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TRYP New York City Times Square South

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345 West 35th Street, New York City, NY 10001-1701
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Traveler (1403)
Room & Suite (912)
Dining (99)

About

#384 of 513 hotels in New York City
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.2
GreenLeaders Platinum level
Tucked into the heart of Manhattan TRYP New York City Times Square South is so central, so packed with fun, and so "New York"… You will truly feel like you Own the City. This is the first TRYP hotel we open in the U.S., part of a family of exciting properties in the world’s most attractive hotspots including Berlin, Madrid, Barcelona, Buenos Aires, Frankfurt and Paris. We rebuilt and redesigned this hotel in a retro building site smack dab in the middle of major metro business centers and most of New York City's top attractions. You'll be poised to take advantage of primo shopping and dining, Times Square, the Empire State Building and the ever-exciting Madison Square Garden.Besides our spacious TRYP Rooms, TRYP New York City Times Square South features signature rooms that have become defining elements of the TRYP brand. Our Fitness rooms come with a fitness machine and complimentary workout gear. Family rooms are the ideal choice for families with small children: bunk beds for kids and an oversized bed for parents. And our Media rooms are stacked with 55" TVs, surround sound, popcorn makers, Nintendo Wii, iPod "dock," 3D glasses, Blu Ray player and a multiple media connectivity panel. We’re sure that you’ll be in awe of the grand open environment of our Plaza Central, where you can relax, meet up with colleagues or make new friends. But our attention to detail doesn’t stop there. We also keep your heart pumping with a 24x7 fitness center and we’ll help you host the event of the year with 2,100 sq. ft. of meeting space that accommodates up to 100 people. Welcome to the first Tryp Hotel in the Americas, the Tryp Times Square South Hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
396Restaurantswithin 0.3 miles
70Attractionswithin 0.3 miles
5033Reviews216Q+A100Room tips
Traveler rating
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srowla679440 wrote a review Aug 13
Long Island, New York1 contribution
I found this conveniently located hotel on Booking.com. I was looking for an affordable, clean place near Penn and I found it. The Hotel, in spite of the nearby construction and police station next door, there was never a noise issue. The Staff was pleasant to interact with. The Rooms were clean, and the beds comfy. We decided on stopping at the bar downstairs and then for some food off their in-house menu. The menu met everyone’s dietary choices- vegetarian, pasta’s, meat, fish. Everything we had was quite good. I would not hesitate to go back there and recommend to anyone wanting a room in a clean, pleasant, conveniently located spot in NYC!
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Review collected in partnership with this hotel
Date of stay: August 2022
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Sharma, Guest Services / Front Office at TRYP New York City Times Square South
Responded 3 days ago
Respected Guest Thank you for your remarks. We all TRYP Hotel appreciate your business & looking forward to serving you again whenever your trip will be to Manhattan New York Thank you choosing TRYP TIMES SQUARE Regards /John
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rgoodm217090 wrote a review Aug 9
1 contribution
This hotel was in a good location (one block from Madison Square Garden). The room was a good size for 6 people. Breakfast was poor and I wouldn’t choose the breakfast option as not worth it. Check-in staff was really nice and helpful but when on the next night we asked for an extra blanket and pillow we were told none were available. This I found poor. If you booked through booking.com with the breakfast option then be aware the breakfast is only for 2 people no matter how big your party is. The hotel blame booking.com for not relaying this information and Booking.com state they are not aware. Sorted in the end but it took a lot of messages going backwards and forwards to sort. Overall a good hotel which I would stay in again.
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Review collected in partnership with this hotel
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Sharma, Guest Services / Front Office at TRYP New York City Times Square South
Responded 3 days ago
Respected Guest Thank you for your remarks. We all TRYP Hotel appreciate your business & looking forward to serving you again whenever your trip will be to Manhattan New York Thank you choosing TRYP TIMES SQUARE Regards /John
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skaanfrost wrote a review Aug 7
7 contributions21 helpful votes
+1
Grimy, run down hotel in dire need of refurbishment. Our room had a hole in the bathroom door, dirty towels, cracked light switches which hadn’t been attached to the wall straight, bedsheets with holes in them, scratched and damaged walls and furniture and a phone that didn’t work. It was also really badly designed, with power outlets behind beds which couldn’t be accessed, storage that couldn’t be fully opened due to it being next to other furniture and terrible lighting (no bedside lights, so you can have too bright or pitch black when you are going to bed). Staff are a mixture of sympathetic but disempowered or just super aggressive. In all cases, unhelpful and normally there was only one person on reception so expect to wait to talk to them. Overall you get the strong sense that the owner is milking the property for profit and not interested in investing in a good guest experience. This is possible as the hotel is not owned by Wyndham - it’s a franchise. So you’re not really staying in a Wyndham hotel and you’re not staying in Times Square either - you’re close to Penn station, next to a police precinct.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Rachel L wrote a review Aug 4
3 contributions2 helpful votes
Our hotel room was small and not super clean but not too different to other NYC hotels I’ve stayed in. What really stood out was the hot water situation. To access hot water we had to run the shower or tap for 15 minutes. This is not only massively inconvenient (we had two small children, cranky from travel and in need of a good scrub) but it’s totally irresponsible in terms of sustainability. If every room in the hotel is wasting 20 minutes worth of water, whilst using energy to heat the water up that all adds up to a phenomenal amount of wasted resources. I can see from past reviews that this wasn’t a one off issue.
