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Hotel Chandler

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Hotel Chandler
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2,796 Reviews from our TripAdvisor Community

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Showing 2,467: English reviews
Puerto Rico, Caribbean
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Is just one block of Empire State Building and near almost everything. Metro stations were two blocks away and there's plenty of places to eat nearby by. Hotel is a little old look but rooms are comfortable although there were small (NYC small).

Review collected in partnership with this hotel

Helpful?
Thank fransirdaliz
Wiesbaden, Germany
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff was very friendly during our 1 week stay in the Chandler. However arriving as a couple it is impossible to open the suitcases in the room and leave them opened, as the room is rather small. It is however nicely furnished and clean. The airconditioning can be a bit loud, but even with a room on the streetside,... More 

Review collected in partnership with this hotel

Helpful?
Thank eisenreich
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear eisenreich, First and foremost I would like to thank you for your comments. I am glad you found our rooms "nicely furnished and clean". For future reference please keep in mind that we do offer larger rooms that also face the street side of the hotel. Looking forward to your next stay. Thank you so much for your feedback.... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We visited New York and stayed at Hotel Chandler. On arrival the staff took the cases from the taxi and took them in for us, the reception staff were polite and friendly and our stay at the hotel was lovely. The only grumble is that the air con unit in the room tripped out a few times but other than... More 

Helpful?
Thank Therisa1980
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Therisa1980, Thank you so much for your review. I am glad you had a "lovely experience and found our staff polite and friendly." Your opinion means a lot to us. I will certainly address the issue you experienced with the AC unit in your room with our Engineering department. It is only by listening to our guests that we... More 

Havertown
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel was an oasis in Manhattan. Very conveniently located, small-scale hotel with very personal atmosphere and most professional and friendly staff. Very comfortable area to relax, have coffee or drink and relax with paper or conversation with friends and family. Very attentive to details. Would highly recommend and we'll definitely return. Thank you for a wonderful stay.

Review collected in partnership with this hotel

Helpful?
Thank Gabriele B
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Gabriele B, Thank you so much for your great review. I appreciate you taking the time to share your recent experience in the hotel. You are the reason we work very hard at the Chandler. I will definitely share your amazing comments with the staff. We look forward to welcoming you back soon. Yours sincerely, Gilles Rebmann General Manager More 

Lima
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Excellent in every way. Great location, very friendly and helpful staff. I was greeted in a very amicable way from the everyone at the front desk, concierge, bellboys, etc. Rooms and amenities cozy and nice. The Chandler is great boutique hotel and highly recommended.

Review collected in partnership with this hotel

Helpful?
Thank manuelgF5072EZ
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear manuelgF5072EZ, Thank you for the fantastic review! We genuinely appreciate our guests and it makes us very happy to see that we were able to make such an impact on your time here in New York! We certainly hope to see you again in the future! Until then, safe travels! Sincerely, Gilles Rebmann, General Manager More 

Nederland, Texas
Level Contributor
112 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here 1 week and would DEFINITELY say here again!! They went above and beyond during our stay!!! The hotel was very close to most of the attractions and it was also a pleasant walk! Anything we wanted in our room it was there immediately!

Review collected in partnership with this hotel

Helpful?
1 Thank JamPack1965
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear JamPack1965, Thank you so much for your amazing review! I am delighted to hear that you enjoyed your stay, our staff and our convenient location. We hope we have an opportunity to welcome you back, Yours sincerely, Gilles Rebmann General Manager More 

New York City, New York
1 review
3 of 5 stars Reviewed 2 days ago NEW

I thought this place kinda sucked. People at the front desk were rude. Took forever to get my rooms/cleaning services knocked on my door at 7:30 am and woke us up. The air conditioner in the room didn't work. We called about it and they said they will send someone up but they didn't.

Review collected in partnership with this hotel

Helpful?
Thank D2831TZsarahh
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear D2831TZsarahh, Thank you for your comments. I have discussed your review with our team and we are addressing the issues you experienced. We pride ourselves on our excellent customer service and cleanliness of the hotel, therefore it disheartens me to hear that you did not have a positive experience with us. We appreciate your feedback as it is only... More 

Saint-Remi, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

For a romantic weekend in New York, go to Chandler Hotel. Everything is done for you to be comfortable. The setting is peaceful and the staff is very professional. It is an experience that we will renew as soon as possible.

Review collected in partnership with this hotel

Helpful?
Thank Pomier
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Pomier, Thank you so much for your great review of Hotel Chandler. We sincerely hope to have the opportunity to have you visit us again. See you soon. Gilles Rebmann General Manager More 

Islip, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Clean, nice decor, beautiful building, comfortable room. Bathroom very small - even by NY standards. Gym also a bit disappointing. Staff friendly. Bar looked nice but didn't try it. Have to request ice.

Review collected in partnership with this hotel

Helpful?
Thank JoyG8266
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear JoyG8266, We always appreciate constructive feedback form our guests as it makes us a stronger better property. We have taken note on all of your concerns and they will be addressed accordingly. I am happy to see though that for them most part you enjoyed your time here with us and we certainly hope to see you again in... More 

Rhyl, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel Chandler is one of the best hotels I have encountered, through service, cleanliness and location. The majority of the staff we came across over our six night stay in NY were very helpful and delightful. The bellmen Richard and Fabio were a big help during our stay. I only had minimal problems during our stay, these were that the... More 

Helpful?
Thank rhys200
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear rhys200, Thank you for taking the time out of your schedule to give such a positive review of your stay here with us at Hotel Chandler. We definitely appreciate the constructive feed back on our property and I can assure you that we have taken note and addressed these issues accordingly. As for the staff, it makes me very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $194 - $533 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#100 Luxury Hotel in New York City
#103 Family Hotel in New York City
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