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Row NYC Hotel

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Row NYC Hotel
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16,439 Reviews from our TripAdvisor Community

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Showing 11,892: English reviews
Stuttgart, Germany
Reviewed 3 weeks ago

The rooms are so small, we didn't know where to put our luggage. It was Not even possible for two people to move in this room. WiFi was Not always available. Location Well and Overall a modern hotel. I expected more for the price

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Helpful?
Thank nadinet114
ROWNYC, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Nadine. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We do offer a variety of room sizes and would be happy to help you choose one which better suits your needs next time. We'll address your concerns with...

A TripAdvisor Member
2 reviews
Reviewed 3 weeks ago

I recently traveled to NYC for business. The hotel was selected by my staff. I was pleasantly surprised with the choice. While the rooms are quite small, and the hallways somewhat dark, the location of the hotel could not be beat. The ROW is located in the heart of the theater district. All of the major Broadway theaters are within...

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Thank A TripAdvisor Member
ROWNYC, General Manager at Row NYC Hotel, responded to this review

Dear Guest, Thank you for the 4/5 rating! We're happy you had such a pleasant experience with us! It's excellent you took advantage of our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're thrilled our team took such great care of you and made you feel so welcome! We...

fort lauderdale
Reviewed 3 weeks ago

mediocre- baggae service was terrible- Very long line, and my bag was "lost" (their words) and was not delivered to my room until 4 hours after I checked in. Very busy lobby, lots of people all over the place. certainly not a quiet hotel but then again it is Times Sq.

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Helpful?
Thank mgdmd21
ROWNYC, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback. We regret that you had such difficulties during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. It's unfortunate you had such challenges with our baggage service. We hold ourselves to a higher standard. We'll address your concerns with our team moving forward....

Boston, Massachusetts
Reviewed 3 weeks ago

This hotel was fine for the price, but they seem to be cutting a lot of corners. We paid for a room with a view on a high floor, but it is not well maintained. The bed was lumpy and had to be replaced. They took two pillows and stuffed them into one pillow case instead of replacing pillows that...

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Helpful?
Thank Heather B
ROWNYC, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Heather. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We regret that you had such challenges with our bedding and that your room didn't meet your expectations. We hold ourselves to a higher standard. We'll address your concerns...

Houston, Texas
Reviewed 3 weeks ago

Nothing but great things to say about this hotel. The Hotel is super clean always. live music at night. Love it the atmosphere and i will definitely recommend this place to my friends and i will be staying again

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Helpful?
Thank tiffanyr928
ROWNYC, General Manager at Row NYC Hotel, responded to this review

Thank you for the excellent review, Tiffany! We're delighted you had such a wonderful experience with us! We strive to offer top-notch service and convenience for our guests. It's outstanding you enjoyed our entertainment and ambiance so much. That's what we like to see! We look forward to hosting you again soon! Have a stellar day!

Chicago
Reviewed 3 weeks ago

it's never my choice to go anywhere near Times Square, but I had to for a business trip. The hotel rooms were very nice but the lobby was so crowded at all times that I absolutely dreaded coming in and out. The real issue is that it took 45 minutes to check in. Before that, I waited 20 minutes just...

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Helpful?
Thank 486tarynr
ROWNYC, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Taryn. We're happy you had a pleasant stay with us and enjoyed our comfortable rooms. However, we're disappointed that your stay with us was less than ideal. It's unfortunate our crowded and busy nature was inconvenient for you. Thank you for the feedback regarding our staffing. We'll address your concerns with our team moving forward. We...

Maria de Huerva, Spain
Reviewed 3 weeks ago

Rooms are small (specially the bathroom) but if you pick a room with city views, they compensate it and the location is wonderful, just 2 a minutes walk to Times Square. The lobby is nicely designed and the elevators work particularly well. The food court within the hotel has good food at reasonable prices. The online check-in and check-out work...

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Helpful?
Thank AntonioOller
ROWNYC, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star rating and review, Antonio! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location and convenient check-in system. That's what we like to see! We're happy you took advantage of the adjacent City Kitchen and efficient...

Bronx
Reviewed 3 weeks ago

Our stay was ok for the most part. Room was small but cozy , couldn't really get a hold of front desk or concierge which was a bit annoying, very crowded! Loved the late checkout. Probably stay again.

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Helpful?
Thank rruiz29
ROWNYC, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. It's unfortunate your time with us was anything less than ideal. We regret that you had such challenges reaching our team but we're happy you enjoyed our late checkout. We look forward to hosting you again soon for a more positive experience.

Shelby Township
Reviewed 3 weeks ago

Nah, take your business somewhere else. They really do not care for their customers, just want your money. Rooms are not clean, and attitude you get when you report it is really uncalled for in this business.

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Helpful?
Thank Dzejna M
ROWNYC, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Dzejna. We're disappointed your time with us was less than perfect. Your experience is not on par with the level of service we're accustomed to sharing with our guests. It's unfortunate your room wasn't refreshed properly and we regret that our team didn't go above and beyond to accommodate your needs. We hold ourselves to a...

London, United Kingdom
Reviewed 3 weeks ago

We were expecting a great experience given the good reviews online and the hotel location. However, the room we were designated was specifically substandard. Neither of us achieved a single full night sleep. The room was too hot when air conditioning was off. This was caused by the heating pipe in the corner of the room. The fact the room...

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Helpful?
Thank 345asp
ROWNYC, General Manager at Row NYC Hotel, responded to this review

Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us...

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Center with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: $183 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#205 Luxury Hotel in New York City
#232 Romantic Hotel in New York City
#236 Family Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Row NYC Hotel staff and other travelers.
364 questions
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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Keep up the good work!”
ericn390, 2 days ago | Read review
“Small room .Very little space to hang clothes .”
isherc2017, 3 days ago | Read review
“Last room 1148, but before I was at small room at 10 and one at 3º floor besides a operate machine !”
, 3 days ago | Read review
“Dirty Make sure it is well supplied ”
O7760AHdebram, 4 days ago | Read review
“Dont go unless your ready to argue for what your paying for.”
617mayraf, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question