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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#319 of 529 hotels in New York City
Location
4.2
Cleanliness
4.3
Service
4.0
Value
3.8
Travelers' Choice
Discover the excitement of New York City from the center of Lower Manhattan's trendy Tribeca neighborhood at Sheraton Tribeca New York Hotel. Providing easy walking distance to SoHo, Little Italy, and Chinatown, our hotel makes it easy to reach stylish boutiques, taste wide-ranging varieties of cuisine, and see New York's many iconic landmarks. When you're done with an activity-filled day in New York, relax with a glass of wine and Italian fare at Antica Ristorante or enjoy the view from our Club Lounge's open-air terrace.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
190Restaurantswithin 0.3 miles
123Attractionswithin 0.3 miles
Contact
370 Canal Street, New York City, NY 10013-2206
Getting there
Canal StNew York City Subway1 min
Franklin StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
2599Reviews70Q+A100Room tips
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Hotel failed to tell guests there would be “city mandated” construction going on starting at 9am everyday. Manager was rude and unhelpful when approached about the sound waking us up. A hotel is for sleeping and relaxing and that is not what we got here. The room was also not in very good shape either. Door looked like someone had tried to break in at one time. Long story short, not worth it.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Avoid this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded 6 days ago
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No complaints. My husband and I stayed for one night and the hotel was clean, stocked with toiletries, and had a comfortable bed with nice pillows. My only complaint would be the woman at the reception, who was not the friendliest, but besides that, we had a pleasant experience.
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Date of stay: March 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel must have spent their millions of dollars renovation only on the lobby. The rests of the hotel were pity (or even pathetic). TLDR; you might bare with this hotel if you are staying for one or two nights as a Platinum Elite (or higher) member. But otherwise don't be fooled by the fancy pictures and find somewhere else. Bonvoy Platinum Elite (and higher) members are supposed to be offered complimentary room upgrades and also a selection of member perks like extra points or free breakfast at check in. None of these happened in my case. I had to beg for an upgrade to a club room, and the staffs were not aware of the member perks until the check out. The staff assigned a corner room on 19th floor. At the end of gloomy hallway I was embarrassed to find two other rooms' doors just few tens of inches away from mine, foretelling bunch of noises from ins and outs (which actually happened till 1 am). Entering the room was another panic to only face red-bricked wall of the next building straight through the window (see the attached), and to see way too much tired bathroom and furnitures which definitely don't look worth of the $3M renovation as the hotel advertises. Not enough power outlets next to the bed without a single USB port in year 2023 is another minus. I could bare with these as I was thankfully staying for just one night anyway. But when I returned to the room after dinner in Soho, the room was full of bad odor like rotten onion even though I didn't unpack my luggage and didn't use the toilet. I couldn't stand anymore so visited the front desk to get a different room. But not a chance; the answer was "just open the window as there's no other room available". I would have believed if the staff at least spent few seconds to type something in their computer, but the staff didn't hesitate to instantly answer that. I get it, you don't prefer changing the room for a one-night guest at 6pm. But you could have made up some fake efforts to look better. The only reason for my two-star review is the friendly & hard-working staffs at the club lounge. The staffs literally struggled to serve breakfast and beverages (including complementary wines in happy hour, which is quite unusual in NYC) in a tiny lounge less than 1,000 sqft, but it gets easily crowded with 25+ people with not enough tables/chairs. The staff explained that the hotel is aware of this problem and plans to move the club lounge to a bigger hall on a lower floor. Not sure if that would help, as this will lose the panoramic view from the current club lounge on 21st floor. So I can't recommend this hotel at the end. Fresh lobby with not-so-nice front desk staffs is hiding outdated and not-so-pleasant guest rooms and hallways behind, where the super-busy club lounge is on its steep downhill due to the lack of resource. You can give a shot if you are looking for a short stay in a budget club room in NYC, but otherwise, think it over.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded 1 week ago
