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DoubleTree by Hilton Hotel New York City - Financial District

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DoubleTree by Hilton Hotel New York City - Financial District
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1,857 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel New York City - Financial District
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Showing 1,615: English reviews
Sarasota, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 2, 2014

Friendly, courteous staff was extremely helpful. Very clean room and bath with comfortable beds and lots of comfy pillows. Requested extra towels which were in room at check in. Super easy check in and out.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank helenzuby
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Helen, Thank you for taking the time to write a review. We appreciate your feedback. Thank you for choosing DoubleTree Financial District and have a great day! More 

Albany NY, United States
1 review
1 of 5 stars Reviewed April 2, 2014

I could not take a shower because the hot water heater was broke. The water was ice cold to the point where you would get hypothermia. I had to go to work dirty. Took 1/2 hour to get an elevator to my room as one of the other elevators were down. Aweful experience!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle F
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Michelle, Thank you for taking the time to write a review. I am very sorry for any inconvenience that may have been caused to you due to the emergency plumbing maintenance services, that occurred during your recent stay with us. I am glad to report that this issue has been fully resolved, and I strongly encourage you to return... More 

Travelers are raving about these New York City hotels

Montreal, Canada
1 review
5 of 5 stars Reviewed March 31, 2014

This hotel was GREAT!!! Kadeem really made our stay very enjoyable. After a long drive to NYC, he made our arrival fun and exciting. He guided us to the right places and gave us tips on cool spots to shop at. We will definitely be back at this hotel just because Kadeem is the MAN!!!

Helpful?
Thank STEFG27
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review. I will be sure to share your praises of Kadeem, with Kadeem and the rest of the team. Have a great day! More 

Delaware, Ohio, United States
1 review
1 of 5 stars Reviewed March 31, 2014

Only 1 Elevator was working at check in & check out and no hot water was vaailble during stay... Took over 25 minutes to get to my room at check in and I had to walk down 22 flights of stairs with bagagge when leaving...

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael P
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Michael, Thank you for taking the time to write a review. Please accept our sincere apologies for the poor impression we made during your recent visit. We have shared your comments with our team and are working to ensure we provide the best in service and amenities so that future guests are taken care of. We hope you will... More 

1 review
3 of 5 stars Reviewed March 31, 2014

My stay was during a tough evening at this hotel. Their hot water wasn't working and their 3rd elevator broke. I stay here a lot, and the people are super nice, but they had a bunch of mechanical difficulties. This hotel is always packed and I don't think they take enough care with maintenance.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 49bethw
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Beth, Thank you for taking the time to write a review, and thank you for your kind words regarding our staff. I apologize for any inconvenience that these maintenance issues may have caused you, and I am happy to report that both issues have been resolved. Please, stay with us on your next visit to the New York City... More 

Jeannette, United States
1 review
1 of 5 stars Reviewed March 30, 2014

No hot water for three days - no warning either. Were told it was fixed find out the next morning its not. Two elevators working for 44 floors results in 20 minuted wait to get up and down. Was hung up on by the front desk when I called to ask about the hot water. Miserable three days. Did not... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edward V
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Edward, Thank you for taking the time to write a review. I would like to apologize for any inconvenience that our recent unforeseen emergency plumbing maintenance issues may have caused you as well as the lack of information was that was extended to you. I am glad to hear that you were able to receive satisfactory compensation for this... More 

Sebastian, United States
2 reviews
4 of 5 stars Reviewed March 29, 2014

Everything was fine until I got out of the shower. The bathroom floor was full of water every time I took a shower. Needless to say I have to use the towels to clean the mess. At check out time, you have to wait at least 15 to 20 minutes for the elevator down.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marianela C
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Marianela, Thank you for taking the time to write a review. I apologize for any inconvenience the shower door leak in the room that you occupied may have caused you. I have located the room that you stayed in, and I have shared your feedback with our Engineering Department, so that they may address this issue. I truly appreciate... More 

Tallahassee, United States
2 reviews
4 of 5 stars Reviewed March 28, 2014

Downtown location was perfect for customer visit. Very close to several good bars/pubs. Enter at street level, but must check-in on 2nd floor after elevator trip. Room was also a little trendy with bathroom sink. Had no place to put cosmetic bag on bathroom sink.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David E
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear David, Thank you for taking the time to write a review. We are very glad to hear our location was so accommodating to your business needs. Please, stay with us whenever you are in town on business! We will always be glad to have you! Thank you for choosing DoubleTree Financial District and have a great day! More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed March 27, 2014

This hotel is an embarrassment to the Hilton brand. When I checked in there was no hot water all night. I could not take a shower when I checked in and could not take one when leaving in the morning. The staff was clueless about when the problem would be fixed. The elevators were slow and I had to wait... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank AwesomeNYC
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review. We are extremely sorry for any inconvenience that you may have experienced during the emergency plumbing maintenance services that took place during your stay with us. We greatly appreciate your business, and we hope that you will reconsider staying with us again in the future. Thank you... More 

Hong Kong, Hong Kong
1 review
3 of 5 stars Reviewed March 25, 2014

On the whole my stay was fine. But I felt like the hotel was 'skimming' and this left a bad taste. Specifically: I hate paying for wifi, and the room service bill was $47 when I only ate and drank $30 worth of food and drink: $17 of tax, gratuity (not optional) and others. Oh - no bottle opener in... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Justin B
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Dear Justin, Thank you for taking the time to write a review. While there is a charge at our property for in-room WiFi services ($9.95/Day per device), the DoubleTree Financial does offer complimentary WiFi services in both our hotel lobby as well as Antinori, the hotel restaurant. In addition to this, the DoubleTree Financial does extend complimentary WiFi services throughout... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Financial District

Neighborhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Address: 8 Stone Street, New York City, NY 10004
Location: United States > New York > New York City > Financial District , Manhattan
Price Range: $162 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
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Hotel Style:
#203 Luxury Hotel in New York City
#235 Romantic Hotel in New York City
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