World of Hyatt says no resort fees but this hotel charges a destination fee. These two different fees are confusing and misleading. I was not charged the destination fee since I was using points, but I didn't get any of the benefits either. Why not give the benefits but just waive the fee? This is why I can't recommend it.
This is a wonderful property full of wonderful people who are so helpful and obliging at every turn. The check in was smooth, the rooms are large and spotless, the decor is funky and trendy, the location is central yet quiet. I won't stay anywhere else it was effortless in service and if you have any doubt about where to stay in New York this is the place.
You can't beat the location, room size and service. Don't take a chance somewhere else. This is the spot if you want to be in midtown Manhattan. Walking distance from Time Square, Central Park, Rockefeller center, dinning, etc.
The hotel staff was courteous and helpful. Room was clean. Was offered late checkout as a Discoverist member. The restaurant on site is pricey but the food is great. Had both breakfast and dinner. Cocktails were the best
Room claustrophobic, window overlooking building ventilation. No lobby. Service was nice, average food. First time in Andaz property. Stayed on business. Disappointing as I was looking to our stay, but likely will not come back.
Recently stayed at this Andaz location in NYC. Staff was very kind and accommodating. Room was as expected, very good size, clean and neat. I will stay at this location again. Note: the resturant and bar are not open on Sundays & Mondays, which was too bad, but the Bryant Park grill (across the street and behind the NY library) has great indoor and outdoor seating if you're looking for a drink upon your arrival.
To begin with the staff at this hotel are first class. They all seem trained to be able to any job and do it with grace and friendliness. We felt very welcome. The modern suite is spacious and as we spent 11 nights it was great to have a living room and separate bedroom . The bathroom was spacious . The water and soft drinks were complimentary and the IT helped us set up our Apple TV so we were very settled . The location is perfect , opposite the beautiful library and Bryant Park. It was easy to walk in all directions to attractions and restaurants and there are grocery stores nearby. Unfortunately there is no laundry facilities but we organised a laundry pickup and drop off . We did not eat breakfast there but it looked like a nice place .
Always a comfortable stay with a hip, modern NYC vibe. Convenient to everything Mid-Town has to offer without pretention. The bed is ultra comfy, the rooms are super clean and quiet, and the staff is quietly professional. It's been our hotel of choice for five years and will continue to be in the future!
Best of the best hospitality and cleanliness and I wish I could stay longer. I recommend staying here and it’s the best experience and breakfast is delicious and served clean and it’s a 5 star experience
Awards stay and everything was great! Reservation requested non-feather pillows (a little joke w us because it never happens) but when checked in it was actually done. Complimentary parking, complimentary made-to-order breakfast and upgrade to a room with an amazing view of the NY Library on 5th Avenue. Hotel offers other great perks-complimentary wine from 6-8 pm, complimentary water & soft drinks in the mini bar and plush bathrobes. The remote controlled window shades were great too!! Cant wait to stay again!!