Don’t expend your time or your money in this hotel, the area is not nice, the service is terrible, no housekeeping AL ALL, although they said they would do it every third day, no change of towels or basket cleaning. For five days I went to the front desk because the phone didn’t work of course, and they would take note, saying they would fix it that day, but during the evening when we arrived, sourprise…….no service AT ALL….
Blood stained sheets & blankets! Had to strip & make our beds after asking 4 times. I had to get the stuff myself. Smelly room from left food. Not our food by the way! After 3 days of not having our room serviced I had to go get everything we needed.
My family travelled in NYC last week and stayed in a few hotels. This the only hotel that charge for a fee for leaving luggages there for some hours after checking out. I tried to explain how the other hotels offer the courtesy of keeping the luggages for free. As an example, Cabria hotel even went the last mile to keep our cherry in Fridge for the rest of the same day after we check out. The experience is day and night difference.
I booked a stay and the confirmation email read “cancellation policy: cancel 24 hours prior to 3pm day of arrival to avoid 1 night charge plus applicable tax.” I requested a cancellation 4 months before the stay via email, and instead of responding the hotel charged my credit card the full amount of the stay. They are refusing to credit the charge now claiming the stay was required to be fully paid at the time of booking (which was 3 months ago). I rarely write negative reviews, but this is terrible customer service.
Have no idea how this hotel got 4 stars Pro's-Location Cons-Horrible Customer Service: When we got there (5 of us) the room was clean but no toilet paper. Figured it was just a mistake so went to the front desk to get some. They gave us one roll and a box of tissues. Not much for 5 people. And it's the super cheap stuff. You know the kind you had to buy because it was the only thing left during the pandemic. As the trip went on we noticed more and more problems. There was no sheet on one of the beds and beds consisted of a comforter that was too small (didn't even hang over the sides). After going out site seeing the next day, we returned to find no one had been in to clean the room, remove the trash, give fresh towels, replace the coffee, etc. My husband went to the front desk to ask about the cleaning services and she said nothing but pointed to a sign that said they are a "green hotel" and only change linens and give fresh towels every other day. When he asked if someone should have come to take out the trash she muttered yes and would send someone. She then gave my husband a trash bag to hold us over. Needless to say no one came to get the trash. We figured, ok someone will come tomorrow. Nope, wrong again. We got back from site seeing the following day and still no one had been to our room. My husband AGAIN went downstairs to the desk to ask about this. She seemed annoyed, gave him fresh towels and more trash bags and toilet paper and said someone would be up to get the trash but no one came. The lady at the front desk was unapologetic and rude. Every time my husband went to the front desk with a problem there was someone down there making a similar complaint. One family who had been there 5 days only got their room cleaned once and the hotel also charged this poor family money to hold their bags for 2 hours while they ran a couple errands before their flight. No courtesy hold for spending over $1,000 for their hotel stay. Also, I used my AAA card to get a discount and it was supposed to come with 2 complimentary breakfast WRONG AGAIN! When I asked the lady about the complimentary breakfast for 2 that came with our package she said "yea, we don't do that" so don't expect to get it. They have no breakfast at all unless you want to order expensive room service. Oh and be careful of the shower. The hot water sneaks up on you and practically burns you so you'll have to play around with the temperatures a bit. I've come to realize that this hotel is "green" because they are lazy and don't want to clean everyday, or 2, or 3, or 4... NOT because they care about the environment. There are a ton of other hotels around that are probably better so unless you want to do your own housekeeping I would go somewhere else.…