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DoubleTree by Hilton Hotel New York City - Financial District

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DoubleTree by Hilton Hotel New York City - Financial District
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1,910 Reviews from our TripAdvisor Community

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Showing 1,654: English reviews
Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I had booked three rooms (two in one booking and another one separately) for early August 2016. My woes started even before I got there. The booking was made through booking.com and was supposed to be payable at the hotel with a no-show cancellation of the first night only. To start off, the hotel decided to block my credit card... More 

Helpful?
Thank madhurima19
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for staying at our hotel and for sharing your concerns. It is very disappointing to read the details around your booking issues. Please accept our sincerest apologies for our lack of responsiveness. It should not have taken so much effort to resolve these issues. The service that you described is not typical of us, and steps have already... More 

Avoca, Pennsylvania
Level Contributor
27 reviews
10 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

Rooms are small and smell like cat litter. Internet is bad. I had to badger the front desk for 2 1/2 hours to get them to fix my internet service which made me late for work. Front desk is rude. Elevators take forever. Plan on waiting at least 15 minutes to even get an elevator and then another 15 minutes... More 

Helpful?
Thank Lori Jo K
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

I appreciate your candid remarks about our staff. I am deeply sorry our staff was not as responsive as they should have been in working to address your internet concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we... More 

Travelers are raving about these New York City hotels

Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

If this is a Doubletree Hotel you can't tell. It's such a disappointment as the hotel is dingy and service is almost non existent. Room had dirty carpets, dust encrusted air conditioner and bathroom fan just for starters. Staff seems overworked or unmotivated as no enthusiasm. No one answers the "care line" until after 20 rings at least and then... More 

Helpful?
Thank carolv708
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

We appreciate the time you took to give us your feedback regarding your stay at our hotel. Please accept my apologies for the issues you encountered, as it is never our intention to disappoint a guest in any way. Our goal is to maintain our brand's high standards, and we apologize that we fell short of this. Your feedback, though... More 

Stamford, Connecticut
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

It is rare to receive consistent outstanding service from hotel front desk staff that are constantly in the midst of balancing numerous requests, both in person and on the phone, yet somehow, both Doron and Swapna at the Doubletree by Hilton-Metropolitan on Lexington Avenue in New York City manage to do so each and every visit. To rate them at... More 

Helpful?
Thank Cliff S
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

It was a pleasure to read how much you enjoyed your stay at the DoubleTree by Hilton Hotel New York City - Financial District once again. We are glad we met all of your expectations. Doron and Swapna has a great passion for hospitality, so I appreciate you highlighting the great job they did. I will be sharing your remarks... More 

Reno, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

There were long waits for elevator and front desk. Business Center computers did not work even after reporting it twice. Did not have clock/radio in my rooom even after requesting one be sent to my room twice.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Julie M
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for taking the time to post a review. I am deeply sorry for the many inconveniences from our slow elevators to the Business Center being out of order. I would also like to apologize that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal... More 

Kuala Lumpur
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Location of the hotel is good. Good restaurants and tourist spots around. Close connections with many subway lines. But for a Hilton, the facilities need to be improved. The bathroom has very bad smell. We complained as soon as we checked in, they came and sprayed and the smell kind of faded off. But the second night, the very strong... More 

Helpful?
1 Thank FongSooSan
ManagerX1, General Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you so much for staying with us and for your feedback. Our goal is to provide the best experience possible and I am truly sorry we could not deliver that to you. Thank you for sharing your comments. Our goal is to welcome every guest to a clean, comfortable, well maintained room and I am so sorry for the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel with for New York spacious rooms at a very reasonable rate. Parking is right across the street. Taxis and subway right around the corner. Good restaurants, battery Park and Wall Street bull and bear are 2?minutes walking distance. I booked with Captain Kirk and received a great rate.

Helpful?
1 Thank Patrick K
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Thank you for the wonderful feedback about your stay at DoubleTree by Hilton New York City - Financial District. We are delighted to read that you and not only enjoyed our convenient location and spacious accommodations, but you also found us to be a great value for money. Comments like yours help reinforce our efforts to provide the best stay... More 

London, United Kingdom
Level Contributor
123 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here on a holiday recently. Smooth check-in and the staff was very helpful in arranging a late checkout too. Breakfast is a bit of a dampner but one can always eat out. Wall street is just around the corner and subway station is right across the hotel. Wifi works very efficiently. Rooms are a tad small but its fin... More 

Helpful?
Thank FindingNeverland
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

Our thanks for evaluating your recent stay with friends at our hotel. We are glad to read you had a great holiday, and that you enjoyed our friendly associates and location close to major attractions in the area. We appreciate you being our guest, and hope to welcome you and your friends back to the DoubleTree by Hilton New York... More 

Aldie, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel was fine. Room was fine. Staff is friendly. The wait for the elevators was horrible!!!! The ice machine was not working on our floor so I had to walk down and up 3 flights. :( The Irish pub next door was a convenient option for a late night snack and drink.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ginger W
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

We are glad to know that your recent stay with us was overall pleasant, and that you liked your accommodation and our courteous associates. That being said, we are sorry for problems you encountered with the elevator and apologize for the wait time issues. Our elevator speed is established by local code, and we cannot change it. We are grateful... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Housekeeping brought clean towels daily, but no washcloths. We had to call to request them every day. They offered a door hanger to fill out for breakfast service. The hanger said to have it hanging outside the door by midnight for the next morning. The night before the only day we had an early start, I hung it by 11:30.... More 

Helpful?
Thank Amanda M
ManagerX1, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review

We appreciate the time you took to give your feedback regarding your recent stay. Please accept my apologies for the service issues you encountered, as it is never our intention to disappoint a guest in any way. Our goal is to maintain our brand's high standards, and we apologize that we fell short of this. I have addressed your concerns... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Financial District

Neighborhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Address: 8 Stone Street, New York City, NY 10004-2202
Location: United States > New York > New York City > Financial District , Manhattan
Price Range: $160 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
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Hotel Style:
#205 Luxury Hotel in New York City
#234 Romantic Hotel in New York City
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