Possibly the best location in Manhattan, subways on every corner and the WTC directly opposite. A welcome relief from the madness of Times Square. Positives - Easily accessible for all of NYC WTC opposite Nice laid back area with plenty of shops Mgt reacted quickly when i complained about other rooms smoking weed Negatives - Very dated hotel Beds uncomfortable Overall rating 8.2
Spent two great nights at the Millennium Hilton! Staff were charming and helpful throughout our stay. Our corner suite had picture-postcard views—wonderful sights everywhere! The rooms were spacious, quiet and clean, the bed comfortable. The elevators were among the fastest/most efficient we’ve encountered in any hotel—a big plus! Location is great—steps from anything you could want (plentiful cabs, too). Recommend highly!
Where do I begin? Might as well start at check in... We arrived a little under an hour early, so technically our check in wasn't delayed, but it still took 30-40 minutes. Somehow the hotel had zero record of our reservation despite my confirmation email and a reminder email from early that same day. In an arrogant tone I was told multiple times that sometimes when people book "third party" reservations get lost. I did not book third party... And even if someone does, how does that matter!? Anyway, they asked to show my phone to the manager who couldn't be bothered to come out from behind the door like they were some kind of weird Deal or No Deal banker. I got my phone back and found they clearly thought I was full of it because new windows had been opened and they had gone through other emails. From there I was asked to forward my confirmation email to them which didn't work, so I was asked to send it to another email. Finally, though they never found my reservation (I'll come back to this at the end) they created a new reservation for me for the same room type. When we got upstairs the room was not at all what I had expected. I stayed here with my wife in 2015 and it was in much better condition. The carpets were tattered, there were used q-tips and floss on the floor outside our door, the windows were filthy, and what used to be a refrigerator cabinet was nailed shut. This was a "junior suite," which I would think we have a mini-fridge, though to be honest a fridge is pretty standard in most hotels today regardless of room type and was when I stayed here before when it was a Hilton. Pretty sure this place hasn't been updated since it got pelted with debris on 9/11. We didn't spend much time here for the remainder of our stay thankfully. Though I might as well throw this in, the TV barely worked, and the coffee maker had no cups, not that I'd have used it anyway. On check out day I dropped my room cards off and was met with a bill that was nearly double what my initial reservation was. Come to find it was the total of the room plus an additional "hold" that would change now that we had checked out. Weird. Regardless, the total room amount, excluding the hold was still wrong. I brought this up to the front desk host who was the only nice person I encountered here. She couldn't figure out why and quickly grabbed the wizard of Oz, er, sorry, manager whom actually came out from behind door. The manager of course tried the third party booking excuse with me and was admittedly surprised to hear I had booked through his hotels website. From here he tried to explain that the reason my total was so much more was because I still had to be local fees. He actually said to me "if I show you that on our website will you believe me then?" No. No I won't, and he didn't. The issue is that said fees were already included in my initial booking. Hence the part at booking that says total + taxes/fees. When I asked him what those initial taxes and fees at booking were he could not answer me. If you don't know what those taxes/fees are then HOW can you know that I need to pay additional ones and what they are? Eventually he did "waive" those fees. The next day I went through the booking process without submitting just to see what was included at booking and you wouldn't believe it, but the fees he claimed I still had to pay were INCLUDED already. Weird. Anyone else hear of a hotel that charges more than you agreed to at booking as standard operation? No? Me neither. This place is a joke. So much so that the lobby and exterior of the hotel have their OWN NAME SPELLED INCORRECTLY. Hysterical. Anyway, long story long, go somewhere else. Anywhere else.…
Clean, nice views, staff was good- extra charges not identified when you make reservation. Charged a $30/day facility fee which I do t u derstand what it was even for. And a $100/day security fee which is redeemed upon check out.
Great location and views of the river and west side, hotel is old and badly kept, security is non existent. Amenities are very limited. Reception had 1 person at check in. Room phone was disconnected. Water leaks all over walls and curtains, warn out furniture and filthy carpets. Water pressure was good though no shower head. Towels were clean. Pillows and bedding was clean, no extra blanket in room. Windows were not cleaned for ages and dust is all over surfaces.
My wife and me visited for the first time New York. Millennium downtown was a perfect place to stay in the heart of the financial district. Very clean and confortable room , very attentive Staff , unfortunately the restaurant was still closed because COVID restrictions but the bar was available in the lobby and breakfast available for the room service. Definitely we will be back
The front desk staff is Amazing & make it a wonderful experiance. Millenium location is Fanastic, with great eateries in the area. Right acroos the street from the Occulus. WTC Memorial , & Wall street in walking distance .
good hotel at a great location. The hore good use a renovation. Many things effective by the Covid situation including the breakfast on the room that was oke. the hotel is not perfect but I would still recommend it.
Don’t be fooled by the photos. This hotel hasn’t been updated in 30 years. Dirty place. Restaraunt and bar still closed down. Great location for WTC office buildings. Rooms have zero amenities. Will not stay here again unless the building is gutted and remodeled.
I've stayed at this hotel multiple times and never had a bad experience before. So we figure the hotel is in a great location with a great view of the Twin Tower memorial. So I booked it again for my wife's birthday weekend getaway. It was a big mistake! There were holes on curtains, the TV didn't work, the bathroom was leaking water and smelled bad. I had been traveling all day so I didn't want to make a complaint about it, I just needed to laydown for after traveling 8 hours to get there.