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Traveler (535)
Room & Suite (314)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#158 of 540 in New York City
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Silver level
Conveniently situated in Manhattan's Midtown East neighborhood, Hotel 48LEX offers a sophisticated guesthouse experience in the atmosphere of a residentially-styled, upscale boutique hotel. We take inspiration from the privilege of being your host, whether it's for a week or just the day, and pride ourselves on providing a refined, yet relaxed, stay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Minibar
Flatscreen TV
Iron
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Hotel links
Special Rate:Advance Purchase Offer
2106Reviews48Q+A100Room tips
Traveler rating
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mgr2484 wrote a review May 17
1 contribution
Wanted to love this hotel, but it is not lux for the price it cost. AC did not work while we were there despite maintenance replacing the AC unit. We wasted 45 minutes of getting ready and celebrating my birthday time and we’re sweating the entire night. The shower had hairs on it when we arrived and the room was so dark, it was hard to see. Wine hour and garden terrace were fun but overall not worth the hefty price tag. Definitely don’t recommend.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Esteban Rodriguez wrote a review Oct 2021
12 contributions5 helpful votes
Hotel's Favorite
This gem nestled in the middle of NYC Great hospitality from the front office. They made sure you were taken care of. There professionalism and willingness to help and making sure your having a great stay. Housekeeping was very good as well. Special shout out to Melvin, Rachel and I believe his name is Anthony from jersey. Continental breakfast in the lex lounge was very fresh and tasteful. I believe he worked at the lex lounge as well. Also the gentleman from the 3-11pm shift very helpful as well. Great team! Guys thank you for showing my wife and family a great time in the big Apple. Till next time
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Date of stay: October 2021Trip type: Traveled
1 Helpful vote
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Oct 9, 2021
Thank you for sharing your review! I am thrilled to read that hotel offering, and amenities all made for a memorable experience with us. I look forward to sharing your very kind comments with our entire staff and special regards to Rachel and Anthony ! If there is anything we could have done to enhance your experience with us, please let me know! Please do not hesitate to connect with me anytime at Melvin.Valerio@hotel48lex.com for assistance with your future reservation. Thank you again for choosing Hotel 48LEX New York, safe travels!
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kwalsh9 wrote a review Apr 2022
1 contribution
staff was rude, room was dirty, $40 fee per night for what they call a "house privilege", there is a fee to get wifi, they have a $30 fee per night for a cot (that looked like it came straight out of prison in my opinion), the computer desk had no light, the room created tech issues and I was unable to use my hotspot, there was no such thing as a "Wine Program" which was stated to be free and 24/7. the housekeeping refused to help me get coffee for the room, the front desk never picked up. There was hair in the bathroom drain and food stains on the bedside table. The stay was horrible and I wouldnt recommend it.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Trip type: Traveled
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sbonvo150277 wrote a review Jan 2022
Lowell, Massachusetts1 contribution
This was the second time I stayed here. The first time was great however this time it was less than satisfactory. I had trouble with outlets in my room and rather than address the issue the staff didn’t resolve the issue nor offer a room change. Given the price to stay I was very disappointed with the service and priority towards guests in making their stay convenient and memorable.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Jan 26, 2022
Dear sbonvo15277, Thank you for your review. I regret to read of the missteps in service you endured during your time with us. I have shared your comments with my colleagues to ensure we make the necessary enhancements to our services to ensure this does not happen again. I look forward to an opportunity to personally turn this around on your next visit. Please feel free to connect with me anytime at Melvin.Valerio@hotel48lex.com to further discuss your time with us or for assistance with your next reservation. Yours in hospitality, Melvin Valerio Director of Rooms
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Shannon wrote a review Dec 2021
6 contributions14 helpful votes
Pros: Beautiful view, comfortable bed, good size room and bathroom, secure site, friendly staff, late check out available at times, no bugs, and will hold luggage past check out time. Cons: Our room was clean sort of. Desktop and kitchenette area had noticeable dust and the air filter in the room for the heating and cooling was beyond needing to be replaced. Over whelming perfume scent in an attempt to smell fresh but was not pleasant. Fridge did not work. Phone beeped every few minutes, my husband was able to fix it. No information about amenities at the hotel were provided in the room such as info. about the restaurant attached, the 2nd floor area, butler's pantry etc. While we did not go to NYC to watch TV, we do like to unwind before bed with it on. The guide button on the remote did not work so we never knew what was on and there were limited channels. Should have brought our fire stick. For the price we paid I don't know that we would go back. Also, we were unaware that due to COVID most restaurants are closing their kitchens by 10:30 even on weekends. This left us scrounging for food on a Saturday night after a show. Google and websites are not updated showing this change.
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Date of stay: November 2021
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Sleep Quality
1 Helpful vote
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Dec 15, 2021
Dear Traveltips7, Thank you for your feedback regarding your stay with us. I am sorry that you experienced some challenges and hope we can work through this better in the future as we want to ensure all returning and new guests have a positive memorable experience. Please feel free to contact me directly at Melvin.valerio@Hotel48lex.com to assist with your next stay. As we wish to turn this around.
