Had a memorable experience at The Wagner Hotel for a weekend getaway with my wife. Kevin provided outstanding service! He and other staff anticipated our needs and also arranged for us to get to ride bicycles through Tribeca and Lower Manhattan. Our room had an amazing view and included a telescope on a tripod to view the Stature of Liberty. Great location.
Do Not Stay here or book with the Wagner – we were supposed to have our wedding here in April 2020 and they are continuing to refuse to give us back tens of thousands of dollars owed in wedding deposits! The company has been impossible to work with and even went so far as to sign a settlement agreement with us knowing that they would default on payments. I would never recommend staying here or working with the Wagner in any capacity! They have ruined our wedding experience!
When searching for hotels in Downton NYC I stumbled upon the Wagner Hotel. The pictures gave me a good virtual impression and I decided to give this place a shot during my vacation in Manhattan. The rooms were spacious and comfortable. I appreciated the gesture of putting cupcakes in my room and s'mores. The view from my particular room was absolutely stunning and showed the beauty of this busy and hardworking city, the American dream visualized. Most rooms have a view of the World Trade Center which looks gorgeous and magnificent at night. We were lucky to have free breakfast included in our package during our 2 week stay at the hotel. The food was a great and served fresh. I recommend taking the American Breakfast. Staff was eager to help refill our coffee mugs and serve us in the best way possible. However, the breakfast is pricy if you don't have it included in a package when you book the hotel. Be prepared to wait an hour or so when you check in as that seems to take longer than usual in this hotel. Your in a world of trouble if you don't pay by card as you cannot pay the deposit with cash. Even though it was long to check in and check-out, the staff were accommodating and polite and they even brought a Russian-speaking receptionist to help us finish the process. In conclusion, the hotel experience was amazing to say the least, I have travelled a lot throughout the world and this is definitely one of the best experiences I had. The only drawback is the check-in and check-out process that take a little bit long but aside from that everything is great. The location is superb as well.…
100% Incredible, I’m not one for writing reviews but this hotel deserves it! They couldn’t do enough for me and my girlfriend! It was her first time in New York and every staff member went above and beyond to make it extra special! The Rooms are incredibly spacious with great views onto the Statue of Liberty and lots of brilliant facilities If you wanted to stay out of the constant hustle and bustle but still be close enough to the amenities this is the hotel for you! Really reasonable price too! PS. The Hotels Lobby smells sensational and we’d look forward to going out or coming back after a long day just for that scent..... if anyone has any suggestions what it could be please let me know!
This may be the most underrated hotel in downtown Manhattan and it is not because of the hotel, it is because of the staff. I’ve been staying here for over ten years, since it was a Ritz-Carlton and the hotel has changed quite a few times, but the service has always been on point. The rooms are large (recommend getting one with a view of the water, it’s sweeping and the best view to wake up to.) Now that it’s The Wagner, you can experience the same at a better value. If you need concierge tips, ask the bellmen/doormen, they will set you up. (Too many to name but all good people.) At reception, ask for Salvador. I would hire him if my business was in NYC.