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The Benjamin Royal Sonesta New York

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Traveler (689)
360
Panoramas (30)
Room & Suite (447)

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About

#210 of 498 hotels in New York City
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.2
GreenLeaders Silver level
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Pets Allowed ( Dog / Pet Friendly )
Taxi service
24-hour security
Baggage storage
Paid wifi
Complimentary tea
Concierge
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Safe
Telephone
Wardrobe / closet
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenware
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Classic
Languages Spoken
English, Spanish
3,546Reviews54Q+A100Room tips
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David T wrote a review Apr 7
Wigan, England16 contributions43 helpful votes
It is a shame I’m writing this review as this was the first hotel we visited in New York in 2005 and we actually got married in this Hotel during that stay we loved it that much. We decided to bring our 10 year old daughter for Christmas and New Year to NYC and thought it would be a lovely idea to stay at the hotel we loved to show her where we got married and to experience the quality hotel as it was - Unfortunately, this is not the case anymore……. 1) The staff on reception were very abrupt, had an attitude problem and they seemed like they didn’t want to be there. 2) Previous visits, there was always 1 and sometimes 2 very helpful doormen on shift who would open the door on your way into the hotel and on your way out. This time we visited most times there wasn’t anybody on the door and when there was, there was no good morning or good evening and they just stood at the door and waited for the door sensor to do its job. 3) Our room was on a high floor which was great but I can honestly say the decor is probably the same as it was in 2005 and looks very very dated. Two of the window blinds were broken and couldn’t be closed fully or opened in a straight line and one of the windows wouldn’t open. 4) The toilet had a bad leak where we would leave the trash can underneath so that the water would drip into that instead of onto the floor - we didn’t report this as we really liked the high floor we were on but regardless, the cleaner emptied the bin on a couple of occasions and then put the bin back under the leak. On the same issue, one day we flushed the toilet and it just filled up with water and wouldn’t drain. We went downstairs to inform reception as the phone in the room didn’t work and the ignorant woman said “what have you done to it!!!!” “You must have done something to it???” I couldn’t believe what I was hearing?? And then, when I told her we had simply flushed the toilet and it didn’t empty, she didn’t send maintenance, she sent a door man up to have look who then sent a maintenance man????? 5) We stayed 11 nights at this hotel and spent over $5800 which I’m not complaining about as we chose to stay here expecting it to be like it used to be but during those 11 nights we only had a cleaner 6 of the 11 days and on previous visits you would always get a turn down service at approx 6pm where they would lower the blinds and turn the lights on but that doesn’t happen anymore. The hotel is very very dated, the staff (the ones we dealt with) were horrible, the restaurant doesn't exist anymore and the nice lounge that used to be on the 2nd floor is now meeting rooms. It just doesn’t feel like a luxury hotel anymore. I can honestly say that I don’t think we will ever return to this hotel which makes me sad as we always used to try and visit on our anniversary as a nice memory of our wedding in that hotel. I wouldn’t recommend this hotel anymore
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Date of stay: December 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at The Benjamin Royal Sonesta New York
Responded 1 week ago
Tunstad, we appreciate the time you took to share your observations and we empathize with your sentiments given the special connection you have with our hotel. It's discouraging to learn you experienced a dip in service quality, particularly with team members at the reception and door. Your feedback on the aging decor and issues you encountered with the room facilities, including the window blinds, the toilet, and the frequency of cleaning service during your stay, is valuable to us. It assists us in identifying areas that require our attention. We're sorry if our contemporary adaptations, such as the transformation of the lounge area into meeting rooms and the discontinuation of our restaurant, did not meet your expectations. Your comments will guide us in our ongoing efforts to refine our guest experience. We trust that your past experiences with us have shown the high standard of service and hospitality we usually deliver. We hope to have the chance to provide you with an improved stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tara A wrote a review Mar 2024
Coventry, Rhode Island2 contributions5 helpful votes
OMG! I can not say enough about this hotel. It was amazing! Elias went above and beyond to make our 1st stay at this hotel and visit to New York Amazing. From his first introduction to suggestion the best Italian restaurant to eat you are lucky to have him apart of your team. Not to mention the 1st face that your guests are greeted with.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Nothing- this was an amazing experience and will stay again when in the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Mar 8, 2024
Your enthusiasm about your stay at The Benjamin Royal Sonesta New York is infectious! We're thrilled that Elias contributed greatly to your first New York experience. He is indeed a valuable part of our team. Thank you for appreciating his efforts in suggesting dining venues and creating memorable interactions. We eagerly await your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arindam B wrote a review Feb 2024
