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What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Tribeca New York Hotel
Updated 05/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#298 of 539 in New York City
Location
4.2
Cleanliness
4.3
Service
4.1
Value
3.8
Travelers' Choice
Discover the excitement of New York City from the center of Lower Manhattan's trendy Tribeca neighborhood at Sheraton Tribeca New York Hotel. Providing easy walking distance to SoHo, Little Italy, and Chinatown, our hotel makes it easy to reach stylish boutiques, taste wide-ranging varieties of cuisine, and see New York's many iconic landmarks. When you're done with an activity-filled day in New York, relax with a glass of wine and Italian fare at Antica Ristorante or enjoy the view from our Club Lounge's open-air terrace.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Spanish, Chinese and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
239Restaurantswithin 0.3 miles
118Attractionswithin 0.3 miles
Contact
370 Canal Street, New York City, NY 10013-2206
Getting there
Canal StNew York City Subway1 min
Franklin StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
2544Reviews67Q+A100Room tips
Reviews
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Most Recent
We were so glad that we booked the Sheraton Tribeca. Located close to a number of subway lines, it was easy for us to get to and then go out and explore the city using the subway. There are a number of places nearby to grab something to eat, but the neighborhood as a whole has a number of empty stores and boarded up buildings. Our room was spacious and clean with a nice large bed, a good size bathroom and walk in shower, and a nice view. Even though we were up on the 17th floor, we could still hear the honks and general noises of the area. The front desk was very helpful, storing our luggage, making recommendations, etc. If you are a tech person, make sure you download their app so you can use your phone as your room key. We did that and it was so helpful! You can also check in online as well, so in reality, you never have to stop at the front desk if you are checked in, your room is ready and you use your phone as your room key! We really enjoyed our stay and might stay there again if we come back to NYC!…
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Date of stay: April 2022
Value
Location
Service
Room Tip: Do everything through their app!
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Helpful
As others noted, the hotel is a bit dated with worn-out furniture in the lobby for the price. The shower started making noises and pipes shook when I turned up the hot water. On the plus side, staff was nice and the location was convenient for subway access and getting around Soho. I liked use of larger dispensers of shampoo, conditioner and soap in the shower instead of those itty bitty plastic bottles.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Mairovi Garcia, General Manager at Sheraton Tribeca New York Hotel
Responded Apr 14, 2022
Hello, We thank you greatly for taking the time to provide your valuable feedback. We will ensure to follow up with the engineering department to take care fo the noise coming from the bathroom pipes. So glad to know that the team was able to provide good customer service. We will ensure to share it with them all. Glad you were able to enjoy and take advantage of the new residential amenities in all of our guest rooms! We will see you next time.
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I last stayed here in January 2020 before returning in April 2022. It was nice to see how attentive, friendly and helpful the front desk staff still is. However there were a few glitches. As a lifetime Bonvoy Titanium member I was entitled to a room upgrade. Even though a higher level of room was available to book online not 10 minutes prior to arriving at the hotel, I wasn't offered one. I can only think this was down to the fact I had gotten a look no further rate. I also checked in online and requested extra towels and hangers as I was travelling with my husband. Guess what? There was 1 bath towel, 1 hand towel and 2 washcloths along with empty shampoo, conditioner and body wash bottles and 4 hangers in the closet. Now they knew there would be 2 people in the room so what was up? I went downstairs to get what I had requested and they were delivered. Maybe I can put that mix up down to staffing? Who knows? But 1 set of towels and 4 hangers for 2 people is just plain ridiculous! Now I also had access to the Executive Lounge. Imagine my surprise when I entered to see the exact same stained and filthy chairs and the ripped carpet! This is a lounge for people Platinum and above or paying for an executive level room. There is absolutely no excuse for this. Especially as it was already horrible 2 years ago! I also gave to say the breakfast was disappointing. The eggs were always overcooked and dry. 3 of 6 days the bacon was cooked so little it looked raw. The other days the bacon was so overcooked it could have been used a crumbles in a salad. And don't even get me started on the bread. It was the weirdest bread I have ever seen! Uber large, thick, hard crust and untoastable. Now I have to say the location for my needs is perfect but there definitely needs to be improvement.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Mairovi Garcia, General Manager at Sheraton Tribeca New York Hotel
Responded Apr 14, 2022
Hello, Thank you greatly for taking the time to provide such valuable feedback. The team would be happy to know that their attention to providing great service has been recognized. While we definitely try to upgrade all of out elite members, on days when we are sold out, we are unable to do this. We will ensure that all front office team members communicate room upgrades and availability during the check in experience to increase communication. It seems that the property missed some areas of opportunity, specially with housekeeping. We will discuss this with the department, as we want to focus on ensuring that other guests do not experience the same. We will ensure to continue to work on the areas that you have noted. Once again, thank you for the time you have taken to provide this feedback. We hope to see you in a future visit. Best,
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The hotel communication from the front desk was an unexpected treat. From the pre stay emails with information about the hotel and room availability through check out I was just so impressed. I did not expect to be able to use my suite award but happy when it was confirmed. Unfortunately there was a maintenance issue and it was not available. The lovely girl at the front desk informed me before the stay, moved me to a very nice room, and awarded me with Marriott points and a very nice bottle of wine. It was so unexpected. Thank you Sheraton for empowering your team and fostering a culture of fantastic service!
