Stayed for 4 nights and cannot fault the staff, location, amenities and overall holiday...

...This hotel is also in a great location for Broadway theaters and other midtown attractions (but on the other hand, 42nd street is quite congested with tourists)...

The hotel is pricey but to be expected for location and the room is pretty big especially compared to some of the reviews on other hotels...

...Best thing about it is the location and views enjoyed through dirty windows...

Location is in the midst of Times Square..just too busy and noisy... The room was fine, but location of hotel just didn't work for us...

...Location good - Price TOOOO HIGH...

...The valet parking staff were efficient and very attentive, and you simply can't beat the location...

The location in Times Square is great, you are only a few steps away from the Subway to get round the city...

...The room was surprisingly very quiet considering the location... Great location for broadway shows, walking to Urban Hawker, Summit One Vanderbilt and it was just a few steps to ride the subway to the Harry Potter New York Store...

The location is great, the hotel is ok but the fact that they are not upfront about their $35 hotel credit (which was charged anyway scam) and resort fee...

...You could not ask for a better location in New York...

...Not to mention the location was central to everywhere we wanted to visit...

...This hotel location can not be beat, and the finishes are on brand with other hotels of this chain...

...First off, the location is perfect, right off of Times Square as well as the subway connection there is perfect to be able to to anywhere in the city...

...The hotel location is great, right at the center of broadway and times square and room size is standard to Manhattan...

...I’m so glad we did because not only was the location amazing but the staff was exceptional... Overall the room was very clean but I feel for the amazing location and the Hilton brand itself, the rooms could look a little more modern and use some minor cosmetic changes...

...The location was within walking distance to Time Square... Honestly, great location, but not a great experience...

hotel is very basic, location is what might make it worth it...

...The hotel is about two blocks from the Times Square but the service is not on a par with its location...

...Bit pricey but location good...

...Horrible decoration of the room, disgusting carpet, old fashion coffee machine, etc… In top of that, reception never available by phone...

We stayed in the Aladdin themed room for our 11 year wedding anniversary ... The Alladin show is phenomenal and I was so excited and in awe of the beauty and the colors and the talent that I saw on the stage... Everything was clean organize, and due to it being our anniversary they sent us up a bottle of wine as a courtesy, which was amazing and a beautiful and tasty cheese plate with strawberries so many yummy goodies on there... After checking in and looking at the beautiful room, we decided to go down and grab a bite to eat in which we were provided with the Aladdin drinks, which were fancy with sparkles in it, and, the Aladdin genie lamp which was a nice touch ...

...Spacious and clean rooms, quiet halls ...

...The rooms are clean and comfortable, and they are large, especially for New York...

...The rooms are simply decorated with comfortable and luxurious beddings/pillows and sanitized bathroom/shower...

...Our room on the 29th floor was clean, spacious, and well appointed with comfortable beds and bedding with an awesome view south (ask for an even numbered room)... Rooms were also very quiet with great blackout curtains - everything we needed...

...The rooms and decor felt modern and updated throughout the hotel, and all of the staff were very welcoming and warm...

...The rooms are spacious, clean and comfortable...

...Rooms were clean, well appointed as per the Hilton brand values...

...The lights/ giant screens are on all night...

We stayed in the King Time Square corner room...

...The bell hops were absolutely wonderful...

...The room had classic furnishings and was very clean...

...Now my only issue which isn’t really a major issue but I would recommend maybe just doing some modern room decor and fixture upgrades. Overall the room was very clean but I feel for the amazing location and the Hilton brand itself, the rooms could look a little more modern and use some minor cosmetic changes...

...The hotel and rooms still have a 1990s tacky dark wood and gold...

...The rooms are very spacious-I loved that they also have a refrigerator...

...Nice, clean and comfortable rooms...

...We had breakfast one morning at Ellen’s Stardust Diner, Broadway/51st street where the waitress sing and dance, a lot of them quit because they got a job on Broadway in theater, a nice place to go!...

...They don’t pick up the phone, even when we wanted room service and the queue to speak to the front desk is at least 15-20 min at any time when you physically go down... Overall I would recommend this hotel for its location and great rooms...

...On asking for late check out the woman asked “room number?” and then simply stated “1pm” without asking what time I ideally would like offering a few words of apology if that was not possible... Hotel was clean and rooms were reasonably sized (king deluxe)...

