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Refinery Hotel

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Refinery Hotel
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3,585 Reviews from our TripAdvisor Community

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Showing 3,298: English reviews
London, United Kingdom
Reviewed yesterday NEWvia mobile

My husband and I recently travelled to NYC to celebrate our 30th birthdays. We stayed at the Refinery following a recommendation by a friend and were so impressed. Without doubt one of the best things about the Refinery (other than the location - I'll get on to that shortly) is the service. The staff are first class! Every interaction from...

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Helpful?
Thank SM1987
Sacramento, United States
Reviewed yesterday NEW

Hotel is in a great location, near Times Square. The room was clean and quite and the staff was very friendly and helpful. My only issue was the art in my room, not only was the picture awful it was 6 feet tall and right next to the bed. So there was no escaping it. While I realize NY is...

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Helpful?
Thank Deborah Lee T
Sydney
Reviewed yesterday NEW

We spent 5 nights at the Refinery and absolutely loved our stay! The level of service was outstanding at all times and the rooms are the perfect modern industrial chic we were hoping for in a NYC midtown boutique hotel. The design of the room and bathroom was impeccable! The location is perfect in mid-town. Walking distance to everything you...

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Thank MaxiTaxi
Queenscliff, Australia
Reviewed 2 days ago NEW

Blown away by the level of service and offerings during our stay at The Refinery. It's the finer details that are appreciated the most. Loved the Jazz in the downstairs bar and the rooftop has a great vibe day or night. We'll be back!

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Helpful?
Thank courtneypatrick
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your post, courtneypatrick. Our service and offerings are very important to us and we are glad to have provided a warm and welcoming stay. We look forward to your next visit.

Oakton, Virginia
Reviewed 2 days ago NEW

My daughter and I stayed for a girls' weekend. We had a fantastic time. The staff made the experience even better. We would definitely stay here again and would recommend it. The rooms were spacious and efficient. We also went to the rooftop for a birthday party-- it was amazing.

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Helpful?
Thank dianarK3618PB
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are so happy you and your daughter enjoyed your girls weekend, dianarK3618PB, thank you for taking the time to post!

New York City, New York
Reviewed 2 days ago NEW

It seems impossible, but my experience at the Refinery Hotel was even better the second time! My check in with Gabriel was absolutely seamless and he went above and beyond to make sure I was satisfied with my accommodations. He is truly an excellent ambassador for the hotel! It was also wonderful to see Raymond and Chris upon arrival, as...

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Helpful?
Thank Jilzy1
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are happy to hear you enjoyed your second stay even more then the first, Jilzy1 Thank you for acknowledging our team members we look forward to seeing you again on a third stay!

Fargo, North Dakota
Reviewed 2 days ago NEW

In NYC for work trip. I was very impressed with the service, the employees make you feel extra special! loved the workout room. Beds very comfortable, rooms beautifully decorated. Very impressed with the happy hour. The parker and quinn restaurant is delicious!

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Helpful?
Thank L5094HGlaureng
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for posting, L5094HGlaureng. We appreciate your enthusiastic comments and look forward to your next visit.

London, United Kingdom
Reviewed 2 days ago NEW

A really lovely hotel - fantastic service and really nice rooms. We got upgraded upon arrival to a huge corner room and couldn't have been happier. The beds are super comfortable! The rooftop is awesome and as a hotel guest you can get up there without having to queue (it gets very busy). Food and drinks delicious. Best night's sleep...

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Helpful?
Thank Lexie L
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We look forward to welcoming you back the next time you are in NYC Lexie L! Thank you for your refined review!

Patchogue, New York
Reviewed 3 days ago NEW

In NYC for a Broadway show and stayed at The Refinery overnight! Check in was easy, staff courteous and very friendly. They filled us in on what was happening at the hotel during our stay. Room was clean, decorated nicely, and was stocked with amenities. The mattress was so comfortable!!! The next morning we had brunch at the Resturant. Service...

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1Thank debora P
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your recommendations, debora P! We are delighted to hear you had a great girls weekend. We look forward to your next stay!

Selkirk, United Kingdom
Reviewed 3 days ago NEW

Ideal location for sightseeing and super boutique hotel . Fantastic room on 12th floor only downside was not enough hanging space for clothes . Hotel very clean and staff friendly and helpful . The beds are really comfortable and once you get used to hearing New York traffic you sleep great ! At check in we're not given any details...

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Helpful?
1Thank elainelucyoliver
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for taking the time to write your review elainelucyoliver, your comments are very much valued as we continue to improve. We are glad to hear you husband had an enjoyable 50th Birthday and we look forward to seeing you again on another stay soon.

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: $245 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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Hotel Style:
#18 Business Hotel in New York City
#22 Romantic Hotel in New York City
#24 Luxury Hotel in New York City
#24 Family Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Refinery Hotel staff and other travelers.
40 questions
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New Albany, Indiana, United States

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Questions? Get answers from Refinery Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a high level such us 12th floor for good views”
 of 5 bubbles elainelucyoliver, 3 days ago | Read review
“Take courtyard rooms if you want quiet nights. Check out the rooftop bar!”
 of 5 bubbles LolaMay13, 1 week ago | Read review
“We were on the 10th floor and away from the elevators which was good, spend time in the bar - the music is fantastic”
  • New Year's Eve view from the bar
  • View from the Rooftop bar
  • View from the bar
 of 5 bubbles SimonB41, 1 week ago | Read review
“We were on floor 9 which was nice and quiet”
 of 5 bubbles 705laurah, 2 weeks ago | Read review
“I prefer the rooms where the windows open”
 of 5 bubbles NB92660, 3 weeks ago | Read review
5 of 5
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