and safety...

...Room was typical NY, small but functional and clean...

...Instead, she found me a really lovely room with ridiculously soft beds and really good space that suited me...

...The room felt old and dingy... The comforter was quite thin as well... Bring earplugs and ask for a room facing the back...

...I booked a King-sized bed at the above establishment... When I arrived I was checked in within 15 minutes and went to my assigned room, #216... She stated, “ Oh, everyone comes NYC and expects that the rooms will be bigger... She NEVER once offered me a refund for the difference or admitted to the mistake of placing me in a room that was much less than I paid for...

...Room was small even by Manhattan standards... Room safe was broken as well... Would NOT stay here again and cannot recommend it...

...Room was typical NY, small but functional and clean...

...We had a different room next evening!... Staff were friendly and helpful, rooms clean...

...I had a confirmed reservation for the night of July 19th as I had a meeting in the area on the morning of the 20th... I finally found one and just as I was approaching the property, I received a call from George at the front desk telling me that the hotel was oversold and had no rooms available... I mentioned I was right outside and he said even if I came in, they would have no room to give me... I told him I had a confirmed reservation and reminded him of the IHG Guarantee which clearly states on its website the following "Booking on IHG.com is the best way to guarantee your room... If for any reason your reservation cannot be honoured, IHG will provide you with a room and transportation to another convenient and comparable hotel... And, we’ll pay for the full cost of the first night’s lodging price, plus tax... George told me he could not help me and that he was cancelling my reservation and I was on my own to find another place to stay...

...I booked based on price and location and wasn’t disappointed... My room was a city view which was truly impressive...

We stayed in this hotel for a night very nice location friendly stuff very food breakfast compared with usa standards rooms were very clean I would of course stay here again shower was great... I would hilghly recommend staying here in this location...

...It was clean, and the rooms were suprisingly spacious for the city...

...However, when we got to our rooms we just passed out so it wasn't really necessary...

After an initial issue with the safe in my room, which was sorted very quickly even though one of the maintenance team had to be called in from home (it was around 5am) I had an enjoyable stay. Nice location, room cleaned daily and helpful staff...

...Room was a bit small but functional...

...I had booked through a third party site but on arrival Touria at the front desk politely and enthusiastically greeted me, but informed me that my transaction had never been completed. Instead, she found me a really lovely room with ridiculously soft beds and really good space that suited me...

Excellent location 5 minutes from Times Square and cruise terminal , hotel is a little bit tired but clean comfortable bed and bedroom , Dove toiletries in bathroom with clean fluffy towels, clean reception and eating area ... WOW Touria you were fantastic booked us into an accessible room straight away Thank you ... Room safe was not working but within 5 minutes of contacting reception it was fixed again Thank you So many negative reviews for this hotel please don’t believe everything you read !!!...

...The manager Touria let us have an early check in since they had rooms available...

...Inside the room, the mini fridge kept making a noise every 15 minutes as did the heating unit. The room and bathroom were tiny, making it impossible to have two people in the bathroom at the same time... The room felt old and dingy... A person hopes to get a good night’s sleep in a hotel... Bring earplugs and ask for a room facing the back...

This was by far the worst managed hotel I have ever stayed at... Hoping to return to a clean room, we were sadly mistaken... We had piles of dirt at the entrance to our room, a partial used condom on the carpet and filth everywhere...

This was a great hotel with inadequate maid service... Towels were never removed from our room... The housekeeping cart sat outside our room in the hallway the entire time we were there... A bracket was sticking out of the wall in our room...

...I booked a hotel room for one of my employees on the hotel's website. I called at 9:30am to get a credit card authorization form to pay for the room on our corporate credit card...

...Place smells like a locker room...

Overall, this was a great stay in a restful, quiet room... The room was clean and the beds were comfortable... They said they were overbooked, but would try to find rooms for everyone...

