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Hotel Americano

462 reviews
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Traveler (231)
Room & Suite (235)
Dining (68)
Overview
  • Excellent36%
  • Very good29%
  • Average16%
  • Poor10%
  • Terrible9%
Travelers talk about
“the high line”(40 reviews)
“platform bed”(13 reviews)
“design hotel”(11 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.5 Star Hotel
All hotel details
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Reviews (462)Write a Review
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42
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All reviewsthe high lineplatform beddesign hotelgallery districtla piscinewest chelsearooftop barnew yorkroof top poolthe meat packing districtlight switchesbath productssmall spacewest sideenjoyed my staylove this hotelhip
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81 - 85 of 379 reviews
Reviewed January 16, 2017

So there are some positive aspects to this hotel. The dining area is open and inviting, the staff are exceptionally friendly and the food is good. The location is convenient for the Highline, but as others have noted, this is a neighbourhood undergoing gentrification and...More

1  Thank Pablo038
Response from franckhermann518, Front Office Manager at Hotel AmericanoResponded February 13, 2017

Hello Pablo038, Thank you for taking the time to share your feedback with us. We are happy to see that our service left a positive impression on you. We are sorry to hear that the room accommodations did not meet your expectations. It is true...More

Reviewed January 8, 2017 via mobile

My wife treated me with tickets to Sleep No More (see review) and we decided to stay at this hotel because it is virtually next door to the play venue. Big mistake!! When you get passed the cold concrete floors in your room and the...More

Thank angeloperrucci
Response from franckhermann518, Front Office Manager at Hotel AmericanoResponded January 18, 2017

Hello AngeloPerrucci, Thank you for your feedback. I want to first take a moment to apologize for the inconvenience you experienced during your last visit. We do not take these incidents lightly and would like to have a chance to make it right by you....More

Reviewed January 6, 2017

This property is quite stylish and modern but the level of service is very sub par even by New York standards. The staff are inexperienced and are not equipped with handling customer service. Do not book a regular room. If you're to stay at this...More

Thank BforBoy
Response from franckhermann518, Front Office Manager at Hotel AmericanoResponded January 18, 2017

Hello BforBoy, We are terribly sorry to hear that you experienced challenges during your stay with us. Rest assured that your comments were shared with the entire hotel staff. Improving our service is a daily mission and our guest feedback is a great tool to...More

Reviewed December 30, 2016

The beds here are SO comfortable. I looked under the mattress and the hotel designers thoughtfully built in a cavity to allow the mattress to give. Not just better than a futon, better than Hästens. The staff seem plucked from a modeling agencies talent, but...More

Thank GrahamandLuis
Response from franckhermann518, Front Office Manager at Hotel AmericanoResponded January 18, 2017

Hello GrahamandLuis, Thank you so much for your review. We are happy that you had a blast last time you visited us. Our staff is young and dynamic like our hotel. We hope to see you back in the summertime to enjoy our pool. Do...More

Reviewed December 25, 2016 via mobile

Reviews are 100% accurate when it comes to how unusable the rooms are, I had booked two rooms for Christmas and feel horrible that my 80 year old father had to climb in and out of a platform bed (he was not offered a higher...More

Thank bragghouse
Response from franckhermann518, Front Office Manager at Hotel AmericanoResponded January 18, 2017

Hello Bragghouse, Thank you for taking the time to share your review with us. I am profoundly sorry that our room was not the best fit for your relatives. We are glad that our staff was able to provide great service. Please feel free to...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Concierge
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$198 - $507 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#194 Romantic Hotel in New York City
#226 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$198 - $507 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#194 Romantic Hotel in New York City
#226 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveler (231)
Room & Suite (235)
Dining (68)
Pool & Beach (24)
Amenities (13)
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighborhood life. The
contemporary art scene is an integral part of the
neighborhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
Questions & Answers
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AdventurousCouple
January 6, 2018|
Answer
Response from reima020 | Reviewed this property |
Hello, I did not have any negative reports in my review and I did not stay at Hotel Americano as a guest. I interacted with the hotel's staff regarding a delivery and pickup of items from an outside business. The staff was... More
0
Votes
hjs799
September 3, 2017|
AnswerShow all 3 answers
Response from Joseph S | Reviewed this property |
Yes
0
Votes
Bjc43
February 20, 2015|
AnswerShow all 3 answers
Response from calvinwei | Reviewed this property |
You cannot, unfortunately.
0
Votes
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12
Room Tips
"Stay away from this old and dirty hotel. SHOULD BE ONE STAR!"
Read review
"For more than 1 or 2 people traveling, or if you plan to stay more than a night or two, I would recommend..."
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"Higher floor to avoid street noise. Rooms facing away from main street would be less noisy as well."
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"Choose room at higher floor"
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