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Traveler (2215)
360
Panoramas (22)
Room & Suite (1095)

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About

#361 of 498 hotels in New York City
Location
4.7
Cleanliness
4.3
Service
4.2
Value
3.7
GreenLeaders Silver level
In the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square, a stylish escape in the center of it all. Let our Times Square hotel's prime location guide you to discovery with quick, easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all of Manhattan ⎯ , from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two busy restaurants, or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Conference facilities
Banquet room
24-hour security
Paid public parking nearby
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Concierge
Doorperson
First aid kit
24-hour front desk
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
4.0
4.0 of 5 bubbles5,059 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The W New York - Times Square garners mixed reviews, with its stellar location often being the highlight for guests. While the proximity to Times Square is a major plus, travelers have encountered inconsistent service and expressed dissatisfaction with room quality, citing small size, noise issues, and cleanliness concerns. The hotel's atmosphere and stylish decor are appreciated by some, yet others find it lacking. Despite various amenities, the absence of features like a pool is notable. Many guests feel the hotel does not provide good value, pointing to steep prices and additional fees.
Location
Central
Atmosphere
Stylish
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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5,059Reviews91Q+A100Room tips
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JRusCanton wrote a review Apr 7
Canton, GA128 contributions93 helpful votes
I have to rave about this hotel. The location is unbeatable in the middle of Times Square, and the rate was reasonable for this spectacular location. The room was larger than any other room we've ever had in New York and wonderfully clean. The staff were nice. I would absolutely stay here again.
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Date of stay: April 2024
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Service
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sandra K wrote a review Apr 5
Chicago, Illinois11 contributions3 helpful votes
The hotel is at a great location and has great views! The highlight for us was breakfast buffet at Foundry and their amazing staff. I specially want to recognize Felicia the hostess and Gladys who was our server most days. Loved how they made all felt welcomed, remember guests and Felicia even made sure we seat at our preferred table (we were traveling with 10 year old son that wanted to watch Disney channel ;)). Food was delicious and a great convenience if you are traveling with kids before you hit the tourist attractions. It’s $35 for full buffet but they give it for free for two people if you are a premier member. Will definitely recommend the hotel. There were some hickups though: room service comes early and if you don’t call the front desk if you are leaving after breakfast, housekeeping most likely won’t service your room. Also Bonvoy app messages are not always read by staff. After we complained they were on it. Another important item: if you need a refrigerator you need to ask and pay for one ($20), so just be mindful of that. Other than that a great location and Foundry staff.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adesuwa L wrote a review Mar 2024
1 contribution2 helpful votes
DO NOT STAY HERE WORST HOTEL STAY EVER My visit with this hotel has not been good as I checked in today and was charged twice. I am from out of town and that was my gas and everything. I was put in a dirty room with blonde hair in bathroom and on sheets. The lady at the front desk Erin has poor communication skills and your manager Eric needs training as his customer service skills suck. His solution to everything was are you going to pay again or no.I will advice everyone I can reach to never book here as this is my first time and last. I was told several things on the phone that were lies as well in reference to the rooms. I expected more from this hotel. But I will be posting reviews anywhere I can about my experience with pictures. I was told valet was $85 and u could go in and out whenever u needed only to arrive and be told $100 after they took my key. I can not go in and out. I am so over this visit and if I had the extra funds I would have all of my friends check out this hotel as they saw what happened too. This is issue has been covered up and it wasn't until I stated I'm posting reviews that people wanted to apologize but not refund my money. As I told by the front desk I heard as others were told about the hotel upon check in which irritated me as I was told nothing about this restaurant at check in. This hotel is all about money and not good customer service at all. I will never ever stay here again. Everything u attempt to do is a charge down to the internet. After I complained several times of my room then I was told we can switch it if u want but it's not necessary. I'm african american and don't have blonde hair so thats nasty because that means the sheets were not changed and the floor was not vacuumed. For a 4 star hotel I would expect alot better. When you ask for the manager you are being told to wait 15 mins and they never come talk to you. I was told Eddie will get back to me whenever he is done with his day by Mariah at the front desk which is unacceptable.
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Date of stay: March 2024Trip type: Traveled with friends
Room Tip: Beware of all hidden fees and know that there will be a charge for everything. They only care...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded 2 weeks ago