...I booked a King-sized bed at the above establishment... She NEVER once offered me a refund for the difference or admitted to the mistake of placing me in a room that was much less than I paid for... Shame on you, Holiday Inn Express…I will NEVER return...

For the fairly steep price, very disappointing... We got maid service only 1 day out of 3 even though it was touted as daily... Couldn't even get clean towels despite multiple calls and requests!!... Would NOT stay here again and cannot recommend it...

...Was a good price and we have had good luck with this brand in the past. Feel it was a good price for what you get and it's also a good location... Would try somewhere else next time at least in summer season...

...And the beds … the mattresses must have been 2 feet thick if they were an inch!...

...Room was typical NY, small but functional and clean. Not a fan of the breakfast and wish they had a restaurant on site...

...There must have been events going on in the city as hotel rates were very high and it was impossible to find a cab. I finally found one and just as I was approaching the property, I received a call from George at the front desk telling me that the hotel was oversold and had no rooms available... And, we’ll pay for the full cost of the first night’s lodging price, plus tax... I ended up having to find alternate accommodations in an inconvenient part of the city... I had to pay for another taxi ride to the hotel late in the evening... I would not recommend this property based on my experience...

...I booked based on price and location and wasn’t disappointed...

...I would hilghly recommend staying here in this location...

This HGI is comfortable and centrally located in NYC...

...Rude as usual, and during breakfast it was a bit much... However, when we got to our rooms we just passed out so it wasn't really necessary...

...Disappointed with this hotel would be weary to recommend it to anyone...

As an IHG Diamond Ambassador, very unhappy with this stay...

This was by far the worst managed hotel I have ever stayed at... I was told by Susanna McKoon that we would receive a refund for a mere $200, which I find insulting and also yet to receive... It is now a month and a half, and I am still emailing to receive compensation for this stay... I would be extremely cautious staying at this location for your own health and safety...

...They said they were overbooked, but would try to find rooms for everyone...

I booked a hotel room for one of my employees on the hotel's website...

...We got maid service only 1 day out of 3 even though it was touted as daily. Couldn't even get clean towels despite multiple calls and requests!!...

From the first minute we entered the lobby felt welcome... Room was typical NY, small but functional and clean...

...Staff were friendly and helpful, rooms clean...

We stayed in this hotel for a night very nice location friendly stuff very food breakfast compared with usa standards rooms were very clean I would of course stay here again shower was great...

...It was clean, and the rooms were suprisingly spacious for the city...

...Nice location, room cleaned daily and helpful staff...

Excellent location 5 minutes from Times Square and cruise terminal , hotel is a little bit tired but clean comfortable bed and bedroom , Dove toiletries in bathroom with clean fluffy towels, clean reception and eating area ...

...The comforter was quite thin as well...

...I especially liked that it was possibly to leave the fan running continuously without it cycling on and off (which always wakes me and which is a problem in many other hotels.) The room was clean and the beds were comfortable...

...Saw a housekeeping person in the hallway who asked us if we needed service... Towels were never removed from our room... The housekeeping cart sat outside our room in the hallway the entire time we were there... The vacuum cleaner sat there also...

...I am writing this as a warning regarding cleanliness... We attempted to get help from the front desk and housekeeping...

...We got maid service only 1 day out of 3 even though it was touted as daily. Couldn't even get clean towels despite multiple calls and requests!!...

From the first minute we entered the lobby felt welcome. Touria was warm and friendly and very helpful... We plan to take our grandson to NYC in the spring and will definitely return to this hotel because of the reception we received...

...I booked a King-sized bed at the above establishment... When I arrived I was checked in within 15 minutes and went to my assigned room, #216... I went down to front desk where I was greeted by the woman who checked me in... I was simply dismissed, which she actually did with a wave of her hand...

