I would not recommend this hotel. Fees you don’t know about such as $40 a day service charge which includes unsecured wifi and not effective $77 fee if you need to upgrade your room The air conditioner made loud noice all the time. The rooms are badly designed example you can’t get into the bathroom if you are working at your desk The lounge was closed all the time. Worst stay
I’ve just returned from a short stay and I really cannot say enough good words about the property but most importantly - the team. The hotel is very conveniently located for dining, shopping as well as regular “touristy” options while being on a rather quiet street and therefore unaffected by too much traffic noise. The property itself feels quite boutique while nothing was too much trouble when it comes to the team. Be that pre-arrival communication, quick yet informative check-in or any additional questions or requests during the stay. I would also like to take this opportunity to thank Jeffrey for his excellent communication, hospitality as well as warm welcome. All in all we’ve had a fantastic stay and will most definitely return again in the future.
The hotel is conveniently located for business in Soho. It has a good restaurant that for breakfast usually opens at 8am. The room is relatively small without key tools like the hairdryer. The phone has been out of service since my arrival. Limited restaurants around but close to the Soho luxury shopping area. Not sure I would come back unless forced for logistics linked to my business.
Excellent location, excellent service, George the manager is very helpful and very understanding. Rooms are great and upgrade to higher floors a must. Food is great in the restaurant in a very nice ambiance. All staff helpful and friendly. Great stay for business and leisure.
Stayed her with my teenage daughter. Excellent location and a fantastic view from our hotelroom. The hotel had a great vibe, and the breakfast in the restaurant was really good. Make sure to try the french toast with nutella. Too good for my waiste line. An extra thanx to Jeffrey Yen - The director at The front office. He went above and beyond to make our stay so good. He sent email when our flight got delayd, gave us a great room and had excellent recommendations for restaurants etc. Thank you! Cant’t wait to return to NY again, and will deffinetly return to this hotel!
We first stayed here back in 2015 & we were impressed. Fast forward 7 years and the hotel could definitely do with a remodel. It’s looking jaded. We were there for 3 nights and most of the time the bar was unavailable due to private events. Every morning an engineer had to come and unfreeze our AC! And it was very hot 🥵 in the room. My fella went to the gym & was not impressed. It was down in the basement, no windows & no AC. Plus some of the equipment was out of order. Definitely a case of style over substance. Staff friendly enough.
Wonderful location, beautiful entrance to the hotel. The restaurant is beautiful but very noisy. The food is expensive. There is no in room service (at least nothing works), the staff is not always very helpful both at the front desk and at the restaurant.
AVOID. The WORST customer service. I stayed with this hotel for one night and have now called 31 times to get a hotel receipt. The person at the front desk on May 24 from 9am- 1030am has repeatedly hung up on me or picks up the phone only briefly to transfer my call to a mailbox that is already full. I’ve never experienced customer service this bad. NYC has too many options to deal with terrible customer service.
Potential good Hotel,not chip but there was NOT frigobar in the room, there was Not a daily rechange of shampoo and other needed stuff,that one considering 40Usd daily as Amenity seems totally unacceptable. Downstair there is a Bar suppost to be open 7 AM but nobody was there in the right time. Last but not least we did received from Chris ( I assume the Hotel Manager) a fruits plateau and bottle of Wine as well come.... same day we did check out. Many things to improve in terms of cost/benefit rate. A real disappoinment.
Great location and had such great potential but so disappointed with the overall service.The staff that you could find showed little to no interest in helping and really seem to be happy working there.
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