Boldly transformed and redesigned, The Ritz-Carlton New York, Central Park reimagines luxury in Midtown Manhattan, drawing inspiration from the sights, sounds, and colors of Central Park and the chic residential style of a city penthouse. Steps from the city's renowned cultural attractions, the 253-room New York City hotel is an iconic, award-winning hotel. Featuring the all-day gastro lounge Contour, The Ritz-Carlton Club® Lounge, and a collection of wellness experiences including the first stateside La Prairie Spa and innovative Movement Studio, the iconic hotel creates inspiring guest memories with its legendary Ritz-Carlton service.
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Nestled near Central Park, The Ritz-Carlton New York is celebrated for its sophisticated atmosphere and stylish decor that complement its prime location with breathtaking views. Guests consistently laud the cleanliness of the rooms and the meticulous housekeeping. The hotel's service generally receives high marks for warmth and attentiveness, although some guests have encountered inconsistencies.
While the amenities are deemed luxurious by many, opinions on their exceptionality vary. Room comfort and sophistication are frequently praised, but some guests note the rooms can feel dated or cramped. Despite the hotel's many positives, a number of guests feel the cost outweighs the value provided.
Location
Central
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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We decided to spend a weekend in New York to celebrate a birthday and I was looking to get a hotel with great views.
We have stayed several times at the Mandarin Oriental in Central Park that we love, but decided to give the Ritz Carlton a chance.
If it was not for the views from the room, I would give it a 3 star rating.
First of all the hotel it is extremely overpriced. We travel to the best hotels in the world and we know what expensive hotels are, but once thing is being expensive and worth it and other is being expensive and not worth it.
All the rooms are outrageously expensive for the hotel, room quality and amenities. The hotel doesn't have any amenities besides a small gym and a "spa", but the spa is for treatment rooms, there is no sauna, jacuzzi or other facilities and there is no pool. Not sure how it can get a 5 star rating.
The only saving grace was the room that was facing Central Park and it was in a higher floor, but if you get a lower floor facing Central Park or one of the lateral rooms, you will have no views.
There is a tiny lobby, nothing majestic and lounge and restaurant.
We usually get upgraded with Fine Hotels and Resorts, we didn't get upgraded most likely because the only room that was better with a suite a few categories higher, which would have been a nice gesture to get.
We had breakfast and again the prices outrageous, we don't mind spending that money if the quality is there, the restaurant has views, it is something special, but we had an avocado toast, bagel with salmon, a couple coffees and a couple juices and the bill was $175. We had credit, so we didn't have to pay anything, but it was just outrageous. The food was nothing special and the options standard.
We were extremely disappointed with our stay. If you don't mind extremely overpaying for a hotel, you are looking for a nice view of Central Park and you are not looking for anything to do in hotel besides sleeping, it might be a good option. It is not a hotel to spend a couple days relaxing and enjoying the amenities.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great stay on Central Park. Terrific service with early check and the rooms and bathrooms are really head and shoulders above so many places in the area. They are doing some exterior work and there is scaffolding but the front desk made an effort to be sure we had a Central Park view from one window at least. The bar/lounge and open space is subtle and not huge but great. The club lounge was not open at the time of our stay. Our bedroom faced an interior courtyard but there were darkening shades and no discernible noise. Will definitely stay again.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
This Ritz Carlton lives up to expectations. Ther service is superb, everyone from doorman, reception, restaurant, room service, housekeeping and concierge do an excellent job and they take pride in their top-notch customer service. Truly a luxury experience. Daniel Perez the concierge was super helpful in making dinner reservations at nice restaurants in a pinch when other plans fell through. Room service food was good and delivered promptly by attentive staff. My favorite- the hotel is pet friendly. I traveled with my two dogs and they were pampered with dog beds, bowls, and made me feel like they were truly welcome. The hotel is directly in front of Central Park so going for walks with the pups was beyond convenient. All in all a great experience. If I could find one thing to complain about it would be that the room was extremely hot at night and I could not regulate the temperature as there was no thermostat (this is an older building). I was able to crack the window open slightly and that helped. I've stayed at many Ritz Carltons, some of which were not great. However the Central Park location is amazing and I would happily return next time I'm in town. Also, the location can't be better, it's walking distance to so many things (Rockefeller Center, Radio City Music Hall, shops on Madison, Central Park, St. Patrick's cathedral, etc. Highly recommend!