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Review collected in partnership with this hotel
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from John Sharma, Guest Services / Front Office at TRYP New York City Times Square South
Responded 1 week ago
Respected Guest Thank you for your review. Please note recently Plumbing company changed water mixing valve & water circulation motor in the boiler room , This should have eliminated the problem. We will call the company back to recheck the pressure again Apart of one issue I can see you liked the location You were ok with our service & cleanliness; we thank you for your business We are looking forward to serve you again whenever your trip will be to New York Regards /John Sharma, Guest Services / Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fernanda B wrote a review Jul 2022
Sao Paulo, SP5 contributions3 helpful votes
Hotel ok, location is not the better but it’s ok. Service is not good. They try tô charge you for everything, long line for all, just 1 person tô handle everything. All the requests the answer is no. Rooms are clean and good. Bed is good but shower is terrible!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Sharma, Guest Services / Front Office at TRYP New York City Times Square South
Responded 1 week ago
Respected Guest Thank you for your review. Please note recently Plumbing company changed water mixing valve & water circulation motor in the boiler room , You were ok with our service & cleanliness; we thank you for your business We are looking forward to serve you again whenever your trip will be to New York Regards /John Sharma, Guest Services / Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michela A wrote a review Jul 2022
4 contributions3 helpful votes
we stayed in this hotel in late May. The hotel is on 35th street so great location near Time Square. Unfortunately, the hotel is not a real 4-star hotel. Upon our arrival we were told that the payment had to be made immediately, without even having first seen the room. Once we saw the room, we proceeded to settle the bill right away, but the staff insisted that the payment was not coming to them. We were detained for over an hour, despite being tired down in the lobby as, despite the payment being made, they insisted on telling us that they didn't see him. The room is large enough and the beds are comfortable and wide. Unfortunately, the cleaning is very poor, there was dust everywhere and the sheets in almost a week of stay were never changed. The first morning we went down for breakfast, which was included in our booking booking. We were told breakfast is included for only two people, this wasn't written anywhere, and it didn't make any sense as we had booked a room for 5 people with breakfast included. They had no desire to solve the problem, nor to come and meet us, and although we got in touch with Booking (who was shocked in turn), we could not solve the problem. In any case, breakfast is a takeaway bag containing a bottle of water, an apple, a beagle and a muffin. In Italy in a 4-star hotel, the customer is not treated in this way, and in the event of a misunderstanding, everything is done to solve the problem. In addition, the sheets should be changed at least once during a 6 night stay, and the furniture should be cleaned and dusted. We waited to writer the review hoping that in the meantime we would be returned the Money of the deposit, which by their mistake was taken twice (so about 300 dollars). Unfortunately, after a month and half we can confirm that 150$ (an extra deposit) was withheld by the hotel.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from John Sharma, Guest Services / Front Office at TRYP New York City Times Square South
Responded 1 week ago
Thank you for your review. Please note all hotels worldwide, Payment needs to be made for the guest room 24 hours prior or by 4.00pm one day before arrival .Concerning breakfast It seems to me you might have stayed with us in Month of March 2022 , this was the time we all were coming out of Covid-19 Protocol , Breakfast was our experiment with booking.com We wanted to find out the guest behavior whether they will order the food or not , Will they like to mix with other guest so we decided to serve Grab & Go Breakfast Please note effective from April 10th, 2022 we started serving the Hot buffet style breakfast. Serves In month of March we were offering an alternate service to our guest , We thank you for your business We are looking forward to serve you again whenever your trip will be to New York Regards /John Sharma, Guest Services / Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joseph Gonell wrote a review Jul 2022
6 contributions8 helpful votes
+1
After coming home from an event that ended late and had us back at the hotel at 1:30 am, we were abruptly woken a few hours later at approximately 5:45 AM on June 23rd. My girlfriend and I woke up to an approx two-inch high flood in our room from a stream of water pouring out of the air conditioning unit from a burst pipe. This caused a flood throughout our room that leaked into the rooms below us. All our clothing, shoes, luggage, and Apple MacBook Pro laptop were under the two-inch pool of water throughout the hotel room. Worst of all, my apple laptop was submerged underwater and is completely inoperable with years of documents and data lost to the water damage. A few minutes after we were woken by this flood, we had hotel personnel knock on our door who promptly requested we leave our room and get another room. However, there was no room immediately available so we carried our soaked belongings to the bathroom and a crew entered our room to start to address the disaster. Approximately two and a half hours later at 8:30 am, a hotel staff member with a luggage cart came and said a room was available for us. With our shoes and clothing wet, we were left to walk and take an elevator barefoot and in our pajamas to our new room. When we called to request to extend our checkout time given the situation, we were told we could stay a bit later, until 2 pm. Shortly after that call, we received a call from the front desk (around 8:45 AM) offering us a complimentary