Dear Adesuwa, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed when considering future updates. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bobsfriend wrote a review Mar 2024
New York83 contributions82 helpful votes
This hotel is in the heart Times Square. So tourist will like that. The staff were very nice and thats where it ends. The hotel is old and dated. The rooms remind me of if you stayed at an old budget hotel at the airport. When you think of W Hotels you think a bit hip and nice. This hotel is none of that. This hotel should be called another name or be shut and totally gutted. There are mnany hotels in the Times Square area go stay at one of them instead.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Stay somewhere else. If you do need to stay here get a high floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded Mar 7, 2024
Dear Bobsfriend, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren B wrote a review Feb 2024
Wellesley, Massachusetts8 contributions12 helpful votes
Despite the hotel being under construction, we had a great experience at the W in Times Square. It was loud, but everywhere in Times Square is. This was my daughter's first trip to NYC, and she wanted to be in the middle of everything (we were!) We could walk to shows and great restaurants. The rooms in the hotel were small but well-appointed and super comfortable. I would go back!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Daniel R wrote a review Feb 2024
1 contribution2 helpful votes
Beware beware beware!!!!!!! If you don't want to be ripped off by a hotel then stay as far away as possible. After travelling 50+ hours my wife and I checked in and were looking forward to out trip. After a few days I noticed money was being taken from my bank card by the hotel. I then spoke to reception and they advised it was a "destination fee" nothing that was disclosed to me upon reservation or check in. I then tried to dispute this with reception who were rude and dismissive. They then provided me with the managers Eric's details, he also dismissed my complaint and was unable to resolve the issue. There are plenty of other nice hotels in the area which hopefully run business honestly, unlike the W hotel and its staff.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded Feb 27, 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan A wrote a review Feb 2024
Ft. Collins, CO13 contributions5 helpful votes
The location is perfect for exploring NYC. It was a close walk to MOMA, easy to take the subway to Battery Park for the Statue of Liberty, easy walk to Rockefeller Center and 5th Avenue. The windows are not sound proof, however, and you can here sirens. We could also hear the people in the next room talking - just the sound, not the actual conversation. The bathroom is also pretty small so it's hard to share it with 2 people. The breakfast that somes with Bonvoy Status is almost not worth eating at the restaurant on the ground floor - croissants and coffee. The hotel is across the street from Starbucks if you need coffee!
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Date of stay: January 2024
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Abdulla A wrote a review Feb 2024
2 contributions
I can’t express how much I love the W Hotel Times Square. Besides the great location, the people here are so AMAZING! I feel home every time I stay at the W. The idea of staying somewhere else does not exist in my mind. David and Eddie are so great, loving and welcoming. Thank you guys for being so AWESOME! And for the rest of the great team at the hotel, thank you as well for the great memories every year. You all deserve the best.
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amela b wrote a review Feb 2024
Toronto, Canada2 contributions2 helpful votes
I have been a loyal Marriott customer and member for years. I am very disheartened and disappointed in the lack of service from this company. Almost one year, and I have not gotten a promised refund for one night after a terrible experience in this hotel. I allowed them to resolve the issue and improve their services. They apologized for the poor service in writing, promised to refund me one night, and gave me points. I am still waiting for a refund since March 2023. I have written numerous times and left numerous messages to the company's representative but have failed. I will attach the correspondence with their response to me. Please stay away from this place, as they do not care about the service or loyalty.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded Feb 12, 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize for failing to meet your full expectations. I have shared your feedback with the operations leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler232691 wrote a review Jan 2024
2 contributions3 helpful votes
Poor example of a Luxury Marriott Boutique Hotel. Cleanliness was terrible that the next day after checking in the head of house cleaning herself came into the room and said the conditions were poor. She also went on to say that the photos on the hotels web site do not reflect the poor conditions for a 4.5 star hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Beverly R, Guest Services / Front Office at W New York - Times Square
Responded Jan 8, 2024
Hello, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$321 - $483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W NEW YORK - TIMES SQUARE $175 ($̶5̶2̶4̶) - Updated 2024 Prices & Hotel Reviews - New York City

Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.09 miles), Times Square (0.04 miles), and Come From Away (0.10 miles).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and Los Tacos No. 1.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness center during their stay.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W New York - Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.8 miles).
Does W New York - Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is W New York - Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.