I have stayed at this hotel in.the past because of its convenient location and generally pleasant staff. I had a confirmed reservation for the night of July 19th as I had a meeting in the area on the morning of the 20th... I finally found one and just as I was approaching the property, I received a call from George at the front desk telling me that the hotel was oversold and had no rooms available... If for any reason your reservation cannot be honoured, IHG will provide you with a room and transportation to another convenient and comparable hotel... George told me he could not help me and that he was cancelling my reservation and I was on my own to find another place to stay... I had to pay for another taxi ride to the hotel late in the evening... The staff needs better training on dealing with loyal members and should uphold the corporate guarantee...

Outstanding stay in a convenient location...

We stayed in this hotel for a night very nice location friendly stuff very food breakfast compared with usa standards rooms were very clean I would of course stay here again shower was great... I would hilghly recommend staying here in this location...

This HGI is comfortable and centrally located in NYC...

...Breakfast was very good, although the breakfast area is too small to accommodate the number of guests often staying in the hotel. Regardless, everything was very nice, we will certainly stay there again in the future, and we would recommend to others...

...The TV didn't work and the hotel didn't address it like I asked at all...

After an initial issue with the safe in my room, which was sorted very quickly even though one of the maintenance team had to be called in from home (it was around 5am) I had an enjoyable stay. Nice location, room cleaned daily and helpful staff... I would like to mention the young lady on reception who was so helpful on my departure arranging transport to arrive earlier than booked, as I was ready to leave earlier than expected and always had a smile.to great you with...

...Warm, friendly helpful staff, especially, management , housekeeping, reception, and Freddy, with his big smie and responsiveness to all our needs! Breakfast was plentiful, pleasant patio, good location...

...I had booked through a third party site but on arrival Touria at the front desk politely and enthusiastically greeted me, but informed me that my transaction had never been completed. Instead, she found me a really lovely room with ridiculously soft beds and really good space that suited me... Her customer service was second to none and she is a credit to the hotel...

...We had a good experience the first time that we had to rebook our stay again for this vacation. My family and I got into New York in at 7:30 am from Los Angeles... The manager Touria let us have an early check in since they had rooms available...

Excellent location 5 minutes from Times Square and cruise terminal , hotel is a little bit tired but clean comfortable bed and bedroom , Dove toiletries in bathroom with clean fluffy towels, clean reception and eating area . Adequate breakfast with good choices on both mornings... WOW Touria you were fantastic booked us into an accessible room straight away Thank you ... Room safe was not working but within 5 minutes of contacting reception it was fixed again Thank you So many negative reviews for this hotel please don’t believe everything you read !!!...

...They offered no bottled water and almost no breakfast since things like oatmeal and coffee require water... Front desk employees are terrible and will pretend to enter your IHG number, but will not actually do it... When you call to ask to please have the stay added and to get a receipt, they hang up repeatedly, hoping you will give up eventually... Wait times can be 10+ minutes for the elevator...

...Breakfast is served until 9:30, so if you’re a late riser, be aware... Bring earplugs and ask for a room facing the back...

Overall, this was a great stay in a restful, quiet room. I especially liked that it was possibly to leave the fan running continuously without it cycling on and off (which always wakes me and which is a problem in many other hotels.)... The room was clean and the beds were comfortable... The breakfast was extensive, although seating was somewhat limited, but we solved that by arriving early... They said they were overbooked, but would try to find rooms for everyone...

This was by far the worst managed hotel I have ever stayed at... When we arrived, around 11:00 p.m. we checked in quick, dropped our bags and went to the corner store to get some food and drinks... We attempted to get help from the front desk and housekeeping... I was told by Susanna McKoon that we would receive a refund for a mere $200, which I find insulting and also yet to receive... It is now a month and a half, and I am still emailing to receive compensation for this stay...

This was a great hotel with inadequate maid service... Saw a housekeeping person in the hallway who asked us if we needed service... Towels were never removed from our room... The housekeeping cart sat outside our room in the hallway the entire time we were there... The vacuum cleaner sat there also...

