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Hyatt Herald Square New York

1,005 reviews
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Traveler (292)
Room & Suite (90)
Dining (38)
Overview
  • Excellent53%
  • Very good31%
  • Average10%
  • Poor4%
  • Terrible2%
Travelers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
3.5 Star Hotel
All hotel details
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Rooms
Dec 24Dec 25
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,005)Write a Review
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Reviewed January 3, 2017 via mobile

The hotel is clean and great location. Most rooms have only 1 bed, the rooftop was great (should be nice in the summer). But the service was awful, specially the restaurant. We were at the restaurant for New Years' Eve. We were 13 including 4...More

1  Thank Yessica Z
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded January 5, 2017

Thank you for sharing your feedback with us regarding your recent stay at our hotel. Please accept my sincere apology on behalf of The Hyatt Herald Square and our restaurant, The Den. I am disappointed to learn of the challenges you encountered and appreciate your...More

Reviewed January 3, 2017

Very good service, welcoming and friendly staff. I was lucky to get a room to the backyard it was surprisingly quiet. The roof bar with spectacular views was closed for winter, but it was possible to get drinks in the bar and bring it up....More

Thank Merethe M
Reviewed December 31, 2016

Spent a few days in NYC before the New Years Eve crowds. Hyatt staff very nice and accommodating. Bed uncomfortable and room not That clean. Great location. Overall I'd recommend it because it's a God value compared to most other hotels at this time.

Review collected in partnership with Hyatt Hotels
Thank Garry M
Reviewed December 29, 2016

The rooms are small but clean and comfortable , the view from the top floor excellent !! It was also super quiet at night to sleep!! You are steps from the Empire State Building and less then half a mile to time square.

Review collected in partnership with Hyatt Hotels
Thank kristina349
Reviewed December 29, 2016 via mobile

The hotel staff were kind and prompt which I really appreciated. The hotel is also close to a major subway hub, a PATH (New Jersey transit) and Amtrak stations. Overall though I felt the rooms a bit too dark for my taste which was further...More

2  Thank Emily H
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Traveler (292)
Room & Suite (90)
Dining (38)
Hotel & Grounds (267)
Bathroom (9)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Room Service
Dry Cleaning
Business Center with Internet Access
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$183 - $614 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Romantic Hotel in New York City
#119 Family Hotel in New York City
#145 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
Details
Price range
$183 - $614 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Romantic Hotel in New York City
#119 Family Hotel in New York City
#145 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
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