Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
At the very top of the Deutsche Bank Center, Mandarin Oriental, New York is perfectly situated for visiting all of the city's major attractions. Towering high above the city, our 244 luxuriously designed hotel rooms and elegantly appointed suites offer an unbeatable setting. With acclaimed gourmet cuisine, alluring cocktails and chic surroundings, our culinary offerings are among the best in Manhattan. An oasis of relaxation and rejuvenation high above New York, our spa offers a blend of beauty and wellness rituals as cosmopolitan as the city itself.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Park View
Languages Spoken
English, Spanish, Chinese
Location
80 Columbus Cir, New York City, NY 10023
Mandarin Oriental, New York
2,357 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a prime NYC spot, the Mandarin Oriental, New York, delights guests with its spotless cleanliness and top-notch amenities, such as luxurious rooms and breathtaking Central Park views. While the spacious rooms boast remarkable vistas, some guests suggest the decor is a bit dated. The service at the hotel garners high praise for its professionalism and personalized touch.
Despite the enchanting atmosphere, a few visitors believe the aesthetic could use a refresh. However, opinions on value are mixed, with some questioning the worth of the steep prices.
Location
Central
Atmosphere
Enchanting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish
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MO in New York is located across from the Central Park and next to a shopping mall. Within minutes of walking distance there are a lot of restaurant selections. Excellent location. Checked in at around 9:30 preparing for luggage storage because I booked the 11:00 reservation at MET museum. Check-in was very fast and the staff was very efficient. She also invited me to join the breakfast at the Lounge. The Maître D' didn't see that we were there first and seated the only empty window seats to the couple behind us, but promised that when there was window seats open, would change our seat. However, he forgot to do that. We had to ask a waiter to change to the window seat when that couple left. The food in the Lounge is average compared to other MOs; maybe it is because the food service is limited after reopening. Meanwhile, our room was ready within half an hour and all the luggages were sent to the room already. Excellent service! The upgraded room is clean but lacks a coffee machine. The refrigerator is full of drinks on automatic mode: if the door is not close within 30 seconds, guest will be charged. There is no room for drinks that brought by the guests. Compared to other MOs in China, this MO does not have an executive lounge, therefore it does not have an option to book the executive rooms with lounge access. Because of the pandemic, restaurants are not fully opened. It is already very good because the Spa, the gym and pool are open, not many New York hotels are able to do that. Like other MOs, daily house keeping includes cleaning in the morning and turndown service in the evening. It is the familiar "Jasmin" music played on the TV that always reminded me that I am in my very favorite hotel. House keepers are also attend to details like other MOs. Cables of chargers would be tied together and well organized; bath salt would always be replaced when it was used. When meeting a house keeper in the hallway, she could always call me by my last name...this is how MO is unique and why I love MO! It reminds me that when I stayed in MO Shanghai, even Mr. Clements Hoerth, the general manager, would recognize me and called my name. It is simply amazing.
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Date of stay: July 2021
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gail Cowper, Marketing at Mandarin Oriental, New York
Responded Jul 20, 2021
Dear _E2183JP, We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service our colleagues were able to provide you, though regret that you had issues while dining at the lounge. We look forward to welcoming you to our other sister properties and hope to welcome you back again on a future stay in New York. Warm Regards, Mandarin Oriental, New York Management Team
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We stayed at the Hotel and it was excellent. We stayed in the "least" expensive room, with views to the river, and even though the hotel offers more "luxurious" rooms and rooms with views to central park, this room was excellent. The views from the 47th floor were amazing. We arranged for the hotel to pick us up at JFK and the process went smoothly. Upon arrival our room was ready (we arrived around 11PM) Room service was perfect every time we used it The Breakfast is a la carte, no buffet (which for me its a better option) The views from the restaurant and the bar is impressive, with unobstructed views of Central Park The service in the hotel is top notch. I agree that the Mandarins in Prague, Paris and Munich are more "luxurious" but this hotel is an excellent choice. The location is perfect and the shopping mall in the first 3 floors provide a lot of options if you don't want to venture off or want an option for lunch that is easy.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin_NYC, Manager at Mandarin Oriental, New York
Responded Feb 28, 2020
Dear Besttravel_28, We are delighted you enjoyed your stay with us at Mandarin Oriental, New York and the views throughout our hotel. We hope to welcome you back again soon on a future visit to Manhattan. Warm Regards, Mandarin Oriental, New York Management Team
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Walking into the lobby of MO you're greeted with an elegant view, and smiling faces. We were warmly welcomed and assisted to our room, where the ice and champagne glasses were located per our prearranged request. After some challenges getting to NYC due to recent storm Ida's damage, we were at ease while enjoying a glass of bubbly and taking in the stunning view of Columbus Circle from the 46th floor (rm 4608) our room was impeccably cleaned, and turndown was a welcome amenity. (Many luxury hotels have yet to return to providing this service) evening cocktails and breakfasts were enjoyed at the MO LOUNGE.. again enjoying stunning views of Columbus Circle. Our 4 night stay was a welcomed experience as we slowly return to life pre-covid. We really appreciated the extra touches taken by the property to make us feel cared for and safe. From the hand sanitizer to the proof of vaccine required to enter MO Lounge. Long days at the US Open really made us appreciate the solitude and relaxing space of our room at night. A beautiful experience. Thank you MONYC.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gail Cowper, Marketing at Mandarin Oriental, New York
Responded Sep 13, 2021
Dear chrisDC20009, We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service our colleagues were able to provide you for your stay, along with the views and offerings we provide. Thank you for your MOWOW and FANtastic review; and we look forward to welcoming you back again in the hotel. Warm Regards, Mandarin Oriental, New York Management Team
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If you have experienced a mandarin oriental hotel before and you think this will be on the same standard, you are making a very expensive mistake.
