A very nice hotel right near Grand Central.comfortable beds and quite surroundings. They closed the breakfast room for another meeting the day we were there and made no accommodation for the guests. Low points for that.
We walked in to the room and saw right through the glass and chrome closet, it was wonderful The room was very spacious and the bathroom was really something. We had one of the greatest showers ever!!.
We stayed in a standard room at the Andaz 5th Avenue for two weeks and our stay has left us conflicted in a number of dimensions. The room was quite big, considering it was a base hotel room in NYC. Its décor might not be to everyone’s taste but it’s not generic as it’s the case in a number of hotel chains and certainly gives the room a unique vibe. Even though the hotel isn’t really new, everything there was in good working order – nothing to complain there. We also really liked the bathroom, as it was huge and had a great porcelain foot bath. Non-alcoholic drinks and snacks (of very good quality) were complimentary, which is always nice. However, there are some issues that could be improved. The room had very little storage space: there were no drawers apart from the small bedside ones and the area for hanging clothes (which wasn’t an enclosed space as one would expect at a hotel like this) was small. Moreover, we had to ask the front desk for bathrobes and a coffeemaker as they’re not provided by default. This makes no sense as they should be standard items for a hotel at this price point. In addition to that, the mattress was too soft – which certainly wasn’t to our liking – and we had trouble regulating the room temperature as there were wild swings in the air conditioning strength without making any changes in the thermostat. There were complimentary coffee (in the morning) and wine (in the evening) at the lobby, which were a nice touch – common to all Andaz properties. Interactions with staff were pleasant and polite, but there were some issues here as well: housekeeping forgot to clean our room one day, took one of our bathrobes for some reason and forgot to replace it and also failed to restock the minibar (non-alcoholic drinks and snacks are included in the daily rate) more than once. We also had to repeatedly ask for more coffee capsules, as they were never proactively restocked. They often took a long time to arrive and in some days they simply never came. There were some hiccups retrieving packages we bought online too as the front desk failed to locate some of them even though we had delivery confirmation. Thankfully, they found the packages later and everything was sorted out. Andaz’s Midtown location is very convenient for tourists in general, as it makes it easy to get pretty much anywhere both uptown and downtown. But the drawback is that it’s removed from the hustle and bustle in the evenings; the area is quite dead and sterile at night. World of Hyatt elite recognition was pretty good as we had no trouble getting an early check-in and a very generous late check-out which came in handy after our flight out of NY was delayed. So overall we had a decent stay, with nothing really serious to complain about. But there were a number of flaws that do detract from the premium feel that is expected from a hotel that charges over USD400 per night.…
Amazing hotel, with spacious rooms, in a great location with very friendly and attentive staff. Convenient valley parking. Free happy hour drinks for the guests. Certainly will plan to stay there on another trip to NYC
My wife, my dog and I stayed for 3 nights. The rooms are much larger than normal NYC rooms. As a Hyatt Globalist, I recommend this hotel as the top option, even better than the PH NYC. The service is better and the food options are better, especially when they bring back the Lemon Ricotta pancakes. I want to especially thank Olivia DeSalvo for her wonderful pre-arrival service. They really reached out to make the stay as best as possible.