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Like a lot of luxury hotels, I'm afraid the Ritz Carlton, Central Park in New York, is suffering from staffing issues or budget issues, or both. While the room was nice and staff mostly attentive, there were certain shortcomings that you don't expect from a hotel that charges over $1,000 per night and up. To start with, several times as we arrived or departed, the doormen seemed inattentive or non-existent. Inside the room, the light bulbs had been replaced over the bathroom vanity, but were different colors, one showing a warm light, the other colder. A small issue, yes, but again, you expect the lights to match at a place like the St. Regis. And, still in the bathroom, the glass holder for Q-tips was broken, creating a dangerous potential should the broken piece fallen out. (See photo). And cheap toilet paper and non-soft-close toilet seats. They've also installed Lutron remote switches on their lamps, which are wireless. Consequently, one of the lamps kept coming on by itself the in the middle of the night, then shutting itself off. Kind of made me think the place was haunted! On a positive note, the bed sheets were great and the bed made for restful sleeping despite the lamp coming on by itself.
We've stayed here numerous times in the past. Seems they've lost some of their luster...
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Tza, Other at The Ritz-Carlton New York, Central Park
Responded Dec 23, 2024
Dear Valued Guest, I hope you and your family are well. Thank you for your recent return visit to The Ritz Carlton New York, Central Park. Please accept my sincere apologies that your accommodations were not up to par. I appreciate the details that you mentioned, as your feedback will be used to help us review and redo the areas that need to be corrected. All of the lighting should absolutely be the same, as a soft tone bulb and a bright tone bulb are considerably different. On another note, thank you for your sincere compliments on our overall service and our mattress. I was happy to have read that you enjoyed our soft sheets and that you had a restful evening, despite the challenges with the lamp. Thank you for your loyalty, and we look forward to your next stay at The Ritz-Carlton New York, Central Park Happy Holidays to you and your family. Please do not hesitate to reach out if I can be of any further assistance. Warm Regards, Andrew Rogers General Manager The Ritz-Carlton New York, Central Park
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My reviews consist of just the hotel fitness centers, as I am a fitness professional and tend to pick my hotels by the quality of their gyms.
The Fitness Center and Movement Studio of the Ritz-Carlton NYC Central Park are located in the lower level of the hotel, accessible by elevator. They are both clean, well lit and comfortable in air temperature, with access only by room key card (and currently only available to fully vaccinated guests, November 2021).
The fitness center is roomy with cardio equipment on one end and strength machines on the other. Between the areas is a “kitchen” type area with complimentary chilled bottles of water and Gatorade, towels, and headphones. Adjacent to this area are free weights, barbells, physioballs, kettlebells, medicine balls, foam rollers and fitness mats.
The cardio area contains 4 Technogym treadmills 2 Technogym ellipticals 2 Technogym cross trainers 1 Technogym escalator style stair stepper 1 Technogym upright bike 1 Technogym recumbent bike All equipment seems newer, in good working order and include screens with working TV access. There are no internal or external fans on these machines or in the room in general.
The strength machines are all Technogym and include Leg press Chest press Multipower barbell Dual adjustable pulley upper & lower body machine Chin up/dip/leg raise Lat pull Once again all are well maintained and very clean.
The room has plenty of mirrors, so it appears light and bright, despite the lack of natural light on this below grade level of the hotel.
The Movement Studio is an entirely separate room from the Fitness Center. Located around the corner, once again only accessible to guests with room key card. This room has 2 Peloton bikes (note: pay attention to the login information on the stickers at the bottom of the screen if you do not have a Peloton account so that you do not need to create one). Nearby is a Concept 2 rower. Also In this room is a Fitness On Demand system with a huge TV monitor to take virtual fitness classes. One problem: the access screen to select the class is outside the entrance door, so you will need to keep running out (bring your key card to avoid getting locked out) and back in if you choose the 2 minute HIIT classes. This screen should have been placed inside the studio, next to the TV monitor where the class is actually projected. Also in this studio are sets of hand weights, kettlebells, medicine balls, physio balls, yoga mats and yoga blocks as well as chilled bottled water, towels and headphones.