Sammamish, Washington2 contributions1 helpful vote
My four-night stay at Benjamin Sonesta in New York was largely positive. Currently under renovation, the hotel’s aged look is being refreshed. The highlight was the spacious one-bedroom suite with a functional kitchenette, accommodating four but equipped for two. Customer service was excellent, though the front desk staff, while efficient, lacked a personal touch and occasionally engaged in laughter post-guest interactions, which could be off-putting. The room’s design had its quirks, like a toilet flush hidden under the countertop and a toilet seat that wouldn’t stay up, minor yet noticeable. Despite being on the 9th floor, noise was minimal, although water pipes showed signs of air bubbles and noise. The gym was well-equipped, a plus point. The daily $10 snack and water allowance was appreciated, but the $50 daily resort charge felt excessive given the absence of typical resort amenities like a restaurant or pool. In essence, Benjamin Sonesta offers a comfortable, if not luxurious, stay in a spacious setting. It’s suitable for those looking for ample room space and a central location, though some aspects, like certain customer service elements, could be improved.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Feb 20, 2024
Arindam, thank you for taking the time to provide your insightful feedback. We're pleased to hear that you appreciated your spacious one-bedroom suite at The Benjamin Royal Sonesta New York and valued the facilities like the well-equipped gym. We're also glad the kitchenette and the hotel's central location added to your stay. Apologies regarding any irregularities you experienced in the room, these slight details are indeed important for an enhanced stay. Rest assured, we're working on addressing it to improve the guest experience. Furthermore, we sincerely appreciate your observations about the interactions at the reception. It is indeed important for us to maintain a professional and warm environment for our guests. Regarding the resort charge, we aim to provide a range of amenities that surpass the usual hotel offerings. While we don't have certain resort facilities, our goal is to ensure guests still find good value and have an enjoyable stay. We hope that despite these areas for improvement, we get the chance to welcome you back for an even more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamesdotkelly wrote a review Feb 2024
New York City, New York76 contributions29 helpful votes
+1
Be warned. This hotel is in dire need of a total revamp. It’s undergoing renovations to the restaurant but needs to shut down and remodel the entire property. The only good thing I can say is that the sheets were clean. From there it goes downhill. The room was filthy. Every single item was stained: lampshades, bed head, chairs, carpet (see pics). There were used ear buds in the bathroom windowsill. The elevator was scratched, dented and stained. There is no restaurant on site so no food/breakfast options. The room itself is old: the air conditioning is a window unit that is extremely loud. The heating from the bathroom is not controllable so the room is either boiling hot or you have to crank up the air con to compensate? I could not sleep due to the noise of the air con and so had to leave the bathroom window open to try and cool the room - in NYC in Jan. Absurd. I was here for business and relied on the listing. Be warned. This property needs serious investment and the brand/franchise owner needs to do much better. Extremely disappointing.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Don’t. This hotel needs to close for a total revamp.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Feb 11, 2024
James, we regret hearing about your less than satisfactory experience. Addressing the concerns you mention with cleanliness and maintenance is a top priority. Please know this feedback has been taken under serious consideration and we will strive to improve. It's also unfortunate you encountered difficulties with temperature control and the lack of available dining options. We understand the importance of a comfortable, satisfying stay, especially for business purposes, and we appreciate your cautionary note. We hope to have an opportunity in the future to provide an enhanced experience, demonstrating the high standards we aspire to. Thank you for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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juleslovesnyc wrote a review Feb 2024
Harlow, United Kingdom466 contributions31 helpful votes
+1
We (myself and 2 adult young daughters) stayed in a deluxe twin room in January, Upon arrival we realised that the hotel was having renovations which is normal for Manhattan hotels this time of year! However it did not interfere with our stay no noise or anything! The staff couldn’t do enough for you and were so attentive, The beds were so comfortable and the pillow menu was fabulous Especially the full body pillow which was perfect for me as I suffer with skeletal & muscle pain I would definitely come back & look forward to seeing the restaurant open up again after its major restoration, The kitchen in the room with full size fridge and microwave was a huge bonus especially with the plates and cutlery too, They even provided washing up liquid and tea towels ect I found this very good, The shower was lovely too especially with the Elemis toiletries I couldn’t fault our stay it was amazing! The hotel is on 42nd street and so is perfectly placed to get around, There were restaurants close by from a steakhouse to a Chinese & New York deli, Across the road was also a Starbucks and a restaurant consisting of foods from around the world to choose from so if you wanted to eat close by or get something to take back to the room it’s easy to do so, Overall I’d highly recommend staying here & can’t thank the staff enough for making our stay a special one.
