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Element New York Times Square West

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Element New York Times Square West
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3,562 Reviews from our TripAdvisor Community

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Showing 2,284: English reviews
Atlanta, Georgia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First the good part: the people that work there. From the front desk staff, to Housekeeping, to Maintenance, every person I interacted with was great. I hope the change from SPG to Marriott will carry the staff over. For the amount of money this hotel charges, you'd expect it to be better. The building is relatively new, but the hotel... More 

Helpful?
Thank Keaura
Cervia Milano Marittima, Italy
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I would've given a 5 star but with a unexpected negative experience i cut my reveiw down to 3 asone issue which made the hotel positive experience turned into a negative experience. Every visit to NYC is not always pleasant for me finding a reasonable, clean hotel. Therefore this time we decided to book a mid-high reasonable hotel. I read... More 

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Thank passi0ntraveler
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Roughly 10 mins walk from Times Square and close to the Port Authority. Rooms are good - very clean. The kitchenette is good - microwave etc. No complaints for a short stay in nyc. Had a view of ESB too which was good.

Helpful?
Thank JimboJones7
Navan, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For anyone reading or thinking of staying in this hotel please ignore any negative reviews that it has received as this hotel and its staff could not have done enough to make our holiday so relaxing and amazing. The staff are so friendly and happy and cannot do enough for you. You can't beat the breakfast and gives you the... More 

Helpful?
1 Thank leighadam
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am platinum on starwood, and I normally praise in public and give bad feedback in private. But this hotel is a total debacle. I stayed there twice last week and it was a total disaster. They didn't get anything right at all. From the attitude of the hotel staff, to my broken air conditioner, to the elevator problems, they... More 

Helpful?
Thank Tstotland
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

An excellent hotel in a great location. Great breakfast buffet and afternoon finger food daily. The lifts are very slow tho but a small price to pay for the service and quality. The staff are always friendly and happy to help. The rooms are spacious with a great kitchenette as well. Would highly recommend this hotel.

Helpful?
Thank Roberta Z
Florida
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Got in for a weekend stay. Got a nice room on the 40th floor and the staff knew we are celebrating so they send us a nice amenity. We had great view of the city and of a building being built next door (it's NYC. Any view is a plus). The room was very small. Don't expect to have lots... More 

Helpful?
1 Thank tommyboy30
Carnoustie, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a week with my daughter at end of August. We paid extra as we didn't want to share a bed so had a room for 4 people. Room was lovely, very modern with full kitchen amenities and spotless bathroom. We were on 28th floor with a view of times square. We were able to walk to most... More 

Helpful?
1 Thank thrillseeker18
Johannesburg, South Africa
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Finding a modest priced hotel with spacious rooms is rare in Manhattan. I needed a place I could walk to from Penn Station and that would also serve as a base to dine in Hell's Kitchen and to use Chelsea Pier. We were on the sixth floor and did not notice the minimal elevator/lift capacity. Only once did we use... More 

Helpful?
1 Thank geoffrey O
Cape Town Central, South Africa
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Sadly there really isn't one good thing I can say about this hotel. It is in dire need of maintenance, the staff are generally not very service oriented, my room was dirty and noisy and for the price paid I felt cheated. The proximity to Times Square in no way makes up for the state of the hotel.

Helpful?
1 Thank ChantalCantin
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: $185 - $516 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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