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Element New York Times Square West

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Element New York Times Square West
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3,856 Reviews from our TripAdvisor Community

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Showing 2,446: English reviews
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Essex
Reviewed yesterday NEW

I went here with my partner for 4 nights from 17th March. We booked this hotel for the location near Times Square and because it had a kitchen in the room. The bathroom was very modern and the shower was excellent. The room was clean and the kitchen even had a dishwasher. The room was a bit small with my...

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Helpful?
Thank Essexbird15
Sydney, Australia
HOTEL’S FAVORITE REVIEW
Reviewed January 3, 2017

We stayed at Element for two weeks over Christmas and had a wonderful time. The staff are so lovely, particularly Charlie (front desk), Brigitte (security, I think) and Maree (housekeeping). We were on the 36th floor which gave us great views over the times square area. Our room was spacious, clean and modern. The bathroom has a lovely rain showerhead....

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3Thank breannfallon
About Hotel's Favorite Review
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you so much for your feedback and staff acknowledgements! We are sincerely pleased that you enjoyed your time as our guest. Your confidence about a return stay and your recommendation of the hotel mean the world to us, as well! Safe travels and see you again soon!

UK
Reviewed 3 days ago NEWvia mobile

We stayed here for a week and was not disappointed. The reviews were very mixed however the room was perfect in size, clean we did not want for anything. The staff were really helpful in every way. Upon arrival we asked for a cup of milk so we could have a coffee and this was not an issue. People complained...

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Helpful?
Thank sarah k
Leicester, United Kingdom
Reviewed 4 days ago NEW

The hotel is located just around the corner from the Port Authority Bus Terminal with access to a large number of subway lines that go across, up and down Manhattan. Hotel itself was very well presented, well decorated and the rooms are great with a fridge, microwave, coffee maker and toaster supplied if you wanted breakfast in your room. Beds...

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Thank thecornstar
Miami, Florida
Reviewed 6 days ago NEW

The hotel was by far one of my top "favs". Well put and updated decor. Clean and I didn't have any issues with the elevator. Breakfast can improve but it really didn't bother me. Friendly and straight staff. I enjoyed my stay.

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Thank Rachel A
Los Angeles, California
Reviewed 1 week ago via mobile

Pro: 1. Rooms are clean 2. Good value for the $ Cons: 1. Breakfast buffet food was average at best; it was so crowded, it was hard to find seating. Food ran out and slow to replenish. 2. Elevators are super slow and crowded; takes forever if you are on the 30+ floor. 3. Lobby is worn and needs updating.

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1Thank syulin2007
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about the hotel. We sincerely appreciate your comments, which will be shared and will ultimately help us enhance our guests' experiences. We hope to have you back as a return guest in the future. Safe travels!

Cebu
Reviewed 1 week ago via mobile

We went there during the holidays and every hotel was skyrocket expensive. But this one remained to be at the affordable range out of the nearest hotels in time square that is very decent inside. You go any cheaper it will look more like a 200 year old motel inside. You go with more decency it will be more like...

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Thank Zorro123
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We appreciate your feedback, and being described as the place to be while in NYC! We hope to have you back in the near future as a return guest. Safe travels!

Alsager, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed for 4 nights Wednesday 8th March 2017 to Sunday 12th March 2017. Ignore the negative comments, we had a lovely stay here. We had a Deluxe Double Room on the 30th floor and it was brilliant. All the staff are friendly, welcoming and helpful. Breakfast was great, everything you need (I would recommend going early as opposed to late)....

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Thank emmajayne2406
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We appreciate your feedback about your experience as our guest, and are delighted that wouldn't hesitate to recommend us. We look forward to your next stay! Safe travels!

London, United Kingdom
Reviewed 2 weeks ago

Excellent hotel, though room space not as large as other elements in Miami. But overall an excellent hotel in a prime location with excellent facilities, free complementary breakfast, free wifi and laundry facility. Discounted parking facilities opposite the hotel, you just need to get your parking ticket validated by the hotel to pay $40 overnight rate. The staff who worked...

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Helpful?
Thank yem2015
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We thank you for choosing Element Times Square, and for sharing your feedback. We are delighted that you enjoyed your time as our guest. Safe travels!

Reviewed 2 weeks ago via mobile

My husband book this hotel because of kitchen which we never use and he knew and room is little bigger than many hotels.good. But elevater is Only 3 for over40 floor? No way and yes I have to wait more than 3 min. Kitchen well equipped. They have plate cup, sponge , dish was soap, etc... they have gym good...

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Helpful?
1Thank Mommyno1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay with us. I would like to assist with locating your missing phone charger. Please contact me via email at gm@elementtimessquare.com. Thank you.

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $197 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#40 Green Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Element New York Times Square West staff and other travelers.
121 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the higher the room, the less the noise and better views”
 of 5 bubbles thecornstar, 4 days ago | Read review
“High floor”
 of 5 bubbles yem2015, 2 weeks ago | Read review
“Ask for a room with a view of the Empire State Building”
 of 5 bubbles JamesK615, 3 weeks ago | Read review
“Choose a lower floor - and walk down the stairs if you can rather than wait for those lifts.”
 of 5 bubbles sfdann, 4 weeks ago | Read review
“Don't Get a room on the west of the building (if you are facing it), These rooms are SMALL”
 of 5 bubbles jerrellu, Feb 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question