I Loved EVERY time i have booked a stay here at this hotel , i have gotten the most upmost care & greattttt customer service . Shawn which is the front desk manager is AWESOME & every other employee here in this facility. The bell man darnell and the other bell man abdellah are awesome as well , overall i can say it is worth the visit here ❤️
This hotel needs to update their website to reflect all they do not offer anymore. There is no parking service, no on-site food/restaurant, of course this is due to Covid. Not their fault but should be noted. The front desk had masks down below their nose and mouth. It was very unsettling. The hotel is dark, brown, and dingy. The location is great since you’re right in the middle of the city but I would not recommend if you like nice hotels. This is solely a place to crash not enjoy.
I enjoyed City Club. From the correspondence early on to make sure the accommodations I wanted matched up, to friendly front desk & early check in when I showed up - it was great. The location is perfect and an easy walk almost anywhere in the heart of the city. Bed was comfortable. Shower in the room was amazing. And for those who complain in other reviews about "out dated furniture"- Youre spending too much time in the room!! And noise- Its hotel. Its NYC.
Room/bed was small but the location completely made up for it! Walking distance to everything you could want to experience NYC. Special shout out to Alisha at the front desk~went above and beyond to make things perfect. I’d definitely recommend for a trendy, affordable spot in a great location with wonderful staff!
I did not enjoy my stay at this location. From the decor to the staff, everything was outdated. The king size bed was on the floor and had no blankets on them. We booked a King Luxe room and it was not what we expected
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