...The location was ideal for exploring TriBeCa, DUMBO, Battery Park, and Chelsea...

...The views are not to be missed and the location for downtown is very convenient...

We spent a couple of days here and we’re reminded how awesome this property and location is...

...The location was downtown but it felt tucked away from the noise and crowd...

...I chose the Conrad downtown because of the room size, amenities, star rating and location... Location: the hotel is 5 mins from the ferry, 12 mins...

...We loved the location next to the WTC, Brookfield Place and views of the Hudson and NJ from our room...

...Sum up, good rooms, great lobby, great location, nice service, but you literally have to leave the premises for spa and quality dining or bar experience...

...This lobby areas of the hotel and the general location are great for spring time...

...The location was great if you are looking to avoid the hustle of midtown, but close to the Subway to get there in no time...

...Downtown location is close to WTC, Financial District, and other important locations...

...The location was great with the upscale mall right across the street with unlimited dining options...

...The location is awesome: Bagel shop downstairs Starbucks on the opposite Whole Foods on the same street 5 minute walk to shops and malls 2 minute walk to parks and playgrounds The hotel itself is lovely...

...The location is quite good too: It is fairly quiet and there are great walking/running areas nearby...

...The location walking distance near Battery Park, Financial District, Soho and Tribeca cannot be beat...

...Great location in cold weather because there is easy access to indoor shopping malls and transportation...

From the dramatic entrances that greet you upon arrival to the well-appointed hallways and suites, there wasn't a detail that was overlooked at this Conrad location...

Perfect location for visiting sites in Lower Manhattan; the 9/11 Memorial and Museum, ferries to Statue of Liberty & Ellis Island, Wall Street, and Southside Seaport...

...The location is fabulous to wall street, the village and you can take a taxi anywhere...

This hotel is in a great location if you dont need the excitement of 34-48 street...

...Juan (the hotel manager) and Joel (at the front desk) proved invaluable assisting in locating a place to park an oversized vehicle in lower Manhattan when our planned location would no longer honor our reservation...

...I would highly recommend this property for anyone looking to escape the midtown hustle and bustle for a more laid back environment...

...Very personal touch all around at this hotel... The metal refillable water bottles were such a great touch as you go through lots of water walking around the city... I loved the bar area in between the living room and bedroom...

...I loved all the extras especially the water filter, robes, and mini bar... Also enjoyed the separate seating/work area...

Hotel itself was very modern, clean, and spacious... River view rooms were pretty both in the day and at night... Very nice touch to include a metal reusable bottle...

The Conrad downtown spoils you with their luxury suites...

...The room was gorgeous, quiet, and comfortable... I will forever stay here when visiting NYC...

...Rooms are comfy, have a nice view and are big for NYC standards...

...The rooms-all suites-are large and comfortable, each with a sitting room and separate bedroom... The rooms are very modern and well appointed, with plenty of outlets and a good wifi signal...

...The rooms are modern, very spacious and always spotless, with the most comfortable beds you can have at a hotel...

...Huge, modern rooms, and not just by NYC standards...

...The rooms were modern and well kept...

...❤️ Huge space aside, the furnishings looked and felt new (hello Marquis and Kimpton?) so I was really happy with my choice heh 🎖️ Everything was classy elegance and had that touch of luxury as expected from a Conrad - especially the bed which was awesomely comfortable...

...Inside the room, have plenty of space - hall-bar & bedroom separately, nice couch... You will see different & positive vibe, the moment you enter inside the rooms...

From the dramatic entrances that greet you upon arrival to the well-appointed hallways and suites, there wasn't a detail that was overlooked at this Conrad location...

...My room was actually a suite, and it was quite large, modern and comfortable...

...Our rooms were spacious, luxurious, and ridiculously comfortable...

...Even better was the perfectly appointed room with a lovely view...

...The bedroom and living room have a divider and bathroom between them. The rooms were plush and comfortable, and the bathrooms are lovely (Byredo Mojove Ghost product scent is amazing!)...

...I absolutely loved the rain shower and separate toilet since I was sharing the suite...

...The suites were well appointed, the bed, very comfortable and the shower was special...

We had checked in to this hotel around 5-6 dropped off our bags in our room and quickly went out since we were only staying a night. Upon entering the room around 9pm my bf brought it up to my attention that there was dust and hair on the back of toilet seat hinting it wasn't cleaned (be sure to zoom in on photos).... They said someone from house keeping could come up and clean the room but it would be up to the house keeper if we had to step out of the room... By this point we were extremely exhausted and ready for bed and didn't want to risk to leave the room...

