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Element New York Times Square West

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3,553 Reviews from our TripAdvisor Community

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Showing 2,280: English reviews
Navan, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

For anyone reading or thinking of staying in this hotel please ignore any negative reviews that it has received as this hotel and its staff could not have done enough to make our holiday so relaxing and amazing. The staff are so friendly and happy and cannot do enough for you. You can't beat the breakfast and gives you the... More 

Helpful?
Thank leighadam
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

An excellent hotel in a great location. Great breakfast buffet and afternoon finger food daily. The lifts are very slow tho but a small price to pay for the service and quality. The staff are always friendly and happy to help. The rooms are spacious with a great kitchenette as well. Would highly recommend this hotel.

Helpful?
Thank Roberta Z
Florida
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Got in for a weekend stay. Got a nice room on the 40th floor and the staff knew we are celebrating so they send us a nice amenity. We had great view of the city and of a building being built next door (it's NYC. Any view is a plus). The room was very small. Don't expect to have lots... More 

Helpful?
1 Thank tommyboy30
Carnoustie, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for a week with my daughter at end of August. We paid extra as we didn't want to share a bed so had a room for 4 people. Room was lovely, very modern with full kitchen amenities and spotless bathroom. We were on 28th floor with a view of times square. We were able to walk to most... More 

Helpful?
1 Thank thrillseeker18
Johannesburg, South Africa
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Finding a modest priced hotel with spacious rooms is rare in Manhattan. I needed a place I could walk to from Penn Station and that would also serve as a base to dine in Hell's Kitchen and to use Chelsea Pier. We were on the sixth floor and did not notice the minimal elevator/lift capacity. Only once did we use... More 

Helpful?
1 Thank geoffrey O
Cape Town Central, South Africa
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Sadly there really isn't one good thing I can say about this hotel. It is in dire need of maintenance, the staff are generally not very service oriented, my room was dirty and noisy and for the price paid I felt cheated. The proximity to Times Square in no way makes up for the state of the hotel.

Helpful?
1 Thank ChantalCantin
gold coast
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was a little concerned when i read the reviews in regards to the elevators being slow,but if you pick your times and don't use them between say 8am - 9:30am you should be fine. We are a family of four with a 1 yo and a 4yo and found that the breakfast at the hotel saved us alot of... More 

Helpful?
Thank mjggc
Mexico City, Mexico
Level Contributor
700 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The hotel is not good, even for NY standards. Let's start with the positive, the rooms are big, they include a small kitchen and the subway is just one block away... that's it. Elevators are slow and crowded and you need to wait even 20 minutes to get a ride!! The room wasn't very clean... but the worst is the... More 

Helpful?
Thank MTorre
Swindon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We read other reviews of this hotel after making our booking and had some concerns that proved to be wholly unfounded. Other guests had criticised the lifts in this 40 storey hotel. In our 4 night visit there were never any issues despite the hotel being very busy. Any waits were never more than a couple of minutes. It is... More 

Helpful?
2 Thank Philip B
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about the hotel. We are delighted that you enjoyed your stay with us, and that you had a memorable experience. We look forward to your next stay! Safe travels! More 

Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had 5 nights at Element hotel and its was excellent. Location is superb just a short stroll to Times Square and Broadway shows. Rooms have kitchenette and are very clean. Great breakfast and very helpful staff. Provided a late check out and stored our bags as we had a late night flight. Highly recommend this place

Helpful?
1 Thank Joycee777
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are very pleased that you enjoyed your stay with us! Your recommendation of our hotel is very much appreciated, as well. We look forward to your nest stay! More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $187 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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