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The Westin New York at Times Square

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The Westin New York at Times Square
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1,881 Reviews from our TripAdvisor Community

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Seattle, WA
Reviewed yesterday NEW

We stayed at the Westin Times Square in July 2011 so this review is a dated. Westin is located in the center of Times Square and guests to the hotel and city will enjoy the proximity to all of the touristy things/shops. The room was big enough to accommodate a family of 4, bigger than the W Times Square which...

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Helpful?
Thank xbanker
Burnley, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed December 22, 2016

This is the second time we have visited and cant fault the place, check in was smooth, we were offered an upgrade at a cost but declined it. The room - with a rubbish view of a boarded up hotel was plenty big enough, the beds were super comfy, tv excellent, love the docking station and coffee machine, iron and...

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4Thank chloesmum45
About Hotel's Favorite Review
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are delighted to see that you enjoyed everything about your stay, and thank you for your feedback. We look forward to welcoming you back again and again! Be well, Jessie YourWestinTSqExperience@westin.com

St. Petersburg, Florida
Reviewed yesterday NEW

We had an amazing time in NYC and the Westin was in the perfect location for the play and activities we had planned. We arrived early but the room was already available for us to check-in. The staff was very helpful and courteous. I will definitely stay there again!

Review collected in partnership with this hotel
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1Thank jennyrC4627KZ
Bishop Auckland, United Kingdom
Reviewed yesterday NEWvia mobile

After arriving to the hotel after a long flight from the UK we were greeted by Albert on the door who kindly took our cases and said they would be taken to our room. Then we checked in with a lady called Alba on reception who couldn't be more helpful, even though our previous room wasn't ready, we were upgraded...

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1Thank Sian S
Singapore
Reviewed 2 days ago NEWvia mobile

We picked Westin for its location and were not disappointed. It is diagonally across the bus terminal if you are taking a bus shuttle to the Woodsbury premium outlet. It is very close to Time Square, H&M, Shake Shack and the Broadway theatres. The rooms are quite spacious and came with complimentary Starbucks coffee packs. Wifi was strong too -...

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Thank ReanC
Chicago, Illinois
Reviewed 4 days ago NEWvia mobile

The Westin Time Square was magnificent. Very modern decor and clean as whistle. My view of Manhattan was amazing. I would recommend staying here if you want to be right in the heart of Time Square. Sits right on top of the subway system. Not to far from Madison Square Garden, Grand Central StAtion, Central Park or the Emperor State...

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Thank McStrokin
Reviewed 4 days ago NEWvia mobile

Although The hotel was "good" ... My expectation as a pet friendly person was not met. There was no one who could help, Please don't sell what you can't offer. Reality vs. Advertisement @heavenlydogpillow @westinhotels @ilovemydog .

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Helpful?
Thank Alina T
JessieTS, Manager at The Westin New York at Times Square, responded to this review

Hi Alina - We are sorry to hear that we did not meet your expectations on this stay. We are a very pet friendly hotel. We ask that you send us a message on where we fell short so that we can be sure to have it addressed. Warmest, Jessie YourWestinTSqExperience@westin.com

Freeport, Grand Bahama Island
Reviewed 5 days ago NEW

A group of friends and family gathered for a long weekend in the Big Apple to take in a concert, a show, great food and a bit of night life. Gabrielle Mariano, a Westin Experience Specialist, contacted me before my trip to ask if there was anything she could do to make my stay more enjoyable. Well, let me tel...

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Thank Brendan P
Dallas, Texas
Reviewed 5 days ago NEW

The beds were amazing. But there was hair (black curly) that was on the white sink and table in the bathroom that I brushed away onto the floor. GROSS! I had to ask for towels too and wash clothes, along with toilet paper. We had a half used toilet paper roll and 1 bath towel for 2 guest. Why? And...

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Thank Jim N Julie B
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Dear Jim and Julie ~ we are so sorry for the level of service you received on your recent stay. You can be sure that your feedback will be reviewed with all of our staff. We hope you will give us another opportunity to regain your confidence to regain your confidence by booking a return reservation. When you do, please...

Chicago, Illinois
Reviewed 5 days ago NEW

I've been staying at this hotel for many years. This hotel is remarkably consistent for me in terms of service, SPG treatment and so on. I enjoy the on-site restaurant and bar. I also like the fitness center, which will a bit small, is somewhat large for NYC. The location is efficient for Midtown meetings. The rooms are quiet, comfortable...

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Thank letsgofire
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036-3912
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $260 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York at Times Square 4.5*
Number of rooms: 863
Reservation Options:
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin
Hotel Style:
#6 Green Hotel in New York City
#133 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#172 Family Hotel in New York City
#188 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New York at Times Square staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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Questions? Get answers from hotel staff and past guests. Ask a question