...We were upgraded to a room with the most magnificent view of the river which we enjoyed both at night & in the mornings. Angelique texted me after our first night to check in... The location is excellent, the room spacious & spotless & every amenity you could possibly think of at your fingertips...

...This hotel was a splurge for us, and it was definitely worth it... The room itself was amazing (the beds were so comfortable -even the sofa bed, the shower pressure was perfect, the view was breathtaking, etc) I wish I knew our housekeeper's name, because the room was always immaculate, and she was the sweetest lady...

We checked into the Hilton at 1:30 and were told “they were almost done cleaning the room and it should be ready soon and can they text us?” So fast forward to 4pm, the check-in time, which was when the room was actually ready. I don’t mind if the room isn’t ready before check-in, but I do care about honesty and not misleading people... The hotel then placed my husband and I in a room facing Goldman Sachs on the third floor, the farthest from the elevators, with a non functioning lamp... I asked to change the room on the reception hotline and was told it would be faster if I go see the manager in person...

...We booked a room with a sofa bed (costs a little more than just a plain sofa) which said we could request the bed be made up in advance. We put that request into the reservation, but when we arrived at the hotel it had not happened... Another issue was that when we checked in we saw that our room had a DOG BED in it, along with dog food bowls...

...We ordered room service breakfast at 9am, it arrived quickly, warm and yummy...

Booked about a dozen rooms for an off-site wedding: two Luxury Suites, one Executive Suite, 10 more standard suites... Their room block contract was very flexible, good rates, no minimum number of rooms required plus incentives for hitting increased numbers of rooms... Full Hilton Honors benefits still apply even with the room block rate... This room was cleaned and reset to be the bridal suite while we were at the event... They did daily cleaning for all rooms and nightly turn down service for the special suites...

...When we arrived - our room was not yet ready so we went to Atrio to grab a bite... Room was immaculate - hotel staff was wonderful and attentive... I love the environmental consciousness of the hotel and the reusable water bottles and filtrated water system in the room... So much to do in the area - I highly recommend staying at the Conrad downtown!...

...It seemed very new, our room was impeccably clean, the bed was heavenly and other than like 2 random noises over 3 days I heard nothing...

...We didn't love our original room and asked to be switched to a higher floor. After speaking to three different desk clerks three different times, I was promised they had a new room for us... When we showed up to get our new keys, there was no record of us ever having asked for a room change... Chris, who was the manager on duty, immediately responded, let us stay in a different room for a few hours, then moved us to our new room, which we loved...

...After a transatlantic flight and an arrival at the hotel at 1630 to find that our suite was not ready, followed by an unfulfilled promise to find us when our room was ready, we eventually got to the room at 1730 and went straight to the very comfortable bed. A brief sojourn in NYC means that we try to keep to UK time so we were up at 3am and out of the hotel by 6am, asking that the room be serviced... They offered no explanation nor any promise as to when the room would be serviced, pleading a holiday season... For which we happily paid $1000+ dollars per night...

This is a terrific hotel located near the Hudson River in Battery Park City. The rooms-all suites-are large and comfortable, each with a sitting room and separate bedroom... The rooms are very modern and well appointed, with plenty of outlets and a good wifi signal...

...We arrived at 2pm and at 4.15pm they had stopped communicating when our room would be available. We have reservations at a 2 Michelin starred restaurant that cost a fortune to secure and they just kept saying they were expediting our room...

...The rooms are very nice and the beds are comfortable... One evening my husband and I were in our room laying down after a long day in the city... All the sudden there was a quick knock on the door and someone entered our room without waiting for us to reply... After they heard us, they quickly closed the door... Then again about 20 minutes later, someone knocked on the door and then left themselves into our room... When asked what they were doing they said they left a bag in a room and were looking for it... First of all, why would u come back to the room you had just entered as you know we were in the room... We felt an invasion of privacy and lack of respect in not allowing us to answer the door and then to come back again and just let yourself in the room you knew someone was in...

This hotel is marketed as a five star hotel... Could not order room service - tried for over 20 minutes, several calls, and nobody could help me get an order in... Rooms are nice and housekeeping is great in the rooms - but the service is sub-par throughout...

