Ringed by the essential: shopping, music, and art; W New York - Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has New York City at its fingertips. If work or social events bring you to NYC, our hotel's bright function space will infuse your gathering with the city's vitality.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The staff were phenomenal and very helpful from the bellmen to the reception the service was excellent. During check in, we were proactively offered late checkout with our Marriott status. The kind receptionist stepped out from behind the desk to hand us our key and the bellmen led us up to our room and gave us a small tour, this is truly five star and service you do not always see, even some more expensive properties. Additionally, throughout the stay any time we requested something it arrived promptly (frette slippers, toiletries etc…)
The design throughout the hotel was absolutely stunning. Marriott has obviously invested a lot of money into this property and it is evident. Beautiful modern spaces throughout that feel natural and charming in this classic building. They have definitely mastered the fine line between the building’s classic characteristics and a fresh and clean modern design. This shines through especially in the in the new living room space on the second floor. Despite not being open yet, we caught a peek and the space is absolutely stunning with the classic ultra high ceiling set above the stunning modern chandelier and bar space. Our room was brand new, again the design was beautiful throughout. I specifically liked how they actually went through with a complete renovation in the bathrooms, removing all the old fixtures. The shower was one of the best in the city and the beds were very comfortable. Nesperesso machines and real glassware throughout the room were a nice touch. The basement gym has also been completely renovated with world class equipment, divided into many spaces it felt intimate and luxurious, a peloton studio and a massage wellness space.
This is one of the best W hotels in the US its defiantly in the same tier as the Aspen and Miami Beach properties. The service and design are excellent and we cannot wait to come back once the main public spaces, restaurants and rooftop open. Currently with no on property dining options or main lobby space (living room) I think around 300-400 is a good deal and a fair price for this property, once all their services open up 400-550 would seem fair per night.
Read more
Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just returned from our stay at the W in Union Square. We unfortunately visited during a brutally cold week so our hotel stay was more important than usual because ordinarily we would be out and about. The staff is amazing, from the friendly doorman right through the housekeeping staff (one person ran after me at the elevator to thank me for our gratuity! A first for me). Because of ongoing construction, there is no lobby or restaurant, and I reiterate, you didn't want to be outside. They did however, provide coffee, tea, hot chocolate, and a daily offering of pastries from Bread Bakery (fabulous). My negative review is minimal. The room temp when we arrived was 63. We were shivering under the blanket midday until Engineering arrived. There is a large new television in the recently remodeled immaculate room, which clearly states NETFLIX and other streaming channels. Two engineers PLUS their manager came up to address the issue telling me they'd be in touch in 10 minutes, including several calls down to the office. It might even have been housekeeping that told me it just wasn't set up yet. Again, it was too cold to walk about so we sorely missed watching. AirPlay didn't work either. The only other negative to an otherwise great stay is how dark the room is. Nearly no natural light in 901 and I would guess the entire stack.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Avoid '01 stack of rooms. No natural light.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I used to avoid staying here, but post-renovation the W Union Square is back on my list and will be my go-to hotel when I come to the city for business. Rooms are now very sleek and stylish and finally befitting of NYC, and they are also relatively spacious for NYC. Excellent water pressure in the shower. The housekeeping staff especially Joanne (Joanna?) was terrific. And, I was really happy to see they've added mini fridges and Nespresso coffee machines to the rooms.
The gym was one of the best hotel gyms I've been to with lots of weights and also feels new and sleek.