...In the morning, from our ‘deluxe’ room, which is exactly identical to our daughters’ room only a few floors higher, we are awakes before 8am by the room service incredibly keen to start with our room... My daughters have been woken up at midnight by room service not knocking in and delivering some water to the wrong room...

...The good stuff: The rooms here are quite large by NYC standards, and many have great views of either the Empire State Building or Times Square. My room on the 35th floor had a great Empire view... This hotel is also in a great location for Broadway theaters and other midtown attractions (but on the other hand, 42nd street is quite congested with tourists)... The bad: My room had a stale, musty smell, like maybe it had been smoked in sometime in the recent past, and some of the surfaces were quite dusty... This could be because I checked in early, so I got a room that hadn't been refreshed in a while?...

...Booked guaranteed connecting rooms and then allocated rooms 14 floors apart. Hotel “fixed” the problem by downgrading one of the rooms with no offer of refund...

We stayed in the Aladdin themed room for our 11 year wedding anniversary ... After all of that was squared away my husband and I went to the show because check-in wasn’t until four so we decided to do the early show Thry allowed us to leave our bags in the lobby until our room was ready... After the show, we went to our room and checked in, leveryone was very kind and excited that we were staying in the room as I was told we were only a few couples maybe two or three families that actually stayed in that room ,so they were really excited to have us there... I think after all the money spent in the room, possibly Crayola crayons in a little package would be better versus the crayons provide it because they weren’t even coloring on the paper... When we arrived to the room, you walk down the hallway and you start to see some beautiful photographs and pictures of Aladdin and the different artists and you open up the door , it’s like you’re transformed into a movie...

...I normally don’t stay in the Times Square area of NYC, but my son requested it for a birthday trip, so I booked an upgraded “Deluxe Times Square View” room for him. I checked in ahead on the Hilton app and was not allowed to pick a room, instead receiving a cheery message assuring me they would select a great room and attempt to upgrade me due to my Diamond status... This being a busy location, I didn’t expect an upgrade (especially since we needed two beds), but was very disappointed to end up being downgraded to a room that not only didn’t have the view I paid extra to have, but which shared a wall with the noisy elevator banks, subjecting us to the constant rumbling of the three elevators and disrupting our sleep... Further it was a handicapped accessible room as well, which meant an open shower with only a small low pressure hand wand (which made showering a chilly and tedious task) and all surface space being sacrificed for the open floor needed to navigate a wheelchair... I had read in the reviews that this location doesn’t do a good job of taking care of loyalty members, so I wasn’t surprised, but it was still very disappointing to not only pay for a room I didn’t receive, but to be placed one of the worst rooms this hotel has to offer... Aside from the issues, the room was otherwise clean and modern and in good condition, with comfortable beds and minimal noise from the streets...

This hotel is perfect for your trip to new york... When we checked in we were told we needed to pay €100 per night for 4 night as a security deposit...

...Our room on the 29th floor was clean, spacious, and well appointed with comfortable beds and bedding with an awesome view south (ask for an even numbered room)... We had a room cleaning each day with trashes emptied, beds made, complimentary waters refreshed and clean towels... Rooms were also very quiet with great blackout curtains - everything we needed...

...The hotel is very clean and modern and the room are some of the largest I have ever seen in a New York Hotel. We notice as well the rooms are well insulated from the outside noise and each other...

...The rooms are simply decorated with comfortable and luxurious beddings/pillows and sanitized bathroom/shower...

...Our room on the 41st floor (4109) had a view of Times Square and the NewYear's ball (which was still there and changes colors). The room was surprisingly very quiet considering the location... If that's a concern for you ask for a south facing room...

...The rooms were clean, extremely large, and the staff was over the top pleasant... The front desk staff was amazing making sure that our rooms were Adjoined so we didn’t have to move our baggage from one day to the next...

...Now my only issue which isn’t really a major issue but I would recommend maybe just doing some modern room decor and fixture upgrades. Overall the room was very clean but I feel for the amazing location and the Hilton brand itself, the rooms could look a little more modern and use some minor cosmetic changes...