We stayed for 5 nights in 2 rooms over the Thanskgiving holiday... Staff and service were excellent...until we turned on the TVs in our rooms... I called the front desk and was promised a $100 room credit... When we reviewed our bill, the credit was missing from both rooms... As we had visited the hotel bar and lounge a number of times I asked that it be applied to Room **** - the room in which we had over $100 in food and beverage charges... I received a revised statment via email and a credit of only $32 credit was applied (to the wrong room - the one we had only used once for a food and beverage charge)...

...Large 2 room suite with nice amenities. Robes, slippers, umbrella, Nespresso coffee machine with a very cool filtered water machine in room... Very expensive for us at close to $700 a night...

...Full marks to Conrad for the environmentally friendly measures in place - refillable toiletries, proper bin recycling and in room water dispensers to refill water bottles...

...Spent a quick weekend with my family in downtown NYC and stayed at this hotel. Although the hotel is fully booked, Conrad still upgraded diamond members to the corner suite with a river view...

...The Room was not ready as we arrived early, but we were able to use the food and beverage credit at the Artio restaurant, and shortly after, we were informed that the room was ready... Since my brother and I shared a room, we needed separate double beds... No worries, as the suite was spacious with a separate living area, TV ( 2nd TV in the bedroom), Nespresso machine, and a fancy water filter machine, so there was no need for bottled water... Rooms were cleaned daily unless you opted not to have housekeeping service... One of the best Conrad hotels I have stayed at...

...I go speak to the manager at the front desk (after waiting on line) and am told they are full committed and they’re not even willing to provide a credit for this kind of experience. I won’t be staying in a Hilton any time soon… it seems their approach to customer service has changed... I would not stay here again in a city with so many options...

We stayed at the Conrad Downtown as a family of 4 (2 adults, 2 kids)...

...We booked a room with a sofa bed (costs a little more than just a plain sofa) which said we could request the bed be made up in advance... So much for grabbing the first cab back from the theater, and getting dinner there... The immediate area is kind of a wasteland after 10, so it looked like we were going to be stuck dining on the $10 Snickers in the minibar, and it wasn't even 11 pm... We found it a little surprising that a hotel charging $500 per night has no room service after, 10 pm, so be warned!...

...Their room block contract was very flexible, good rates, no minimum number of rooms required plus incentives for hitting increased numbers of rooms...

...We chose the Conrad and spent the extra money for the 5 star experience as a way to really enjoy a few nights away...

The Conrad downtown spoils you with their luxury suites...

...For which we happily paid $1000+ dollars per night...

Valet not bad when they eventually arrived and helped us... We have reservations at a 2 Michelin starred restaurant that cost a fortune to secure and they just kept saying they were expediting our room... So very disappointing we will not stay at a Hilton again despite our gold membership... Thank god for Wayne on the bar who did his best...

...Suites are modern and spacious and the daily $50 credit for Diamond actually goes a long way compared to other properties in town including the Ritz...

...BUT the restaurant and bar facilities during our stay were really poor for the price you pay at a 5 star hotel... You're kidding me this is a 5 star hotel... Next morning went down for breakfast, restaurant was lucky to have 20 people in it, sorry Sir it's 45-60min wait for breakfast, is this really a 5 star hotel!...

...Due to a holiday weekend, I can’t find other accommodations. Essentially we are trapped in this hotel for three nights...

Spent New Year’s Eve weekend at the Conrad Hotel. The rooms were modern and well kept...

We stayed for 5 nights in 2 rooms over the Thanskgiving holiday... I called the hotel last week and they said the credit was not a general credit just a food and beverage credit and only $100 - not $100/room... As we had visited the hotel bar and lounge a number of times I asked that it be applied to Room **** - the room in which we had over $100 in food and beverage charges... I received a revised statment via email and a credit of only $32 credit was applied (to the wrong room - the one we had only used once for a food and beverage charge)...

...Decided to spend my last night in NYC here after finding a great deal on Hotelux ✌🏻 I knew it was an all-Suite property without a club lounge and was ready to “rough” it out in this former Embassy Suites but turns out it was one of my favorite hotels this trip!...

...Very expensive for us at close to $700 a night. If it is in your budget or if you get a good price, it is lovely hotel...

...Staff very good,.The front desk folks very helpful and friendly...

...Full marks to Conrad for the environmentally friendly measures in place - refillable toiletries, proper bin recycling and in room water dispensers to refill water bottles...