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elly71255 wrote a review Dec 2021
Washington DC, District of Columbia5 contributions
Let me preface by saying that we have stayed a few times over the last few years at 48lex and have not had any reason to complain about anything. We were assigned to room 1802. Check in was smooth sailing. We were happy with our room. That evening we were looking for a container to place toothbrushes (none). We found 2 paper cups - one of which we had to share to drink & the other to place our toothpaste & toothbrushes. Really?? How ridiculous and cheap and please do not use the excuse of Covid - at least stash 4 or 5 cups in each room for hot & cold beverages & by the way we met other hotel residents who were equally annoyed at this. The next morning, I went to take a shower - soap dispenser did not work - finally removed the top and poured the liquid soap. I called downstairs to inform of this & the cup issue. I was told they would take care of this. We left our room on 12/4 around 10.30 and were gone until approximately 4 pm. When we returned we were astounded to see that our room had not been serviced & no extra cups and of course no replacement of soap container. We called a number of times downstairs (approximately 5) and even went down physically as we also had no towels - the old ones were on the bathroom floor … we kept getting told that we were on the list. Please note that when I tried to call housekeeping nobody ever answered the call. Nobody ever came - in the end, I fixed the bed, took the towels out of the room and placed them in the hall and tried to clean bathroom. Of course, I have to add that only one elevator was working the whole time and to get from one floor to another, the wait was very long - 15 minute waits and as seniors we cannot climb 18 floors. The next morning, we had no towels and did not shower. We asked if we could do a late check out but were informed that no, we could not. We rushed to depart. On the train departing NYC I wrote a long email to the email address I was given for "management" which I later realized was the reservations email.... I have not heard back - not even an apology. Do not stay here - not one of the staff we spoke to about the problems gave a "!" and it was like speaking to a wall.
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Date of stay: December 2021
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Dec 9, 2021
Dear elly71255, Thank you for taking the time to share your experience with us. We value your feedback, and I have shared your comments with my colleagues as we will use them to enhance our services for your next visit. I regret that your time with us wasn't seamless, while I can offer no excuse, I wanted to express my most humble apologies for the missteps in service you endured. I look forward to an opportunity to personally turn this around on your next visit. Please feel free to connect with me directly at Melvin.Valerio@Hotel48lex.com to further discuss your time with us. Thank you Melvin Valerio Director of Rooms
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sjones2385 wrote a review Dec 2021
Charlotte, North Carolina5 contributions3 helpful votes
POOR SERVICE!! We checked-in early this AM and were pleasantly greeted by the person at the front desk and also surprised the room was ready. We dropped our luggage at the room and met our daughters for a full day of sightseeing in NYC. That is where the good experienced ended. We called the front desk beginning around 4:30PM to order two pillows and more coffee cups as the room only had one cup and my wife used that for an afternoon coffee. No answer at the front desk, but we figured it could be a busy time with guests checking in. No problem, we’ll call back in 15 mins. Instead of calling, I decided to go looking for ice with the ice bucket but no ice on the floor (19th) and no signs on where the machine was located. So I decided to head to the front desk and get directions, we just wanted a cocktail before heading out to meet the girls before dinner. The front desk person was on the phone so I waited for her to finish then asked her where the ice machines were located. Instead of telling me, she apologized and said she would “send a bucket of ice right up” to the room. I was a bit confused but agreed and then asked for the pillows and coffee cups we were calling about earlier. She took all the info and even wrote it down. 15 minutes go by, no ice, so I call the front desk, this time she answers, tells me she would check on it and send it right up, but then essentially hung up on me without giving me a chance to respond. Now I’m annoyed, I would have gladly fetched the ice myself if she would have just directed me to the machine on the first trip. 10 mins go by, still no ice, so I called again and this time was a bit more annoyed and raised my tone and asked if she was going to send it or could I come back and get the bucket? She told me this time that “many people were in front of me”…what? I just wanted some ice…the other stuff truly can wait…but she hung up on me again. Exasperated, I went to the lounge and grabbed two cups of ice to make the cocktail, so problem solved. Called again at the 50 minute mark, talked to another front desk person, was nice and just asked calmly about the ice and other items. He told me he just talked to housekeeping and “you are next”. Now past 1 hour, no ice or the other stuff. At the end of the day, the front desk person flushed a good experience for us by setting unreasonable expectations for something so simple. I understand COVID and staff shortages, and this is not a world problem, but for $700 a night, I would expect some basic customer service. Would definitely recommend finding another hotel.
