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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W New York - Times Square
Updated 05/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#339 of 519 hotels in New York City
Location
4.7
Cleanliness
4.3
Service
4.2
Value
3.7
GreenLeaders Silver level
Set in the heart of Midtown Manhattan, overlooking a glittering stretch of Broadway, you will find W New York - Times Square; a stylish escape in the center of it all. Let our our Times Square hotel's prime location guide you to discovery with quick easy access to the endless attractions of the Big Apple, including Carnegie Hall, the Museum of Modern Art, and Radio City Music Hall. Standing only steps away from numerous subway lines, our hotel instantly connects travelers to all parts of Manhattan ⎯ from the gritty and glamorous Lower East Side to the cheeky and charming West Village. After a busy day exploring New York City, recharge in your luxury guest room or suite, refuel at one of our two dynamic restaurants or relax in The Living Room, a playful tribute to the Times Square of the past.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Nightclub / DJ
Kids stay free
Car hire
Parking
Paid wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, French, Russian, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
555Restaurantswithin 0.3 miles
261Attractionswithin 0.3 miles
Contact
1567 Broadway, New York City, NY 10036-1517
Getting there
49th StNew York City Subway3 min
50th StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
4949Reviews89Q+A100Room tips
Reviews
Traveler rating
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- 1,515
- 710
- 396
- 252
Time of year
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Selected filters
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- English
Popular mentions
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Most Recent
Way too noisy!! I am on the 44th floor and I could hear all kinds of noise and it’s 1130 at night I’m hearing the noise from Times Square it sounds like there’s a protest going on and it’s very disruptive. I also can hear the people through the walls talking and also when they turn on their shower it sounds like I’m turning on the shower in my room it’s that loud. The room is small and like some of the other says it doesn’t really cool off. I was excited to stay at the W but it’s just not the same as other Ws
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Date of stay: July 2022Trip type: Traveled with friends
Helpful
Only stay at this property if you don't mind the loud party noise. The crowd and siren are very loud until 2-3 am. The breakfast choice is very limited. The room is small but clean. The shower will drip for 30 minutes after you turn it off. You might find the lotions were leftover from the previous guest ( they supposed to replace them).
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: only stay here if you don't mind the noise
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1 Helpful vote
Helpful
Staff is not trained in the W way of guest service. Also our room is hot and no one seems to care— the hallway is cooler than our room even though we have the AC at 65 and on high. Today I went to the front desk and there was a VERY long line of guests waiting to check in with 3 women helping ONE line. Since I’m checked in, all I needed to do was add a guest to my reservation. I asked the concierge for help (once he showed up) and he couldn’t help me. He took me to the front desk as Thomas at the front desk came out to help. I asked Thomas if I could add a guest and he told me to wait in the check in line….it’s a check in line for CHECKING IN. There should be someone to help with OTHER requests. I told him if I called from my room I could do it too, and he rudely told me “yes what would be quicker.” I’ve been to 84 countries and never has service so rude. I went to my room, Thomas answered and made the addition. That was RIDICULOUS. I’m checking out from my 102 degree room in a few days and won’t be back.…
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Date of stay: June 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
Absolute worst W I have ever stayed in. Planned trip for our 13 year old daughter’s for birthdays. It was tiny, dark and musty. Room that supposedly was an upgrade was so tiny and terrible. So bad that we canceled room and moved hotels. First I have ever had to do that. And before I did I told them how I am titanium and they said the room we had was best they could do. Stay anywhere else if you care about space lighting and cleaning!