breakfast provided we came down to eat it by 10:00 AM. Evidently, the gravity of the situation was lost on the staff who did not comprehend that this wasn’t something we could do given we had NO dry clothing or shoes. A simple offer to bring us breakfast to our room was not even offered. This was a complete mess of a morning, to say the least. The staff took our wet clothes and shoes and said they were cleaning them. When they came back hours later they were dry but clearly not cleaned as all the clothing smelled horrible. When we checked out later in the afternoon, we requested to speak with the on-site manager and were told that he wasn’t at the hotel at that time, which is very surprising in general and more so given the circumstances. We asked for the name of the manager and were told his name is “John” …we asked for his last name, and they claimed not to know. We wanted to discuss this nightmare and talk about the next steps to address this horrible situation. We would have expected that someone from management and authority to speak on their behalf, would have shared your hotel insurance information and be able to correct this situation, or at least allow us to submit a claim for all of our property that was destroyed at the fault of your hotel. I feel this flood ruined not just our belongings but our entire stay. We were floored that the front desk staff was not authorized to credit us for our stay, they would not even credit us for the last night and 3 hours of sleep. How you can run a hotel with staff that is unable or unwilling to take accountability and rectify an unplanned disaster that we were the victims of, is just astonishing. Understandably accidents happen, but for us not to have a solution to this matter or manager’s assistance is extremely unprofessional and frankly unbelievable. We have tried to reach the manager by email and by reaching out to the hotel with no success. Wyndham corporate was contacted and said they have even reached out to the hotel franchise and said we should have a resolution within a week. No one has ever reached out or answered us regarding this occurrence. We are left with no choice but to go to small claims court for the damages of my belongings. As of today, the general manager of this hotel John Sharma has not tried to resolve this situation even after a month. Once John Sharma, the general manager, was contacted he continuously stated: " the problem will be resolved just give me a day". The problem has still not been solved after a month or any information that would show that they are taking steps to reimburse me for the hotel stay and my damaged property.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Inspire318342 wrote a review Jul 2022
2 contributions1 helpful vote
The 2 gentlemen at the front the desk and the night time, young lady were extremely nice and accommodating. Thank you to Tofael, Joseph and Rosy! At one point during my stay, I asked for a room change as the folks in the adjoining room were very noisy at night. This request was denied by the front desk person, (she worked there during the day, everyday) She indicated room changes are not allowed. AS a diamond member, I found this to be appalling and poor customer service at the very least. I guess it is false advertising, when aWyndham states room upgrades are available for Diamond members. I wasn’t even asking for an upgrade, just a quieter room! On my last night, Rosy managed to get us another much quieter room. Going forward, my loyalty will be to other hotel brands.
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Review collected in partnership with this hotel
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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dcar325 wrote a review Jul 2022
1 contribution3 helpful votes
Not a great location especially if you have kids. Hotel staff was not helpful. Phones in rooms don’t work. No one to help with a clogged toilet. Gave me a plunger to do my own. Room was at least clean.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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hannahfichandler wrote a review Jul 2022
United States47 contributions13 helpful votes
Room was great—comfortable, clean, quiet. Location was great. Lots of construction on street beware. Staff was meh. Not the happiest or most hospitable. Skip breakfast in the lobby. Understaffed and surly staff. Food mediocre at best and a complete rip off if not included in your stay. Definitely venture out for better food!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$216 - $341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp times square south hotel new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
173
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Frequently Asked Questions about TRYP New York City Times Square South
Which popular attractions are close to TRYP New York City Times Square South?
Nearby attractions include Style Room NYC Shopping Tour Experiences (0.3 miles), Mission Escape Games (0.2 miles), and Exit Escape Room (0.2 miles).
What are some of the property amenities at TRYP New York City Times Square South?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at TRYP New York City Times Square South?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at TRYP New York City Times Square South?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at TRYP New York City Times Square South?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to TRYP New York City Times Square South?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and Il Punto.
Are there opportunities to exercise at TRYP New York City Times Square South?
Yes, guests have access to a fitness center during their stay.
Does TRYP New York City Times Square South have airport transportation?
Yes, TRYP New York City Times Square South offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TRYP New York City Times Square South?
Yes, dry cleaning and laundry service are offered to guests.
Does TRYP New York City Times Square South offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at TRYP New York City Times Square South?
The staff speaks multiple languages, including English and Spanish.