Excellent reception, room was actually ready upon our early arrival. Receptionist was friendly and helped immediately. Hotel is centrally located and close to Grand Central. Room was great, clean and with all amenities. We were told that it is a timeshare hotel/resort and that cleaning was not available but if we needed anything it would be brought up to the room. All in all very good and would definitely come back again.
This hotel is very ran down. The walls n doors are super thin that you hear people sneezing next door. We got absolutely NO sleep as it's extremely busy outside with cars tooting, trucks passing, people shouting, construction work and these guys didn't even bother to make the windows double glazed, you hear everything happening outside. NO SLEEP even with earplugs. The shower is awful, there's no water pressure and we struggled to even wash our hair. There's an awful smell of laundry all over the hotel that's really unpleasant. There's no room service, you have to change your own bed, take out the towels and rubbish yourself. Staff tried to be lovely but didn't make up for the awful experience. The location is good but really isn't that great either. I wouldn't waste my money here at all. …
We have been Premier Members of Wyndham for 20+ years and have stayed at this location 5-6 times over years. Aside from the location which is superb and in the midst of everything, I can’t say much more to recommend it. Although spacious enough, the room is worn, tired and drab. The bathroom is old and not at all suitable for folks in their mid 70’s. No shower stall, high sides on the tub, little shelf space, no exhaust fan and the water in the shower keeps going off as water pressure fluctuates. The staff is wonderful and enthusiastic but unfortunately that does not compensate for the inconveniences. To top it off their sales promotion was several doors away and in an entirely different building.
This hotel cancelled my booking for this week even though it was confirmed and paid since last July. This is one of the busiest week of the year in NYC with all hotels now sold out. The hotel offered no compensation. The company I booked through rebooked me to a worse hotel in a smaller room as that was all that was available.
Do not book this hotel, meant to be checking in on Saturday the 17th of September and the hotel cancelled my booking. The never contacted booking. Com and I had too inform them myself, Absolute disgrace that they can cancel my booking 3 days before arrival. All the hotels have doubled on price and the this hotel won't answer the phone. They had the cheek to send email to say I had cancelled my booking (lies). Please read the reviews before booking lots of families had there bookings cancelled 2 or 3 days before arriving. Gangsters that's all they are 😡😡.
Booked to arrive this Saturday 17th September for our wedding anniversary as a surprise from my husband for my 50th only to find hotel cancelled our room saying they are fully booked ...flying from Ireland in 4 days no hotels suitable as all have doubled in prices ...this hotel never answered the phone, no apologies, and left us in an awful position 😢 how can booking engines deal with this hotel !!!!keep away...please do not book with them...Read other reviews and DO NOT BOOK THEM....
Staff were welcoming and helpful. Our 1 bedroom suite was perfect for our stay with a kitchen included. The roof top patio was simply amazing especially at sunset! This is a quick walk to Grand Central Station so you can go anywhere quickly.
Terrible service by this hotel. Our reservation was canceled without warning 3 days before we were due to arrive in New York. There was no compensation, no warning, no explanation at all. This left us with no choice but to spend even more on a last minute booking. DO NOT BOOK even if you think the price they are offering is reasonable. You will most likely face the same fate or worse (like some families I read here that got canceled the day they arrived).
I am a Wyndham Timeshare owner (National Harbor, MD) and used my points to book our 2 night getaway in NYC in mid-July. Jennifer was an absolute pleasure to work with and provided us with the most awesome suite (Thanks again, Jennifer!). Our suite was super comfortable and we loved the top floor lounge and outdoor patio (views are amazing!) Although we live in NJ, spending a night or two in Manhattan is always a great time. Please note, the timeshare sales pitch is a bit aggressive, however, I do believe you will not be disappointed when you book your stay here!
The hotel canceled our family reservation with Booking.com without informing us. As we turned out at the hotel (9 pm), we discovered that they had been overbooking and had decided to cancel without letting us know. If I had decided to cancel, I would have had to pay a high cancellation fee but they don’t even feel the need to apologize or help find a solution. Of course, the emergency last minute relocation to a nearby hotel cost us 2200$ and this does not include compensation for spoiling our 3 days holiday in Manhattan, first time for my children. DON’T TRUST THIS HOTEL.