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Date of stay: June 2022Trip type: Traveled with friends
1 Helpful vote
Helpful
First, the positives: the staff was pleasant and seemed to be customer-service oriented. Obviously the hotel location in Times Square is convenient for theater-goers, and the room was relatively clean. But the bathroom situation was unacceptable: there is only frosted glass dividing the bathroom from the bedroom, so there is absolutely no privacy. After checking in and discovering the situation, we went back downstairs to request a change. We were told all of the rooms in the hotel were the same, designed with frosted-glass bathrooms, and that basically there was nothing they could do to address the situation. It seems impossible to believe that other guests have not complained about this and that the hotel offers no solution. Because of this, we will never return and will be sure to share this info with others who ask for recommendations.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Decided to stay a W New York - Times Square since it was close to Times Square and offered good views of the city. Also, it was within walking distance of places we planned to visit. The hotel is very nice but showed some wear and tear in some areas. Check-in staff was excellent. He provide me great parking options and was very pleasant. We had a suite which was very nice. Only complaint was the pull out sofa bed was not comfortable at all. In my experience, most sofa beds are not too comfortable anyway, but the one in our room had a visible sag in the middle when pulled out. Tried sleeping on it the first night but it was not good. I had to move to the adjoining chaise lounge, which was more comfortable and slept on this for our 3 night stay. Maybe a new firmer mattress would do the trick for the sofa bed in this room. The bed in the adjoining room was just fine. Bathrooms were roomy for New York. TV's and electrical outlets were plentiful. The view from our windows were also very nice. Rooms were really quiet and we didn't even notice if anyone else was on our floor. Overall, had a great stay at W and would stay again on a future visit.…
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Date of stay: April 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Planned a family getaway and was excited about staying at the W Hotel. What a disappointment! Rooms are in need of a renovation and deep cleaning. Moldy, dirty bathroom and overall dusty and in need of cleaning. Simply disappointing and shocked at the condition of the rooms.
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Tiny rooms, terrible space, dark rooms, terrible amenities and also very noisy. Totally a shock to what the photos look like. We paid extra to be in this hotel for its name/brand, however very disappointed when we arrived. Staff are nice, good location.
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Rooms are very tiny
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Helpful
I usually don’t stay at Ws and never at Time Square. But I had to few weeks ago for several reasons. Very pleasantly surprised. Got upgraded to a 46th floor corner room with amazing views of the city and Hudson River (platinum member). Very roomy and quiet. Fun lounge on the 7th floor - Patrick makes amazing French martinis. Seriously… for a very reasonable rate (for NYC) - pretty perfect. Thank you to everyone at the hotel for making it wonderful.
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Date of stay: April 2022Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Jennifer Portuhondo, Guest Services / Front Office at W New York - Times Square
Responded Apr 20, 2022
Dear KS12-Chicago On behalf of the entire hotel team, I want to thank you for sharing about your recent experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our talents as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Portuhondo
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We arrived expecting from online pics and description to have a room with Times Square views. I paid extra for this room. This room was the worst for views. I could see other hotels but not Times Square. It has a weird entrance and lobby dark and not very inviting to sit and enjoy the hotel. There was a strange graffiti area , not sure what that was about. I had to reach over a built in desk to see the street below and I saw a building under construction. I paid alot extra to this room with views. It was very disappointing. The bathroom has glass walls and my daughter took a shower and the door was stuck. If I was not there she would not be able to get out. I understand the hotel was renovated but it is terrible. The views are everything and they did a terrible job. They need restaurant that is much better and elegant. I am a big Marriott Bonvoy memeber and I would not stay here again.…
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: Go to another hotel
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1 Helpful vote
Helpful
PRICE RANGE
$315 - $482 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - times square hotel new york city, w new york city, w hotel times square, w hotel nyc, w hotel new york city, w times square
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
509
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Claim Your Listing Frequently Asked Questions about W New York - Times Square
Which popular attractions are close to W New York - Times Square?
Nearby attractions include Broadway (0.09 miles), Times Square (0.04 miles), and Jangmi (0.3 miles).
What are some of the property amenities at W New York - Times Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W New York - Times Square?
Top room amenities include a flat screen TV, a desk, and a view of a nearby landmark.
What food & drink options are available at W New York - Times Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Times Square?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to W New York - Times Square?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Gallaghers Steakhouse.
Are there opportunities to exercise at W New York - Times Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at W New York - Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does W New York - Times Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W New York - Times Square?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to W New York - Times Square?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.6 miles), World Trade Center Memorial Foundation (3.6 miles), and Hamilton Park (1.8 miles).