...The standard room is a suit with a spacious sitting area and separate bedroom...

...On Aug 19, there are suddenly additional charge of $143.5 posted on my credit card. I have contacted back the hotel since I reviewed all expenses and agreed to pay the amount on bill when I checked out... The director of front desk named Adam Graf replied: “the charge is valid and will remain on your folio... You did utilize the service and charge will remain... In fact, the hotel not only charged me additional amount for laundry, but added back another 40 dollar charge that they agreed to deduct in bill for me when I checked out... It is not the amount which I have even agreed to pay... I lost my total trust in this hotel...

...Thank you again for consistently exceeding expectations!...

...They said someone from house keeping could come up and clean the room but it would be up to the house keeper if we had to step out of the room...

...The metal refillable water bottles were such a great touch as you go through lots of water walking around the city... Housekeeping was extremely attentive, always smiled and greeted us in the hallways... They provided new towels as needed, restocked our coffee bar daily and even brought us fresh ice!...

...Service was great and hotel and room were very clean! The app made checkin a breeze and the in room water was a pleasant surprise...

We checked into the Hilton at 1:30 and were told “they were almost done cleaning the room and it should be ready soon and can they text us?” So fast forward to 4pm, the check-in time, which was when the room was actually ready...

...The check-in was smooth, the rooms are clean, spacious, and it's refreshingly quiet...

...Extremely clean, close to public transport...

...We booked a room with a sofa bed (costs a little more than just a plain sofa) which said we could request the bed be made up in advance... The front desk said they would notify housekeeping right away, and we left for the theater... Before we came back, we phoned to make sure it had been done and were told by guest services that they would notify housekeeping again...

...Easily accessible for the Subway and the Ferry terminal was directly opposite the hotel... Hotel room was one of the best we have stayed in... Comfortable King Size Bed, Quality Linens and Bathroom products... Superb shower and separate vanity room... Housekeeping was excellent and all staff members we interacted with were friendly and professional...

...Room was immaculate - hotel staff was wonderful and attentive... I love the environmental consciousness of the hotel and the reusable water bottles and filtrated water system in the room...

...This room was cleaned and reset to be the bridal suite while we were at the event. They did daily cleaning for all rooms and nightly turn down service for the special suites...

...What I look for is cleanliness, comfort, and quiet... It seemed very new, our room was impeccably clean, the bed was heavenly and other than like 2 random noises over 3 days I heard nothing...

...The view from my room was amazing, everything was super clean and comfortable... Maggie and Ella the house keeper were amazing, she helped me so much, she cleaned my room very well and took care of me while my staying...

...They simply do not have the staff necessary to keep the common areas clean, answer the phone and respond to simple things like luggage pickup in a timely manner...

...The rooms are modern, very spacious and always spotless, with the most comfortable beds you can have at a hotel...

...The rooms were modern and well kept... I want to give a big shoutout to Stephanie Burgos in the Housekeeping department who was very helpful and accommodating!...

...The room was very clean and has all the amenities you need, and if you need anything else, the team is very quick to respond I must also say that the shower is divine!...

...Housekeeping is great and the room was promptly refreshed daily...

...Full marks to Conrad for the environmentally friendly measures in place - refillable toiletries, proper bin recycling and in room water dispensers to refill water bottles... Something for everyone and free, safe, clean, well cared for and maintained... A very welcome and stark contrast to the many rundown, scarey public spaces in other North American cities we visited on this trip...

...We found the hotel well appointed easily accessible and most of all well maintained...

...I absolutely loved the rain shower and separate toilet since I was sharing the suite... Rooms were cleaned daily unless you opted not to have housekeeping service... Luggage was stored upon check out as we had planned to go to the US Open before heading home...

Booked about a dozen rooms for an off-site wedding: two Luxury Suites, one Executive Suite, 10 more standard suites. This property is very experienced with hosting wedding groups and they did a great job... Their room block contract was very flexible, good rates, no minimum number of rooms required plus incentives for hitting increased numbers of rooms... Full Hilton Honors benefits still apply even with the room block rate... The hair and makeup suite was outfitted with everything we needed: high top chairs, extra mirrors, mini-fridge, etc... This room was cleaned and reset to be the bridal suite while we were at the event... They did daily cleaning for all rooms and nightly turn down service for the special suites...

