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700 8th Ave, New York City, NY 10036-3901
100 people are viewing this hotel
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$139
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Free cancellation until 08/19/22
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ROW NYC
$111
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Traveler (5196)
Dining (137)
Room & Suite (84)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 05/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#412 of 512 hotels in New York City
Location
4.7
Cleanliness
3.8
Service
3.7
Value
3.6
GreenLeaders Gold level
THE HOTEL The Row NYC hotel has pioneered a new era of individuality among Times Square hotels by meeting NYC's signature urban grit with grandeur. Row NYC transforms your stay into a completely contemporary experience - with a front row view to Times Square that's truly incomparable. Outside the hotel, guests have access to anything and everything Times Square has to offer - 24/7. Inside, the Row NYC is a medley of inspired New York City amenities. Learn about ROW PASS - included as a Facility Fee Perk!
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Salon
Parking
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, French, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
611Restaurantswithin 0.3 miles
253Attractionswithin 0.3 miles
26177Reviews619Q+A100Room tips
Traveler rating
  • 7,448
  • 8,311
  • 5,062
  • 2,679
  • 2,677
Time of year
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Popular mentions
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manny wrote a review Yesterday
Singapore, Singapore35 contributions43 helpful votes
Row NYC is one of the more affordable hotels in the midtown area, and i had a reasonably pleasant stay there in 2018. At that time, it was understandably basic, but clean and is right around the corner from most theaters. However, the hotel has significantly deteriorated in the days following the pandemic. The lobby and elevators have a distinctly sour smell. The first room i was given had a bathroom with a strong stench of urine. I asked to switch rooms, and the stench of urine in the second room was far worse! I’m talking steaming subway elevator worse. I asked to switch rooms again and finally got a room which smelled normal. The furniture is very scuffed and chipped in places, holes in the bathroom door roughly patched and painted over, and there is mold in the bathrooms. At these prices, guests aren’t expecting the Ritz but certainly a reasonably clean, decent-smelling room. Staff are doing the best they can, but this hotel is in desperate need of repairs and a good enzyme cleaner.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cruzanderson wrote a review Aug 5
1 contribution
It didn't get the excellent review because of the elevators, for sure that is something that needs to be taken care of, should switch to something newer. Despite of that, it was a very good stay. I suggested all the way long, whenever you want something simple and comfortable.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 3 days ago
Thanks for the 4/5 rating, Cruz! We're thrilled you enjoyed your time at ROW NYC so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
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Christin C wrote a review Aug 5
RI11 contributions2 helpful votes
Fantastic location if you are going to a show. Rooms are great for the value and staff is always accommodating. i don’t know how arrow accomplishes it, but this hotel is quieter than some others further from 8th Ave hustle! Will always be one of our first choices for a Times Square stay.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 3 days ago
Thanks for the fantastic review, Christin! We're happy you enjoyed your time with us so much at ROW NYC! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!
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wjbryan1631 wrote a review Aug 4
1 contribution
While this hotel is cheap, especially for the location, there's definitely a reason why. I have never met such rude people who's job was in the hospitality industry. The front desk staff were hostile to the point that I booked another hotel.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 4 days ago
Thank you for taking the time to share your feedback. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
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Renkeykeyhorner wrote a review Aug 4
Virginia Beach, Virginia
Mike, the "manager" kicked me out of my room without any legal explanation at 11pm at night! A single, older woman alone in NYC, and I DID NOTHING TO WARRANT SUCH EGREGIOUS ABUSE!!!Period. REN GOD of ALL is GOOD, indeed!!!
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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susang1965 wrote a review Aug 3
Lockerbie10 contributions1 helpful vote
We will never stay here again!! The entrance area, reception area and foyer are super and bright and welcoming. However once on our floor (27) we were in for a shock. Our room was small but ample for our time in NYC apart from the fact there wasn't a fridge which would have been useful. Minimal hanging space and hangers. The room and en-suite were well below the standard of cleanliness I would have expected for a hotel in this huge city. We were at the end of a corridor (room 2710) and there was (dim) lighting along the corridor until you got to shortly before our room. With the ceilings and walls painted black it was impossible to see the slot for the card to access the room and we had to use our phone spotlights in order to gain entry.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 5 days ago
We appreciate the feedback, susang1965. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
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FcpWarrior wrote a review Aug 2
Matosinhos, Portugal438 contributions287 helpful votes
The location of the hotel is perfect on the 8th avenue. Unfortunately, it is crowded and the room are horribly small. The reception staff should be more kind and helpful. Despite the location all the rest is bad. There is lots of room for improvement.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 6 days ago
Thank you for the feedback. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our location, it's unfortunate our facilities and service didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
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Ellen S wrote a review Jul 2022
College Station, Texas, United States41 contributions10 helpful votes
The plus was the location. We were there to see a lot of theater and this hotel was right smack in the middle of the theater district. Our room was clean, bed comfortable and housekeeping was great. Unfortunately, the lobby was dark and had a rather creepy feel. It also had a bad smell. Hallways were dark and also had a creepy feel. The hotel looked nothing like the slick photos. Our room was very worn. Carpet dingy. And small, even by NYC standards. No fridge, no microwave, no hair dryer, no full length mirror, no coffee pot. NYC is expensive, but I think next time we will pay a bit more and stay elsewhere.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
We appreciate you taking the time to share with us your feedback, EllenS882. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our lobby and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon.
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H5556KQsandram wrote a review Jul 2022
Colchester, United Kingdom4 contributions
The room was basic but cleaned daily. There was an iron and ironing board, hairdryer and toiletries although no shower gel, just soap. The room had air conditioning. A bit of the carpet was threadbare and there wasn’t anywhere to leave spongebags or toothbrushes in the bathroom. Checkout time was 12 noon and there is storage for cases although the man there demanded a tip.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
We appreciate your lovely rating, Sandra! The satisfaction of our guests is important to us so we can't wait to see you back again at ROW NYC soon. We want to share an even more fantastic experience with you next time. Thanks again for taking the time to leave your feedback!
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Natale P wrote a review Jul 2022
1 contribution
The Row Hotel in New York very good very clean not far from Subway Time Square 2 minutes walk. staff from front desk to maids and room service always there to help you with anything The bellboys we’re unbelievable always asking the guests if they needed anything the staff hit it for me when I do go back to New York the Row hotel is the place I will be staying at
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ROW_NYC_Hotel, General Manager at Row NYC Hotel
Responded 1 week ago
Thanks for sharing the excellent review with us! We're so glad that you had an exceptional experience at ROW NYC from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback!
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PRICE RANGE
$187 - $330 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1331
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Frequently Asked Questions about Row NYC Hotel
Which popular attractions are close to Row NYC Hotel?
Nearby attractions include Broadway (0.2 miles), Times Square (0.2 miles), and Come From Away (0.05 miles).
What are some of the property amenities at Row NYC Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Row NYC Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Row NYC Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Row NYC Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Row NYC Hotel?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and Obao.
Are there opportunities to exercise at Row NYC Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Row NYC Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Row NYC Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Row NYC Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.5 miles), World Trade Center Memorial Foundation (3.5 miles), and Hamilton Park (1.7 miles).
Does Row NYC Hotel have any great views?
Yes, guests often enjoy the city view available here.