Row NYC is one of the more affordable hotels in the midtown area, and i had a reasonably pleasant stay there in 2018. At that time, it was understandably basic, but clean and is right around the corner from most theaters. However, the hotel has significantly deteriorated in the days following the pandemic. The lobby and elevators have a distinctly sour smell. The first room i was given had a bathroom with a strong stench of urine. I asked to switch rooms, and the stench of urine in the second room was far worse! I’m talking steaming subway elevator worse. I asked to switch rooms again and finally got a room which smelled normal. The furniture is very scuffed and chipped in places, holes in the bathroom door roughly patched and painted over, and there is mold in the bathrooms. At these prices, guests aren’t expecting the Ritz but certainly a reasonably clean, decent-smelling room. Staff are doing the best they can, but this hotel is in desperate need of repairs and a good enzyme cleaner.…
It didn't get the excellent review because of the elevators, for sure that is something that needs to be taken care of, should switch to something newer. Despite of that, it was a very good stay. I suggested all the way long, whenever you want something simple and comfortable.
Fantastic location if you are going to a show. Rooms are great for the value and staff is always accommodating. i don’t know how arrow accomplishes it, but this hotel is quieter than some others further from 8th Ave hustle! Will always be one of our first choices for a Times Square stay.
While this hotel is cheap, especially for the location, there's definitely a reason why. I have never met such rude people who's job was in the hospitality industry. The front desk staff were hostile to the point that I booked another hotel.
Mike, the "manager" kicked me out of my room without any legal explanation at 11pm at night! A single, older woman alone in NYC, and I DID NOTHING TO WARRANT SUCH EGREGIOUS ABUSE!!!Period. REN GOD of ALL is GOOD, indeed!!!
We will never stay here again!! The entrance area, reception area and foyer are super and bright and welcoming. However once on our floor (27) we were in for a shock. Our room was small but ample for our time in NYC apart from the fact there wasn't a fridge which would have been useful. Minimal hanging space and hangers. The room and en-suite were well below the standard of cleanliness I would have expected for a hotel in this huge city. We were at the end of a corridor (room 2710) and there was (dim) lighting along the corridor until you got to shortly before our room. With the ceilings and walls painted black it was impossible to see the slot for the card to access the room and we had to use our phone spotlights in order to gain entry.
The location of the hotel is perfect on the 8th avenue. Unfortunately, it is crowded and the room are horribly small. The reception staff should be more kind and helpful. Despite the location all the rest is bad. There is lots of room for improvement.
The plus was the location. We were there to see a lot of theater and this hotel was right smack in the middle of the theater district. Our room was clean, bed comfortable and housekeeping was great. Unfortunately, the lobby was dark and had a rather creepy feel. It also had a bad smell. Hallways were dark and also had a creepy feel. The hotel looked nothing like the slick photos. Our room was very worn. Carpet dingy. And small, even by NYC standards. No fridge, no microwave, no hair dryer, no full length mirror, no coffee pot. NYC is expensive, but I think next time we will pay a bit more and stay elsewhere.
The room was basic but cleaned daily. There was an iron and ironing board, hairdryer and toiletries although no shower gel, just soap. The room had air conditioning. A bit of the carpet was threadbare and there wasn’t anywhere to leave spongebags or toothbrushes in the bathroom. Checkout time was 12 noon and there is storage for cases although the man there demanded a tip.
The Row Hotel in New York very good very clean not far from Subway Time Square 2 minutes walk. staff from front desk to maids and room service always there to help you with anything The bellboys we’re unbelievable always asking the guests if they needed anything the staff hit it for me when I do go back to New York the Row hotel is the place I will be staying at
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