...I booked a hotel room for one of my employees on the hotel's website. I called at 9:30am to get a credit card authorization form to pay for the room on our corporate credit card... I called and emailed all day long and did not get the form until 4:30pm...

...We got maid service only 1 day out of 3 even though it was touted as daily. Couldn't even get clean towels despite multiple calls and requests!!...

...I travel regularly into NYC (at least twice a month) to enjoy all our City has to offer. I booked a King-sized bed at the above establishment... When I arrived I was checked in within 15 minutes and went to my assigned room, #216... She stated, “ Oh, everyone comes NYC and expects that the rooms will be bigger...

From the first minute we entered the lobby felt welcome. Touria was warm and friendly and very helpful... Room was typical NY, small but functional and clean... We plan to take our grandson to NYC in the spring and will definitely return to this hotel because of the reception we received...

...But the pillows were the fattest, fluffiest I have ever slept on!!... Coffee machine for early morning... There was a breakfast buffet, a lovely spread!... Staff were friendly and helpful, rooms clean... Close to Time Square which we wanted...

I have stayed at this hotel in.the past because of its convenient location and generally pleasant staff... If for any reason your reservation cannot be honoured, IHG will provide you with a room and transportation to another convenient and comparable hotel...

Outstanding stay in a convenient location... The location in Hell’s Kitchen was outstanding... My room was a city view which was truly impressive... Of course I’m a fan of the HIE breakfast and this was on par with others...

This HGI is comfortable and centrally located in NYC. It was clean, and the rooms were suprisingly spacious for the city... There is a pantry-like restaurant in the lobby which is skippable for prepared foods, but it's good to have snacks available for gran and go...

We stayed in this hotel for a night very nice location friendly stuff very food breakfast compared with usa standards rooms were very clean I would of course stay here again shower was great... I would hilghly recommend staying here in this location...

My son and I recently stayed at this property during a 5 day visit to New York City... Breakfast was very good, although the breakfast area is too small to accommodate the number of guests often staying in the hotel... Regardless, everything was very nice, we will certainly stay there again in the future, and we would recommend to others...

...The TV didn't work and the hotel didn't address it like I asked at all...

...Warm, friendly helpful staff, especially, management , housekeeping, reception, and Freddy, with his big smie and responsiveness to all our needs! Breakfast was plentiful, pleasant patio, good location... Room was a bit small but functional...

...Nice location, room cleaned daily and helpful staff...

...Instead, she found me a really lovely room with ridiculously soft beds and really good space that suited me...

Excellent location 5 minutes from Times Square and cruise terminal , hotel is a little bit tired but clean comfortable bed and bedroom , Dove toiletries in bathroom with clean fluffy towels, clean reception and eating area . Adequate breakfast with good choices on both mornings... WOW Touria you were fantastic booked us into an accessible room straight away Thank you ...

...The manager Touria let us have an early check in since they had rooms available...

The hotel had no running water for the last day of my stay... When you call to ask to please have the stay added and to get a receipt, they hang up repeatedly, hoping you will give up eventually... Wait times can be 10+ minutes for the elevator...

...Breakfast is served until 9:30, so if you’re a late riser, be aware... The comforter was quite thin as well... A person hopes to get a good night’s sleep in a hotel... Bring earplugs and ask for a room facing the back...

Overall, this was a great stay in a restful, quiet room. I especially liked that it was possibly to leave the fan running continuously without it cycling on and off (which always wakes me and which is a problem in many other hotels.)... The room was clean and the beds were comfortable... The breakfast was extensive, although seating was somewhat limited, but we solved that by arriving early...

This was a great hotel with inadequate maid service... Towels were never removed from our room... The housekeeping cart sat outside our room in the hallway the entire time we were there... The vacuum cleaner sat there also...

...When we arrived, around 11:00 p.m. we checked in quick, dropped our bags and went to the corner store to get some food and drinks...