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The James New York

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The James New York
The James New York
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1,228 Reviews from our TripAdvisor Community

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Showing 1,125: English reviews
San Francisco, California
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

I suppose the mattress was good, but that's mostly all the nice things I have to say about this hotel. My boyfriend and I were locked out of our room because of a faulty latch - apparently sometimes the cleaners let the door slam, and the latch catches from the inside? The response was amateurish. We were told to wait... More 

Helpful?
Thank Jireh T
Los Angeles, California
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Gorgeous white modern tower in top location between Soho and Tribeca, Room had REALLY excellent windows, minimal sound from street -actually quiet. My room was upgraded, (I paid for it), and the king corner room was spectacular,open, modern, clean, and gorgeous. Ordered room service -arrived late at night.Great chicken soup, try it. The hotel has a super crazy rooftop bar... More 

Helpful?
Thank a23bernstein
Jerome C, Front Office Manager at The James New York, responded to this review

Dear a23bernstein, Thank you for providing feedback in regards to your recent stay with us at The James! We greatly appreciate you sharing your experience with the online community and for noting on the highly of our guest rooms and F&B Outlets. We very pleased that you enjoyed your stay and hope to welcome you back very soon. Best Regards,... More 

New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This is our second time visiting the James Hotel because our first time was so nice. When we were checking in we were asked if we wanted a glass of wine. Such a nice gesture on the staff. And of course we accepted. Everyone is so friendly and made us feel special. The roof top bar has spectacular views of... More 

Helpful?
Thank Mr Richard G
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Mr Richard G, It is an absolute pleasure to read that you had an amazing experience at The James for the 2nd time! Your feedback is very much appreciated and the staff will be informed in regards to your 5 star review. Thanks again and we look forward to you returning for your third visit! Best Regards, Jerome Collins,... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

Me and my wife have three children under the age of five it was our eight year anniversary and we just wanted to get away for a day and relax we chose the right place they were accommodating clean relaxing located in a great area with tons of stuff to do in the hotel great restaurant and probably the friendliest... More 

Review collected in partnership with this hotel

Helpful?
Thank jeanpierred150
Melbourne, Australia
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location, in the heart of soho. The rooms are a good size. The staff are super helpful, and regularly check in to see if you need anything. The complimentary wine and cheese every afternoon is a beautiful touch. The jimmy roof top is a fantastic view of southern Manhattan, and the pool was lovely on the hot summer days.... More 

Helpful?
Thank Pitted4lyf
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Pitted4lyf, It is a pleasure to read that you had an exceptional stay with us at The James. We are constantly working to deliver the best service possible to each and every guest, your amazing 5 star review is a result of that. We thank you so kindly, your feedback will be shared with the team. Thanks again and... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights. Loved the location (Soho); staff was uniformly warm and professional; room nicely appointed; fantastic rooftop bar. Just don't get a room on floors 16 or 17 if you want to get to sleep early - the bar music is really loud until 2 am. Otherwise, highly recommended. (Join the Tablet Club for room upgrades, late checkout,... More 

Review collected in partnership with this hotel

Helpful?
Thank D8397KVpatrickw
Jerome C, Front Office Manager at The James New York, responded to this review

Dear D8397KVpatrickw, We are thrilled and pleased that you enjoyed your visit with us at the James! We greatly appreciate your compliments regarding the attentive and friendly manner of our staff, as well as the comfort of our rooms. Your feedback will be shared with the team as they will be delighted and honored to receive this amazing feedback. Thanks... More 

New York
1 review
4 of 5 stars Reviewed 1 week ago

We appreciated staying at The James. However the price did not match the service level expected. Nonetheless, great location, well- connected by subway and the roof-top pool offers a killer view of New York at nights. The Friday night pool parties, which is open to the general public and it feels like all of SOHO is in attendance, is a... More 

Review collected in partnership with this hotel

Helpful?
Thank belgrave3
Jerome C, Front Office Manager at The James New York, responded to this review

Dear belgrave3, Thank you for sharing feedback with us in regards to your most recent visit at The James. I am sadden to see that you feel that the service level did not match. I am very interested in speaking with you in regards. Please feel free to contact me at 212-465-2000 and we can discuss more. Thanks Warmest Regards,... More 

Encinitas, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My top choice in NYC. The Staff is incredibly accommodating and Johnny Houston (Front Desk Manager) in particular is a fantastic host - always one step ahead of any need. Looking forward to my next visit!

Helpful?
Thank adriward
Jerome C, Front Office Manager at The James New York, responded to this review

Dear adriward, Thank you for providing feedback in regards to your recent stay with us at The James. It is pleasing to see that Johnny delivered exceptional customer service and that you enjoyed your overall experience with us and very happy your expectations were exceeded. Your feedback will be shared with Johnny and the Team as we looking forward to... More 

Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I were disappointed with our 6 night stay at the James in July. For a hotel that appears to have high aspirations, it lets itself down in many areas. Firstly we found the majority of staff were not very friendly and didn't go out of their way to help. The main issue is the rooftop pool bar,... More 

Helpful?
2 Thank JPBrisbane
jrauer2016, General Manager at The James New York, responded to this review

Dear JPBrisbane, Thank you posting a review from your recent stay at The James New York on Trip Advisor. From the design of our comfortable rooms to our Food and Beverage outlets, all of our amenities and services are designed to create the very best experience for our guests. Please note that our Pool Deck is open seasonally and exclusive... More 

Brooklyn, New York
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel...amazing bathroom...great location...awesome rooftop. Definitely a plus. Plenty of restaurants to choose from walking distance. Train station at the corner. Small but cool rooftop pool. The exterior of the hotel ehh but once inside its beautiful.

Review collected in partnership with this hotel

Helpful?
Thank Venus220
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Venus220, Thank you for giving us your honest feedback, we are pleased to see that you enjoyed your stay with us and had a great experience at JIMMY the rooftop. We look forward to your return. Thank again. Best Regards, Jerome Collins, CRDE Front Office Manager The James New York SoHo More 

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Location: United States > New York > New York City > SoHo , Manhattan
Price Range: $321 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#105 Luxury Hotel in New York City
#113 Family Hotel in New York City
#141 Romantic Hotel in New York City
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