...They simply do not have the staff necessary to keep the common areas clean, answer the phone and respond to simple things like luggage pickup in a timely manner. Could not order room service - tried for over 20 minutes, several calls, and nobody could help me get an order in... Rooms are nice and housekeeping is great in the rooms - but the service is sub-par throughout...

Valet not bad when they eventually arrived and helped us... They sent texts asking for time of arrival but never managed expectations... We arrived at 2pm and at 4.15pm they had stopped communicating when our room would be available... We have reservations at a 2 Michelin starred restaurant that cost a fortune to secure and they just kept saying they were expediting our room... Thank god for Wayne on the bar who did his best...

...In one outstanding instance, a gentleman named Kenny eased some immediate pressure when an impromptu meeting came up and would have interfered with an already adjusted check out time. Kenny adjusted the checkout time even beyond what had already been and really took the pressure off...

First let me say hotel reception and room service staff were amazing, location great, room superb, facilities in general were great. BUT the restaurant and bar facilities during our stay were really poor for the price you pay at a 5 star hotel... Second night we went to get a late dinner a bit before 10:30 front of house person went to seat us at a table we said we'd eat at the bar... When we sat down the bar tender told us kitchen was closed, no more food then walked off even though the menu said snacks until midnight, did not want to know us to serve a drink... I had to interrupt the front of house staff from a social chat to ask if they did room service or could get us some snacks off the menu that said served until midnight, sorry kitchen closed... We ended up getting Uber Eats, seemed like 1/2 the hotel was doing the same when i went down to collect... Next morning went down for breakfast, restaurant was lucky to have 20 people in it, sorry Sir it's 45-60min wait for breakfast, is this really a 5 star hotel!... Not one manager in site to front the annoyed patrons an explain the situation (obviously short of staff) just leave the poor young lady to handle it all, POOR leadership... She credited the $100 hotel credit i never used and passed my information onto her manager, amazing service from her almost redemption...

Took the whole family to the city in December and had a wonderful stay at the Conrad. We were lucky to have the help of Mr. Howard who went above and beyond by assisting by welcoming us and ensure that we received adjoining rooms... Everyone we interacted with at the property made our kids feel special, which was a great touch...

...We were celebrating my wife’s birthday and the staff went out of their way to acknowledge her birthday and make her day that more special...

...Since we have arrived the wifi, tv’s, phones, and minibar have been completely inoperable. We had a late flight coming in Thursday night and requested a bellhop, and was told none were available... Room service is shut by 10:30pm... Tried to get a water from the minibar, not working for the last two days in both rooms... Lastly I wanted to at least get some work done during the day or stream a video at night, also not possible as the WiFi has been down for the last two days... Tried to pick up the hotel phone to call for help, you guessed it, all the phones in the hotel are down... I spoke to a few employees who say this hotel has been having these issues since Thanksgiving...

...All the sudden there was a quick knock on the door and someone entered our room without waiting for us to reply... Then again about 20 minutes later, someone knocked on the door and then left themselves into our room... Stated that they the employee had used bad judgement and guest services would follow up with us...

...The staff is professional and extremely accommodating. Angelic went above and beyond to ensure she addressed our concerns when we had a change of plans and needed a special request... Greeted us the day or our stay as well...

...Staff and service were excellent...until we turned on the TVs in our rooms... I called the front desk and was promised a $100 room credit... I received a revised statment via email and a credit of only $32 credit was applied (to the wrong room - the one we had only used once for a food and beverage charge)...

From the dramatic entrances that greet you upon arrival to the well-appointed hallways and suites, there wasn't a detail that was overlooked at this Conrad location... Our time at the Conrad was also top notch from the bell staff to the front desk, restaurant, and room service staff - attitudes were fantastic and everyone went above and beyond to be helpful... I want to say a special thank you so much to Doris in guest services for the recommendations and planning of my recent trip... We offered some things we wanted to do and asked for recommendations for others... The schedule Doris put together encompassed all we wanted and more... Everything flowed smooth as could be and we had a great time doing everything... Out of this world food and drink paired with top notch service... Richie at the front desk was incredibly friendly and made some recommendations of his own along with working diligently to ensure we had our room in time to change clothes midday for different excursions... Solomon at the bell desk was extremely happy to help upon arrival... He treated us with care like I was arriving home to visit family I hadn't seen for a while... While we dropped our bags off before some morning activities, he was extremely gracious when we had to ask to see them twice to retrieve items we forgot...