Both studios have gym wipes and hand sanitizer available.
Overall, this is a well stocked and maintained fitness center with nearly anything one could hope to utilize while away from home.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If I could give this hotel six starOFFICIAs, I would! The attention to detail was mind-blowing - from the perfectly pressed linens to the meticulously curated local art adorning the walls. The concierge was a fountain of knowledge, guiding us to hidden gems we would have never discovered on our own. The rooftop bar offered craft cocktails that were works of art in themselve
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When I saw the web page pictures I was in love, this is the place to be I said to myself and booked. What did I expect after the amazing pictures? The view!!! But if you did not book a room with Central park view, 99.99% you will not have any view at all!! CERO NOPES NOTHING! Well I thought that being a high flyer Bonvoy member will give me the access to the Lounge and I'm fine, NO Bonvoy members are not welcome at the Lounge, even Ambassador level!! So maybe at the breakfast I would have a view at least?! NO. Breakfast is served at ground level and you will have no view of central park and all is served in a dark room so you keep dreaming....If you ask me, the location is great. The view I don't now, never saw after 3 days from any place from the hotel. I begged to have access for 5 minutes to the lounge, Abraham (well trained employee), asked him to just give me one picture, but it was clear, service is not a verb at the Ritz Carton. Staff at reception are well trained its all about money you need to pay for the view...my conclusion, if you want a view of Central Park, stay at the Marriot next block or any other hotel around central Park. for less money and your will have the best view I never had at the Ritz Carlton Central Park New York
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:If you did not book a room with Central park view, you will just waste your money, because you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina Tza, Other at The Ritz-Carlton New York, Central Park
Responded Oct 9, 2023
Dear Valued Guest, I hope everything is well thus far. Thank you for your recent visit to The Ritz-Carlton New York, Central Park. Please accept my sincere apologies that your expectations were not met upon arrival. From your notes, I assume the room category that you reserved was an interior courtyard view, which falls into our Superior and Deluxe categories. I would like to let you know that we do offer rooms overlooking Sixth Avenue as well as Central Park. If you would like more information on other room categories, I could have the Reservations Team send you the links with images of our other room categories. Our website is actually supported with as such, with notes and details on the views, even on the Superior and Deluxe categories. While I understand that some non-Ritz-Carlton properties offer their Club Lounge as a complimentary outlet, I apologize that our property as well as other Ritz-Carlton hotels do not participate in this benefit. I apologize that Club Lounge at our hotel involves an additional fee. Regarding Abraham, he recently joined the hotel. As much as we want to allow all of our guests to spend 5 minutes in the Club, it would be detrimental to the exclusive service that we uphold at the Club. Thank you for your continuous loyalty as a Bonvoy member and we look forward to your next visit to The Ritz-Carlton New York, Central Park. Please do not hesitate to reach out if I can be of any further assistance. Sincerely, Hans Schaepman General Manager The Ritz-Carlton New York, Central Park hans.schaepman@ritzcarlton.com
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During our recent sojourn at the Ritz-Carlton New York, Central Park,I immersed myself in an unparalleled blend of luxury, opulence, and refined elegance. From the moment of my arrival, the hotel's service and meticulous attention to detail surpassed all expectations. The prime location offering captivating views of Central Park, left me in awe. The scenes from our room were nothing short of spectacular, leaving me captivated by the natural beauty of the park every morning and evening. The room itself was a sanctuary of comfort and sophistication, adorned with plush furnishing and top notch amenities. The meticulous decor and the indulgent bedding contributed to a truly restful and rejuvenating stay.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Ritz Central Park is an iconic hotel not only in NY but in the world. My wife and I stayed here for a 3 night weekend. We booked a grand park view room which was well appointed and had a great view. Everything was perfect until my wife wanted to take a bath before our dinner. I started to fill up the tub when I noticed something floating and sticking to the bottom of the tub. I brought my wife to confirm. IT WAS SEMEN. I immediately contacted the front desk. They sent up a maid to clean the tub. I talked to the manager who said it is probably just conditioner. It was not conditioner, and even if it was, they are a health certified 5 star hotel and this showed that our room was not cleaned before we checked in. We opted to move to a different room since we concluded that our room was disgusting. The only room available was a partial park view. What management offered me for these troubles was $200, $100 a night for the remainder of the stay. The bare minimum they could have offered. I have stayed in Ritz carltons many times before and the only issue I had was at the tahoe location where we had two queens when we had booked a king. When we notified them of this they set us up in a luxurious residence in the hotel and ended up comping our entire stay.