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Date of stay: December 2021Trip type: Traveled
Room Tip: Book somewhere else
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Dec 9, 2021
Dear Laurajac89, Thank you for taking the time to share your experience with us. I regret to read of all the missteps in service during your time with us , and apologize that you left our hotel with a less than perfect experience. I have shared your feedback with my colleagues to ensure that this does not happen again. I look forward to connecting with you should you reach out to me at Melvin.Valerio@hotel48lex.com to further discuss your time with us, and for some suggestions to enhance our services. I look forward to welcoming you back soon, and to personally turn this around! I look forward to connecting with you soon! Thank you, Melvin Valerio Director of Rooms
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Steven K wrote a review Oct 2021
New Haven, Connecticut201 contributions109 helpful votes
My birthday dinner and night in NYC. The hotel looked perfect on paper, but the devil is in the details. Furniture is scraped up and marred in places. I tried to call down to the front desk and ask for coffee cups, cream, sugar to go with the Nespresso machine...but the phone was dead. On the plus side the room was clean and the bed was comfy. Bathroom was clean. Checkout? There was a five person line to get OUT with only one person at the desk and she seemed overwhelmed. I tossed my "key" in a bowl with others and left. I expect this kind of marginal service from a lower priced chain. I paid way too much for too little. And the wi-fi never worked.
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Date of stay: October 2021
Value
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2 Helpful votes
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Response from Melvin Valerio, Guest Services / Front Office at Hotel 48LEX New York
Responded Oct 27, 2021
Dear Steven K, Thank you for taking the time to share your experience. I regret to read that your experience with us was not seamless, and wanted to express my most humble apologies for any inconvenience these missteps in service caused during your stay. I will surely share our comments with my colleagues to explore ways we can enhance our services to ensure an experience like this never happens again. Whether good or bad, I welcome all feedback as it is an opportunity to view your stay from your eyes. I appreciate you taking the time to share. I look forward to connecting with you should you reach out to me at Melvin.Valerio@Hotel48lex.com at any time to further discuss your time with us. Thank you again for choosing Hotel 48LEX New York
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arl l wrote a review Sep 2021
Seattle, Washington16 contributions8 helpful votes
Room was okay clean but tired. No glasses or cups in room. Coffee amenities were budget class. HIDDEN $45 daily fee for the privilege of having access to purchase things! If I could I would have backed out of my reservation. Will never return.
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Date of stay: September 2021Trip type: Traveled
4 Helpful votes
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Response from Melvin Valerio, Owner at Hotel 48LEX New York
Responded Sep 13, 2021
Thank you for taking the time to share your review. I regret to read of the several missteps in service you have endured and again, would like to extend my most humble apologies for this experience. This is not at all indicative of the fine service we strive for here at Hotel 48LEX New York. I do look forward to an opportunity to personally turn this around. should you like to discuss your experience in greater detail, please feel free to connect with me anytime at Melvin.valerio@hotel48lex.com for further review. Thank you again for choosing Hotel 48LEX New York.
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Francesca H wrote a review Sep 2021
Venezuela2 contributions
Ok, so this wasn’t my first time traveling to New York, however it is my first time returned since the pandemic, so it was a little shocking to say the least. The Hotel was not what I expected. No one at the door to help with my bags, not much staff around at all the property felt very much likes ghost town. The trip started off rocky, no housekeeping no breakfast, but I have to admit after the bad first impression, the staff in this property made it much better. We wanted some proper American brunch and the Hotel only provided very basic yoghurt and cereals, the wonderful Concierge has suggested a fantastic Brunch nearby called Bond 45, also he helped us book a table at a Italian restaurant in Little Italy. We were a bit flustered and thrown off our game and were a bit lost. The young gentleman Anthony gave us such brilliant suggestions over and over! We were on a budget, the taxi try to rip us off and charge me $150 to Newark airport, again we were saved by the Concierge who guided us by Newark Airtrain. Thank you to you because you made this worth it. Excellent manager
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Date of stay: August 2021Trip type: Traveled
Room Tip: Do not park
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Response from Melvin Valerio, Owner at Hotel 48LEX New York
Responded Sep 13, 2021
Thank you for taking the time to share your review. I regret to read that we did not exceed your expectations during your time with us. I will surely share your feedback with my colleagues so that we can use your comments to explore ways we can enhance our services moving forward. Thank you again for choosing Hotel 48LEX New York!
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PRICE RANGE
$332 - $497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt 48 lex hotel new york city
LOCATION
United StatesNew YorkNew York CityMidtown East / Manhattan
NUMBER OF ROOMS
116
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Frequently Asked Questions about Hotel 48LEX New York
Which popular attractions are close to Hotel 48LEX New York?
Nearby attractions include St. Patrick's Cathedral (0.3 miles), Grand Central Terminal (0.3 miles), and Steve Cohen's Chamber Magic (0.2 miles).
What are some of the property amenities at Hotel 48LEX New York?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel 48LEX New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel 48LEX New York?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel 48LEX New York?
Yes, parking is available to guests.
What are some restaurants close to Hotel 48LEX New York?
Conveniently located restaurants include Spice Symphony, Obao Noodles & Bbq, and 99 Cent Fresh Pizza.
Are there opportunities to exercise at Hotel 48LEX New York?
Yes, guests have access to a fitness center during their stay.
Does Hotel 48LEX New York have airport transportation?
Yes, Hotel 48LEX New York offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel 48LEX New York?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel 48LEX New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Hotel 48LEX New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.7 miles), World Trade Center Memorial Foundation (3.7 miles), and Hamilton Park (2.5 miles).