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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (300)
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Panoramas (3)
Room & Suite (234)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W New York - Union Square
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#277 of 526 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Ringed by the essential: shopping, music, and art; W New York - Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has New York City at its fingertips. Please note, at our NYC Union Square hotel, a $25 USD daily Destination Fee is added to your stay per night that includes a $25 In-room dining or Munchie bar credit, $20 daily dry cleaning credit, enhanced internet, international calls, and choice of local activity.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
On-demand movies
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
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1676Reviews11Q+A100Room tips
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Popular mentions
Amanda M wrote a review Aug 2021
Verona, New Jersey34 contributions9 helpful votes
Given nationwide issues with hotel staffing, we were pleasantly surprised by the high quality service we received at the W. I needed to access my room earlier than the 4:00pm check in, so I called a few days in advance. The front desk was friendly and accommodating and I was able to check in a few hours early. Throughout our stay, everyone we encountered were friendly and helpful. Thank you for making us feel like treasured guests even during such times. The location of the hotel cannot be beat--Union Square is ideal for visiting the city. From there, both uptown and downtown are easily accessible via subway. Our room was very spacious for a city hotel and well-appointed. The bed was comfortable and the shampoo, conditioner and body wash by the always superb Davines.
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Date of stay: August 2021
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Nross10 wrote a review Aug 2021
Chicago, Illinois33 contributions57 helpful votes
There are undoubtedly fancier hotels in NYC, but I have never met a staff who are as wonderful as at the W Union Square. I have stayed here as my business hotel for years. Every member of the front desk and doormen treat me like family. Natalie Scott has become a good friend; she even contacted me during covid to make sure I was ok. I hope Marriott appreciates and rewards them for their exceptional treatment of guests. They are a rare find in today’s world.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Be patient. They are undergoing a major renovation.
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AsiaTravelin wrote a review Aug 2021
San Francisco, California47 contributions81 helpful votes
As a Marriott Platinum Bonvoy, I usually stay at Marriott hotels, so when I went to NYC, I booked a stay at the W in Union Square. It was affordable, but the reviews offered me warnings, many of which, came true. It's the same COVID story. Fully reopen hotel, some employees did not wear masks, have drinks and an open restaurant downstairs (yet say because of COVID, no breakfast amenity for Platinum members). There were zero amenities for this hotel. It was eerily devoid of anything, not very W-like, which advertises itself as a hip, fun, swanky brand. So, let me break it down. Pros - Great location - Nice sized room and bathroom - Bathrobes in room, I called for slippers, they were promptly delivered - Billing department (I had some problems with payment and my bill) were responsive and very helpful - Decent building - Strong air conditioning - Decent bath products - Friendly cleaning crew Cons - I called this hotel beforehand to see if they were offering Platinum members free breakfast or something like that, I was told Yes. That proved to be wrong. - No breakfast and zero other amenities. - Hotel only had one restaurant and that's it. For a W hotel, this place was not very happening. No pool, no other bars, no other restaurants, I was not told if there was a workout room. - My check-in was quick, perfunctory, left me wondering what else the hotel had to offer (not much). - At check-in, no mention was made whether my room was upgraded or not (I did like my room, FYI) - Hotel is old, shows its age a little bit, but I didn't think it was too bad. - My bed sheets kind of smelled the first night. - The air conditioning had like one setting (strong and cold), and while that's welcome in NYC during the summer, it was COLD.... - Some staff did not wear masks - Water pressure in shower was very, very low. That's great for water conservation, but, even in California, water pressure is better than that (It's probably the old building factor).
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Date of stay: July 2021
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Akira S wrote a review Jul 2021
Rochester, New York210 contributions76 helpful votes
We stayed in a corner suite and had a great stay. We loved the location because there was still a lot to do, but it wasn't as busy as midtown, which is where we usually stay. Everyone was very friendly and helpful. The room was spacious and clean. The bathroom in particular had a lot of room. The room also had high ceilings, which I loved. I've found that hotels in NYC can seem really small and cramped, but this room didn't due to the high ceilings. I think we will stay here again the next time we go to NYC. I would definitely recommend giving it a try.
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Date of stay: July 2021
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kspieg127 wrote a review Jul 2021
2 contributions2 helpful votes
It is not often that I must write a review like this. But I feel I would be remiss if I did not tell you how thoroughly dissatisfied we were with the W - Union Square. We arrived after 4 PM on Friday, July 9 only to be told that there were no rooms ready. Note that this was after you designated arrival time. We were not asking to be checked in early. We were asking to be checked in on time. Your front desk was only staffed by one employee who kept having to run to the back office to check with a manager who never came out. I was finally helped by an employee named "Roth" who was the only positive in this entire weekend. She was kind and thoughtful and scrambled to find us a room. In an otherwise dreadful hotel experience, she was the only beacon of positivity. We were assigned room 512 and things got worse. The room was dirty, the carpet threadbare, and the day bed was dirty and smelled. We were tired from our travels and decided to stay put after buying our own Lyson to kill the smell. The next day we noticed a bubbling in the ceiling paint in the bathroom and the shower head plate was disconnected. Again, we decided to stay put until we then (the second night) were awakened by banging noises from the pipes in the shower and water leaking on the floor. That next morning, I reported this to the front desk, and we were moved to room 1512. Please note that I have pictures of the bubbling paint and the shower plate issue which I shared with the woman at the front desk. Your hotel advertises comforters. This room (1512) had an old felt/flannel blanket on top of the sheets. The carpet was again worn out looking This was a very poor stay. I am a longtime Marriott member and will be reporting my concerns to Marriott corporate as well. This was our first trip away from home since Covid began, and we went to NYC to visit my son. I will never stay in this hotel again.
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Date of stay: July 2021
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Room Tip: pick a different hotel
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PRICE RANGE
$296 - $700 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w new york - union square hotel new york city, w new york city, w hotel union square, w hotels union square, w union square
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Union Square / Manhattan
NUMBER OF ROOMS
270
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Frequently Asked Questions about W New York - Union Square
Which popular attractions are close to W New York - Union Square?
Nearby attractions include The Strand Bookstore (0.2 miles), Union Square Green Market (0.07 miles), and Theodore Roosevelt Birthplace National Historic Site (0.2 miles).
What are some of the property amenities at W New York - Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W New York - Union Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W New York - Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W New York - Union Square?
Yes, valet parking is available to guests.
What are some restaurants close to W New York - Union Square?
Conveniently located restaurants include Boucherie Union Square, Breads Bakery, and Thai Villa.
Are there opportunities to exercise at W New York - Union Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at W New York - Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W New York - Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W New York - Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W New York - Union Square?
The staff speaks multiple languages, including English and Spanish.