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Element New York Times Square West

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Element New York Times Square West
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3,509 Reviews from our TripAdvisor Community

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Showing 2,256: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed on our NY city break hotel was excellent, room was excellent equipped with small kitchen and cleaned everyday, staff were excellent and couldn't do enough for you. A great location as was very central for all sightseeing. Would have no hesitation in returning to this hotel for another stay.

Helpful?
Thank tracy g
2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

We always stay at Starwood hotels but was disappointed. At this hotel the elevators were extremely slow. The location for where breakfast was extremely warm and chaotic. You're equipment in the gym didn't work as expected. The room itself was nice.

Helpful?
Thank Michele W
Dunfermline, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Didn't know what to expect after some reviews. I can honestly say this is a great hotel. The rooms got cleaned every day, The beds are comfortable, and the staff where fantastic and extremely helpful. They even gave us a later check out due to the time of our transfers. The air con was playing up one night and within... More 

Helpful?
1 Thank acampbell1885
Miami Shores, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We have stayed in this hotel several times because the location is convenient for work. The staff is very welcoming and professional. The hotel itself is no frills, but the rooms have a fully equipped kitchen and the bathrooms are an adequate size. The beds are comfortable. The only issue is that the elevators are very full at peak times... More 

Helpful?
1 Thank airene2016
Madrid, Spain
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

The room was spacious and clean but the fun stops there. 10-15 minutes with the shower running to have hot water EVERY time we wanted to shower. Bad personal higiene products. Horrible quality beakfast, packed with people. Disgusting and loud. It's open for everyone passing by as well as nobody asks you for your room number. It's close to a... More 

Helpful?
Thank anonymousI5374SU
Denver, CO
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, the pros: The lobby is clean and nicely decorated. We found the staff to be very friendly & helpful. The price was very reasonable. Room & bathroom was very clean. There is a small kitchenette with microwave, small stovetop, dishes, pots, etc., which was nice for leftovers. The location is good, a few blocks away from the heart of... More 

Helpful?
1 Thank Eastlakelane
Dubai, United Arab Emirates
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We checked in 4pm and left 5am for our flight so I can't comment on breakfast. Chose hotel for location, and that was the only good thing. We informed reception that the a/c unit kept switching itself off before it had cooled properly, they assured us that the engineer would look at it while we were out for the evening,... More 

Helpful?
Thank Tjmazzer126
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Location was weird - right in the garment district. Staff seemed aloof and slightly lazy when it came to 'hospitality.' The room was non-cozy and very 'dorm-ish' right down to the very loud, AC window unit. Would not stay here again

Helpful?
3 Thank Dinah M
Level Contributor
13 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Perfect location with public transport nearby. Staff were extremely helpful throughout. The only downside was the lack of space in public areas at busy times - particularly at breakfast. Glad we were on the 3rd floor and could use the stairs rather than wait for the lift

Helpful?
Thank Ian C
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for taking the time to provide feedback about your stay. We are happy to know that you liked our location and service, and hope to have you back as a return guest. Safe travels! More 

los angeles
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a very comfortable stay at the Element New York Times Square. I would recommend this hotel for the value and what you get for that value. This is rooms with kitchens, free breakfast and free cocktail hour. At check-in, the gentleman at the front desk was very nice. I was upgraded to a one bedroom suite on the... More 

Helpful?
Thank seyyes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about our hotel. We are certainly happy to know that you like the hotel and our complimentary Rise breakfast and Relax evening manager's reception. Our housekeeping team takes pride in their work, and your comments are appreciated! Thank you for recommending us, and we look forward to seeing you again soon! More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $186 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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