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Refinery Hotel

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Refinery Hotel
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3,463 Reviews from our TripAdvisor Community

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Showing 3,190: English reviews
Dallas, Texas
Reviewed 2 days ago NEW

I joined my husband his business trip and we initially selected the hotel based on the location of his meetings. We originally wanted to stay at the Carlyle but it was too far for this particular trip. Based on our absolutely AMAZING experience at The Refinery - we would stay there time and time again regardless of our NYC plans....

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2Thank familyof6dallas
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your enthusiastic review and detailed description of our property, familyof6dallas! We can’t wait to welcome you back on a repeat stay!

Jackson, New Jersey
Reviewed 2 days ago NEWvia mobile

My husband and I are from NJ and look to stay for a city night here and there! I always look for unique places and avoid brand name hotels since they are awfully generic! I was searching for a great boutique hotel and couldn't have been more pleased! Perfectly located for what we were doing that night! Staff was extremely...

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Helpful?
1Thank Meghan M
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your awesome review and great recommendations, Meghan M! We can’t wait to welcome you for another stay!

Wantagh, New York
Reviewed 2 days ago NEW

We wanted to do some shopping and have a few drinks in the city so we decided to stay for the night. We selected the Refinery Hotel, it was the best choice we made all weekend. From the moment we pulled up the to the time we left the staff was unbelievable. They were polite, down to earth and attentive...

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Helpful?
1Thank N7462KCchrisa
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your recommendations, N7462KCchrisa! We appreciate your kind words about our refined service and look forward to welcoming you back again on a repeat stay!

Toronto, Ontario
Reviewed 2 days ago NEW

This is a nice hotel from a physical perspective but missing the thoughtful details and service expected from a luxury hotel. Pros -Friendly staff working the front door and handling luggage. We were always greeted, welcomed back and acknowledged. -Comfortably sized rooms for a midtown NYC hotel. Cons -We arrived 30 minutes before check in time and were told our...

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1Thank Andrew G
Nassau, New Providence Island
Reviewed 3 days ago NEWvia mobile

After booking on the hotel's website for a business/pleasure visit to NYC, I arrived late at night at the hotel to find out that they couldn't locate my reservation and there were no rooms available. I was exhausted and had a full day of meetings starting at 7 the following morning so needless to say I was not a happy...

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Helpful?
1Thank Vanessa K
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are happy to hear that Sam was able to turn a negative experience in to a positive one, vknowlez. Thank you for taking the time to post we look forward to seeing you on your next stay!

Reviewed 4 days ago NEWvia mobile

We had books two rooms online, the reservations were lost when we called to check on them. They accommodated us the best they could with it being marathon weekend. The staff was super friendly and gave us bottles of wine upon check in. One of our rooms was an interior courtyard view and the room was spacious with a fabulous...

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Helpful?
2Thank AshleyLamb
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Delighted you enjoyed your girls weekend, AshleyLamb! Thank you for your feedback we hope to welcome you back for a repeat stay soon!

London
Reviewed 4 days ago NEW

A great location, very close to Bryant park and lots of shopping. Lord & Taylor is on the corner. I like the style of the hotel. I took the atelier suite and it was very spacious with high ceilings. Reception staff were very friendly. Room service food is very good, albeit delivered like a takeout in boxes. My only irritation...

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Helpful?
2Thank LynneALondon
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We appreciate your feedback, LynneALondon we are happy you enjoyed your stay and we will be reviewing the details you mentioned as we continue to improve. We hope you will consider visiting us again in the future.

Sacramento, CA
Reviewed 1 week ago

We loved this hotel. Our family stayed here for the week of Thanksgiving and it was a wonderful oasis in the middle of crowded manhattan. The hotel is perfectly situated to watch the parade right outside the front of the hotel. There is a coffee shop steps from the hotel. You are right in the heart of everything. We walked...

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Helpful?
2Thank RobynD
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are delighted you enjoyed your stay for the Thanksgiving Parade, it is truly a special experience seeing it from the front of our hotel. We appreciate your kind words about our staff and our service and hope to welcome you back on another perfect trip.

Reviewed 1 week ago

Could not recommend highly enough. Location is perfect even for first-timers. Close to Times Square if that's what your after, close to Broadway for shows, Central Park is an easy stroll away, Bryant Park is just around the corner and with the run up to Christmas the ice rink was out and boutique stalls. Madison Square Garden is a short...

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Helpful?
2Thank LukePotts
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Proud to be perfect, LukePotts! Thank you for your detailed review, we look forward to welcoming you back on a repeat visit!

Hoschton
Reviewed 1 week ago

Hotel was fantastic!! It was a little out of our usual price range, but found the location and overall experience to be a 10. Would take more advantage of rooftop and request a room not on the street side. I gave sleep quality a 4 solely due to street noise (but I wouldn't not stay here because of it). The...

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Helpful?
2Thank Benjamin S
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your great review Benjamin S, we can’t wait to welcome you and your family back again!

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: $255 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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Hotel Style:
#18 Business Hotel in New York City
#21 Luxury Hotel in New York City
#22 Romantic Hotel in New York City
#24 Family Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Refinery Hotel staff and other travelers.
37 questions
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New Albany, Indiana, United States
Boston, Massachusetts
over a year ago

See all questions (37)

Questions? Get answers from Refinery Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“corner rooms - amazing privacy!”
  • I'm launching fitness videos for hotels - proving you don't need space/shoes for a killer workou
  • love the hipster marketing
 of 5 bubbles familyof6dallas, 2 days ago | Read review
“Try a drink at the lobby bar or the roof top lounge.”
 of 5 bubbles N7462KCchrisa, 2 days ago | Read review
“Get a suite on a higher floor. Very quite rooms.”
 of 5 bubbles RobynD, 1 week ago | Read review
“Possibly ask for a front-facing room if at all possible so that you can wake up to the city!”
 of 5 bubbles LukePotts, 1 week ago | Read review
“choose inside room”
 of 5 bubbles finetime, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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