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had requested early check-in and we understood that it could not be accommodated. But the rooms were suppose to be ready by 3 PM and we were told they would call us but we never received a call. Came back to the hotel at 6 PM but the rooms were still NOT ready and the attitude by the front dest was rude and dismissive. We had already swiped our credit card earlier at 11 AM for the two rooms but had to wait another 45 minutes and the the front desk employees acted as if they were doing us a favor. The rooms were on different floors and most of the time the keys in the elevator didn't work so you would have to come back down in the lobby and try again. The hotel is somewhat clean but dingy. I would avoid this hotel if possible. The only reason I gave it two stars was because the male server in the restaurant at breakfast was great.…
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded 2 weeks ago
Thank you for taking the time to let us know about your experience while staying with us. Your experience with check in is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's taking me a while to write this review as I am so annoyed still almost 3 months later. As a Bonvoy Gold member, I booked this hotel at least 6 months in advance, I was flying in from Australia and catching up with a friend flying in from London. On at least 4 occasions before arriving I rang the hotel (mind you all the calls were long distance from Australia) to advise I wanted to pay for the accommodation up front as my friend was arriving a few hours before me and I didn't want them having to worry about any payments, I even completed an authority form and was advised this would be done. BUT, when my friend arrived from London the payment had not been taken from my credit card and they requested my friends card and put the full payment on their's even though she has told them what should have been done, the person would not allow her into the room until full payment was done.When I arrived I was not happy that this had happened and asked for their credit card to be refunded so that I could pay the account, which was always the request from the beginning. So when I paid they only took part payment and continued to processing an amount of my card each couple of days and still taking money even 2 days after checking out, this total around $5,000 when the full amount for a 5 night stay was $2,000.00. I could go on and on but I think you understand by now that the billing system in this hotel is absolutely disgusting. The twin room for a New York hotel is quite roomy and found the dining OK for breakfast and staff were friendly but the way the account was handled totally turned me and my friend off this hotel and would not recommend it at all.…
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Its really sad when a reliable hotel, that I've used for years, goes downhill, but that is what has happened here. The hotel is in serious need of maintenance - lots of little things are breaking. The room clock is broken, the bar plays awful music, the restaurant is dead and gone, t he club sets up food sort of around the right time, the exercise machines are almost all broken. Until they start fixing things I will avoid.
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded 4 weeks ago
We deeply regret the issues you experienced during your stay; simply put, this is below our standard. Here at Sheraton Tribeca, we value our guests and want them all to have a memorable experience. We do not take guest complaints lightly, and I assure you that we will rectify the issues you mentioned. We greatly appreciate your feedback, and we do hope to see you back soon with us to see the improvements we will be making in the new year. I have spoken to Management to give us a new look !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I arrived at the hotel, I went to use the bathroom in my room and it was disgusting, covered in hair and pee. I took a photo and went down to the front desk and asked them to clean it. They said they would right away. 6 hours later when I got back around midnight, the toilet had not been cleaned and looked the exact same. I took another photo and went down to the front desk to show them and ask for it to be cleaned. I asked to speak with the manager, and the man at the front desk told me he was the acting manager because he was the only one there. He asked someone to clean the room, and the man he asked looked at me and rolled his eyes. I told them I did not feel comfortable staying here with the dirtiness and their attitude, the man at the front desk looked at me and said "You are welcome to check out and go stay somewhere else" at 12:30 at night. I then got on the phone with Marriott customer service, and the front desk man finally became concerned about me. The following morning, the room service delivery man gave me attitude. This has been a horrible experience and I will not be staying at this hotel or a Sheraton again.…
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded 4 weeks ago
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some of the best service we've ever had from Miracle at the front desk. She made us feel like VIPs - me and my partner were amazed at how great she was. Super refreshing to have such a good experience at a hotel.
