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134 4th Ave Union Square, New York City, NY 10003-4903
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Traveler (305)
Room & Suite (375)
Dining (65)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#224 of 539 in New York City
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.0
GreenLeaders Silver level
Located one block from Union Square, the Hyatt Union Square New York is a AAA Four Diamond hotel featuring 178 luxury, pet-friendly guest rooms and suites. Surrounded by a vibrant neighborhood, you won’t need to go far to discover Union Square. Access to the third largest transportation hub to get you to other parts of Manhattan and beyond. During your stay, keep your fitness routine at our 24-hour Life Fitness™ gym complete with top of line fitness equipment, complimentary towels, fruit snack, water and headphones. Take a tour of the city May-October on one of our bicycles. If you’ve worked up an appetite, step into Bowery Road for American cuisine. Prepared by Chef Ron Rosselli, where seasonal produce from the nearby Union Square Greenmarket can be found in each dish. Need something a little stronger? Take a seat at the Library of Distilled Spirits to try one of more than 1,000 bottles of liquor or one of more than 150 classic cocktails.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Banquet room
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Taxi service
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
416Restaurantswithin 0.3 miles
85Attractionswithin 0.3 miles
2248Reviews13Q+A100Room tips
Traveler rating
  • 1,339
  • 577
  • 181
  • 79
  • 72
Time of year
Traveler type
Language
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  • English
Popular mentions
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Most Recent
stu s wrote a review May 22
Singapore, Singapore2 contributions
In one week received no service one day. Staff told us that the maids were now busy with other rooms and would not get to our room, despite us being out all day from 7.45 am to 6pm. Towels are old and rag like. Staff entered the room unannounced at 11.57pm, and awakened my wife and me.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 5 days ago
We apologize for the housekeeping issues during your stay and can assure you we have addressed with our housekeeping team. We do hope you give us a future opportunity to redeem ourselves.
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paulcooper2022 wrote a review May 22
1 contribution
After we missed our connecting flight we had to stay over in NYC - it was 1am when I booked the room and past 3am when I finally was given my room card. There No sheets on bed and told one price when booking over the phone to be charges 300% more. I was quoted $189 (which I thought was low as did the other 4 people that were checking in at the same time) minute booking and charged over $500 per room when the email came through. Junior staff left to fend for themselves, management should be embarrassed.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 5 days ago
Thank you for taking the time to share your experience and we apologize for the issues you had when you arrived. We can assure you follow up is occurring with our teams to ensure this does not happen again. We do hope you will give us a future opportunity to redeem ourselves as this is not the experience we strive for.
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Fred wrote a review May 21
1 contribution
The lobby is tiny. Room is very small too. It's not worth the price or the Hyatt brand. While it is in a very good location there are several other choices of hotels at the same price level but with much better values.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 5 days ago
We are sorry to hear that you felt our rooms were small as well as our lobby. We appreciate your review and hope we will be given a future opportunity to redeem ourselves.
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A C wrote a review May 20
London, United Kingdom2 contributions3 helpful votes
room was very dirty, broken window..window was repaired after, but room was not cleaned..sheets were changed a they were all stained with blood..floor was dirty, chair was dirty, no surfaces were clean..bath also very dirty
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 5 days ago
We are sorry to hear you did not enjoy your stay and apologize for any issues with your accommodations and cleanliness. We can assure you your comments will be shared with Housekeeping to address accordingly.
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186jackie wrote a review May 19
Bromley, United Kingdom1 contribution
Overcharged, room not available, inaccurate description of room given. No response from customer services even though have given them time before this review was written. The hotel is positioned in a noisy location and if you want a nights sleep ask for a high courtyard room that is in fact just a dirty internal view of other buildings.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Location
Cleanliness
Service
Helpful
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 5 days ago
We are sorry to hear of your experience during your stay and hope we can be given a future opportunity to redeem ourselves.
