We were excited about visiting New York over Christmas holiday. We booked 2 double queen rooms for my family. We asked for adjoining rooms, we were told they had us down for adjoining rooms. The disorganization began as soon as we arrived. We were put completely across the hotel from each other. We asked for a change and they found us a 1 king room to adjoin our kids double queen room, which was half the size of the other at the same price. Well, after spending $7000.00 for 2 rooms for 6 nights, the hell began. Neither rooms TV didnt work the entire stay. They cleaned the room 1 time the entire stay, we had to call for towels, wrags, to empty trash, more soap.... They said they didnt have enough workers to clean the hotel!!! Then, the King room we stayed in had no heat, air or anything... worst stay ever. We tried to get a manager every day and was told management as well as maintanance would contact us about the air, NOTHING TILL WE CHECKED OUT! Rediculous. Then, when we finally found a manager when we were checking out, he offered us a free breakfast only for 2 of us. What the crap??? There was 5 of us, only 2 got breakfast? I feel we should have at least got our money back for 1 room. Nope. I calld Wyndham and complained and they offered 6000 point on their rewards program. When I looked that up, it wont even pay for 1 night in their cheapest HOTEL. So, Wyndham never even gave us the points. DO NOT STAY HERE! Its nothing like the pictures, worst service ever in a hotel. No one there cared.…
Peeling wallpaper, incomplete paint jobs, no one at front desk, no one monitoring baggage storage, check in took forever, lobby is cluttered and messy. I wouldn't book this place again. Location was good. That's it
I stayed here in November. My stay was great. When I called back to get a receipt today, whomever I talked to at the front desk staff was rude, and they kept trying to talk over me. Need to work on people skills.
I booked 2 nights here for January 4th and January 5th. I had to make a modification and cancel the 5th. I did this more than 24 hours before checkin and was within cancelation policy and should not have been charged for 2nd night. Not only was I charged for both those nights, I had an additional 2 nights worth of charges come out of my account. Tryp has acvised that they don't believe I'm owed a refund. They state no money will be taken until you arrive at the hotel however they charged for 2 nights as soon as I booked and then charged another night when I made the modification. The additional charges were added after I checked and I don't even know what that is for. So for the sake of your sanity and less frustration of trying to get money back, please please don't ever book here…
Having been to NYC on numerous occasion for fun (pre kids) and a lot for work recently knew this wasn’t the best part of town but it worked for what we wanted and was the kids first visit. There is a great dinner round the corner for breakfast, is very close to the garden (we saw a Knick’s game), the subway at the end of the street for downtown and being between 8th and 9th you’re a little bit away from the crowds which was quite useful especially on NYE. Check in was straight forward, albeit a little chaotic as lots of people appeared to arrive at the same time, we arrived at 5.30pm so the room was ready but our friends who arrived at 3pm had to wait a couple of hours. The reception area doesn’t work very well and isn’t that welcoming. It’s cramped and the table and plastic screens don’t help. I get they are there for Covid but it makes communication difficult and with a tiny hole to hand the card machine, passports etc back and forth this needs improving. There should be more than one person checking on the front to speed things up as the actual floor space is small and gets crowded quickly when people arrive/leave or are just back and forth. As we were a family of 4 the room option was reasonably priced, spacious and suitable for teenagers needing separate beds. The family room offered 2 queen beds, bunk beds and I think a sleeper sofa (we didn’t use). A lot of space with a high bar and stools, plenty of draw space. Room was clean and well ventilated. We asked for a late check out at 4pm which really helped as we were not flying back until 9pm. $14 an hour but worth it for the convenience. There was a fridge placed on the floor that we used for waters but weirdly there was a gap in the unit where I would have thought this could have gone instead of the room floor giving that little bit more floor space. Whilst the rooms were cleaned daily we were never replenished cups and had to ask reception for toilet paper, small inconveniences but little things that shouldn’t happen. Cleanliness around the hotel could be improved, it took 3 days to clean a spilt cheese pasta salad from one of the lift floors! Carpets are well worn on the floors we visited. The building works next door and down the street, whilst I completely get is outside of the hotels control makes the facade and appearance a little unwelcoming. The biggest drawback however is the bathroom. Ours needed a refurb, the ceiling was flaking and again didn’t look great but it’s the hot water that was the issue. What a total pain. You shouldn’t have to wait up to 20 mins for hot water to come through. I did ask at the front desk on the first morning at 7am and got a half baked response from the nigh guy of ‘leave it running, I’ll get engineering to take a look when they get in after 10’!! After 3 days we got into a routine of turning on the shower and then going back to bed! It was the same in the evening as well. Our friends in another family room had the same issue so it wasn’t an isolated occurrence. All in all it was ok. It needs some money spent on a refurb and some attention to detail. I’ve stayed in a lot worse but also a lot better.…
We booked this hotel due to the distance to Madison Square Garden, along with its affordable cost. The pros: the distance to MSG was great, walkable and close! That was the biggest perk, the hotel was also affordable compared to those around MSG. The cons: Though affordable and close to MSG, this hotel is NOT a 4 star hotel. We came early and they allowed us to put our luggage in an open storage room. Then when we checked in, without telling you - i just happened to see, they made a copy of my drivers license, along with my credit card! When i asked why, she said it i was in case they have to later charge the "resort" fee if it doesn't go through. Not comfortable with that explanation, i asked it be destroyed in front of me, the woman at the desk said I could take my copy with me the next day. Fine. Get up to the room, mediocre, not the cleanest, and very clearly cheaply put together. But hey, we had seen worse. The next day we go to check out and a different person is at the desk, I request my copy of my CC and DL like I was told, and she said that they keep those for their records. I explained what the previous woman had told me and that there was no way I was leaving that information, especially when I had already pre-paid online. She then goes into an UNLOCKED drawer behind her, rummages through and hands me my copy reluctantly. Needless to say, I would not stay here again just due to the lack of safeguarding information.…
I stayed there one night to just check out the Tree and go to Bryant park... check in was horrible as only 1 person working the desk and at 3p the line just kept growing and growing. The gentleman was very pleasant when I finally had my turn. Requested late check out and that was granted without a call the next morning ( 17.00 an hour ). The luggage room to hold your bags is a nightmare and no one watching it or giving you a tag. People were going in /out freely grabbing bags. room didnt have a tv remote, called down 4 times and twice had someone answer , but still no one brought us a remote. Side note is it is not that close to Times Square, its a bit of a walk ...in case you have limitations Those were the down sides , upsides were the room was very clean and quiet. The bar area was nice and the bartender was great ( dont recall his name )..helped me with directions and what was in area. Only complaint is that they need more staff. …
Great location, friendly staff. Rooms were clean and spacious. They assisted in getting taxis and gave information concerning subways. There is a Starbucks in the lounge. We got a good deal and will consider returning next time in Big Apple.
Staff was amazing and very accommodating. The family rooms are perfect for a family especially for a room in New York. I have no complaints our stay was very pleasant especially considering we had to stay an unexpected two nights.
The location of the TRYP was the main reason we chose the property. It's an easy walk from there to Times Square and several other places on our itinerary. The hotel is literally next door to a police precinct office, so we felt safe there. The beds were comfortable and everything was clean.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing