I found this conveniently located hotel on Booking.com. I was looking for an affordable, clean place near Penn and I found it. The Hotel, in spite of the nearby construction and police station next door, there was never a noise issue. The Staff was pleasant to interact with. The Rooms were clean, and the beds comfy. We decided on stopping at the bar downstairs and then for some food off their in-house menu. The menu met everyone’s dietary choices- vegetarian, pasta’s, meat, fish. Everything we had was quite good. I would not hesitate to go back there and recommend to anyone wanting a room in a clean, pleasant, conveniently located spot in NYC!
This hotel was in a good location (one block from Madison Square Garden). The room was a good size for 6 people. Breakfast was poor and I wouldn’t choose the breakfast option as not worth it. Check-in staff was really nice and helpful but when on the next night we asked for an extra blanket and pillow we were told none were available. This I found poor. If you booked through booking.com with the breakfast option then be aware the breakfast is only for 2 people no matter how big your party is. The hotel blame booking.com for not relaying this information and Booking.com state they are not aware. Sorted in the end but it took a lot of messages going backwards and forwards to sort. Overall a good hotel which I would stay in again.
Grimy, run down hotel in dire need of refurbishment. Our room had a hole in the bathroom door, dirty towels, cracked light switches which hadn’t been attached to the wall straight, bedsheets with holes in them, scratched and damaged walls and furniture and a phone that didn’t work. It was also really badly designed, with power outlets behind beds which couldn’t be accessed, storage that couldn’t be fully opened due to it being next to other furniture and terrible lighting (no bedside lights, so you can have too bright or pitch black when you are going to bed). Staff are a mixture of sympathetic but disempowered or just super aggressive. In all cases, unhelpful and normally there was only one person on reception so expect to wait to talk to them. Overall you get the strong sense that the owner is milking the property for profit and not interested in investing in a good guest experience. This is possible as the hotel is not owned by Wyndham - it’s a franchise. So you’re not really staying in a Wyndham hotel and you’re not staying in Times Square either - you’re close to Penn station, next to a police precinct.…
Our hotel room was small and not super clean but not too different to other NYC hotels I’ve stayed in. What really stood out was the hot water situation. To access hot water we had to run the shower or tap for 15 minutes. This is not only massively inconvenient (we had two small children, cranky from travel and in need of a good scrub) but it’s totally irresponsible in terms of sustainability. If every room in the hotel is wasting 20 minutes worth of water, whilst using energy to heat the water up that all adds up to a phenomenal amount of wasted resources. I can see from past reviews that this wasn’t a one off issue.
Hotel ok, location is not the better but it’s ok. Service is not good. They try tô charge you for everything, long line for all, just 1 person tô handle everything. All the requests the answer is no. Rooms are clean and good. Bed is good but shower is terrible!
we stayed in this hotel in late May. The hotel is on 35th street so great location near Time Square. Unfortunately, the hotel is not a real 4-star hotel. Upon our arrival we were told that the payment had to be made immediately, without even having first seen the room. Once we saw the room, we proceeded to settle the bill right away, but the staff insisted that the payment was not coming to them. We were detained for over an hour, despite being tired down in the lobby as, despite the payment being made, they insisted on telling us that they didn't see him. The room is large enough and the beds are comfortable and wide. Unfortunately, the cleaning is very poor, there was dust everywhere and the sheets in almost a week of stay were never changed. The first morning we went down for breakfast, which was included in our booking booking. We were told breakfast is included for only two people, this wasn't written anywhere, and it didn't make any sense as we had booked a room for 5 people with breakfast included. They had no desire to solve the problem, nor to come and meet us, and although we got in touch with Booking (who was shocked in turn), we could not solve the problem. In any case, breakfast is a takeaway bag containing a bottle of water, an apple, a beagle and a muffin. In Italy in a 4-star hotel, the customer is not treated in this way, and in the event of a misunderstanding, everything is done to solve the problem. In addition, the sheets should be changed at least once during a 6 night stay, and the furniture should be cleaned and dusted. We waited to writer the review hoping that in the meantime we would be returned the Money of the deposit, which by their mistake was taken twice (so about 300 dollars). Unfortunately, after a month and half we can confirm that 150$ (an extra deposit) was withheld by the hotel.…