...However, the individual who works the night shift at the front desk was rude, and unaccommodating... The also, could do a bit better with their maintenance as my shower head needed work... Finally, I give it a 3 for service only because they had a woman who serves the coffee and takes to go orders for the Restaurant who was Excellent...

...Staff very good,.The front desk folks very helpful and friendly... Only suggestion is put water pitcher in libby since NYC is a walking city and a glass of water would be good feature...

...Large 2 room suite with nice amenities. Robes, slippers, umbrella, Nespresso coffee machine with a very cool filtered water machine in room... Walkable to many sights and a few blocks from subways...

...Not only was I welcomed as a diamond member, and were upgraded to a double suite. What was nice is that prior to arrival the front desk contacted me to address any needs pre arrival... My requests of being on a high floor away from the elevator were honored... Where other hotels in this segment have cut service the Conrad has restored all service including turndown service... During the stay the front desk was continually looking for serving opportunities... We found the hotel well appointed easily accessible and most of all well maintained... It was definitely a very comfortable and enjoyable stay...

...First, I have to thank the whole staff team at the Conrad. Wherever we went, whoever we met from the team, everyone was the same - genuinely warm, welcoming and helpful... Everyone made us feel special and valued... And lovely to see the turndown service has made a post Covid comeback... Full marks to Conrad for the environmentally friendly measures in place - refillable toiletries, proper bin recycling and in room water dispensers to refill water bottles... Something for everyone and free, safe, clean, well cared for and maintained...

...My brother was visiting the US, and I was able to book three nights at the hotel and loved every moment of it!... The subway was about a 10 min walk from the hotel, very convenient if you need to get to Time Square, Broadway, Central park, etc... The Room was not ready as we arrived early, but we were able to use the food and beverage credit at the Artio restaurant, and shortly after, we were informed that the room was ready... No worries, as the suite was spacious with a separate living area, TV ( 2nd TV in the bedroom), Nespresso machine, and a fancy water filter machine, so there was no need for bottled water... The complementary bottle of Prosecco was a nice treat... I absolutely loved the rain shower and separate toilet since I was sharing the suite... I also loved that we could communicate with the concierge via text message, and all needs were addressed... Rooms were cleaned daily unless you opted not to have housekeeping service... Luggage was stored upon check out as we had planned to go to the US Open before heading home... One of the best Conrad hotels I have stayed at... Excellent service, 10/10 , wonderful staff, will stay here again...

In August - my wife and I were in New York for the weekend assisting a family member moving into the city. Staying at the Conrad New York Downtown, an oasis following a day of moving... Juan (the hotel manager) and Joel (at the front desk) proved invaluable assisting in locating a place to park an oversized vehicle in lower Manhattan when our planned location would no longer honor our reservation... In a few minutes, collaborating with their extensive network, they provided a novel option and we were on our way to an other incredible evening with friends at the hotel!...

...I have contacted back the hotel since I reviewed all expenses and agreed to pay the amount on bill when I checked out. The director of front desk named Adam Graf replied: “the charge is valid and will remain on your folio... You did utilize the laundry service and responsible for the payment of transaction... You did utilize the service and charge will remain... In fact, the hotel not only charged me additional amount for laundry, but added back another 40 dollar charge that they agreed to deduct in bill for me when I checked out...

We stayed at the Conrad Downtown as a family of 4 (2 adults, 2 kids). I chose the Conrad downtown because of the room size, amenities, star rating and location... After our stay, I can assure you, everything checked the boxes!... from Statue of Liberty/Battery Park and a 5-7 min walk to the subway... subway ride anywhere we needed to be... The bartender personally stopped by our table and discussed their signature Manhattan drink when I posed a question to our server... Very personal touch all around at this hotel... The kids meal options were loved by our kids, especially the spaghetti & meatballs!... The metal refillable water bottles were such a great touch as you go through lots of water walking around the city... The bathroom was a great size for more than 1 person to be getting ready at one time... I loved the bar area in between the living room and bedroom... There are sliding doors that can be closed for privacy too... We had a double bed room and decided to take advantage of the pull out couch for extra sleeping space for the kids... Housekeeping was extremely attentive, always smiled and greeted us in the hallways... They provided new towels as needed, restocked our coffee bar daily and even brought us fresh ice!... One day it was scheduled to rain and the doorman offered us an extra umbrella for our family... The staff always went above and beyond for our family... I can’t recommend this hotel enough!...