...The rooms are very large by NYC standards which is wonderful for a family. The rooms had comfortable bedding but after a major renovation, I felt like the rooms still looked worn or perhaps just only cosmetic upgrades were done... O was expecting a completely renovated room and was a disappointed in the room... First, we were told by central reservations that we could have a rollaway bed so my teens didn’t have to share a bed... Check in was SLOW and i mean a half hour while two attendants had to check in about 10 rooms...

The rooms were amazingly quiet compared to outside. While you can probably check in early, I learned you get a better room selection if you wait to check in around 3pm... The room is expensive but I was luckily able to stay by using Hilton points...

...It used to be an excellent hotel, but ever since it reopened after COVID the service has completely gone downhill... Furthermore, there were plenty of people sitting around the main lobby because rooms were not available...

As a Hilton diamond members, my wife and I decided to stay at this hotel for our NYC New Year weekend. The hotel was extremely crowded we were not offered an upgraded room and although the room was clean and comfortable, the views from our room were a little dissapointing...

...Lobby is on the 21st floor of the building, which means that most of the rooms are already pretty far away from the noise of the city. The room was large in comparison to what I found in other nearby hotels, and it seemed fairly modern and clean... It does seem a bit of a shame that for being closed for over two years, the pictures of the hotel pre covid appear to be the exact same layout of the rooms and lobby, which is unfortunate that they didn’t update them in that time, but this is of little concern, just an observation... The hotel room definitely is worth the price we paid... I was also told when checking in that a room on the 42nd floor was blocked out in the system for me to check into later in the day, but when we did check in, they put us instead in one on the 33rd floor... Not a big deal, but it was a bit frustrating and disappointing to not be in the room I was told...

...They don’t answer the phone and when you request that the room is cleaned they come so late that there is no point having the room cleaned. The hotel room is clean but there is no customer service at this property so if your looking for a hotel that cares about you as a guest this is definitely not the hotel to stay at...

...1400 dollars for 2 nights for that, honestly it is a rip-off...

...We had a larger car with us and paid $100 per day for valet parking - the vehicle is taken 5-6 blocks away...

...Extortionate poor quality breakfast... Bill at the end was missing a credit and included bogus charges but there was no meaningful way to engage... I don’t think I’m alone in thinking this hotel tries it on... Also, this hotel does not have room service by any normal understanding...

...The continental breakfast is $18 before taxes and fees. You would think for a party of 2 breakfast may be worth it right?... At check out your reasonable continental breakfast costs you about $22 per person... You learn that just before they tell you about the $35 dollar a day resort fee that gets tacked onto the bill that you thought included all fees... I do not appreciate when a company tries to get you to figure out which cup the ball is under at check out time... I ended up paying significantly more overall than a stay at my favorite hotel would have cost me... This was due to Hilton's slight of hand/not obvious fees...

...This being a busy location, I didn’t expect an upgrade (especially since we needed two beds), but was very disappointed to end up being downgraded to a room that not only didn’t have the view I paid extra to have, but which shared a wall with the noisy elevator banks, subjecting us to the constant rumbling of the three elevators and disrupting our sleep... I had read in the reviews that this location doesn’t do a good job of taking care of loyalty members, so I wasn’t surprised, but it was still very disappointing to not only pay for a room I didn’t receive, but to be placed one of the worst rooms this hotel has to offer... Management tends to leave canned “we’re so sorry we didn’t meet your expectations” responses, but they don’t seem to take the issues to heart or correct them (I’m sure nobody will offer to refund the up charge I paid, for example)... Many complain about the destination fee, but this is the norm in a big city and is reviewed at check in... The breakfast buffet is overpriced for what’s offered, but the lobby market has lots of continental breakfast selections (pastries, yogurt, fruit, egg sandwiches, coffee drinks, breakfast bars, etc)... We averaged about $30 a day for a reasonable breakfast (bagel, yogurt parfait, waters, coffees)...

...It’s a shame they rip you off for a measly $35 a day. When you check in they will tell you in addition to what you’ve paid per night there is a COMPULSORY $35 charge on top that you HAVE to spend in the hotel each day... If you don’t spend it in the hotel they charge you anyway... A bottle of water for example from the hotel is $7 which is x3 the price of everywhere else meaning not only are they ripping you off with the $35 they are ripping you off with the prices of what you can use the $35 on... Getting ripped off left a bad taste obviously and the drug dealing outside would make me avoid this hotel if I was staying in NYC again (20m either way there are no issues it’s literally just outside the hotel)...