After coming home from an event that ended late and had us back at the hotel at 1:30 am, we were abruptly woken a few hours later at approximately 5:45 AM on June 23rd. My girlfriend and I woke up to an approx two-inch high flood in our room from a stream of water pouring out of the air conditioning unit from a burst pipe. This caused a flood throughout our room that leaked into the rooms below us. All our clothing, shoes, luggage, and Apple MacBook Pro laptop were under the two-inch pool of water throughout the hotel room. Worst of all, my apple laptop was submerged underwater and is completely inoperable with years of documents and data lost to the water damage. A few minutes after we were woken by this flood, we had hotel personnel knock on our door who promptly requested we leave our room and get another room. However, there was no room immediately available so we carried our soaked belongings to the bathroom and a crew entered our room to start to address the disaster. Approximately two and a half hours later at 8:30 am, a hotel staff member with a luggage cart came and said a room was available for us. With our shoes and clothing wet, we were left to walk and take an elevator barefoot and in our pajamas to our new room. When we called to request to extend our checkout time given the situation, we were told we could stay a bit later, until 2 pm. Shortly after that call, we received a call from the front desk (around 8:45 AM) offering us a complimentary breakfast provided we came down to eat it by 10:00 AM. Evidently, the gravity of the situation was lost on the staff who did not comprehend that this wasn’t something we could do given we had NO dry clothing or shoes. A simple offer to bring us breakfast to our room was not even offered. This was a complete mess of a morning, to say the least. The staff took our wet clothes and shoes and said they were cleaning them. When they came back hours later they were dry but clearly not cleaned as all the clothing smelled horrible. When we checked out later in the afternoon, we requested to speak with the on-site manager and were told that he wasn’t at the hotel at that time, which is very surprising in general and more so given the circumstances. We asked for the name of the manager and were told his name is “John” …we asked for his last name, and they claimed not to know. We wanted to discuss this nightmare and talk about the next steps to address this horrible situation. We would have expected that someone from management and authority to speak on their behalf, would have shared your hotel insurance information and be able to correct this situation, or at least allow us to submit a claim for all of our property that was destroyed at the fault of your hotel. I feel this flood ruined not just our belongings but our entire stay. We were floored that the front desk staff was not authorized to credit us for our stay, they would not even credit us for the last night and 3 hours of sleep. How you can run a hotel with staff that is unable or unwilling to take accountability and rectify an unplanned disaster that we were the victims of, is just astonishing. Understandably accidents happen, but for us not to have a solution to this matter or manager’s assistance is extremely unprofessional and frankly unbelievable. We have tried to reach the manager by email and by reaching out to the hotel with no success. Wyndham corporate was contacted and said they have even reached out to the hotel franchise and said we should have a resolution within a week. No one has ever reached out or answered us regarding this occurrence. We are left with no choice but to go to small claims court for the damages of my belongings. As of today, the general manager of this hotel John Sharma has not tried to resolve this situation even after a month. Once John Sharma, the general manager, was contacted he continuously stated: " the problem will be resolved just give me a day". The problem has still not been solved after a month or any information that would show that they are taking steps to reimburse me for the hotel stay and my damaged property.…
The 2 gentlemen at the front the desk and the night time, young lady were extremely nice and accommodating. Thank you to Tofael, Joseph and Rosy! At one point during my stay, I asked for a room change as the folks in the adjoining room were very noisy at night. This request was denied by the front desk person, (she worked there during the day, everyday) She indicated room changes are not allowed. AS a diamond member, I found this to be appalling and poor customer service at the very least. I guess it is false advertising, when aWyndham states room upgrades are available for Diamond members. I wasn’t even asking for an upgrade, just a quieter room! On my last night, Rosy managed to get us another much quieter room. Going forward, my loyalty will be to other hotel brands.
Not a great location especially if you have kids. Hotel staff was not helpful. Phones in rooms don’t work. No one to help with a clogged toilet. Gave me a plunger to do my own. Room was at least clean.
Room was great—comfortable, clean, quiet. Location was great. Lots of construction on street beware. Staff was meh. Not the happiest or most hospitable. Skip breakfast in the lobby. Understaffed and surly staff. Food mediocre at best and a complete rip off if not included in your stay. Definitely venture out for better food!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing