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About
#348 of 529 hotels in New York City
Location
4.7
Cleanliness
4.3
Service
4.2
Value
3.7
GreenLeaders Silver level
In the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square, a stylish escape in the center of it all. Let our Times Square hotel's prime location guide you to discovery with quick, easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all of Manhattan ⎯ , from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two busy restaurants, or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Nightclub / DJ
Kids stay free
Car hire
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Shops
First aid kit
24-hour front desk
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
455Restaurantswithin 0.3 miles
263Attractionswithin 0.3 miles
Contact
1567 Broadway, New York City, NY 10036-1517
Getting there
49th StNew York City Subway3 min
50th StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
4997Reviews91Q+A100Room tips
Reviews
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Room was ok for one night, not a city view as booked. The door and wall to bathroom are see through, no privacy, very odd, its like it was installed backwards. Had gone back to room for a jacket and to unpack after lunch. We heard a knock on door, no one announced themselves so we assumed was wrong door. There was another knock, we again didn't answer or say anything, assumed person would leave. Next thing we heard were keys and our door opening. The staff member was as surprised to see us as we were to have someone unlock our room without announcing themselves. She tried to cover it up with wanting to make sure we had the flier for room service (yep one was already on the door to the glasses). Totally felt like she was casing the room, why else do you not announce yourself or unlock an occupied room that had just checked in a few hours earlier! Reported to management, she was great, was very well trained on how to handle the situation. I really hope this was addressed, I wouldn't want other guests to experience the same and feel unsafe leaving their room or being in their room. …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Beverly Reyna-Soto, Guest Services / Front Office at W New York - Times Square
Responded yesterday
Dear Jennifer M, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Rooms Operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly R Executive Assistant W New York-Times Square
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, I only booked the room and didn't include breakfast, lunch, or dinner so my review is solely based on the room. The room was nice and big for 3 people. One thing which I didn't like was lightning, there were hardly any lights. We had to turn on the bedside lamps and lamps around the room in order to light up the room. This wasn't efficient as the lights didn't light up the whole room. Besides this, the bed was comfortable, the bathroom arrangements were aesthetically pleasing, and the chairs and sofa beds were comfortable.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Beverly Reyna-Soto, Guest Services / Front Office at W New York - Times Square
Responded 4 weeks ago
Dear HariVarsani, Thank you for taking the time to let us know about your experience while staying with us. Your feedback is valuable to us. I have shared your feedback with the Operations leadership team to ensure the necessary guidelines are in place and reviewed when considering future interior updates. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Beverly Reyna-Soto Executive Assistant W New York-Times Square beverly.reyna@whotels.com 2129307455
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is not cheap but it could not be more centrally located. Broadway Theatres are literally a step away. Fifth Avenue and the fabulous shopping is easy walking difference. It’s a little unusual in that check in is not on the ground floor but the staff were extremely helpful at all time. The room was very comfortable and the bathroom very high class, so much so I took photos to show my family. I only used the bar out of the available facilities but the cocktail was generous and delicious (pineapple base) and the staff were attentive without being overwhelming. If I had a special occasion or business I would definitely stay here but for regular holiday visits I would go a little more downmarket.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I was fairly satisfied staying here. I had a corner room on the 54th floor. The rooms are not small, but not huge. The bathrooms are small, it’s only a shower. Great Momo bath products Excellent bed with amazing pillows! The elevators were very fast And I was on the 54th floor. Although in the last day, the elevators did not work properly for quite some time. I am a platinum bonbon member, and part of the perk is breakfast, which is a somewhat underwhelming, continental breakfast. Other than that, I was satisfied with my stay, and if the price is right, I would consider staying there again.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My girlfriend and I stayed here in a cozy corner room on the 40th floor between Dec 28th - Jan 4th to bring in the New Year the right way and see Times Square up close. When we arrived there was someone there to greet us and take our bags up to the lobby and our room which we were very happy to accept. The staff was more than friendly and the room itself was fantastic other than some key aspects I’ll get into a second. The view from our corner room was absolutely fantastic which I’ve provided photos of, and the fact I could open my window even just a little bit was a very amazing surprise as i haven’t been able to for a very long time! I was extremely happy i got to open my window a bit and hear everyone in time square counting down the new year while also seeing it from one of our windows! Now for the two things I took issue with. 1. Bathroom Privacy!!! I don’t even know where to start. The walls and door are made out of a frosted glass that when combined with the bathrooms size allows for the silhouette of the person inside to be clearly seen to an uncomfortable degree unless you’re inside the shower or very close to it. Additionally there’s little to no sound proofing or smell proofing which wouldn’t have been as big of a deal if the bathroom had a vent/fan we could turn on. This was a huge issue for my girlfriend who had to go all the way down to the fitness room just to do more serious business. This absolutely needs to be address before i feel comfortable adding another star to the review. 