One of the worst Hilton hotels I have ever stayed in... Breakfast buffet for $55,50 (including compulsory gratuity and taxes) was the most pathetic tiny buffet breakfast I have ever seen serving cold bacon and hard scrambled eggs...

...When we checked in we were told we needed to pay €100 per night for 4 night as a security deposit... We were deducted €140 from the €400 we payed as a deposit.....For what we asked... I provided an email from booking to say we had destination fee and all fees and taxes paid in advance... This was not accepted by the hotel and the money was taken from the deposit...

...Upon checking in we were met with an unfriendly welcome which was alittle surprising and told we would be charged an additional $35 a day in addition to what already paid wether we used it or not... Upon checking out, They tried charging us more and I had to wait hours at the front desk for them to fix it...

...The $35 surcharge every day to spend in the hotel was hard to swallow. Just add it to nightly rate and be done with it...

...On the last morning staff member knocked on the door before 8.00 am and woke us up and asked ”what time you are leaving?” When we were leaving, the hotel gave us over 200 $ extra bill, which did not belong to us but to some other room...

...The hotel was extremely crowded we were not offered an upgraded room and although the room was clean and comfortable, the views from our room were a little dissapointing... The hotel is offering an $18 daily credit for breakfast but the breakfast buffet has 2 different prices: $18 for a continental cold option or $41 for everything both cold and hot options which include eggs or omelettes... Both me and my wife were offered the breakfast credit ($36.00) but we both wanted omelettes and pancakes so the bill for daily breakfast was a wooping $95-36=$59 with tip and tax included (Thanks Hilton!!!)...

...Breakfast is pricey and the $30 room credit doesn’t cover it...

...Had issues with being overbilled and it is impossible to get in touch with anyone. Billing person doesnt answer their phone and you cant leave a voicemail...

...Wait staff just guess if you have kids and charge you half price... Parking is pricey, so we got parking lot two blocks away and left car there...

...Did not like the $30/day fee as we spent most of the days away from the hotel. Just build it into the price so no one is suprised...

...Also they charge me for breakfast, although they took my plate for trying to get the food upstairs for my son that’s as sick... And also why was I charged $50 for that breakfast when he took it from my hand??... I asked the front desk and they told me to talk to yeh manager bc I shouldn’t be charged ...

...We much prefer the Hilton Mid Town but the property was so expensive we decided to stay here...

This hotel is totally focused on the $30 destination fee and that’s all the reception staff care about. They then send you a receipt at about 3am charging you the $30 and instead of crediting the $30 you spent which is supposed to be credited they charge it as well... I don’t really want to spend $30 in the hotel but the destination fee forces you to do that and I was charged a total of $60 destination fee for 2 nights... As stated this hotel only cares about credit cards and customer service is not a priority at this property...

...Two issues: First, the front desk obviously had a miscommunication about the F&B credits which significantly increased my final bill. I added a guest when checking in, and I was told by the front desk that I was able to receive $36 F&B credit per day ($18 per person) as a diamond member... However, at check out, I was told that only $18 credit could apply each day because my booking was for only one person (so why you told me $36 per day when check in?)... Most importantly, there was considerable confusion about the cold breakfast ($18 per person) and the hot breakfast ($40 per person)... No sign about the two lines of selection, and I actually asked about the difference twice, but still we "accidentally" picked the hot one with some oatmeal, and received a bill of over $100 with 18% gratitude automatically added... There is an Applebee downstairs with more reasonable and clearer pricing...

...The room is cleaned everyday and it is important for my family especially after our daily trip...

...Aside from the issues, the room was otherwise clean and modern and in good condition, with comfortable beds and minimal noise from the streets... Six elevators means you rarely wait more than a minute or two, staff is friendly and efficient and there is daily housekeeping...

...Room was so spacious and loved having room cleaned daily like Pre- Pandemic Days!!!...

...Hotel is clean and the rooms are adequate for a good night sleep...

...Room was nice and clean, lots of room...

