Row NYC Hotel
25,558 reviews
#397 of 525 Hotels in New York City
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700 8th Avenue, New York City, NY 10036-3901
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$99
Free cancellation until 03/19/22
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$99
Free cancellation until 03/19/22
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Free cancellation until 03/16/22
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Full view
View all photos (5,063)5,063
Room & Suite (1507)
Dining (100)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#397 of 525 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Salon
Wifi
Paid wifi
Coffee shop
Restaurant
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
622Restaurantswithin 0.3 miles
250Attractionswithin 0.3 miles
Contact
700 8th Avenue, New York City, NY 10036-3901
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway3 min
Times Square – 42nd StNew York City Subway5 min
Rental CarsSee rental cars from $58/day
25558Reviews601Q+A100Room tips
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Popular mentions
Excellent value - yes, you have to pay some fees at check in, but this was expected as it was mentioned on our booking. We arrived around 5 PM on a Friday and the check-in line was huge; after about an hour we were in our room. Line ups for the elevator were also often long. Otherwise, the room was great value for money, and we have no complaints whatsoever about cleanliness. The location was excellent, just steps from Times Square and very close to the subway. It’s not the most glamorous, but we certainly had no issues as described as others here and enjoyed our stay - for the quite affordable cost and location, it’s hard to beat.
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
Thanks for the splendid review, DerianDerian! We're elated knowing you had such a great time at ROW NYC. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip.
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3 days ago September 13th, 2021 I called the number 888-352-3650 that was advertised on TripAdvisor to make reservations for the end of September - a woman answered and sound like I woke her up, took for ever to do reservations for 2 rooms. When she was finally done, I asked for a confirmation number, she didn't have one. I gave her my email address to send it to but nothing came in. I called back after few hours to another number for the Row NYC hotel to verify, they didn't have any reservation on my name. I immediately had to cancel my CC!! and wait for a new one to arrive. I don't need to tell you how scary this was. So be careful with this hotel. I would like to hear back and really understand what happened. After reading the reviews I'm happy we are not going to stay their.…
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Date of stay: September 2021
1 Helpful vote
Helpful
This hotel was sold to us as a 4-stars hotel. It was FAR from it. The hotel was dark, no light in the lobby. It smell like sewage. The elevators were dark and old. The room was extremely small. The furniture all chipped. The bathroom was so small we could wash our hands while sitting on the toilette bowl. The walls needed paint. the window was so dirty. Only good advantage was location and the cleaning lady. She did an amazing job.But we will never stay there again,nor recommend this place if people are looking for a comfortable nice place to stay.
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Date of stay: September 2021
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
We appreciate the feedback, 519lisseta. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.
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Rooms were very dirty and looks like they have not been cleaned. The first room we stayed in was very small. The bathroom had awful popcorn ceiling and had holes and stains on it. The tub fitter also had stains and felt unstable in some parts. After the first night, there was a leak coming from the bathroom ceiling that had yellow water coming from it. The wait to get into a different room took about 20-25 minutes at the Front Desk. The second room we were put in was a little nicer and had a better bathroom. But, there were mysterious stains on the walls and curtain - there were mysterious red “chunks” on the wall by the smoke alarm as well. Also, the elevator system is completely ridiculous. There are 8 elevator bays and 20+ floors with 60 rooms/floor. Only two or three elevators were working for the whole hotel and it would take about 25 minutes to get anywhere because all the elevators would already be full by the time it got to your specific guest floor and each lift only had about a 4-5 person space capacity. Also when we were changing rooms, we were initially given a key to the 14th floor. When we tried to get up to it, the system was saying “invalid floor selection”. When getting another set of new keys, I was told by the Front Desk agent that there is an ongoing issue with the elevators “not recognizing and ignoring the 14th floor”…
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Date of stay: September 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 2 weeks ago
We appreciate you taking the time to share your concerns with us, uhhmikkay. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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Having made a booking under the hotel's advertised 'free cancelation' offer for October we were disappointed to learn our flights have now been cancelled. I have spent the last week emailing the reservations team to request my booking be cancelled. All emails are ignored. I then contacted the hotel via facebook to ask who I should contact to get a reply. I was advised the reservations team would be in touch...however no reply has been received. I have sent a further two emails and again they have been ignored. Be very wary of the advertised 'free cancelation' as our experience is all requests to cancel will be ignored...
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Date of stay: September 2021
Service
Helpful
PRICE RANGE
$161 - $403 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1331
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Claim Your Listing Frequently Asked Questions about Row NYC Hotel
Which popular attractions are close to Row NYC Hotel?
Nearby attractions include Broadway (0.2 miles), Times Square (0.2 miles), and Come From Away (0.05 miles).
What are some of the property amenities at Row NYC Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Row NYC Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Row NYC Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Row NYC Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Row NYC Hotel?
Conveniently located restaurants include Frisson Espresso, Obao, and Los Tacos No. 1.
Are there opportunities to exercise at Row NYC Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Row NYC Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Row NYC Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Row NYC Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.5 miles), World Trade Center Memorial Foundation (3.5 miles), and Hamilton Park (1.7 miles).
Does Row NYC Hotel have any great views?
Yes, guests often enjoy the city view available here.