The only reason this hotel is still open is the location, the views of central park are indeed amazing and you can walk to all central points of interest, but that is as far as the good goes.
The bad and the terrible:
The concierge service: i approached the concierge 5 times and the standard answer was literally "i don't know", the highlight of the terrible service was recommending a steakhouse that served no steaks.
The breakfast lounge: once you have enjoyed the views and need to actually get some food the appeal ends, very limited choices, very basic cooking. What was particularly offensive was how dirty the tables, carpets and even chairs were, i had to literally clean my seat of crumbs and leftovers while the staff looked at me and offer no help. From there onwards i couldn't stop thinking that if the front is dirty imagine the back...
The room: we booked a large corner room on the top floor, the size and views were amazing. Then it all went downhill, the furniture was old and full of nicks and stains, the carpets are probably the originals from 20 years ago, i opened a window and the dust and spiders that came out scared me into asking the staff to open it. The bed sheets had yellow stains and so did the towels. The amount of dust under the furniture and around the windows, doors, light fittings was clear evidence that housekeeping had not done a full cleaning in a very long time.
What really pushed me over the top was that when my wife complained the service actually went from bad to worst... The room was cleaned but amenities stoped being re filled, towels disappeared, water bottle reduced to half and in general we felt like we were punished for complaining.
I couldn't recommend this hotel to anyone... If i was offered to stay there for free i would skip it!
This hotel offers location and location only, if you are looking for anything else in your experience stay as far away as possible, you can always go for a drink at the lounge and enjoy the views without spending thousands of dollars in mediocre rooms and service.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:The lounge gets dirty so get there early or skip breakfast.
The concierge service is non...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded Apr 17, 2023
Dear janosb89, We are very sorry about your experience at our hotel and lounge. It is definitely not reflective of our standards nor what we strive to provide our guests and we have taken note of your response. Please rest assured that we will look into this matter further and address it immediately. We invite you to email monyc-executiveoffice@mohg.com so we can get in touch with you directly. Warm Regards, Mandarin Oriental, New York Management Team
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DID NOT meet expectations! We expected a certain level of Luxury and organization at this price point. The bed in our room was not comfortable, however we enjoyed the view and we enjoyed the tub. The bath salt was a nice touch. In room coffee: Since I did not like the coffee in the restaurant we would drink the coffee in our room one day the coffee was not restock when we called we were told we had to pay, since we were limited to coffee pods (I wish that was clearly stated before we booked the room)! I had never heard of that at any price point hotel and every month we stay at a hotel. The person told us if we wanted more coffee pods we would be charged! However she send us more pods but going forward we would be limited. The mini bar: Each day we were changed for taking an item from the mini bar when we did not. It was removed but it was annoying to keep asking for it to be resolved. Restaurant great view however service was lacking we kept getting the wrong bill and one time I was changed $5 for hot water. However we loved the waiter John (or maybe it was Jack) a very nice Filipino man was an excellent server he was very helpful in telling us about the history of the Hotel and the building and the area. We met him before we checked in. He was knowledgeable about the theater. He always had a very welcoming smile and very engaging. When we went back we kept asking for him but he was so busy several people kept asking for him. He did come over to our table to say hello and made us feel very special on our last day.
I would not recommend the Mandarin New York at this time, we were planning to visit the Boston location later this year but due to our experience in New York we are not sure.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip:Check your bill and ask if you will be limited to coffee pods
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded May 6, 2022
Dear NYC_Love_JATravel, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and friendly service our colleagues, especially John, we were able to provide you but are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern. Warm Regards, Mandarin Oriental, New York Management Team
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I was fortunate enough to stay at the Mandarin Oriental from 18 to 20 February 2022. We were greeted immediately by the doorman, who quickly took our bags. We were registered, ushered to our room within 10 minutes. Our suite had bowls of fruit and bottles of spring water in each bedroom and living room. When we ordered breakfast and coffee delivered to the room, it was delivered timely with all the accoutrements. The staff is friendly and customer oriented. The food in the cafe was delicious and well prepared. I highly recommend this hotel and hope to return soon.