...The lobby is clean, staff is friendly, and we never had a single issue. Our room on the 29th floor was clean, spacious, and well appointed with comfortable beds and bedding with an awesome view south (ask for an even numbered room)... We had a room cleaning each day with trashes emptied, beds made, complimentary waters refreshed and clean towels... Rooms were also very quiet with great blackout curtains - everything we needed...

...The rooms are simply decorated with comfortable and luxurious beddings/pillows and sanitized bathroom/shower...

...Our rooms had great views, super clean, and had been through a remodel... Shower was great and with good water pressure...

...The hotel is very clean and modern and the room are some of the largest I have ever seen in a New York Hotel...

Great location, clean room...

...The view from the room was superb and the room was clean...

...The rooms are spacious, clean and comfortable...

...The rooms were clean, extremely large, and the staff was over the top pleasant... The front desk staff was amazing making sure that our rooms were Adjoined so we didn’t have to move our baggage from one day to the next...

...Houskeeping Staff (Maria) made sure our rooms were cleaned and replenished of all items needed for our stay...

...The room had classic furnishings and was very clean... We loved that we were greeted every morning by the cleaning staff with good morning and have a good day...

The hotel was very clean and made me feel comfortable my whole stay...

...Rooms very clean but somewhat dated...

...Nice, clean and comfortable rooms...

...They don’t answer the phone and when you request that the room is cleaned they come so late that there is no point having the room cleaned. The hotel room is clean but there is no customer service at this property so if your looking for a hotel that cares about you as a guest this is definitely not the hotel to stay at...

...The room was large in comparison to what I found in other nearby hotels, and it seemed fairly modern and clean... All in all, solid hotel that I would definitely stay at again in NYC...

...They will tell you upon check-in that you have a $35 credit per day to be used in the restaurant. The continental breakfast is $18 before taxes and fees... At check out your reasonable continental breakfast costs you about $22 per person...

...I normally don’t stay in the Times Square area of NYC, but my son requested it for a birthday trip, so I booked an upgraded “Deluxe Times Square View” room for him. I checked in ahead on the Hilton app and was not allowed to pick a room, instead receiving a cheery message assuring me they would select a great room and attempt to upgrade me due to my Diamond status... I had read in the reviews that this location doesn’t do a good job of taking care of loyalty members, so I wasn’t surprised, but it was still very disappointing to not only pay for a room I didn’t receive, but to be placed one of the worst rooms this hotel has to offer... Management tends to leave canned “we’re so sorry we didn’t meet your expectations” responses, but they don’t seem to take the issues to heart or correct them (I’m sure nobody will offer to refund the up charge I paid, for example)... Six elevators means you rarely wait more than a minute or two, staff is friendly and efficient and there is daily housekeeping... This hotel handles it as a food & service credit you can use, which the vast majority of hotels do not, so that’s a plus... The breakfast buffet is overpriced for what’s offered, but the lobby market has lots of continental breakfast selections (pastries, yogurt, fruit, egg sandwiches, coffee drinks, breakfast bars, etc)...

...Just make sure you stop by the front desk when checking out to make sure your food and beverage credits were properly applied...

...Being able to use the app the check in and out along with the digital key allowed for a seamless stay... However, what was most impressive is what happened after I check out..I left an item in the room and didn’t realize until after I returned home... I was able to have my item delivered to me in a few days time...

...Do need to call out in particular Robert (downstairs bellman) was super helpful, enthusiastic, and a highlight for the hotel. While we interacted with him a couple of times he was particularly helpful in making sure we got to JFK in time for our flight and took care of us in what could have been a stressful situation... Additionally when we had checked with other bellman prior to leaving on best way to get to airport they responded taxi's are impossible to get and pushed for us to book their car service (I assume they must get commission)... Luckily we trusted our gut and Robert was there the following morning to assist...

The hotel and staff of the Hilton Times Square are amazing! Front Desk Staff at check-in and check-out (Corvette) were welcoming, professional, polite and courteous... Houskeeping Staff (Maria) made sure our rooms were cleaned and replenished of all items needed for our stay... Attendants in the Shop were also very helpful and patient, as we were indecisive with our purchases... Thank you Hilton Times Square!...

