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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 12/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#52 of 515 hotels in New York City
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.4
Travelers' Choice
Looking for a place to stay in New York City? Then look no further than Refinery Hotel, a romantic hotel that brings the best of New York City to your doorstep.
Refinery Hotel is a romantic hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a 24 hour front desk, room service, and a concierge. Plus, guests can enjoy a fitness center and a rooftop bar, which have made this a popular choice among travelers visiting New York City. For guests with a vehicle, there is paid private parking available nearby.
For those interested in checking out popular landmarks while visiting New York City, Refinery Hotel is located a short distance from The High Line (1.5 mi) and Friends Building (1.7 mi).
If you like cafes, Refinery Hotel is conveniently located near The Blue Box Cafe, Andrew's Coffee Shop, and Best Bagel and Coffee.
Best of all, Refinery Hotel makes it easy to experience some great New York City attractions like Gramercy Park, which is a popular state park.
We’re sure you’ll enjoy your stay at Refinery Hotel as you experience everything New York City has to offer.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Meeting rooms
Rooftop terrace
24-hour security
Parking
Wifi
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Rooftop bar
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Trendy
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
462Restaurantswithin 0.3 miles
139Attractionswithin 0.3 miles
Contact
63 West 38th Street, New York City, NY 10018-3818
Getting there
42nd St – Bryant ParkNew York City Subway5 min
5th AveNew York City Subway5 min
Rental CarsSee rental cars from $39/day
5834Reviews79Q+A100Room tips
Reviews
Traveler rating
- 4,337
- 1,046
- 303
- 93
- 55
Time of year
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Popular mentions
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Most Recent
We stayed at Refinery for four nights for a girls trip. The hotel is gorgeous and a perfect location for exploring all of NYC. Gabriel at the front desk went above and beyond to air our stay extra special and is a credit to the hotel! We LOVED the rooftop bar with amazing views and the truffle fries are the best around.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 1 week ago
Thank you for the perfect score. Your opinion is greatly valued and helps us maintain an outstanding standard of service. You having such an amazing stay at Refinery Hotel lets us know that we're providing exceptional customer service! We're glad our team made you feel so valued during your time here! It's great you enjoyed our prime location and inviting facilities, as well as our exceptional service! We're thankful for guests like you that take the time to let us know how we're doing!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This was great boutique hotel. Well located, very nice rooms and outstanding staff. The hotel also has a great rooftop bar and restaurant. We actually had a few issues that we needed help with and the staff went above and beyond to help us out. I will definitely come back here.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 4 weeks ago
Thank you for the feedback 0633OWdavidf We are delighted to hear that you had such a nice stay with us at Refinery Hotel. We are glad to hear that you took such great advantage of our prime location and that our team went above and beyond to help you. Please join us again in the future for an even more pleasant stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife had spoken highly of her experiences at Refinery. We stopped in prior to seeing a Broadway musical in NYC. Loved it. Downstairs bar was very nice. Rooftop bar even better. The manager, Gabriel, was super friendly, professional and helpful. Will definitely return for an overnight stay in New York. Highly recommended.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 1 week ago
Thank you for taking your time. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services. Please feel free to reach for your future bookings.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
-Overall elevated service, Gabriel is wonderful! -Friendly & personal staff, Andy is great! -Gorgeous, lively rooftop bar with good service -Delicious food at the restaurants; Truffle fries are a must! - Hotel Lobby smells like a delicious fragrance - Highly recommend Refinery Rooftop Hotel!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 1 week ago
Thank you for the amazing 5 star Review, We're so pleased to learn that you have had a pleasant experiences with us here at Refinery Hotel! It's exceptional that you appreciate our unique atmosphere and our famous fragrance. Your praise for the service that our team provided you is certainly rewarding to hear as well! Thank you again for taking the time to share a bit about your experience with us! We are already looking forward to your next stay with us. Have a beautiful day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t care that my tv didn’t work or room service isn’t available or that the front desk didn’t have change for a fifty but I do mind when your paying 700 a night to sleep in a mediocre bed that the front desk staff looks at you while they’re speaking down to you.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
Dear Kfloresrn, Thank you for taking the time. Your feedback is essential in our effort to improve our service standards. I apologize for any inconvenience you encountered during your stay. Please rest assure, your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. ggutierrez@refineryhtelnewyork.com Thank you for choosing Refinery!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All round great experience. Friendly service, Willing to assist at all times. The hotel was clean and stylish. Great bar and restaurant . The location is perfect to walk to Empire State Blg, Times Square, Union Station. Easy to get to subway. Rooms were big for NYC hotel. I will stay again for sure.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