Only minor hiccup was a clogged shower drain in my room, but I sent a quick chat via the app to the front desk and they promptly sent engineering to fix it.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel, as of April 2023 and through at least August of 2023, is under renovation. I am told it will be going on for at least another year, probably more. The photos of the interior spaces of the hotel are beautiful, but they were taken before the renovation began. They do not portray the reality at all. There is no functioning kitchen or restaurant, no dining room, no lounge or sitting area of any kind, and obviously no room service. There are the rooms, and the front desk. That is all. In the morning, they set up a cart with Croissants and a couple of coffee pots. You are permitted one croissant per person in your room. They count them. If you need to wait in the lobby for any reason, the only place to sit is on a bench along the wall. The room we stayed in smelled like mildew, the mattresses seemed to be very, very old and worn out, and the bathroom smelled like a litter box. It had a moldy, plastic shower curtain. The front desk lost two of our jackets, and it took almost 6 months to get them to pay for them. When they did pay, they…”Adjusted for depreciation.” Location is of course great, as is the park view, but I cannot shake the feeling that they are desperate at the W to keep it occupied and are being dishonest keeping the beautiful photos live (above) Noe of it exists at all. Arriving late at night with my young kids and there not being a morsel of food to feed them was a BAD feeling. That neighborhood is uncharacteristically closed down at night. The staff was friendly, but unable to provide any of the servces one would expect from a good - or even lousy - hotel.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I understand the “restricted services due to covid” — Heard it about 30 times in the 5 days here. But when Covid is used as an excuse for laziness and incompetence that is basically an insult to our intelligence. The many services that aren’t available are listed clearly on a sheet they provide upon check in (definitely longer than any list you’ll find on the website of course, I assume so as not to deter potential reservations).
What I don’t get is what Covid has to do with having a basic punch list of things that need to be working to receive guests.
Examples:
1. If it’s supposed to be a non-smoking room, does it NOT smell like an ashtray? The next day they brought some sort of filter for an hour or so which helped enough to be tolerable, but the smell was too pervasive to begin with to go away completely. Should they have maybe brought that air filter in before putting a guest in that room? To be accurate: they credited $75 for that first night. A gesture that’s appreciated, but if you read on, not even close to addressing the overall low quality compared to the rates they still demand.
2. Is there soap in the bathrooms? Seriously? No soap? At all????? I heard the Covid excuse for the laundry list of things you guys don’t do and there’s no soap? And when you bring soap, should it be that cheap glycerine type that used to be on airplanes or the hotel line that’s supposed to be there? Oh the cheap glycerin one, okay.
3. Is main lamp in the room working? This is not a case of changing the lightbulb. The tall free-standing lamp was visibly structurally broken and tilted in a weird way from the middle.
4. Does the room safe have a battery?
5. You have no in-room dining service and your restaurant closes by 11. Okay, so when your late arriving guests need to find a place open in the middle of the night and just need some forks, should that be hard? Cutlery? I was actually initially refused 3 plastic forks, because their restaurant is closed and “it’s not something they provide.” Hun? I’m about to pay you guys over $4000 and you can’t bring some forks??? They eventually allowed it as long as I came to get them myself, which I don’t mind, but it was somehow the most annoying thing after all of the misses within 2 hours of arrival.
5. If the guest asks for a Keurig coffee maker in the room (yes you have to ask), are the creamer packets replenished during service? And when you ask for some to be brought up, how long do you think it should take? 5 min? 10 min? 15 min? I supposed the “Whenever” in their logo means “whenever we feel like it.” Idk.
6. If room service ends at 3 and you leave your room at 2, should the room be serviced?
7. Does the phone receiver work? At that point I didn’t even bother. The answer is “no” by the way.
All of this begs the question: why is your nightly rate the same as when you were a competent operation if you’ve decided to become a < 3 star hotel? We’ve stayed here about 7 times previously so I have a very clear frame of reference. No excuse for this level of decline.
Read more
Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the W Union Square for 3 nights with our 10 year old son while visiting friends in town. I was hesitant to stay there after reading a lot of reviews, however we were very happy with it. There is no restaurant or lounge right now, and the lobby is very small till the renovations are complete, however none of that impacted our stay. We had a park view, king room with twin bed (it’s actually a day bed). The room was huge, and the bed for our son was perfect for him. I am 5’5 and it would have been fine for me as well. We called down to have them bring up sheets, blankets, and pillows for us and they set the whole bed up. The view from the room (907), was amazing. We’ve never had a view like this in any of the hotels we’ve stayed at in the city. I could look out the windows forever. The heat was an issue, it would get really warm very quickly. So, I turned it off for the 3 days we were there. It was totally fine then, never even got cold with it off. We were right across from the elevator, no noise issues, and we hardly ever heard another guest. Bring a noise machine to block out city noises. You don’t need a restaurant at the hotel, you have the whole city right out your door. We got bagels every morning at Gramercy Bagel, yum! There is a CVS, Dunkin, Starbucks, little bodega, cafes, restaurants all within a short walk. They do have coffee in the lobby in the morning. We would not hesitate to stay here again, all though I’m sure the prices will go up once the renovations are complete.