...Unfriendly staff (reseption, cleaners, restaurant staff)... On the last morning staff member knocked on the door before 8.00 am and woke us up and asked ”what time you are leaving?” When we were leaving, the hotel gave us over 200 $ extra bill, which did not belong to us but to some other room...

...He was so welcoming every time our family came in from exploring NYC. We always looked forward to coming back to the hotel because he was there to greet us with a smile and always made us laugh... He deserves all the praise and is an unforgettable part of our trip...

Three of the six elevators are working... Wait times for an elevator are long... If you are on a lower floor it will be even longer, as any elevator that stops will be full already...

...I’m so glad we did because not only was the location amazing but the staff was exceptional. Every one of the staff members that we came into contact with were extremely friendly and helpful with a special mention of Raquel Woods, the front desk clerk, she was AWESOME... Raquel was a very pleasant start to our short visit, she was very personable and welcoming, it felt like and interaction between long time friends... She went over and beyond to make sure that we had a great experience and I am so thankful because that initial pleasant interaction set the tone for our trip 😊... Thanks to our amazing front desk clerk, Raquel, we got an Empire State view and I loved it... Raquel and the other staff were so amazing that I would definitely stay here again and we’re actually already planning another visit...

...I had to cancel due to medical issue so my daughter took my spot. When my wife checked in she was told they were denied the Honors Diamond member "free" breakfast ($50 value each) because the "member" was not with the party... I supported Hilton properties during the COVID shutdown and for two years was very loyal... This is how Hilton and their franchises treat loyal customers...

...It used to be an excellent hotel, but ever since it reopened after COVID the service has completely gone downhill... Then, this property charges a $30 resort fee that provides a food and beverage credit... They had the nerve to charge us the resort fee and not provide the food and beverage credit, and service recovery has been extremely poor...

...Very personable staff, desk, breakfast, quick maintenance and porter. Our maintenance need was handled promptly and the young man also offered helpful tips with hvac settings... Most noticeable is Robert who safely stored our luggage for short periods before check in and after our checkout... Other than his lunch and breaks, he is there all day and remembers patrons by name... All staff have been wonderful but change as the day and night progresses... We found it comforting to have the same person deal with our valuables... You’ll probably need this service as there is plenty nearby to do when waiting for check in or transportation out...

As a Hilton diamond members, my wife and I decided to stay at this hotel for our NYC New Year weekend. The hotel was extremely crowded we were not offered an upgraded room and although the room was clean and comfortable, the views from our room were a little dissapointing... The hotel is offering an $18 daily credit for breakfast but the breakfast buffet has 2 different prices: $18 for a continental cold option or $41 for everything both cold and hot options which include eggs or omelettes... Both me and my wife were offered the breakfast credit ($36.00) but we both wanted omelettes and pancakes so the bill for daily breakfast was a wooping $95-36=$59 with tip and tax included (Thanks Hilton!!!)...

...on the phone they told me i checked that on the app, and when i complained to Hilton customer service they told them they asked us at check in, both stories are just flat out lies. after several weeks of complains to HH customer service, they decided to pay me out directly, since the hotel management insisted on their false story...

Stayed at the Hilton Times Sq.Hotel, nice hotel in times sq... No, their elevators are horrible, you have to take one up to the lobby then another one to your room, with 44 floors and only one elevator working what a long wait, one time they had 2 elevators working, we were on the 31st floor so we would go up to go down... Then when I checked out they gave me a bill for 80,00 for valet parking, I told them we didn’t have a car we can’t by Amtrak train, so they took it off my bill and I did get a receipt to that effect... Took the ferry over to Staten Island and you go by The Statute of Liberty and the Ferry went very slow so everyone could take photos... We had breakfast one morning at Ellen’s Stardust Diner, Broadway/51st street where the waitress sing and dance, a lot of them quit because they got a job on Broadway in theater, a nice place to go!...

...The hotel is about two blocks from the Times Square but the service is not on a par with its location... I added a guest when checking in, and I was told by the front desk that I was able to receive $36 F&B credit per day ($18 per person) as a diamond member... However, at check out, I was told that only $18 credit could apply each day because my booking was for only one person (so why you told me $36 per day when check in?)... Not only the line was long (15-20 min wait) on a Thursday morning, the breakfast selectin was very limited... Most importantly, there was considerable confusion about the cold breakfast ($18 per person) and the hot breakfast ($40 per person)...