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: When you arrive at the hotel ask your car/cab to drop you on the 42nd street entrance as it’s...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Feb 5, 2024
Juleslovesnyc, it's wonderful to hear about your delightful experience at The Benjamin Royal Sonesta New York. Our team members continually strive to offer attentive service to make our guests comfortable and we're thrilled to know we achieved this during your stay! We're also glad you enjoyed our unique pillow menu and kitchen amenities in the room. It was our pleasure to add to your comfort, considering your skeletal and muscle pain. Your feedback about our location being convenient with numerous dining options nearby is appreciated too. Once the restaurant reopens after its renovation, we anticipate it will further enhance the guest experience. We truly look forward to welcoming you and your daughters back on your next visit to New York. Thank you again for your warm recommendation and for leaving such a thorough review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pjhahn wrote a review Jan 2024
Clinton, Wisconsin191 contributions39 helpful votes
We always head to NYC a couple times per year for some Yankee games. Since Sonesta took over the Benjamin Hotel - we thought we would check it out. And we couldn’t have been more rewarded for our choice. We were able to get a small suite via a promotion and it was our oasis on a hot couple of days. We had a comfortable bed, extra room, a kitchenette and cozy living room. And I must point out that the room was very quiet. Ah… The staff was friendly and helpful and we could not have had better doormen/porters. They all tried to get to know you and were helpful. You can’t beat the hotel’s location, either.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Jan 21, 2024
Pjhahn, thank you for your glowing review of The Benjamin Royal Sonesta New York. We're thrilled to hear that the transition to Sonesta has met and exceeded your expectations. It's wonderful that you found our suite accommodations and amenities such as the kitchenette and living room to your liking. We're glad you noticed the tranquility of our rooms too. We're particularly grateful for your kind words about our team members. Your praises for their friendliness and helpfulness are truly heartening. Lastly, we couldn't agree more about our location. It indeed adds an extra layer of convenience for our guests and it's great that you've found it beneficial. We can't wait to welcome you back on your future visits to NYC for Yankee games. Safe travels until then.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heidi D wrote a review Jan 2024
2 contributions
Unhelpful staff and toenail clippings in the floor. My husband, daughter and I checked in for a 5-night stay for a post-holiday getaway. We got there several hours before check-in so we checked our bags and the receptionist said she would call us when the room was ready. We went out and came back around an hour before check-in because our 16-month old was desperate for a nap and getting crankier by the second. At about check-in time we asked and they said “oh yeah, your room has been ready.” Same thing happened to another group we met while waiting in the lobby. Wouldn’t bother me at all except my little girl needed to lie down. Got to our room and the pack and play we requested wasn’t there and the pullout couch bed was made. We got that all squared away but then realized there was a small pile of toenail clippings in the floor of the room. After a noisy night of no sleep for anyone, we decided to leave and spend the rest of our trip somewhere else. We checked out 4 days early and no one asked us why. We still paid the full amount which was also fine. But today we had a $274.00 charge on our credit card for additional charges. We called and told them what happened, including the toenails, and the customer service rep said nothing. No “hey im so sorry” or anything. All we were asking was for the $274.00 to be refunded. Finally we left a message for the rep’s supervisor but haven’t gotten a call back. My husband stayed at the Benjamin on his first ever trip to New York 20 years ago. We thought it would be fun to take our little girl but truly it was just gross.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Jan 15, 2024
Thank you for the feedback, Heidi. We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. Please reach out to ryan.mcghee@sonesta.com to further discuss your experience. We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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benry wrote a review Jan 2024
Doncaster, UK15 contributions26 helpful votes
We previously visited the hotel in 2019 and thoroughly enjoyed the stay hence booking again for December 2023. Sadly now the hotel is looking very tired and needs a good update to the all areas. We had two rooms (double room and a suite) with 5 of us staying there. The double room had wallpaper peeling off the walls and the shower was faulty. There is now a daily internet charge at the hotel, which isn’t optional so why isn’t it included as part of eh daily rate?trying to make the room rate look cheaper? Such a shame as we like the location of the hotel in terms of walking to Times Square / Rockefeller etc but not too busy around the hotel. Overall we won’t be coming back to the Benjamin when we next visit New York
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Jan 7, 2024
