I love this hotel. For theater-goers, it has the best location. I walked everywhere I wanted to go except the Met and Whitney. The room was a good size, big enough to hang with friends in. The bathroom had a great shower and nice toiletries. Housekeeping and front desk staff were great. My only two minor complaints are: the mattress seemed a little hard and the tv was a little small. I will stay here on my next trip to NYC.
We had a very pleasant, comfortable stay at The Pearl Hotel. My husband and I stayed four nights in November 2022. The location is very convenient to theaters and other sights, but is on a pretty quiet street. The staff was friendly and helpful. The wine hour was nice. Breakfast was sufficient, with several food choices and good coffee. The room was clean and comfortable.
What can I say, the stay wasn't great. Location of the hotel is perfect just on Times Square but hotel is a bit outdated. We stayed 3 nights on the last floor (14th) and on the 1st night the aircon was making a cracking noise so couldn't sleep, next day the caretaker had a look at it and said we need to change our room but the hotel management didn't change the room and when we came back in the evening they said they sold all their rooms so it was very disappointing. They manager did change our room for the last night to a bigger and better room which was much better. Breakfast is very basic and we opted to have breakfast outside. You will hear a lot of noise from outside as it's Times Square like police siren and construction work but I guess that would be the case for most hotels in the area. Overall 3 star hotel at best.…
Clean room that fit our family of 5. Staff all very friendly and helpful. Nice breakfast that was not at all crowded. Busy Thanksgiving week but we easily sat down together every day. Free wine hour 5-6 every night. Location was close to most things midtown. Would highly recommend this hotel.
Clean, updated room with comfortable bed. Room was larger than other area hotels we stayed at. Great location, close to Times Square, theaters, infinite number of restaurants. Very friendly and helpful staff. Will definitely stay here again
The hotel is lovely, clean and is in a great central location. It’s on Broadway but we were never disturbed with any noise from outside. We chose this hotel as the room had a separate area for us to sit at night once the children were asleep, and it served us well. The staff were all very friendly and helpful. The breakfast was great, we ate it every morning and whilst the area is small, we always got a table. The hotel stored our bags for us between checkout and taxi pick up, free of charge. The only negative is there was barely anything my husband could eat at breakfast as he was gluten free, so some more gluten free options would be appreciated by coeliacs.
This is a bang average hotel and while advertised as Boutique it’s not that either. While it is well located and the rooms are fine it’s just OK. Breakfast is a very basic continental buffet with juices, tea and coffee, but you have to battle to find your own table that is crammed in to the space. There is no restaurant or bar on site so don’t expect to be able to order room service or similar. It’s not a dreadful place it’s just it’s not that good. Wish I’d paid double and gone for one of the more recognised brand hotels where you know what you will get!
Fantastic location (5 minute walk to Times Square), friendly staff. Nice breakfast. Clean well appointed rooms. Wine at 5pm in the lobby very nice touch, also tea/coffee available free of charge all day. Beds very comfortable, rooms spacious and well equipped with coffee machine, microwave and fridge. We did have an issue with the toilet which maintenance dealt with very quickly. The one improvement that could be made would be to have proper cutlery and crockery rather than plastic cutlery. Would highly recommend this hotel.
OK hotel, clean, don’t expect an American breakfast what you get is a continental with plastic cutlery, paper plates and cups. Sting in the tail on arriving for a four night prepaid stay they asked for my credit card to pay for local taxes, after signing out they emailed my receipt which included an additional $120.00 for something called a daily facility fee. Totally deceptive practice as we had not used anything extra in the hotel other than sleeping and breakfasting.
The entire hotel could use a make over. Everything is tired from the beds that are lumpy to the broken door handle on the bathroom. The toilet paper holder was barely hanging on. The carpet is old and stained. All of this does not make the hotel feel clean. This ihotel is a great location and the staff are very friendly. It is just tired.