...They don’t answer the phone and when you request that the room is cleaned they come so late that there is no point having the room cleaned...

...The hotel room definitely is worth the price we paid. The only thing holding me back from a 5 star review is that the staff weren’t anything above and beyond what you’d expect for base level service... They did their jobs, which is great, but the service just didn’t stand out compared to most hotels... I was also told when checking in that a room on the 42nd floor was blocked out in the system for me to check into later in the day, but when we did check in, they put us instead in one on the 33rd floor... All in all, solid hotel that I would definitely stay at again in NYC...

...Whether it’s watching a show or picking up a takeaway piece of pizza , the Hilton will always seem close to these amenities. Shopping a breeze, taking your bags back quickly and heading out for more...

...They don’t pick up the phone, even when we wanted room service and the queue to speak to the front desk is at least 15-20 min at any time when you physically go down... Overall I would recommend this hotel for its location and great rooms...

We stayed in the Aladdin themed room for our 11 year wedding anniversary ... When we arrived it was not told by my husband that we had to call the valet when we arrived... After all of that was squared away my husband and I went to the show because check-in wasn’t until four so we decided to do the early show Thry allowed us to leave our bags in the lobby until our room was ready... I think after all the money spent in the room, possibly Crayola crayons in a little package would be better versus the crayons provide it because they weren’t even coloring on the paper... Everything was clean organize, and due to it being our anniversary they sent us up a bottle of wine as a courtesy, which was amazing and a beautiful and tasty cheese plate with strawberries so many yummy goodies on there... After checking in and looking at the beautiful room, we decided to go down and grab a bite to eat in which we were provided with the Aladdin drinks, which were fancy with sparkles in it, and, the Aladdin genie lamp which was a nice touch ... We enjoyed it and the breakfast the next day... I would definitely love to stay here again I had a wonderful experience in this hotel, and although we were in the middle of Times Square, you couldn’t hear anything , the views were amazing the food was amazing... The hospitality was phenomenal, and we will definitely love to stay here again...

...Booked king specifically, was given 2 doubles. Zero recognition of elite benefits... Double check your receipt after stay as they will not remove breakfast charges that they are required to remove and then getting them to fix takes lots of back and forth...

...They will tell you upon check-in that you have a $35 credit per day to be used in the restaurant. The continental breakfast is $18 before taxes and fees... You would think for a party of 2 breakfast may be worth it right?... At check out your reasonable continental breakfast costs you about $22 per person...

I normally don’t stay in the Times Square area of NYC, but my son requested it for a birthday trip, so I booked an upgraded “Deluxe Times Square View” room for him... Further it was a handicapped accessible room as well, which meant an open shower with only a small low pressure hand wand (which made showering a chilly and tedious task) and all surface space being sacrificed for the open floor needed to navigate a wheelchair... Aside from the issues, the room was otherwise clean and modern and in good condition, with comfortable beds and minimal noise from the streets... If you are doing all the usual touring, it’s a good base of operations, with most subway lines and many theaters and restaurants within a quick walk... Six elevators means you rarely wait more than a minute or two, staff is friendly and efficient and there is daily housekeeping... This hotel handles it as a food & service credit you can use, which the vast majority of hotels do not, so that’s a plus... The breakfast buffet is overpriced for what’s offered, but the lobby market has lots of continental breakfast selections (pastries, yogurt, fruit, egg sandwiches, coffee drinks, breakfast bars, etc)... We averaged about $30 a day for a reasonable breakfast (bagel, yogurt parfait, waters, coffees)...

...Hotel is next to the Metro, Central Bus Station... Hotel is clean and the rooms are adequate for a good night sleep... If you don’t spend it in the hotel they charge you anyway... A bottle of water for example from the hotel is $7 which is x3 the price of everywhere else meaning not only are they ripping you off with the $35 they are ripping you off with the prices of what you can use the $35 on...

...The lights/ giant screens are on all night... Great location for broadway shows, walking to Urban Hawker, Summit One Vanderbilt and it was just a few steps to ride the subway to the Harry Potter New York Store... Just make sure you stop by the front desk when checking out to make sure your food and beverage credits were properly applied...