Thank you Mandy O We're pleased to know you appreciated our efforts to provide you with amazing service! Knowing that your time here at Refinery Hotel was exceptional is very important to us, and it helps us know that our team is doing great! We believe our prime location, friendly staff, and style are great assets to our property, so we appreciate you for admiring them, too! We look forward to hosting you again soon for another fantastic experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was chosen for us by some friends and everything they said about the hotel, restaurant and rooftop were on point. From the check in process to the room, we were very happy with everything. The staff made you feel like you were friends and especially the night staff that controlled the roof deck. We checked out and left our bags for a nice brunch upstairs and the checkout was super smooth. Would definitely recommend this hotel.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Parking is across the street. $70- per day is a bit expensive but it’s NYC after all. As for a...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
Thank You for taking your time John! Your opinion is greatly valued and helps us maintain an outstanding standard of service. You having such an amazing stay at Refinery Hotel lets us know that we're providing exceptional customer service! We're glad our team made you feel so valued during your time here! It's great you enjoyed our prime location and inviting facilities, as well as our exceptional service! We're thankful for guests like you that take the time to let us know how we're doing!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simply cannot say enough wonderful things about The Refinery and their staff. In town for a weekend with my daughters and Gabe, Tamara & Ithiel made it perfect! Complimentary wine & snacks to welcome us and a perfect meal in Parker & Quinn our first evening. The Refinery Rooftop was stunningly beautiful as well. Staff at the Refinery is exceptional and incredibly accommodating. Location is perfect and I can’t wait to return and stay here again. Many thanks to all!!!
Read more
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
Thanks for the great review and rating, K2andtheZoo! We're so pleased to learn that you have had multiple pleasant experiences with us here at Refinery Hotel! It's exceptional that you appreciate our unique atmosphere and all of the lovely décor and great venues in our facility. Your praise for the service our team provided you is certainly rewarding to hear as well! We are so glad that you had such a fantastic time visiting the city with such ease in our convenient location. Thank you again for taking the time to share a bit about your experience with us! We are already looking forward to your next stay with us. Have a beautiful day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Obviously from the previous reviews this Hotel has a reputation for being better than most. The facilities for example, The roof top bar, Winnie’s bar(live music) The Restaurant and rooms are excellent. Above all the team are so dedicated ensuring the stay is pleasurable. House keeping, Reception, and Restaurant team all deserve a mention all very impressive.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
Thank you for the amazing 5 star review. Leaving our guests with a great impression about us is what we strive to do! We're so happy to know you enjoyed your stay, garryc736. We go above and beyond to make sure we have given our guests the best experience, and we're happy that our efforts don't go unnoticed. I'm thrilled our staff achieved the goal of making your stay comfortable by providing outstanding services. I will make sure to share the great feedback with them. Come see us again, for another Refined stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here while in NYC to see Harry Styles at MSG for my daughter’s 16th birthday. The hotel is very nice. The room was very clean, spacious for myself & 3 teenagers, accessible to Times Square, Herald Square, 5th Avenue, Broadway, etc. Highly recommend!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriel Gutierrez, Owner at Refinery Hotel
Responded 2 weeks ago
The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services. I'm happy you enjoyed our clean, super spacious room and that our staff achieved the goal of making your stay comfortable by providing outstanding services.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$361 - $709 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Midtown West / Garment District / Manhattan / Midtown
NUMBER OF ROOMS
197
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Claim Your Listing Frequently Asked Questions about Refinery Hotel
Which popular attractions are close to Refinery Hotel?
Nearby attractions include Manhattan Skyline (0.3 miles), New York Public Library (0.2 miles), and Bryant Park (0.2 miles).
What are some of the property amenities at Refinery Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Refinery Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Refinery Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Refinery Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Refinery Hotel?
Conveniently located restaurants include Royal 35 Steakhouse, Izakaya MEW, and Tony's Di Napoli - Midtown.
Are there opportunities to exercise at Refinery Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Refinery Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Refinery Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Portuguese.
Are there any historical sites close to Refinery Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.2 miles), World Trade Center Memorial Foundation (3.2 miles), and Hamilton Park (2.1 miles).
Is Refinery Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.