...We booked a room with a sofa bed (costs a little more than just a plain sofa) which said we could request the bed be made up in advance. We put that request into the reservation, but when we arrived at the hotel it had not happened... However, the guest service guys saved the day for us by telling my husband about a 24 hr grocery store some blocks away, which had an all-night short order cook... So... a mixed review... 2 thumbs up for nice man who finally made our sofabed and got rid of the dog supplies, and for guest service guy who told us about the all night grocery...

Booked about a dozen rooms for an off-site wedding: two Luxury Suites, one Executive Suite, 10 more standard suites. This property is very experienced with hosting wedding groups and they did a great job... Their room block contract was very flexible, good rates, no minimum number of rooms required plus incentives for hitting increased numbers of rooms... Full Hilton Honors benefits still apply even with the room block rate... The hair and makeup suite was outfitted with everything we needed: high top chairs, extra mirrors, mini-fridge, etc... This room was cleaned and reset to be the bridal suite while we were at the event... They did daily cleaning for all rooms and nightly turn down service for the special suites... This lobby areas of the hotel and the general location are great for spring time... Overall this hotel was a great addition to my daughter's wedding...

Wonderful room with a view of Hudson and Irish memorial Helpful staff reception at check in was helpful, polite and friendly, concierge Stephanie was very helpful by directing us to interesting area’s. Restaurant staff helpful and polite, bar staff Ferdinand again very helpful regarding areas for sightseeing (quiet night)... The area is so pleasantly different to midtown Manhattan and easy to get to all areas by public transportation or taxi walking to Brooklyn Bridge easy ferry to jersey city across road many bars, restaurants and eateries at Brookfield place 2 minutes walk from hotel...

...They were closing for lunch, and yet they were kind enough to seat and serve us. Our waiter Luis was amazing and even brought us a dessert to celebrate our anniversary... As a diamond member, we were upgraded to a Hudson River view which was lovely... Room was immaculate - hotel staff was wonderful and attentive... The text concierge was extremely convenient and they respond in a timely manner... So much to do in the area - I highly recommend staying at the Conrad downtown!...

...What I look for is cleanliness, comfort, and quiet... It seemed very new, our room was impeccably clean, the bed was heavenly and other than like 2 random noises over 3 days I heard nothing... The location was great with the upscale mall right across the street with unlimited dining options... The mall is right on the river with a lot of outdoor space to walk around and catch a glimpse of the Statue of Liberty... We were able to walk to the Brooklyn bridge from the hotel very quickly and even walked to Times Square though it took about a little over an hour... We were refreshed every day from such a great night sleep...

...The best place to stay in New York, not gonna lie! The location is awesome: Bagel shop downstairs Starbucks on the opposite Whole Foods on the same street 5 minute walk to shops and malls 2 minute walk to parks and playgrounds The hotel itself is lovely... You enter the lobby and are greeted by the typical smell and the charming employees... Restaurant quality is great and they serve anything you wish, even a kids menu is available... Rooms are comfy, have a nice view and are big for NYC standards... (All suites) We come here whenever possible and do not regret it!...

This hotel is marketed as a five star hotel... They simply do not have the staff necessary to keep the common areas clean, answer the phone and respond to simple things like luggage pickup in a timely manner... Could not order room service - tried for over 20 minutes, several calls, and nobody could help me get an order in... Rooms are nice and housekeeping is great in the rooms - but the service is sub-par throughout...

Valet not bad when they eventually arrived and helped us... We arrived at 2pm and at 4.15pm they had stopped communicating when our room would be available... We have reservations at a 2 Michelin starred restaurant that cost a fortune to secure and they just kept saying they were expediting our room...

...Tribeca is a great, safe neighborhood that goes to sleep about 9pm but the views of the river are great and it’s easy to get just about anywhere by car/train. Doris at the hotel was wonderful getting us setup including a nice treat for my son’s birthday - she’s a pro... Suites are modern and spacious and the daily $50 credit for Diamond actually goes a long way compared to other properties in town including the Ritz... Had a proper turndown each night to take care of the bathroom and starting the day out clean and tidy...

Currently staying at this hotel for 3 nights with family in two suites... Since we have arrived the wifi, tv’s, phones, and minibar have been completely inoperable... We had a late flight coming in Thursday night and requested a bellhop, and was told none were available... Room service is shut by 10:30pm... Tried to get a water from the minibar, not working for the last two days in both rooms...

