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TRYP New York City Times Square South

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345 West 35th Street, New York City, NY 10001-1701
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Traveler (1341)
Room & Suite (860)
Dining (97)

About

#337 of 521 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Tucked into the heart of Manhattan TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
375Restaurantswithin 0.3 miles
69Attractionswithin 0.3 miles
4893Reviews215Q+A100Room tips
Traveler rating
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Popular mentions
CAROLINA G wrote a review Jul 25
1 contribution1 helpful vote
Don’t expend your time or your money in this hotel, the area is not nice, the service is terrible, no housekeeping AL ALL, although they said they would do it every third day, no change of towels or basket cleaning. For five days I went to the front desk because the phone didn’t work of course, and they would take note, saying they would fix it that day, but during the evening when we arrived, sourprise…….no service AT ALL….
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Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
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spaine3325 wrote a review Jul 23
spaine33251 contribution1 helpful vote
Blood stained sheets & blankets! Had to strip & make our beds after asking 4 times. I had to get the stuff myself. Smelly room from left food. Not our food by the way! After 3 days of not having our room serviced I had to go get everything we needed.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Find another hotel!
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Wayne66666 wrote a review Jul 21
Fremont, California1 contribution
My family travelled in NYC last week and stayed in a few hotels. This the only hotel that charge for a fee for leaving luggages there for some hours after checking out. I tried to explain how the other hotels offer the courtesy of keeping the luggages for free. As an example, Cabria hotel even went the last mile to keep our cherry in Fridge for the rest of the same day after we check out. The experience is day and night difference.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from John Sharma, Owner at TRYP New York City Times Square South
Responded 1 week ago
Respected Guest Thank you for your remarks I saw you liked most of our amenities & services Only one service you did not like charging the storage fee Unfortunately hotel management has provided the very expensive space on the ground floor to assist the guest to store their luggage, Due to the security & liability issue we discourage the guest NOT to leave the luggage with us Again it is part of the service Once again thank you for choosing TRYP hotel as your final choice We are looking to serving you again whenever your trip will be to New York Regards /John
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Heather I wrote a review Jul 14
Lexington, Kentucky5 contributions4 helpful votes
I booked a stay and the confirmation email read “cancellation policy: cancel 24 hours prior to 3pm day of arrival to avoid 1 night charge plus applicable tax.” I requested a cancellation 4 months before the stay via email, and instead of responding the hotel charged my credit card the full amount of the stay. They are refusing to credit the charge now claiming the stay was required to be fully paid at the time of booking (which was 3 months ago). I rarely write negative reviews, but this is terrible customer service.
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Date of stay: July 2021
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Response from John Sharma, Owner at TRYP New York City Times Square South
Responded 2 weeks ago
Respected Guest Thank you for your remarks Please note some of the room rates are heavily discounted means a DISCOUNT of up to 25% . While you are making a reservation on your mobile or desktop, please check the room rates & restrictions associated with the room rates. In addition, we are offering trip cancelation insurance which will cost an additional $5.00, this insurance is valid due to medical reasons & will cover the loss of money , There is possibility the reservation you made on OTA 's sight might not have a proper clear cancelation information Please check & comapre the information on our hotel website which is www.tryphotelnyc.com Please visit our website & click on FAQ questions , you will find all the informations concerning the room rates & cancelation policy associated with the room rates I am sure our reservation staff must have taken care of this issue If you are still having an issue in cancelling the reservation please email me directly (John@tryphotelnyc.com . I will personally take care myself "You can count on me " Regards /John Sharma
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Linda W wrote a review Jul 13
4 contributions
Have no idea how this hotel got 4 stars Pro's-Location Cons-Horrible Customer Service: When we got there (5 of us) the room was clean but no toilet paper. Figured it was just a mistake so went to the front desk to get some. They gave us one roll and a box of tissues. Not much for 5 people. And it's the super cheap stuff. You know the kind you had to buy because it was the only thing left during the pandemic. As the trip went on we noticed more and more problems. There was no sheet on one of the beds and beds consisted of a comforter that was too small (didn't even hang over the sides). After going out site seeing the next day, we returned to find no one had been in to clean the room, remove the trash, give fresh towels, replace the coffee, etc. My husband went to the front desk to ask about the cleaning services and she said nothing but pointed to a sign that said they are a "green hotel" and only change linens and give fresh towels every other day. When he asked if someone should have come to take out the trash she muttered yes and would send someone. She then gave my husband a trash bag to hold us over. Needless to say no one came to get the trash. We figured, ok someone will come tomorrow. Nope, wrong again. We got back from site seeing the following day and still no one had been to our room. My husband AGAIN went downstairs to the desk to ask about this. She seemed annoyed, gave him fresh towels and more trash bags and toilet paper and said someone would be up to get the trash but no one came. The lady at the front desk was unapologetic and rude. Every time my husband went to the front desk with a problem there was someone down there making a similar complaint. One family who had been there 5 days only got their room cleaned once and the hotel also charged this poor family money to hold their bags for 2 hours while they ran a couple errands before their flight. No courtesy hold for spending over $1,000 for their hotel stay. Also, I used my AAA card to get a discount and it was supposed to come with 2 complimentary breakfast WRONG AGAIN! When I asked the lady about the complimentary breakfast for 2 that came with our package she said "yea, we don't do that" so don't expect to get it. They have no breakfast at all unless you want to order expensive room service. Oh and be careful of the shower. The hot water sneaks up on you and practically burns you so you'll have to play around with the temperatures a bit. I've come to realize that this hotel is "green" because they are lazy and don't want to clean everyday, or 2, or 3, or 4... NOT because they care about the environment. There are a ton of other hotels around that are probably better so unless you want to do your own housekeeping I would go somewhere else.
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Date of stay: July 2021
Rooms
Cleanliness
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Response from John Sharma, Owner at TRYP New York City Times Square South
Responded 1 week ago
Respected Guest; Thank you for your remarks. Please note we always keep a maid cart at the front desk with all the toiletries items 2nd we keep cart number 2 full up with bedsheets, pillowcases & various sizes of towels, Should you have asked for additional toilet roll, front desk staff definitely would have given to you, Cleaning services we are definitely participating in the GREEN energy program but if the guest insists he/she wants room services we definitely will assign the housemaid to clean your room Please note i apologize on behalf of the entire team of TRYP Hotel, we will definitely make a note of all your grievances Regards /John Sharma
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PRICE RANGE
$135 - $420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp times square south hotel new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
173
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Frequently Asked Questions about TRYP New York City Times Square South
Which popular attractions are close to TRYP New York City Times Square South?
Nearby attractions include Mission Escape Games (0.2 miles), Style Room NYC Shopping Tour Experiences (0.3 miles), and Exit Escape Room (0.2 miles).
What are some of the property amenities at TRYP New York City Times Square South?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at TRYP New York City Times Square South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at TRYP New York City Times Square South?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at TRYP New York City Times Square South?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to TRYP New York City Times Square South?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and NY Pizza Suprema.
Are there opportunities to exercise at TRYP New York City Times Square South?
Yes, guests have access to a fitness center during their stay.
Does TRYP New York City Times Square South have an airport shuttle?
Yes, TRYP New York City Times Square South offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRYP New York City Times Square South?
Yes, dry cleaning and laundry service are offered to guests.
Does TRYP New York City Times Square South offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at TRYP New York City Times Square South?
The staff speaks multiple languages, including English and Spanish.