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Element New York Times Square West

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Element New York Times Square West
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3,553 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,280: English reviews
Amman, Jordan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Checked in Elements NY Times Square West for 4 days in August 2016 with family from Jordan and Texas. Was an excellent choice. Functional, Spaceous, and Well-equipped studios. Location was amazing and very close to everything you want to see or do. Will return back to this hotel next year .... For sure. And not to forget Front Office staff... More 

Helpful?
Thank mkhoshman
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your positive comments about our hotel! We enjoy being of service to our guests, and agree that our location is perfect for convenient access. We look forward to your stay at our hotel! Safe travels! More 

Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent three nights in this hotel over the Labour Day Holiday long weekend. The hotel offers a hot complimentary breakfast each morning, along with cold items as well. The coffee was even decent for American coffee. The reception staff upgraded our room upon arrival to recognize my SPG status to a room with a view near the top of... More 

Helpful?
Thank Bigcityd
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback! We are delighted that you enjoyed your experience at our hotel. I am glad we promptly addressed your A/C issue, and that you would likely choose us for your next stay in NYC. Safe travels! More 

Abu Dhabi, United Arab Emirates
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

- No recognition for SPG Platinum tier guests, thus, loyalty not really recognized. - Too many reception staff, but none are really enthusiastic to help. - You arrive at 1:30pm and room isn't ready. - No upgrade whatsoever, considering that the Platinum level guests should be receiving the best room in the house. - Room received was next to elevator... More 

Helpful?
3 Thank Pontii
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback about the hotel. I am sorry that you did not have a positive experience as our guest; however, your feedback helps us to improve our service effort. I would hope that we could get the opportunity to be of service in the future to provide an experience more reflective of our commitment to guest satisfaction,... More 

Indianapolis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Element has a lot going for it: good location just blocks from Times Square, nice room with FULL kitchen - including pots, pans, dishwasher, full fridge and microwave (mine didn't work); small but decent rooftop balcony with nice views. You can bring food up and enjoy it. It was as quiet as you can get in the heart of NYC.... More 

Helpful?
1 Thank TheGoodsLife
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for providing your feedback about your stay with us. We are delighted that you liked the accommodations. We were indeed very busy during the recent holiday weekend, and heavy demand periods for the elevators do extend wait times. We hope to get the opportunity to be of service in the future to provide a more satisfying experience and... More 

Perth, Australia
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

No complaints with this hotel at all. If you want to be near the Theatre District, restaurant row (9th Ave) and within a decent walk of the MoMA and 5th Avenue shops then this would be a good choice. The lift at peak hours is the only down side to the Element as the three lifts get extremely busy especially... More 

Helpful?
Thank AMHOz
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your feedback. We are pleased that you enjoyed your stay with us. Our location is great indeed, and we look forward to your next visit to our neighborhood. :) Safe travels! More 

dubai
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Too bad dirty Busy Not like the first time I visit this place Hotel is getting old And every thing is rusty and dirty Really I don't like the hotel any more I don't recommend All towels are so old and they never change them Paint is very dirty and hotels are not clean Breakfast is so poor and not... More 

Helpful?
Thank Dxb_essa
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for sharing your feedback about the hotel. I apologize for the unimpressive presentation you described. The cleanliness and condition of the hotel are very important to us. We are currently installing new wall vinyl, lighting, and carpet in all our corridors, and updating our lobby area. I have shared your towel comment with our Executive Housekeeper, and it... More 

Sudbury, MA
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Could walk almost everywhere. Near Times Square but also far enough away from the noise. Elevators are a bit of a hassle. Staff was very accommodating. Our room was very clean. Having a fridge was great.

Helpful?
Thank LAFSudbury
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for sharing your feedback about the hotel. Our location does offer very convenient access to city attractions, and we hope to see you again soon! More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I always go there when I come in NYC. No surprise. Good price, good concept, good room for a good stay. For business or those who come and time running into NYC, there is the place. Not for kid: small room, no pool, no kid zone.

Helpful?
Thank Benoit T
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your feedback about the hotel. We are very happy to know that you enjoyed your stay with us, and look forward to your next visit. Safe travels! More 

Toronto, Canada
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is literally in the heart of NYC. Absolutely wonderful rooms. Clean and spacious. I think breakfast wasn't included in our package. So can't comment about the breakfast. The only problem was I think the wifi was not free. Overall, good stay!

Helpful?
Thank mehru24
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your feedback about the hotel. We are pleased that liked the hotel accommodations. Breakfast is indeed complimentary for all guests, as well as WiFi and our evening manager's reception (Mon-Thur). We hope you can come back again to have the full experience. Safe travels! More 

Boston, Massachusetts
Level Contributor
117 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I only paid $169/night here which is super cheap for NYC. So I would in itself consider that a bargan. But I expected more from an Element brand. It's supposed to green..hence clean in my opinion. Below are the quick pros and cons: Pros: - Front desk is super helpful and friendly. Fast and efficient. Gave me free water and... More 

Helpful?
Thank njgalinbos
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $187 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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