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Hyatt Herald Square New York

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Traveler (303)
Room & Suite (99)
Dining (38)
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Overview
  • Excellent53%
  • Very good31%
  • Average10%
  • Poor4%
  • Terrible2%
Travelers talk about
“rooftop bar”(115 reviews)
“penn station”(62 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,064)
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Traveler rating
470
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470
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48
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1 - 5 of 883 reviews
Reviewed 1 week ago

This was my first stay at the Hyatt Herald Square and I was very impressed. I would definitely stay here again. PROS: -Staff that I encountered were all wonderful - welcoming, helpful, and provided great information not only about the hotel property but the surrounding...More

Thank ProfFarnsworth
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 6 days ago

Thank you very much for sharing your feedback on your recent stay at The Hyatt Herald Square Hotel! We truly appreciate your positive feedback on our TEAM as well as our hotel. We appreciate you noticing the warm hospitality our team delivers to our guests-thank...More

Reviewed 1 week ago

Enjoyed this hotel in the old newspaper building. It is small and friendly. Enjoyed the location and the staff. It has a bit of a unique character using the newspaper theme. I would definitely stay there on a future trip.More

Review collected in partnership with Hyatt Hotels
Thank JoAnneJH
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 6 days ago

Thank you so much for sharing your wonderful feedback on your recent stay with us! Your FIVE bubble rating is MOST appreciated. I am delighted our warm hospitality and unique hotel exceeded your expectations and we hope we see you again soon! Nalini Sullivan General...More

Reviewed 2 weeks ago

Fantastic staff! They are the greatest and made our stay at the hotel really so enjoyable. So thanks to Brenda, Alicia, Cynthia and David (and the others - but we don't know their names) for great helpful service and for taking care of us. You...More

Thank Spaceplaza
Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded 1 week ago

Dear Spaceplaza, Thank you so much for taking the time tyo share your recent stay with us and for your kind words. Please know I have shared your feedback with our team. Customer service is truly our main priority here at the Hyatt Herald Square...More

Reviewed 2 weeks ago

Fabulous location close to Penn Station. Much more like a Hyatt Place than a higher end Hyatt. In fact, Hyatt Place rooms a couple blocks away are larger. My one gripe: the water is apparently "baby safe". Running the shower as hot as it will...More

Thank acepdx
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 1 week ago

Thank you for sharing your feedback on your recent stay with us! I am delighted you found our hotel to be quiet and convenient. I appreciate you mentioning the water temperature issue and we will be sure to look into this with our Engineering team....More

Reviewed 2 weeks ago

Like most NY hotels rooms, the rooms in this hotel are small. This was not a huge issue, although more counter-space in the bathroom would have been nice. The hotel beds were extremely comfortable and the room was quiet, well-insulated from street noise. The particular...More

Review collected in partnership with Hyatt Hotels
Thank Steve W
Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded 1 week ago

Dear Steve W, Thank you so much for taking the time to share your experience with us and others online. We are thrilled to hear you had a good stay and found our staff to be helpful. I am sorry to hear you were not...More

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Most Booked Properties in New York City, NY
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Center with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$205 - $566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
#144 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$205 - $566 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
#144 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveler (303)
Room & Suite (99)
Dining (38)
Amenities (9)
Family and Play Areas (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Krisna D
April 9, 2018|
AnswerShow all 2 answers
Response from NaliniSullivan | Property representative |
Hello! We do not charge a fee for packages after your arrival date, however if packages do arrive before your date of arrival we charge a fee of $5 USD per day. Please let us know if we can be of any further assistance!
1
Vote
acrossthepond2018
March 14, 2018|
AnswerShow all 4 answers
Response from NaliniSullivan | Property representative |
Hello-yes, we do have two separate stairways, we can also place a request for a lower floor if needed.
0
Votes
Laura C
January 28, 2018|
AnswerShow all 2 answers
Response from Alessandra V | Reviewed this property |
Hi, there are some hangers, but I don’t remember of so many drawers in the room.
0
Votes
Room Tips
"ask for one in the back, might be even more quiet"
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"We were upgraded to a high room with a city view which looked out onto the Empire State Building."
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"Best views are up high facing Empire State bldg."
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"Pay for the NYC view although it's extra"
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