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Date of stay: February 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded Feb 13, 2023
Thank you for taking the time to reach out! I could not agree more, Miracle is an exceptional team member. She is going to be so happy to know that her efforts have been recognized. We will ensure to share your wonderful comments with her and the rest of the team. We hope to be your option when traveling back into the area! Until next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For any businessman who will visit New York at any time of the year! Close to Soho with a lot of bars and restaurants. Very convenient place to visit any place in Manhattan in just a few minutes. Very clean rooms 10/10! The only problem is the poor breakfast which is also very expensive!
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded Feb 13, 2023
Hello! Thank you for your review. Glad that you were able to enjoy our wonderful central location. Our area is exceptional for the business traveler as we are walking distance to many office spaces, as well as transportation that can have you in your downtown or midtown office within minutes. We apologize greatly for your breakfast experience and will ensure to share this with the Food and Beverage team. See you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a great hotel in a convenient location. We often stay in midtown Manhattan, but we’re looking for a change and we are happy we picked this area. There are multiple subway lines a block in either direction at Canal Street (A, C, E, N, Q, R, W). It’s around the corner from Soho, Little Italy, Chinatown and more. There were plenty of places to eat nearby. The hotel itself has a clean, modern lobby with a restaurant and bar. The employees greet you every time you walk through, however you do not have to show your room key (you do need it to access your floor by elevator though). We didn’t have any issues at all with long waits for elevators, and from what I remember there are 4. (If anything, we were pleasantly surprised by how fast they were given the number of floors!) The room we stayed in was on the Club Lounge floor. The Club Lounge was convenient for a free breakfast buffet. There was also a nightly happy hour (5:30-7 I think) with snacks, chips/salsa/guacamole, cheese and crackers, deli meat. They served free wine and beer (you have to ask for the beer, it’s in the storage room fridge). When it’s not breakfast or happy hour, there is basically a cooler with water and sodas available. There are also bags of chips, some fruit and trail mix packets. We could see that the view was beautiful from the lounge’s patio, but in January the lounge was closed for repairs. There’s a gorgeous sunset view over the Hudson, even from inside! The king room was adequate size, but a little tight if using the desk chair. It had a desk, mini fridge, closet, luggage rack, lounge chair, and safe (no dresser). The night stands had lamps with outlets and USB’s for charging. The bathroom was fine, but the towels are not soft at all. The room is a bit in need of updating, but it was clean and very comfortable. Also, I found it to be quieter than many areas with sirens blaring and traffic honking! We would stay here again, especially if the Club Lounge patio was reopened. This was a nice change from our typical NYC stays.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aman Habtezghi, Guest Services / Front Office at Sheraton Tribeca New York Hotel
Responded Feb 13, 2023
Hello! Thank you greatly for your wonderful and detailed review of your experience at our hotel. We are glad to know that you enjoyed our Central location, a nice change to the hustle and bustle of midtown. The team is going to be excited to know that they shaped such a comfortable experience for you. Knowing that you will choose us again for a future stay means the world to use! See you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$168 - $381 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTriBeCa / Downtown Manhattan (Downtown) / Manhattan
NUMBER OF ROOMS
369
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Claim Your ListingSHERATON TRIBECA NEW YORK HOTEL $111 ($̶3̶0̶7̶) - Updated 2023 Prices & Reviews - New York City
Frequently Asked Questions about Sheraton Tribeca New York Hotel
Which popular attractions are close to Sheraton Tribeca New York Hotel?
Nearby attractions include New York City Tour Hub (0.3 miles), Lower Manhattan (0.3 miles), and Escape Games NYC (0.2 miles).
What are some of the property amenities at Sheraton Tribeca New York Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Tribeca New York Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Tribeca New York Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Tribeca New York Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Tribeca New York Hotel?
Conveniently located restaurants include Piccola Cucina Estiatorio, Jungsik, and Aurora SoHo.
Are there opportunities to exercise at Sheraton Tribeca New York Hotel?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Tribeca New York Hotel located near the city center?
Yes, it is 0.5 miles away from the center of New York City.
Are pets allowed at Sheraton Tribeca New York Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Tribeca New York Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sheraton Tribeca New York Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Chinese.