2. No streaming! I understand that I’m fairly young and shouldn’t except streaming services to be provided at every hotel I stay at. However, when I’m paying this much and Marriott itself is partnered with Netflix, one can’t be blamed for expecting it to some degree, especially since every hotel I’ve been too in the last couple of years has managed to figure that out no issue. Why this isn’t one of the many Marriotts that feature Netflix, I’ll never know. Other than those two key things, our stay was absolutely fantastic. If those issues were addressed I couldn’t imagine rating my stay any less than 5 star. But as it stands, 3/5.…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Light sleepers beware! I was on the 40th floor and the sound come from the hallway as well as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We have stayed at this property numerous times, but this last time was exceptional because of Ilaria's service at the front desk. She really made my check-in process 5 star quality. I am an ambassador with Marriott Bonvoy. Ilaria went above and beyond getting us into the suite and wishing me a happy birthday. I have recommended the W Times Square once again to family and colleagues because of the service from Ilaria. A refresh of the rooms is needed especially after staying at the W Philadelphia. Another thing to note is the breakfast restaurant has little to be desired. Dreadful staff make it a fail all together. The elite member breakfast is a croissant, yogurt, and boxed cereal. The W's elsewhere offer delicious breakfast all around with courteous service!
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Skip the breakfast restaurant but do visit the living room bar for friendly service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel needs some renovation but it is located in a great spot (noisy though) and offers very good services. The bathroom flip flops were not in the room and immediately provided. The bar is very glam and worth a visit. We had food at the Mexican restaurant “dos casinos” and enjoyed a very friendly service and freshly made guacamole served in a giant stone bowl.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
We booked this trip as a 30th birthday and honeymoon. We arrived at the hotel and checking in was smooth and staff were lovely. However, when we got to our room, the room was very tired, holes in the carpet, stains on the wall and stains on the blinds. We made reception aware who kindly moved our room, only to find the next room was exactly the same with holes also in furniture. We went back to reception who agreed the room/stay was not worth the $2,000 we had paid. They moved us to a 3rd room and stated all rooms would be in the same state. Which was correct because the heating in the 3rd room was not working. We made reception aware, who had an engineer take a look but the problem persisted until we checked out. The $25 a day W hotel tax was an unwelcome surprise and an additional cost bearing in mind this was on top of the usual New York hotel tax. We were really looking forward to this trip but the hotel really did dampen our New York experience. We have reached out to W hotel about our experience but still waiting on a reply. Based on this I would not book with W hotel again.…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
It’s hard to write this review and not think of the great times we had at this hotel, and other Marriott- Bonvoy properties… until yesterday. Never in my life have I been treated in a humiliating, harrasing, bullying tone in my life. Shame on the manager on duty Brian, shame on the security office. I was told to pick up my house keys that were taken out my vehicle at the parking garage upon arriving at the office I was approached in a hostile way, and continued to be subject to a harrasing, demeaning one way conversation by the security guard who clearly has issues. I called 911 I gave my statement and have a record. I was told to contact corporate and I did and a civil attorney. No one needs to be treated in a harassment tone ever! Shame on the management for not acknowledging our state of shock.…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We woke up to find a bug on the pillow I just had my head on! We immediately grabbed it with a tissue, put it in the sink to take a photo and took it in a glass to the lobby desk. The desk clerk took the glass somewhere in the back and came back only to offer me 5,000 points for my trouble! When I said no that is ridiculous he brought out the manager on duty who offered to escalate the matter- I told them I wanted my one night stay refunded. When I returned to my room the manager called with in minutes offering to increase the point return to 10,000 and had the audacity to say the property would have to investigate if the bug came from there! Are you serious Marriott!! As a titanium elite and loyal Bonvoy member I have never been so disrespected! Exactly what are you teaching your managers to do in this situation other than accuse loyal patrons! We also had black mold in the corner of the shower- do better!…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$327 - $508 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
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Claim Your ListingW NEW YORK - TIMES SQUARE - Updated 2023 Prices & Hotel Reviews (New York City)
Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.09 miles), Times Square (0.04 miles), and Drunk Shakespeare (0.07 miles).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Los Tacos No. 1, and Frisson Espresso.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness center during their stay.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W New York - Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.8 miles).
Does W New York - Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is W New York - Times Square accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.