While the hotel is nice, the cleanliness of the room, especially in times like now is paramount. When paying $1,200 a night for a room you expect the cleanliness and service to be perfect. I will not be staying here again.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip:Make sure to inspect the room carefully if you stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Housley, General Manager at The Ritz-Carlton New York, Central Park
Responded Aug 25, 2021
Dear Chriscorbin12, Thank you for choosing to stay at The Ritz-Carlton New York, Central Park and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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We were in NY for a long weekend to celebrate a friend’s birthday and stayed at the Ritz. The location on the Park is nice for morning strolls. We had a park view on the sixth floor which was adequate. There was one sink but very nice counter space and storage in the bathroom. The room was pleasant but the bed was soft for someone with back issues. However, we were disappointed with the overall experience considering the price point, especially as compared to other 5 star hotels in NYC.
First, the great: Housekeeping was responsive and flexible with our schedules. One day we had full service after 8 pm. The doormen, especially Felix, were friendly and helpful. In-room dining for breakfast was very fast and was willing to do special orders for items not on the menu. Second, the adequate: The front desk was civil but seemed indifferent overall. We booked through AmEx and did not receive an upgrade, but I did not downgrade the rating for this; I note the fact merely for information. Third, the worst: a friend and I were first to arrive in the bar for pre-dinner drinks and the waiter was slow to approach although we were the only people in the bar. A male guest arrived shortly after us and received a much more attentive level of service. I explained that others were joining us and we had a dinner reservation; however, this fact did not expedite or change his level of service.
We also stayed at the Ritz in Atlanta in the past few years and noted a decrease in the level of service. It feels like the Ritz has lost a couple of steps. We can only hope the Hotel is having temporary post-Covid adjustment pains and will again measure up to its original branding of “ladies and gentlemen serving ladies and gentlemen.”
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Douglas Housley, General Manager at The Ritz-Carlton New York, Central Park
Responded Nov 4, 2022
Dear Ms. Vanessa, I hope you and your family are well. Thank you for your recent stay with us and submitting a review. While I was happy to have read that you had a positive experience with Felix, Housekeeping and In Room Dining, I sincerely apologize for the slow delivery in service at Contour Bar. Engaging with the guest is part of the Ritz Carlton culture and the second staff member who assisted you should have provided additional service once you informed him that you had dinner reservations. I retrieved your reservation and saw that your room was indeed one of our Park View Rooms. While I understand that Reception was not able to honor an upgrade, I hope that the view of Central Park was on a complimenting level. If available, the next upgrade would have been a Grand Park View (levels 10-22), which unfortunately, is very limited at our hotel. Due to our location, Central Park views are often very high in demand, even during the slower months. I apologize that the hotel could not accommodate you on the higher floors. My Leaders at Reception and Contour Bar are aware of your recent experience. Your feedback is invaluable as it allows us to review our daily operations and that our Ladies and Gentlemen be retrained if needed. Please accept my most sincere apologies that we failed to provide the genuine care and comfort that we are known for. Please do not hesitate in contacting Executive Assistant, Tina Tza at tina.tza@ritzcarlton.com should you have any concerns or questions. We hope to have an opportunity in welcoming you once again in the near future. Warm Regards, Douglas Housley General Manager, The Ritz-Carlton New York, Central Park
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Agreed. However i have been to this property recently and the service was better that the first time, which says a lot. You almost wont feel a need for the butler service.
I think there is a daily service fee but I don’t recall how much it is. The amount is probably posted on their website. The hotel would be able to tell you how much the required deposit is at checkin if you contact them.
There are more places to choose from in the New York City area.
PRICE RANGE
$979 - $1,462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz carlton new york city, ritz new york city, new york city ritz carlton, ritz carlton central park, ritz carlton manhattan
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
253
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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