...Staff and service were excellent...until we turned on the TVs in our rooms... I called the front desk and was promised a $100 room credit... I called the hotel last week and they said the credit was not a general credit just a food and beverage credit and only $100 - not $100/room...

From the dramatic entrances that greet you upon arrival to the well-appointed hallways and suites, there wasn't a detail that was overlooked at this Conrad location... Our time at the Conrad was also top notch from the bell staff to the front desk, restaurant, and room service staff - attitudes were fantastic and everyone went above and beyond to be helpful... We offered some things we wanted to do and asked for recommendations for others... The schedule Doris put together encompassed all we wanted and more... Out of this world food and drink paired with top notch service... Richie at the front desk was incredibly friendly and made some recommendations of his own along with working diligently to ensure we had our room in time to change clothes midday for different excursions... While we dropped our bags off before some morning activities, he was extremely gracious when we had to ask to see them twice to retrieve items we forgot...

...Room was good sized, had a view ion the river... Staff very good,.The front desk folks very helpful and friendly... Only suggestion is put water pitcher in libby since NYC is a walking city and a glass of water would be good feature...

...Large 2 room suite with nice amenities. Robes, slippers, umbrella, Nespresso coffee machine with a very cool filtered water machine in room... Walkable to many sights and a few blocks from subways...

...Where midtown was crowded and noisy, downtown offers peace, fresh air, a sea breeze and some fantastic new parks whilst still offering fantastic access on foot, subway or cab ride to all the spots you’ll want to visit... Wherever we went, whoever we met from the team, everyone was the same - genuinely warm, welcoming and helpful... Everyone made us feel special and valued... Full marks to Conrad for the environmentally friendly measures in place - refillable toiletries, proper bin recycling and in room water dispensers to refill water bottles... Third is the location and the wonderful spaces right outside the hotel doors... The new Hudson River Park is a must... Four miles worth of high quality, creative public space with some of the best views you’ll get... Something for everyone and free, safe, clean, well cared for and maintained... A very welcome and stark contrast to the many rundown, scarey public spaces in other North American cities we visited on this trip...

...Not only was I welcomed as a diamond member, and were upgraded to a double suite. What was nice is that prior to arrival the front desk contacted me to address any needs pre arrival... Even better was the perfectly appointed room with a lovely view... My requests of being on a high floor away from the elevator were honored... During the stay the front desk was continually looking for serving opportunities... We found the hotel well appointed easily accessible and most of all well maintained... It was definitely a very comfortable and enjoyable stay...

What a beautiful hotel with a stunning entrance and lobby area and the perfect location! My brother was visiting the US, and I was able to book three nights at the hotel and loved every moment of it!... We are both very active, and were glad to be able to walk to most attractions in the area... We took walks along the Hudson, enjoyed the Parks in the area, and walked to the World Trade Center, 911 memorial, Brookfield Place, Statin island ferry port, the Financial District/wall street, Brooklyn bridge, and Chinatown... The subway was about a 10 min walk from the hotel, very convenient if you need to get to Time Square, Broadway, Central park, etc... There were so many restaurants, cafes, and shops in the area... The Room was not ready as we arrived early, but we were able to use the food and beverage credit at the Artio restaurant, and shortly after, we were informed that the room was ready... I am not a morning person, so I prefer to use the food and beverage credit for lunch and was not disappointed... No worries, as the suite was spacious with a separate living area, TV ( 2nd TV in the bedroom), Nespresso machine, and a fancy water filter machine, so there was no need for bottled water... The complementary bottle of Prosecco was a nice treat... I absolutely loved the rain shower and separate toilet since I was sharing the suite... I also loved that we could communicate with the concierge via text message, and all needs were addressed... Rooms were cleaned daily unless you opted not to have housekeeping service... The hotel has a gym, spa, a movie theatre, and a beautiful rooftop bar with views of the Hudson... One of the best Conrad hotels I have stayed at...

...Staying at the Conrad New York Downtown, an oasis following a day of moving. Juan (the hotel manager) and Joel (at the front desk) proved invaluable assisting in locating a place to park an oversized vehicle in lower Manhattan when our planned location would no longer honor our reservation...

...You did utilize the laundry service and responsible for the payment of transaction. You did utilize the service and charge will remain... In fact, the hotel not only charged me additional amount for laundry, but added back another 40 dollar charge that they agreed to deduct in bill for me when I checked out...