Benry, it seems your recent stay fell short of the expectations based on your previous visit. We regret hearing about the observed wear in areas of our property, as well as the issue with your bathroom facilities. We assure you our aim is to continually maintain and enhance our property's standards to meet all guests' needs. The concern about the daily internet charge is noted and we will take it into account in future rate reviews. Your appreciation for The Benjamin Royal Sonesta New York's location is a strong testament to our guests' convenience. We hope that despite your decision, you might reconsider us in the future, as we would be pleased to demonstrate our commitment to improvement and guest satisfaction. We're looking forward to hopefully having the opportunity to better serve you on a future visit to New York.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NYC2012_13 wrote a review Jan 2024
Toronto, Canada7 contributions13 helpful votes
We would have been happy to provide the hotel a decent review, but not for our experience on the last day. We had booked a car to pick us up at the hotel to take us to LGA and left our room with plenty of time to check-out. We went to the elevators we had used for the prior 3 days and one of the two had tape blocking the entrance. We tried getting the second elevator to come to our floor, but the elevator with the entrance blocked kept coming up to our floor and the second elevator stayed down on the ground floor. Worrying we were going to miss our ride, we felt we had no option other than to carry our luggage down 16 floors to the reception. When opening the stairwell door to the lobby, we were met by construction workers. The space was the same, but the reception desk, sofas, chairs, snack display and anything else that had been there for the prior 3 days, was now gone. One of the workers told us we couldn’t be there when another interjected and gave us directions through a different door and hallway that opened up to a space we had not seen to this point, where the reception experience had been recreated. The staff at the desk didn’t acknowledge the change at all and we exited the hotel from a different street than was the only entrance we had used for the 3 prior days. It is highly odd to us that the hotel team didn’t think it important to advise guests of these significant changes.
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Date of stay: January 2024
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Jan 7, 2024
It's regrettable to read that the unexpected modifications in building layout altered your overall experience, specifically on your last day. We comprehend that communicating about such significant changes could have better assisted you to navigate through. It's not the norm for our guests to feel inconvenienced without proper information, and we highly value your input regarding this matter. We'll look into augmenting our communication strategies moving forward. Our goal is to finally make situations like these as smooth as possible for our visitors. We appreciate you taking the time to share your feedback and we hope to regain your confidence in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carlos R de A wrote a review Jan 2024
Mexico City, Mexico3 contributions2 helpful votes
Good location, spacious rooms, small bathroom, small closet, however the hotel looks old and the carpets are dirty, in room 1108 the plumbing in the bathroom is poorly installed, the room doors do not seal, light always leaks and the noises from the hallway. It does not have a restaurant or bar. It could be a great hotel, but they need to renovate it.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: They do not have restaurante and bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM_GenManager, General Manager at The Benjamin Royal Sonesta New York
Responded Jan 7, 2024
We appreciate your candid feedback. It's pleasing to read that you enjoyed our prime location and roomy accommodations. We take note of your observations regarding the infrastructure and cleanliness, rest assured, our team constantly strives to maintain our property to higher standards. Though we currently lack in-house dining facilities, the abundance of local eateries in our vicinity make for a diverse culinary journey. Your suggestions on renovations to enhance guests' experience are greatly valued. Hoping for another chance to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$303 - $473 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the benjamin hotel new york city, benjamin new york city, benjamin hotel new york city
LOCATION
United StatesNew YorkNew York CityTurtle Bay / Midtown East / Manhattan
NUMBER OF ROOMS
209
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE BENJAMIN ROYAL SONESTA NEW YORK - Updated 2024 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about The Benjamin Royal Sonesta New York
Which popular attractions are close to The Benjamin Royal Sonesta New York?
Nearby attractions include St. Patrick's Cathedral (0.3 miles), Steve Cohen - Chamber Magic (0.2 miles), and Greenacre Pocket Park (0.09 miles).
What are some of the property amenities at The Benjamin Royal Sonesta New York?
Some of the more popular amenities offered include a fitness center, dry cleaning, and laundry service.
What food & drink options are available at The Benjamin Royal Sonesta New York?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at The Benjamin Royal Sonesta New York?
Yes, valet parking is available to guests.
What are some restaurants close to The Benjamin Royal Sonesta New York?
Conveniently located restaurants include Spice Symphony, Little Collins, and Nerai.
Are there opportunities to exercise at The Benjamin Royal Sonesta New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Benjamin Royal Sonesta New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Benjamin Royal Sonesta New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Benjamin Royal Sonesta New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Benjamin Royal Sonesta New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (2.6 miles).
Does The Benjamin Royal Sonesta New York have any great views?
Yes, guests often enjoy the city view available here.