We stayed at the Benjamin for 5 nights in May and had a room on the 16th floor. It was a Queen room and was very comfortable, The only issue was the air condition being very loud every time it chimed on to keep the temperature at desired setting. Some rooms might not have this issue as our room might have had an older unit installed. I really liked the doormen concierge as they were so helpful all the time. We received a free $10 a day to spend with the reservation so we used it for water. Close to Rockefeller Center and Time Square. Good restaurants in the Mid town area and subway is the way to travel in New York and felt safe to us, Taxi's is the other way to get around cheaper than Uber or Lyft but still high to for even 2 miles. Just walk and walk and you can see New York by foot is the way to travel on a visit.…
Abysmal air quality. Heavy minty smell of air freshener (probably Maxim Neutral Disinfectant Mint Scent) perhaps they spray the room with it to try to mask the musty smell of the really old carpets. I left the windows open with cold air blowing in all night and still didn’t help much. Hopefully not lasting I’ll effects on my health from breathing that crappy air all night. Also the first room I checked into had hairs on the bed showing the linen wasn’t changed.
We came for night to enjoy the city and participate in the Easter Parade, the hotel was perfectly situated to St Patrick’s Cathedral! We were running late for a dinner reservation when we arrived, Elias valeted our car and Taju whisked us and our luggage up to our room, we would have never made it without their attentive assistance! The rooms maximize space to include a kitchenette area, and the bed and light blocking curtains provided the perfect night’s sleep! We will be regulars!
Firstly Yellow taxi Manhattan to JFK charge a fixed fee of $52 plus toll, plus fee plus tip. This costs MAXIMUM $70 from this hotel to JFK with a tip. The doorman tried to insist on arranging us a ‘cab’ at a cost of $130. He tried to tell us that this is the ‘going rate’ and a yellow cab would be much more and that there isn’t a fixed fee. Luckily we had researched beforehand and knew the Yellow cab fee. Very underhand practices. Secondly, we booked a Kingsize suite for two adults and two children. We had a late flight from Heathrow and arrived at the hotel at 2am. The sofa bed wasn’t made up, the room hadn’t been cleaned, we didn’t have a bin, an iron, full cutlery etc. We asked for hypoallergenic bedding and were told initially that they didn’t have any. Then we were offered ‘down’ bedding and were told that it’s not possible to be allergic to down. We asked to move rooms and were told at 8am that we would need to return after 4pm to be given a new room which would be made up. Again, the new room had only 2 knives and spoons, no iron and again feather pillows. The fridge hadn’t been cleaned and had items from the previous occupant as well as split sauce and hairs in it. There is no restaurant or rooftop bar which was advertised. The room was shabby, dirty and needed repairing in places. The only saving Grace is that the reception and housekeeping staff were friendly and trying their best. This is not a 4* hotel and I will not be returning.…
Hotel is clean and well situated when checking out today i was tried to use a $10 coupon they gave me a check in only to be told you had to use that on day one No one told me this a check in. Girl was so incredibly rude and abrupt. I dont think i would return all based on this one horrible staff woman and her tretment
We have just returned from a four night stay in The Benjamin. The staff are friendly and very accommodating, we had a couple of minor issues that were dealt with immediately without any fuss. Great location and the door staff are always on hand with good advice and some amusing stories that make your stay even better.
Please note - You don’t get what you think you will, door staff ignore you, reception staff are plain rude! Rooms ok but no rooftop bar despite advertising in the hotel saying otherwise, no restaurant/bar either!
Thoroughly enjoyed our time at the Benjamin hotel. It was just away from the busy hustle of 5th avenue but within walking distance of most major attractions. The staff were very helpful especially the doorman. Would definitely come and stay again. Rooms were spacious and cleaned daily. Small kitchenette was a bonus. Decent TV and a queen bed. Great value for money. The only thing missing was USB PowerPoints - this would make the place 100% modern.
Quick check in. Lovely free upgrade to suite with balcony and kitchenette for our 2 week stay. Doormen very helpful. No bar or restaurant but lots of local places to go within walking distance. Housekeeping staff were amazing. Spotless room. Bath towels could be bigger! Only downside was the receptionist on check out who could have been a lot friendlier and explained the pre auth situation with our credit card without us having to ask, twice. But overall great hotel, good location for walking to Times Square, very clean and good deal for 2 week stay. Thank you again for the upgrade for our wedding anniversary, it made our stay!! We will be back. Helen and Mark
Really good clean hotel in the centre, I found it to be in the nicer part of town away from the real madness, the staff were amazing and very helpful I would recommend, there are a lot of shops and 5th avenue is a short walk along with all the other tourist hotspots