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The James New York

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1,346 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
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sydney
Reviewed 5 days ago NEW

We chose The James this time for its location near a family member, and were pleasantly surprised at how "at home" we felt there. From the doorman and desk staff to the afternoon wine and cheese (and morning coffee and muffin) it had a friendly and relaxed vibe. We stayed twice, in a queen room, but on different levels.The room...

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Helpful?
Thank wetwoSydney
jrauer2016, General Manager at The James New York, responded to this review

Dear wetwoSydney, Thank you for sharing your experience at The James New York Soho on Trup Advisor. I am glad you enjoyed the amenities of The James Club and the service provided by our friendly staff. We want our guests to feel at home in every area of The James. It's great to see you will return and if you...

San Juan, Puerto Rico
HOTEL’S FAVORITE REVIEW
Reviewed February 14, 2017

My husband and I stayed at The James for a long weekend, to celebrate our anniversary. It was wonderful. We were surprised to have chilled champagne and strawberries waiting in our room, and a lovely note congratulating us. Such a caring detail. The rest of our stay was flawless, and the staff could not have been nicer, thoughtful and helpful....

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1Thank CulebraFan
About Hotel's Favorite Review
jrauer2016, General Manager at The James New York, responded to this review

Dear CulebraFan, Thank you for sharing your experience at The James New York on Trip Advisor. It was a pleasure and honor to have you celebrate your anniversary with us. I am glad you mentioned in your reservation that it was a special occasion. The more we know about our guests the better we can create memorable experiences. We look...

Traverse City, Michigan
Reviewed 5 days ago NEW

7th floor king suite. Great location in SOHO. Pleasant staff, clean room, great views and drinks at the rooftop bar. Was concerned and considered changing hotels after reading some reviews about cleanliness and quality but did not run into a single issue. Would stay again in a heart beat. Actually preferred it to 11 Howard Place where we stayed as...

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Helpful?
Thank Brent W
jrauer2016, General Manager at The James New York, responded to this review

Dear Brent W, Thank you for staying at The James and sharing your experience on Trip Advisor. We are proud of our reputation on social media and encourage guests to share feedback. I am glad that you had a flawless experience and would return as we would love to have you back. The Spring and Summer Season is about to...

Arlington, Texas
Reviewed 1 week ago

The James is a great choice. Can't beat the location, area shopping and dining are terrific. Such a special place. We were there to celebrate a special occasion and it was at every turn. The restaurant in the hotel, David Burkes Kitchen is lovely as are all the people who work there. We will return soon...

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Thank NJbeachgirl62
jrauer2016, General Manager at The James New York, responded to this review

Dear NJbeachgirl62, Thank you for posting a review on Trip Advisor. I agree that The James is a great choice and thrilled that you enjoyed your special celebration. I am sure you researched many hotels and appreciate that you chose us! If you should ever need assistance at The James do not hesitate to reach me at jrauer@jameshotels.com. We look...

Minneapolis, Minnesota
Reviewed 2 weeks ago

We picked this hotel because we had an event in Soho and the location was quite convenient. Overall, it was a largely positive experience with a few missed details that were frustrating. Pros: 1) The location-the hotel is on the very edge of Soho. As such, it's also quite convenient to Tribeca. Lots of shops, restaurants, and bars. 2) Architecturally...

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1Thank Julia H
jrauer2016, General Manager at The James New York, responded to this review

Dear Julia H, Thank you for the detailed review from your stay at The James New York. I am glad that you enjoyed your experience and truly appreciate the feedback. These are all opportunities we will address. If you would like to discus your experience further or need any assistance do not hesitate to reach me directly at jrauer@jameshotels.com. I...

Reviewed 3 weeks ago via mobile

Amazing corner suite on 14th floor arranged by manager. You won't get a better view in downtown Manhattan. Great SOHO location Nice extras such as coffee, fruit, pastries in the sky lobby Cool roof terrace and bar Highly recommended - the best hotel, right in the heart of the action. Thanks mr Rauer !!!!