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Date of stay: April 2022Trip type: Traveled
Helpful
We stayed in the hotel at the end of March. First impressions of the hotel weren't great- outside looked a bit shabby, but this was our first time in New York- and after a few days we realised that a lot of Manhattan looks this way! We went in through the doors and were met with a lovely, clean hotel. The receptionists were very friendly, offered us water, but I don't think there was enough detail in telling us about the hotel. I'm not sure if this was just a Covid thing- to get through as many check ins as quickly as possible, and we did get an email with information but we were literally given our room cards- without being told where the room was, did we need help with bags?, what time breakfast would be, where we'd find the lounge etc. Our first room I wasn't happy with. The window was like a postage stamp in the corner of the room. I had specifically requested a city view and expected to have one of the floor to ceiling windows like in the pictures. I went straight to reception and requested a new room. They didn't have any for that night- but promised we could get one the next day. We didn't unpack- which was a slight inconvenience, and we thought that they'd be able to move our cases and bags during the day without us (we left them on the bed ready to move) but were told that we needed to bring them down- and take them back up when we came back that evening. It was a little bit of an inconvenience but the new room made up for it. We had the most beautiful view of the empire state building and NYC. The room was spacious, clean and our room servicer 'Ana' always left us nice notes. We found we needed more coffee - a decaf for night- and one for the morning each, requested it on the notepad, and it was there each day for us, along with extra milk and water. The bathroom was immaculate, and the bed was so so so comfy! We paid extra for club room access- another real winner. I've used club access and lounges all over the world and you usually fine that its awful wine/ beer. We were impressed by the choice, corona, brooklyn beer- and some other local one- all really nice according to my other half, wine there was 2 reds, 2 whites- one of which was my usual oyster bay- which is usually a more expensive wine and I didn't expect it for free. From 5.30-7.30 you can have beer and wine for free! There's a server who will pour your drinks, I'd have rather had a glass though instead of a plastic cup- but I'm assuming this is another covid-safe thing. There was salad, a selection of cheese, cold meats, dips, crackers, crips, and a hot item such as pigs in blanket, or samosa with spinach and ricotta (i think). Either way, it was a nice snack before we headed back out for our evening in the city each night. Through the day you can have breakfast items in the morning and help yourself to cans of drink (they did have diet options- it worried me in a previous post they said they had none!), water, coffee throughout the day and night. The lounge also gives you access to a rooftop area with the most beautiful view of Manhattan. I loved the location. literally a minutes walk from one of the main route sunway station, You could get from your hotel room to times square in about 10 minutes! the trains were so regular we weren't waiting longer than 5 minutes at any point. There was always a presence from staff/ police on the subway and I felt pretty safe at most points. No one likes seeing homeless people/ people on drugs- but we did see a few around Manhattan. Not really any near the hotel though. There is a shop next door that sold sandwiches- try their sliced meat sandwich with swiss cheese- game changer! We thought their pizza was great- but if you come out of the hotel- turn left, cross the road.. there's another pizza place there thats even better. The lift was fast, wasn't waiting long for it even at busier times. There was 3 available. One day they were servicing the lifts and only had 1 in operation- it was a bit of a nightmare, but they ended up opening a staff lift, and the manager had a table in the foyer at the evening handing out free wine to all guests- which was a nice touch. The staff- probably the only let down of the hotel (apart from the view on that first night). The guys on reception were amazing, nothing was ever too much. One of the days we ordered breakfast from the room- omelette, it came with the option of bacon or vegan sausage. My partner didn't want it with meat- he wanted some mushrooms. But was told that he needed to pay 2 dollars for it with mushrooms, and we needed to give card payment to cover the additional 2 dollars. I said id pay cash- nope... needed card. I felt uncomfortable doing this. Bacon costs more than mushrooms so we couldn't see the issue with swapping- but they weren't willing to be flexible. One evening we used the bar. The barman served us, and another gentleman around 9pm. He then disappeared. We wanted another drink... went to the reception desk but they didn't know where he'd gone either. We (and the other gentleman) ended up going and buying some drinks from the shop next door and going to our own rooms. My partner appeared to have issues most mornings at breakfast- he ate his meal with a spoon once because a fork wasn't given and even after requesting one- it never came. Milk wasn't offered with tea/coffee- I had to ask for it But... they were the only issues in our 5 night stay, pretty minor. We 100% would opt to stay here again on our next stay. Staying away from time square was a worry for me at first- but the location is amazing, the subway is literally on the doorstep (and for 34 dollars all week a cheap option !) ... and I'd say it has one of the best bedroom views in the city. Why stay within a concrete jungle with noise, chaos and expensive food- when you can stay just outside the madness for a fraction of the price!…
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: pay extra for a club room. better views, access to the rooftop bar, snacks/ drinks through the day.