...Being able to use the app the check in and out along with the digital key allowed for a seamless stay. The view from the room was superb and the room was clean... Not to mention the location was central to everywhere we wanted to visit... I was able to have my item delivered to me in a few days time...

The location in Times Square is great, you are only a few steps away from the Subway to get round the city. The staff were friendly and very responsive to any request... The hotel is very clean and modern and the room are some of the largest I have ever seen in a New York Hotel... We notice as well the rooms are well insulated from the outside noise and each other... This has definitely been our favorite place to stay in New York City...

...But what hotel lacks in grand entrances makes up with superb top notch services (especially front desk and bell staff/security). The rooms are simply decorated with comfortable and luxurious beddings/pillows and sanitized bathroom/shower... Did not eat at hotel's restaurant because of so many great eateries within a short walking distances... So close to many entertainment and culinary venues... Overall, a good choice for the money to stay and explore much of what NYC has to offer...

I was so impressed with the Hilton Times Square! The rooms were really large and the bed was so comfortable - I slept great... The rooms and decor felt modern and updated throughout the hotel, and all of the staff were very welcoming and warm... I really enjoyed the breakfast and the little cafe, and the food and drinks from the bar were great... Creative cocktails and food menu... The valet parking staff were efficient and very attentive, and you simply can't beat the location...

Hilton New York Times Square is conveniently located, hotel staff is very cordial, professional and always ready to help. Rooms were clean, well appointed as per the Hilton brand values... Gym was very clean and easy to access... Bar and restaurant staff was great to talk to... Main entrance and front desk staff were always smiling and ready to help... Made our check-in process easy and frictionless... We highly recommend this hotel for family and business trips alike...

...The hotel was very clean and made me feel comfortable my whole stay. The location was perfect and close to the 3 Broadway shows I had tickets to... There was a $30 credit per day to use for dining or in the gift shop- I purchased snacks and water my whole trip... Robert the bellhop helped me with my bags, for me a ride to the airport, and made me feel like a VIP...

My family and I stayed here after the new renovation. The hotel is centrally located in Times Square, just a short walk to many local attractions... The rooms are very large by NYC standards which is wonderful for a family... The rooms had comfortable bedding but after a major renovation, I felt like the rooms still looked worn or perhaps just only cosmetic upgrades were done... First, we were told by central reservations that we could have a rollaway bed so my teens didn’t have to share a bed... When I informed the front desk that we were able to get on an elevator that was not functioning properly, they didn’t seem to care one bit... These are the little things that set a great large chain hotel apart from one that needs a customer service overhaul...

...My wife and I planned a trip to Time Square and surrounding area to enjoy the city... When my wife checked in she was told they were denied the Honors Diamond member "free" breakfast ($50 value each) because the "member" was not with the party...

...It used to be an excellent hotel, but ever since it reopened after COVID the service has completely gone downhill... Furthermore, there were plenty of people sitting around the main lobby because rooms were not available... Then, this property charges a $30 resort fee that provides a food and beverage credit...

As a Hilton diamond members, my wife and I decided to stay at this hotel for our NYC New Year weekend... The hotel is offering an $18 daily credit for breakfast but the breakfast buffet has 2 different prices: $18 for a continental cold option or $41 for everything both cold and hot options which include eggs or omelettes... Both me and my wife were offered the breakfast credit ($36.00) but we both wanted omelettes and pancakes so the bill for daily breakfast was a wooping $95-36=$59 with tip and tax included (Thanks Hilton!!!)...

...I suggest getting there earlier and having them hold your luggage... Breakfast is pricey and the $30 room credit doesn’t cover it... It’s convenient but we went elsewhere for the second morning... Valet when you leave takes minimum 1 hour to get your car... Call ahead and avoid waiting without seating... Overall great location and nice hotel rooms...

Hotel is ok - no complaints in terms of room and amenities all up to Hilton class... As diamond you get an $18 f&b credit... The breakfast for one is $50 and it’s basically what you’d get in a Hampton for free...

...I added a guest when checking in, and I was told by the front desk that I was able to receive $36 F&B credit per day ($18 per person) as a diamond member... Most importantly, there was considerable confusion about the cold breakfast ($18 per person) and the hot breakfast ($40 per person)... There is an Applebee downstairs with more reasonable and clearer pricing...