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2Thank julian g
jrauer2016, General Manager at The James New York, responded to this review

Dear Julian g, Thank you for the kind words and review from your recent stay at The James New York. It is wonderful to see that you enjoyed your experience and will return. I am glad you connected with me prior to arriving as the more we know about our guests the better we can create a great experience. Thanks...

Columbus, Ohio
Reviewed March 23, 2017 via mobile

The James treats you well. I stay at the James about every other month. During my most recent stay Rebecca at the front remembered me by name when I checked in. The next evening I ran into Julio the Room Service manager. I had not seen him in over a month and he also remembered me by name. Very impressive...

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Thank JohnWilliamBrennan
jrauer2016, General Manager at The James New York, responded to this review

Dear JohnWilliamBrennan, Thank you for posting a review from your most recent stay at The James. We certainly take pride on the quality and personable service that our team provides our guests. I appreciate you mentioning Rebecca and Julio in your review. We will be sure to recognize their efforts. If you should ever need assistance at the James do...

Reviewed March 15, 2017 via mobile

This hotel was everything we hoped for... it's got a true NYC loft vibe and the bathroom was super cool... Room service for dinner was amazing, you have to try... And the restaurant down stairs was just as great. We would stay here again even though they had a mix up and charged us for our stay when checking out...

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Thank dinksunited
jrauer2016, General Manager at The James New York, responded to this review

Dear dinksunited. Thank you for sharing your ecent experience at The James on Trip Advisor. I am happy to see that you enjoyed your experience at the hotel and in our restruant, David Burke Kitchen. I apolgoze for the inconvenience with your reservation as it seems there was a miscommunication from the booking agent. I understand this is now resolved...

Washington DC, District of Columbia
Reviewed March 9, 2017

I booked this hotel at last minute. I checked into a room that was shabby by any standard, much less the standards of a top hotel. There were stains on the chair, the table and the floor. The windows were streaked with fingerprints. The u-bolt looked as though someone had tried to force their way into the room. The smoke...

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3Thank T. M
jrauer2016, General Manager at The James New York, responded to this review

Dear T.M. Thank you for sharing this with us on Trip Advisor as it allows us to take immediate action and correct these issues. As you can see from our many great reviews and pictures this is certainly not in line with our standards for comfort and maintenance. I have sent you a message via Trip Advisor and our Executive...

Boston, Massachusetts, United States
Reviewed March 8, 2017 via mobile

We had a great stay, the room was small but modern and cozy and bathroom was very sleek. This is a Fab location in SoHo which just can't be beat! Interesting building, friendly staff, and wine and cheese in the lobby each afternoon. Looking forward to going back this summer as there is a several outdoor areas including rooftop bar...

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Thank Kennyosh
jrauer2016, General Manager at The James New York, responded to this review

Dear Kennyash, Thank you for the great review from your stay at The James New York Soho. I agree that the location, service, design and James Club amenities cannot be beat! All of the amenities and service we offer are designed to enhance our guest experience. Once the spring season is in bloom our outdoor spaces transition into a green...

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
Explore this neighborhood
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Location: United States > New York > New York City > SoHo , Manhattan
Price Range: $352 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#111 Luxury Hotel in New York City
#112 Family Hotel in New York City
#140 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The James New York staff and other travelers.
14 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“2nd floor seemed in need of a refresh”
wetwoSydney, 5 days ago | Read review
“Corner suite was lovely. Beds are great. Do not shy away because of talk about glass bathroom. I believe it was mentioned on Fodors. There is a beautiful screen that comes down with the touch of a button, but while open it adds tons of "footage" to he room. Ingenious.”
NJbeachgirl62, 1 week ago | Read review
“I would recommend a corner suite for the best views.”
Staylee, Feb 27, 2017 | Read review
“We stayed on the 15th Floor. It was great.”
CulebraFan, Feb 14, 2017 | Read review
“Choose a corner studio for amazing views of Financial District!”
Toffael, Feb 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question