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just checked in. I was aware of the restaurant renovations and was fine with that as we usually don’t eat at the hotel. This area has so many restaurants, so that wasn’t a big deal. The room is a good size. However, the room smells like old smoke. I’m sure there’s been no smoking allowed for many years, but it is in the carpet, drapes and wallpaper I am certain. The carpet is just gross and also has folds in it. Bright blue wallpaper. Mattresses feel like a sack filled with straw. I believe the mattresses, wallpaper, and carpet may be the original from when they opened! These rooms should be deeply discounted given the state they are in, not just related to lack of a restaurant. I believe the rooms are planned to be renovated also. I really hope so because they need to be gutted just to get rid of the smell. I’ve stayed in cleaner Motel 6’s. Does not warrant the W designation in its current condition. I have another reservation here already set up for Thanksgiving weekend, and will be shopping around immediately to find somewhere else.
Read more
Date of stay: June 2023Trip type: Traveled with family
Room Tip:Avoid this hotel until room renovations completed (not just the restaurant)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Currently 2 nights into a 4 night stay. I knew what I was getting myself into with this hotel’s current state. They do not try to hide their lack of amenities from guests and this was well communicated via email more than once ahead of my stay. What I was not prepared for is just how depressing staying here is right now. Upon check-in was “upgraded” from a Wonderful to a Spectacular room. The room is taller than it is long or wide making it feel cold and hollow. On one wall there is a a multicolored headboard and wall that is reminiscent of Legoland and on the other there is a stark white wall that is reminiscent of a prison cell. There is one window in the corner with no drape, only a blackout curtain. This leaves the option of being completely exposed to the other buildings or being in darkness. This room is not spectacular, wonderful, wow, or any of the corporate branding W has at this point. The carpet is in dire shape, and the bathroom is on par with a Hampton Inn on the side of the highway. The hallways are dismal and sad. Waiting for the elevator on my floor gives me that creepy feeling as I’m in a bad neighborhood. This is at best, a Four Points by Sheraton right now and Marriott would do well to kill off the W branding for the time being. It’s laughable and downright criminal what this hotel charges for a nightly rate. This should not be a W, Marriott, or even a Sheraton. For what it’s worth, the staff are wonderful and doing their best playing with a terrible hand they’ve been dealt. The door is always opened by the door man, the front desk staff greet everyone with warmth, and the coffee attendant is pleasant and helpful. I know better days are ahead and hope to try again in the future.
Read more
Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I love this hotel, the beds and pillows Are so comfortable and the renovation looks fantastic. The location is right by Union Square my room actually overlooked the union Square park close to the subway and of course you’re right in the middle of the city. I will definitely stay here again.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very bad external and internal noise insulation- get really good earplugs … Staff is polite but service is ineffective and indifferent . Asked for a room away from elevator- got room IN FRONT OF IT. Elevator shaft makes creecky noises all day and all night..I guess proper maintenance or maybe oiling is not in the agenda for a 500 dollar a night room…. Internet slow or won’t connect..when you call the hotel service they transfer you to the ISP! Zero accountability or care. And this from a guest with Bonvoy status… A total rip off and why brand name hotels are all about marketing and no substance. Keep away.
Read more
Date of stay: November 2021
Value
Rooms
Service
Room Tip:Away from elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Los Angeles, California89 contributions58 helpful votes
It is a $25 mandatory charge that can be applied to room service or the mini bar as I understand it. Definitely not toward bar or restaurant charges. If you would use those then it's fine, I usually do not.
The room had a television, clock radio, and a hair dryer. Our room had a refrigerator, but I had requested one when I made my reservation. So in other words, a refrigerator is not a standard amenity in a guest room. You can request a refrigerator, but do it early. They do not have enough portable refrigerators for every room in the hotel.
There are more places to choose from in the New York City area.
PRICE RANGE
$361 - $632 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - union square hotel new york city, w new york city, w hotel union square, w hotels union square, w union square
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Union Square / Manhattan
NUMBER OF ROOMS
270
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.