Read more
MARCIA G wrote a review May 18
1 contribution
Tried this hotel for the first time. Great location, beautifully appointed. The restaurant inside is decent, although the food is salty! Unfortunately, the hotel did not have hot water in the morning and I had morning meetings in our local office. When I called the front desk, the woman just said "we know" with no estimate of timing of the fix. I had to "shower" in the sink with cold water and even shave my legs in the sink, which was no party. Thank goodness for Paul Acosta, the director of the front office. He was very understanding and professional. He comped my lunch and gave me additional points to my membership. I hope Hyatt knows what a gem they have in Paul!
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Date of stay: May 2022Trip type: Traveled
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 1 week ago
Thank you for your review and recongtion of Paul despite the issues we experienced this morning with the hot water issue. I am glad to know he was able to resolve your issue to your satisfaction and hope you enjoy the remainder of your stay. If I can be of any assistance in the future please let me know.
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Martin G wrote a review May 16
2 contributions
This has always been our go to place in New York City because the location is convenient and hotel was adequate. Not this time! The lights in our hotel room came on repeatedly Spontaneously throughout the night. We were there for three nights. Every morning we complained to the manager. The problem was not fixed. The manager claimed that nothing was wrong and refused to believe us. I’ve never had such an exasperating experience in any hotel. In addition our room hotel was very well worn and needs a complete renovation. The bathroom door for example did not even have a handle. See photo. We expect better from a Hyatt hotel.
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Date of stay: May 2022Trip type: Traveled
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 1 week ago
Thank you for your review and we understand your frustration and will further investigate. We appreciate your feedback nd hope you give us a future opportunity to do better.
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OgriUSA wrote a review May 16
Spring, Texas18 contributions24 helpful votes
Pretty good for our purposes and compared with other NY locations that we have stayed, however for the money I expected more. Great location for our visit to NYU. Good size room, plenty of towels and hot water. The reception was under-staffed, and the staff seemed somewhat stressed. I was a little disappointed with the service and attitude of the wait staff in the Bowery Rd restaurant. I did the fast check-out and was charged for bottled water that we never drank. I would stay again if I needed accommodation in that immediate area.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 1 week ago
Thank you for your review we appreciate your comments and will share with our teams. We do hope you give us a future opportunity to redeem ourselves when you are in the area again.
Read more
suedavis2022 wrote a review May 9
1 contribution
We loved this hotel. We had never been to New York so I was not 100% sure when we booked this hotel. It exceeded our expectations. The location was perfect. The room was very nice with just some really cool features. The bar downstairs was very unique and we took pictures and shared with several people who lived in New York and had never been there and are now going to visit it!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 2 weeks ago
So glad you choose us for your first visit to NYC and so glad you enjoyed your time. Thank you for sharing pictures and let your friends who live here know that every Tuesday we are doing live jazz nights as well. Look forward to your 2nd visit!!!
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Voyager41153410621 wrote a review May 6
2 contributions
Probably one of the worst hotel I've ever stayed at. I stayed there because of the location. We were laughing and comparing it to the Howard Johnson. No room daily room cleaning, only every 4 days. Super small rooms and bathroom. No amenities. 👎
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 2 weeks ago
We are sorry to hear that you did not enjoy your stay as you were made aware the hotel is not currently providing daily housekeeping service. However, we are replenishing items and emptying trash on request. This will be changing in the coming week and again we apologize that you did not enjoy your time with us. We hope you give us a future opportunity since you stayed do to our location.
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PRICE RANGE
$407 - $578 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Manhattan
NUMBER OF ROOMS
178
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Frequently Asked Questions about Hyatt Union Square New York
Which popular attractions are close to Hyatt Union Square New York?
Nearby attractions include The Strand Bookstore (0.05 miles), Union Square Green Market (0.2 miles), and Take Me Out NYC (0.2 miles).
What are some of the property amenities at Hyatt Union Square New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Union Square New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Union Square New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Union Square New York?
Yes, a parking garage, paid private parking on-site, and street parking are available to guests.
What are some restaurants close to Hyatt Union Square New York?
Conveniently located restaurants include Spot Dessert Bar, Boucherie Union Square, and Breads Bakery.
Are there opportunities to exercise at Hyatt Union Square New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hyatt Union Square New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Union Square New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Union Square New York offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hyatt Union Square New York?
The staff speaks multiple languages, including English, Spanish, and French.