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The James New York - SoHo

1,456 reviews
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Traveler (339)
Room & Suite (265)
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Overview
  • Excellent59%
  • Very good25%
  • Average9%
  • Poor5%
  • Terrible2%
Travelers talk about
“rooftop bar”(173 reviews)
“new york”(212 reviews)
Free Wifi
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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Feb 25Feb 26
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1 room, 2 adults, 0 children
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Reviews (1,456)Write a Review
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All reviewsdavid burke kitchenrooftop barnew yorkheated floorsfiltered watercorner kingwine and cheesehotel guestsroof top poolholland tunnelfreedom towerin room diningcomplimentary coffeeroom servicerain showerfloor to ceiling windowsboutique hotel
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591 - 595 of 1,329 reviews
Reviewed September 11, 2014

Every single staff member was extremely friendly and helpful. Rooms were small but contemporary & smart design far outweighed this. Beds were comfortable and room quiet. Book a high floor- views are excellent. Roof top bar is fantastic. Walk to shops, restaurants, Ground Zero. Canal...More

Review collected in partnership with this hotel
Thank 62Melissa
Response from Gissel B, Manager at The James New York - SoHoResponded September 15, 2014

Dear 62 Melissa, Your kind review is deeply appreciated. Thank you for taking time to share your luxury liberated experience. Our team strives to provide genuine yet unobtrusive service and seeing their hard work pay off with feedback like yours is very gratifying. It sounds...More

Reviewed September 10, 2014 via mobile

Stayed here on our last night in the US before flying home. After a hectic couple of weeks I wanted somewhere I could relax and just chill out for the last 2 days. The hotel advertises itself as having an amazing roof top pool which...More

2  Thank Cornishboy99
Response from Gissel B, Manager at The James New York - SoHoResponded September 15, 2014

Dear Cornishboy99, Thanks for taking time to share your James experience. It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback. The rooftop bar opens to the surrounding neighborhood in the...More

Reviewed September 8, 2014

Very cool hotel but ... despite the fact that New York is renowned for small hotel rooms - ours was exceptionally small. We didn't realise until the day before check out that we actually had the smallest room in the hotel (I think it was...More

Thank Brisbanefirstimer
Response from Gissel B, Manager at The James New York - SoHoResponded September 15, 2014

Dear Brisbanefirstimer, We really appreciate you taking time to share feedback about your stay. We apologize that you found our room small, during your next stay may I suggest one of our corner king rooms which are much more spacious. We look forward to your...More

Reviewed September 7, 2014

There are some reviews on this site saying that the service was indifferent, inefficient and rude. These people must have been staying at a different James Hotel NYC. The one I stayed at was beautifully presented with impeccable hospitality and service. Everyone went so far...More

1  Thank Steve K
Response from Gissel B, Manager at The James New York - SoHoResponded September 15, 2014

Dear Steve K, Thanks for such a positive review. Our team is our greatest asset so I’ll be sure to relay your special mention to them. The James’ luxury liberated approach to guest service strives to be genuine and unobtrusive. It’s great you felt welcomed....More

Reviewed September 7, 2014

We booked into this hotel for a week as we liked the sound of Soho and also because this hotel had a swimming pool on the roof for relaxing. Soho was a great location with great restaurants, shops and bars in the area. It had...More

Thank ChrisandCatheri... R
Response from Gissel B, Manager at The James New York - SoHoResponded September 15, 2014

Dear ChrisandCatheri... R, Every piece of guest feedback is valuable to us, therefore, thank you for taking time to share your thoughts. It is unfortunate that you encountered the series of issues at our rooftop pool. We will inform our team in order to continue...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Room Service
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Details
Price range
$226 - $600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Business Hotel in New York City
#136 Romantic Hotel in New York City
#149 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$226 - $600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Business Hotel in New York City
#136 Romantic Hotel in New York City
#149 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveler (339)
Room & Suite (265)
Dining (79)
Pool & Beach (42)
Amenities (23)
Business Center & Event Rooms (3)
Family and Play Areas (1)
Nearby
SoHo
Once the artistic hub of New York, SoHo is now one of
the premiere shopping destinations in the world.
Housing everything from the most popular luxury brands
to swank boutiques you won’t find anywhere else, this
is a sophisticated shopper’s dream come true. Broadway
is teeming with big-name stores and people during the
day, while Prince and Spring Streets are the other
main drags to explore. Take a detour down the quieter
...More
Questions & Answers
Ask a question
whywhywhy10
October 16, 2017|
AnswerShow all 2 answers
Response from NJbeachgirl62 | Reviewed this property |
Hi! I wish I could answer that question, we stayed in a corner suite and were on the 5th floor I believe. I don't believe the hotel has more than 10 or 15 stories as I recall. Probably best to call the property directly.
0
Votes
whywhywhy10
October 16, 2017|
Answer
Response from Anette J | Reviewed this property |
I dont know- you’d be better off asking the hotel directly. Higher floors have outstanding views, but if too high i wonder if you can get some noise from roof terrace. I stayed mid floor-excellent views, magnificent sunrise... More
0
Votes
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Room Tips
"Be sure your room is big enough for your taste"
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"Corner rooms have an amazing view!"
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"Quieter floors are higher up (10th floor+)"
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"Don't bother with the upgrade feature. It just means you're on a higher floor, not that you get a..."
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