The rooms are beautifully designed and should be a dream come true. Unfortunately our room was filthy. Holes in the sheets, stains like blood in the sheets. Half the lights weren’t working. Broken window shades. Brown water in the bathroom. The floor was dirty. Layers of dust throughout. We were shocked. We doubt the sheets had even been changed. I’ve never seen anything like this and we stay in NYC hotels every couple of weeks. Worst experience imaginable
I loved this hotel . My room vas very nice and clean the front desk personal very kind and helpful, I really recommend it . Very close the the Vessel And The Edge Buildng . Can't wait to.comeback to New York City 😜👍
What an amazing stay! The room size is perfect. The mattress feels brand new and extremely comfortable. The room size is perfect for NYC and loved the shower. To be honest, not a single complaint about my stay. Thank you to the GM for his hospitality, and all of the staff. You guys are doing an amazing job.
I rarely post negative reviews but after staying at the Selina Chelsea, I feel I have to in order that others won't make the mistake I did. Stayed on night: Friday, September 11th to Saturday, September 12th 2020. Location is very nice. About midway between 10th and 11th Avenues on 27th Street. Very nice neighborhood. Lobby and restaurant bar area seemed ok but desolate and deserted due to the pandemic. Not the hotel's fault. Front desk staff were helpful and courteous. No complaints at all. First booked in room 47. Got up to room, opened the door and found two naked people in the shower. Said nothing. Shut door returned to front desk. Took a bit of time (like 15 minutes) to straighten everything out. Apologies from staff. Fine. Got re-booked into room 78. Staff checked before I went up to avoid and repeat of what occurred before. All good as far as the room being already occupied. Condition of elevator not great. Carpet dirty. Looked like it had not been vacuumed in a few days. Hallway was dark. At first I thought it might be kinda sexy but after staying here, it was definately more creepy than sexy. Hall smelled of cigarette smoke. So did the room. Turning on the air conditioning worked to clear it a bit. Luckily the air conditioning worked very well. Room was in mediocre condition. Rough around the edges. Big crack in closet door. Bathroom sink chiped. Mini mirror light didn't work. Wood work around bed was frayed. I could go on and on. It was depressing. Small TV with the most limited channel selection I have ever found in a hotel. I understand that nowadays a lot of people don't even us the TV in a hotel room but some of us still do. I kept losing the signal when I attempted to move the TV's position. I'm not sure how old this hotel is but from the looks of things, it seemed to be about 10 years old. It just looked like the room and the hallways could use a good cleaning. The bed was surprisingly comfortable so I was happy with that. HOWEVER....people on my floor were smoking a LOT. The smell of cigarette and marijuana smoke permeated by room all night. At one point it got so bad that I got out of bed and contemplated requesting a refund and going to another hotel. It was late and I decided to just try and deal with it. Not an easy thing to do. I have to say that the staff was very nice. It was the condition of the hotel and the smoking that really killed my experience with this place.…
Great location, great room, great price. Located right by the Highline, this hotel thrives on being different without being weird or impractical. Great use of space in the room with ample space for luggage and a reasonably sized modern bathroom.Bed is on a slightly raised platform with the mattress then resting on the floor. Those with limited mobility who need the normal clearance between floor and the top of the mattress may not like this. Otherwise great. Got a great price but could be down to time of year (late Feb). Excellent check in staff as well.