From the minute we arrived, every staff member we encountered was incredibly nice to us and went above and beyond. Migel especially, he saved the day for me when my purse strap broke. He found a cobbler to repair it on a holiday weekend. He called to make sure they were open and even printed us out a map and directions on how to get there. Thank you Migel! :) The room was clean and had a great view. We would definitely stay here again
Not only is the hotel gorgeous but so are the staff. Jada, checked me in and was lovely. She accommodated me with my last day booking request and was super nice and thoughtful. The hotel is conveniently located and the rooms are very spacious. There’s a great restaurant too! Thank you Jada!
This is my home away from home. I’ve stayed here somewhere between 75-100 nights over the past few years and they always treat me like family. Pradley, the manager, takes care of anything I ever need. Location is perfect. Restaurant is great also. Strongly recommend this place.
Great atmosphere, drinks, snacks and A LA Carte Menu It was the five times i was there and as usual it was a real succes... Well Done Great peoples in house, smily staffs and amazing bartenders. I will highly recommend this place in NYC
So even before our reservations, I tried multiple times to call the hotel to get special arrangements for Valentine’s Day. Each time the phone was busy and I waited on hold. During the time on hold they offered to keep your place in line and call you back. I chose that option a couple times and never received a callback. Both times I called back again. We made our way to the hotel at 3o’clock for check-in... The follies started before we could even get out of our vehicle. The valet service had us pull around the block again and turn into the bike lane in front of the hotel. there was a lot of confusion as to where to leave the vehicle and none of the three valet on duty seemed to be in any type of rush . Then we went inside. there was a line of about six couples in front of us. Which was fine, it was after all Valentine’s Day and right at check-in time. However, it seemed that they were telling everybody that none of the rooms were ready yet. So, they had about 40 people crammed into this tiny lobby (about 20 in line & 20 waiting in various corners & benches around the lobby)during Covid with nobody seeming to care about social distancing or the amount of people crammed into the small room. They were upset people all over the place. We had just driven three hours just to come stay here for Valentine’s Day. When we made our way to the counter after waiting in line for about a half hour, they then told us that a room was not ready but that we can go ahead and pay and sign all the necessary documents. He then told us that it would probably be a couple of hours. I was thinking to myself this had to be some kind of joke. This is the nomad. Not the Holiday Inn. What the h*ll is going on here? ??? I have never in my life seen anything like this at any hotel nonetheless a five-star hotel in Manhattan that holds a Michelin starred restaurant... it was an absolute sh*t show. We were very upset because we had just driven and were tired from the drive as well as needed to freshen up. We really had nowhere to go for 2-3 hours and we are very upset that we wasted most of our day waiting around to check in. We had planned to have a nice afternoon/evening at one of the supposedly better hotels in NY. I am a chef and have heard great things. On top of that, the gentleman at the front desk had stated that they were going to send us a text message or give us a phone call as soon as our room was ready. Around 530 we decided to go back to the hotel and check to see if our room was ready. Was ready but nobody had bothered to contact us to let us know. Then we get to the room and after waiting three hours our bags were still not in the room. So again we could not freshen up or get comfortable because we didn’t have any of our things. The room is pretty nice. Kind of small but all in all very modern and clean. However, there was one issue. My wife found some blood on the skirt of the bed That was definitely not from us. We found it before we even used the bed.But that really is where it stops. As a chef that has worked in relais & Château properties, I was appalled by my stay at the nomad. It was terrible. I can’t say that I would ever spend this kind of money here again certainly would not recommend that anyone else do either. Very disappointed. I have friends from culinary school on the executive staff here and I certainly hope for their sake that the hotel side gets things together because the hotel certainly does not parallel the dining experience as of right now.…