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Room 833 was located right next to the elevator and gave you the feeling that you were sleeping in a subway. I have reported this to the reception but was not properly treated. The room was kept clean.
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The hotel has a great location, conmfortable bed and linnens. Its great for vacations. The gym only provides for upper body lifts, so a little limited for my taste. The food court is good. In just missed more healthy options.
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We tried to use the express check in on the tablet because I checked in online earlier but it could not find my reservation so we waited in line about 10 minutes or so. We were upgraded to a different room away from the elevator...More
Thank desidog1013
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded yesterday
Dear Guest,
We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that the condition of our hotel didn't exceed your expectations. We...More
Wasn’t impressed with the place. We reserved 2 rooms, one with the parking package, the other with the breakfast package. The front desk staff were not warm or welcoming. We mentioned both packages but had to go back later to get vouchers that we were...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Onthego173
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded yesterday
We appreciate you taking the time to share your feedback with us.
We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of...More
excellent location, pleasant stay... loved the available options for food, coffee; walking distance to the best of times square.
while i did not use their internet or gym, others who i traveled with did and were pleased.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank sleafg932774
Response from ROW_NYC_Hotel, General Manager at Row NYC HotelResponded yesterday
Thank you for the stellar review!
We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward...More
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the
...More
affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Previous answer from an hour ago is good for directions and subway.
I just bought a standard ticket that you top up. I was in N.Y. for 3 days and think I spent about $15 the whole time including from and to JFK.
Addition to what i wrote above:
1. I havent sleep properly for two nights already, because your room's noise is unbearable. I went to the reception and kindly asked for at least a bit quieter room 3 times already. All i got... More
Addition to what i wrote above:
1. I havent sleep properly for two nights already, because your room's noise is unbearable. I went to the reception and kindly asked for at least a bit quieter room 3 times already. All i got was obnoxious either "at this hour? .. impossible .. come at the morning with all the bags till 12am", so i did 2 times, and i got again, either it is too early, so rooms are not ready or its too late, to change a room...why? god knows!!!...nobody cares, to write down my remark, to at least try to make my stay a bit bearable, nope, not a chance... i get an answer like in 1920 when people tried to get paied for their work.. i quote: " impossible, next in line!! "... if this is how you treat people, then, well, god help you. What saves you is fantastic location, but that is ALL!
2. I kindly requested house keeping at 1:00pm, i went outside the room, and i returned few minutes before i decided to write this review at 7:15pm... my room is undone as i left it. NO house keeping. Quite a joke, but not really when you are as tired as me, because sleeping in the steam engine deck!!!
Seems whatever i try fails in your property. So once again:
"Bottom line, I do NOT recommend this property and will not be returning."
Thank you for being helpful! (NOT)
