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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (298)
360
Panoramas (3)
Room & Suite (249)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W New York - Union Square
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#279 of 513 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Ringed by the essential: shopping, music, and art; W New York - Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has New York City at its fingertips. Please note, at our NYC Union Square hotel, a $25 USD daily Destination Fee is added to your stay per night that includes a $25 In-room dining or Munchie bar credit, $20 daily dry cleaning credit, enhanced internet, international calls, and choice of local activity.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
On-demand movies
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
401Restaurantswithin 0.3 miles
98Attractionswithin 0.3 miles
1,667Reviews11Q+A100Room tips
Traveler rating
  • 791
  • 505
  • 226
  • 88
  • 57
Time of year
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Popular mentions
sjm4oh1 wrote a review Apr 5
Boca Raton, Florida54 contributions61 helpful votes
This was our first stay at the W New York Union Square. I don’t know if the reduced staff is pandemically related. It is noteworthy that there is no doorman and no one to help with luggage. I was particularly aware of this because I was injured and required a wheelchair for part of our stay. And because of that injury, we needed to extend our visit from eight nights to eleven nights. My husband simply asked the desk clerk to extend our stay and was surprised that they did not honor the original rate but increased it by $40 a night. He respectfully asked to speak with a manager and had the unpleasant experience of dealing with a surly antagonistic man who is one of three managers Gustavo Polenco. He was rude and belligerent, which is surprising for someone in the hospitality industry. However, Margie in reception, and Snezana in housekeeping, were delightful and extremely accommodating. The hotel was clean and very nice and the Irvington Restaurant was delicious.
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Date of stay: March 2021
Value
Rooms
Service
Room Tip: Our room was described as “wonderful”. It was a nice size but no view.
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1 Helpful vote
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Somy wrote a review Mar 2021
Washington DC, District of Columbia4 contributions10 helpful votes
I stay overnight with my children. The rooms are average and there was zero service as it was Covid times but I & my daughter had a terrible experience in the elevator with another guest who was physically and verbally abusive when I requested they wear a mask snd take another elevator as a Covid guideline post by the hotel. The hotel front desk was also a witness to this incident but the rest of the staff ( security person & manager) were totally useless in managing our situation or address the incident in a professional way. Very smoke & mirror , made me feel like I should have responded better but took no ownership at all. I was petrified and my 15 yr daughter was present at the incident... very threatening and terrible experience. The hotel did not do anything to make us feel ok right after the incident either. Never going back and will not recommend this property to anyone else.
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Date of stay: March 2021Trip type: Traveled with family
4 Helpful votes
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DM wrote a review Feb 2021
1 contribution1 helpful vote
Been here numerous times. Location is great but hotel rooms are in need of updating. Their age is showing. Also frustrating as Platinum that I never seem to be able to get upgraded at this hotel. “Spectacular” room on this stay was tiny and size of shower was unbelievably small. One of the worst rooms I’ve stayed in in a long time. I’m sad to say I’m unsure I will stay here again unless the renovate the rooms. I feel there are plenty of better options in the Marriott family in NYC.
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Date of stay: February 2021
1 Helpful vote
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icek127 wrote a review Mar 2020
New York City, New York3 contributions6 helpful votes
The hotel is in pretty good shape overall, but it could use renovation. We were told that it is slated for a make-over. The staff were friendly and the hotel's location is great, with easy access to public transportation. My major problem was the mattress, which seemed to be well used. It was exceedingly soft and provided no support. I developed severe lower back pain after two nights. Avoid staying at this hotel if you have any issues with your back.
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Date of stay: March 2020
Rooms
Location
Service
2 Helpful votes
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Response from TeamMarriott, General Manager at W New York - Union Square
Responded Mar 8, 2020
Hello icek127, We sincerely apologize for the styling issues you experienced while staying with us. We know there are areas within our hotel that are starting to show their age and we will share your feedback with the people in our organization who are responsible for formulating plans for future modernization. Our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again; we would welcome the opportunity to restore your confidence in our hotel. Thank you, Chris Donohue General Manager
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Matt R wrote a review Feb 2020
Kentfield, California139 contributions99 helpful votes
Perfectly located right on union square. The hotel delivers exactly what you expect from a W. Good service, clean room, nice assortment of toiletries. Easy check in and and great restaurant on the ground floor.
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Date of stay: February 2020Trip type: Traveled on business
2 Helpful votes
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Response from TeamMarriott, General Manager at W New York - Union Square
Responded Feb 26, 2020
Hello mrose20, Thank you for the wonderful review of your recent stay at W New York-Union Square! We are thrilled we far exceeded your expectations with everything we had to offer, and are delighted you had an unforgettable experience with us. We love that you enjoyed our Edge of the Square location, vibrant service, chic accommodations, and distinctive dining options. It was a pleasure serving you, and we hope to be your home every time you visit New York City. Thank you, Chris Donohue General Manager
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PRICE RANGE
$296 - $700 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - union square hotel new york city, w new york city, w hotel union square, w hotels union square, w union square
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Union Square / Manhattan
NUMBER OF ROOMS
270
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Frequently Asked Questions about W New York - Union Square
Which popular attractions are close to W New York - Union Square?
Nearby attractions include The Strand Bookstore (0.2 miles), Union Square Green Market (0.07 miles), and Take Me Out NYC (0.05 miles).
What are some of the property amenities at W New York - Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W New York - Union Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W New York - Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Union Square?
Yes, valet parking is available to guests.
What are some restaurants close to W New York - Union Square?
Conveniently located restaurants include Boucherie Union Square, Breads Bakery, and Thai Villa.
Are there opportunities to exercise at W New York - Union Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at W New York - Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W New York - Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W New York - Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W New York - Union Square?
The staff speaks multiple languages, including English and Spanish.