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1 Helpful vote
Helpful
You can't beat the price. I just needed a place to stay for one night and it fit the bill fine. Rooms are small, but that's typical for NYC and I've definitely stayed in smaller. The lobby is kind of odd - you access the elevators in a very narrow area and it felt cramped. But the room was clean and I slept well. But there was a definite lack of attention to detail. There's a coffee maker with coffee in the room, but only decaf coffee was available. But this is a Sheraton, so I wasn't expecting much else.
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Date of stay: March 2022
Value
Service
Sleep Quality
Helpful
Some things here are great, others are still impacted by Covid. For example, the restaurant/bar is only open Thursday-Sunday for dinner. The main problem is the front desk is staffed by a single person all day long. I was waiting to check luggage and had to wait 15 minutes while a complicated issue was dealt with in front of me. Why is he left out there alone to deal with everything? There was a line of 6 parties waiting for him. Please hire help. In general it is still a good place to stay in the area.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Mairovi Garcia, General Manager at Sheraton Tribeca New York Hotel
Responded Feb 22, 2022
Hello! We greatly appreciate you choosing Sheraton Tribeca for your stay. We completely understand our guest's frustration with with our wait times. We hear you and are doing our best at the moment to transition from the pandemic operationally. We are currently doing our best to utilize the resources we have at the moment, while also looking to increase our team in the future to better serve our guests. In the meantime, we will do our best to streamline our processes and protocols in order to be more efficient and provide better service for our guests. We appreciate your kind words amongst dealing with all this. We hope you will join us again to see what improvements we have coming through the pipeline. As always, we greatly appreciate you choosing Sheraton Tribeca for your stay. Sheraton Tribeca Team
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Room was fine - a little dated, but a decent size, clean, quiet. There was a small restaurant in the lobby area. Reception people were friendly. Location right on Canal and near multiple subway lines. Walk to Chinatown, little Italy, soho. Tons of food and beverage options everywhere.
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
The hotel is located on Canal street which busy but doesn’t look so shady as there is always someone. We saw just one incident but like in minute there were 6 police cars dealing with the situation. The hotel itself is old with nice view of empire state building of course only if you pay for the city view. We had mold in bathroom, blood on curtains and the worst pillow and duvet cases ever….. Air conditioning is very noisy and makes air very dry. Also for two nights we didn’t get proper sleep at all as there was someone partying or fighting next door during entire night… The worst thing about the stay was that my full Shopping bag went missing probably housekeeper stole it…we reported it on reception they investigated for two days and after that one rude receptionist told us that they don’t know what happened housekeeper didn’t see any bag…obviously but the management decided to give us free night not even making up for what was in the bag. When was the receptionist informing us about the outcome she didn’t even apologised for the situation or offered anything else except the free night which I would say is the minimum to do for such hotel in situation like this in brand like Sheraton. Not even saying we expected something for my husband’s birthday as it usual in hotels around the world. They also took deposit for the room twice and gave us back only one even it is more than 14 days what they have as limit for returning the deposit. Overall I would not say this is Sheraton 4 star hotel…stay somewhere else…
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Date of stay: January 2022Trip type: Traveled
Room Tip: Lock your stuff in suitcases because housekeepers are stealing.
Bring ear plugs due to noisy...
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1 Helpful vote
Helpful
Had a great stay. Hotel was well kept and rooms were a good size for in the city. If you get Club level or have status, the lounge was very nice for the view alone (snacks and drinks were a bonus!) Will stay again!
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Date of stay: January 2022Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$214 - $358 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTriBeCa / Downtown Manhattan (Downtown) / Manhattan
NUMBER OF ROOMS
369
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Claim Your Listing Frequently Asked Questions about Sheraton Tribeca New York Hotel
Which popular attractions are close to Sheraton Tribeca New York Hotel?
Nearby attractions include New York City Tour Hub (0.3 miles), Escape Games NYC (0.2 miles), and Lower Manhattan (0.3 miles).
What are some of the property amenities at Sheraton Tribeca New York Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Tribeca New York Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Tribeca New York Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Tribeca New York Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Tribeca New York Hotel?
Conveniently located restaurants include Piccola Cucina Estiatorio, Jungsik, and Aurora SoHo.
Are there opportunities to exercise at Sheraton Tribeca New York Hotel?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Tribeca New York Hotel located near the city center?
Yes, it is 0.5 miles away from the center of New York City.
Are pets allowed at Sheraton Tribeca New York Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Tribeca New York Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Sheraton Tribeca New York Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Chinese.