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Date of stay: February 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded Mar 21, 2022
Dear Mtyndall, We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service we were able to provide you for your stay, along with the offerings we provide. Thank you for your review and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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Awesome location, exceptional service. From checkin, to the host at the lobby bar, to the housekeeping staff; there were no disappointments and everyone went above and beyond. This is the first time post-covid that I've stayed in a hotel with daily housekeeping and turndown service and I forgot how much I missed it. Thank you for bringing that back unlike many others who have continued to cut costs by eliminating this service but still charge the same price.
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gail Cowper, Marketing at Mandarin Oriental, New York
Responded Aug 13, 2021
Dear cmann2, We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the service our colleagues were able to provide you, along with the amenities and offerings we provide. Thank you for your review and we look forward to welcoming you back again in the hotel. Warm Regards, Mandarin Oriental, New York Management Team
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Traveled to NYC to celebrate my son's graduation. Stayed at the M.O. four nights. I booked through Amex Fine hotels and resorts program which is supposed to give me a upgrade if available. The front desk confirmed that there was an upgrade available but I would have to pay an additional $1,000.00. Our room was a room with two twin beds, which was shocking considering the cost of the hotel. Our room was an ADA compliant room with a shower the was built for a wheelchair. No door on the shower just a curtain that got all wet, and stayed wet the hot and cold were reversed and the shower head I just fit under, as it was built for a wheel chair. Many thing in the room were not working including the phone next to the bed, ( I complained about and was told to use the one on the desk and they never fixed it) and the make-up mirror did not work. I view from my room was not of" the park" it was of the building next to M.O. dog urination station. Furthermore the bar was closed and the restaurant under staffed. Each time I had breakfast there I had to carefully review my bill as I found mistakes very morning and had to bring them to the servers attention. Next time I will select a hotel that cam meet the standards for which they claim.
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Date of stay: May 2021
Rooms
Location
Service
Room Tip:stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gail Cowper, Marketing at Mandarin Oriental, New York
Responded May 24, 2021
Dear cookiecotton, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not live up to your expectations or those that we strive to provide to each of our guests. We invite you to email monyc-executiveoffice@mohg.com so we may further examine your experience. Warm Regards, Mandarin Oriental, New York Management Team
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After doing so much research and comparison on an array of hotels I decided to stay at the Mandarin Oriental in NYC. I must say that I was very disappointed with the hotel. Several things come to my head at this moment. From the lack of information related to the hotel cars available to us, the Quality of the food from room service (wrong items and un-cook food), the view from the room was not as requested, constantly extremely loud noises coming from the cleaning staff room next to my room and last but not least the lack of good service from the restaurant during breakfast (forgotten breakfast, coffee and missing from the server). Being a New York native and have experienced a 5 star service in various hotels in NYC, the Mandarin Oriental was a huge disappointment.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin_NYC, Manager at Mandarin Oriental, New York
Responded Jan 13, 2020
Dear JL11450E, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not live up to your expectations or those that we strive to provide to each of our guests. We invite you to email monyc-executiveoffice@mohg.com so we may further examine the issues you experienced. Warm Regards, Mandarin Oriental, New York Management Team
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I was quite disappointed with my stay at the MO New York. I was surprised to find out that the Afternoon Tea service is no longer offered. That is usually one of the highlights of my trip. The gym and swimming pool closed at 4pm, which is not ideal. At some point hotels should stop blaming everything on Covid, especially when the hotel rates do not reflect the limitations on amenities. The worst part of my experience is that we ate at the restaurant and the food was horrible, coupled with lack luster customer service from our server. For a $35 burger, I was expecting gourmet and delicious, but instead, I got low quality meat that lacked flavor. To add insult to injury, we elected to charge the meal to our room and we did NOT add a tip on the receipt. While I was checking out on our last day, I reviewed my final hotel bill and noticed that the restaurant charge amount differed what I signed on the receipt. The receptionist broke down the pricing and mentioned a $24 tip. I didn't add a tip, I explained and asked to see the signed receipt where it shows that I wrote in a tip. She immediately removed it from my bill, but stated she didn't have the signed receipt. It is illegal for servers/companies to alter a food bill receipt by changing the tip and total amount. Nevertheless, the reason why I am giving a 4 rating and not a zero, is because the hotel staff were very nice and gave wonderful customer service. The room was cleaned twice a day, which was fantastic. The location was excellent.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gail Cowper, Marketing at Mandarin Oriental, New York
Responded Jun 24, 2021
Dear Luxalot007, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not live up to your expectations or those that we strive to provide to each of our guests. We invite you to email monyc-executiveoffice@mohg.com so we may further examine your concern. Warm Regards, Mandarin Oriental, New York Management Team
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There are more places to choose from in the New York City area.
PRICE RANGE
$894 - $1,594 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, new york hotel new york city, mandarin oriental new york city, mandarin new york city, new york city mandarin oriental
LOCATION
United StatesNew YorkNew York CityLincoln Square / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
244
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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