Elvis the hotel manager and the rest of the staff were absolutely accommodating and exceptional!!They were so incredibly friendly and inviting despite the whole covid situation. There were changes to the hotel but thankfully I came the week everything started to open up again such as the restaurant. I was fortunate enough to stay in the Penthouse suite on the 8th floor and had my own gigantic outdoor terrace, gorgeous views of NY, and had a huge round Bed with LED lights! I've been staying at Yotel since 2012 and I am a Yoteler for life! I will never forget how accommodating Elvis and the team were. I also was able to check in at 7am due to availability and I am so thankful for that especially having such a long flight!! Thank you for hiring such kind and warm people as it is very rare these days to deal with such people. Who says New Yorkers are rude? I definitely didn't experience any of that here! Thank you x a million Elvis…
The room was cold, and the bed had only 3 sheets and no comforter. In addition, there was no extra bedding in the closet, even though I had booked the room for 5, and there was only one bed. I asked to send blankets up, and they only sent up one thin blanket. I went downstairs to ask for more, and they only had 2 sheets to give me. So we spent the entire night freezing. This was also partially due to the fact that the door to the terrace did not properly close, and there was an extreme draft. Regarding the terrace, although I was aware that the hot tub would be closed, the actual terrace was filthy. The furniture cushions were on the floor and covered in dirt.
I was in disbelief to find that the bed that I was laying on was full of hair and not to mention the room stunk of marijuana. I would 100% not stay here again. Especially during a time like this, it is unacceptable to host guests in such a filthy environment. Worst hotel I’ve ever stayed at.
If you are looking for convenience this is a great option. Not a fan of driving to NY we drove and were able to find parking nearby with no problems. The hotel is beautiful and easily recognizable as it lights a bright purple at night. I recommend getting a higher floor for some city views.
Any floor with rooms reeked of marijuana smoke despite claiming to be a smoke free hotel. Security did not care at all. The front desk is used to sign in due to covid which seems less safe, they did not seem friendly or helpful. They requested a debit card but did not explain that I would be charged a second time for a room I had already paid for, the vending machine had outrageous prices such as $3.50 for a small bag of potato chips the ice machine was not in service because of covid-19 muffins and coffee being offered in the morning which there were none because staff forgot to put it out. Why am I allowed to use a vending machine and an elevator during covid-19 but not an ice machine. The site showed refrigerators and microwaves available but none were able to be found the other guests were Extremely Loud and argumentative and smoking…
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