Total dump. I showed up for my checkin. As accosted by the night manager. Not sure how he has a job. Despite the fact that it was nearly midnight,I ubered uptown at $50 just to not have to deal with that man and checked myself into the Lotte. I will not be back.
Very nice boutique hotel in a great location. You are in an awesome area to see and do plenty. Walkable area to enjoy plenty of restaurants, art, subways are close by if needed. Front desk staff very nice and accommodating. I would stay here again without question.
For complete transparency, I have copied one of the same messages that I wrote to the general manager below. The situation that took place was more important for me to address as a personal matter, than to write a public review. However, after multiple attempts to communicate with this hotel, there has been no response and here I am months later bringing this public to help someone else to not fall victim as this could’ve been worse. Hello Mr. Bogdan, The situation should not be overlooked as the outcome to the events could have ended differently. Below is a synopsis of what took place. My room number were the event took place was 608. 1. On Thursday, July 22, 2021 just after 6pm the phone to my room began to ring. I did not answer the call. 2. Shortly after, there was a knock on the door, and a female identified herself through the door as "room service". I informed her that I did not order room service and she said ok. The peephole was blocked from the outside and I was unable to see out the door. 3. About a minute later, there was a knock on the door again, this time, she asked for a first name of an individual named Kashim, which was a name other than my own. I told her it was the wrong room. By this time I was very scared. This is a secured, key elevator access hotel, no one should be able to enter the guests’ floor without a key to the elevator or without being escorted after given permission. 4. I called the front desk and in which Isaac answered, and I told him of the events that took place in 1-3. He told me that they just sent my friends up to see me. I let him know that I did not have any friends coming to visit me and no one knows where I am located as I never told anyone where I was staying and I was travelling from out of town. 5. When I looked out my balcony, there were two ladies standing across the street in dark shades and mask looking up at the location of my room. They proceeded to get a seat at the table of the restaurant there, outside on the sidewalk, and continued to stake out the room. 6. Isaac informed me that he would go speak with them, and he did. Some time had past since he left them, and so I called the front desk again. He answered and said that there was someone staying prior to my stay with the same last name as mine in the exact same room. 7. I was very scared and I did not want to leave my room or the hotel as I did not know if anyone would hurt or attack me in my coming or going. I asked him if I can speak with them so that I can clear my identity so they wouldn't want to hurt me. He escorted me to them and the ladies said they were only trying to surprise someone for their birthday who had the same last name as mine. After I went back to my room, the ladies where long gone and they never ate at the restaurant. THIS WAS A BREACH OF MY PRIVACY, THE HOTEL SHOULD NEVER GIVE ANYONE MY NAME OR IDENTITY. 8. The next day when I was checking out, I spoke with the manager on duty. She said she had to check the cameras as no one informed them of the incident of the night prior. She checked and told me that she saw the girls on the camera and let me know that someone would follow up with me. She did inform me that from the outside, no one would know what room to look for, unless they were told. I do not take this event lightly, and this is a serious matter that needs to be followed up on. I do not know if the story about the last guest of the same room having the same last name as mine is true, and even so, NO ONE should be allowed to my room in this secured hotel unless I gave permission. I did not open the door, but if I did, I do no know what would have happened to me. I only heard one voice, but their were two ladies and they proceeded to stake out the room. I was so shaken up and scared. When the front desk called my room, why did they proceed to send the two ladies up to my room after I did not answer? Where they coming to rob my room? What would they have done to me if I would have actually opened the door? The girls were given my last name and my privacy rights were violated. Hotels take their guest experienced very seriously, and I don't know why this incident was swept under the rug. No one from the hotel has contacted me to date. Thank you for your time and concern to this matter. I look forward to hearing from you. Thanks, LADIES ALWAYS BOOK A ROOM FOR TWO AND NO MATTER HOW SECURED IT IS, DO YOUR BEST TO NEVER LET A HOTEL FEEL THAT YOU ARE THERE ALONE. ALSO, ALWAYS MAKE IT A HABIT TO LOCK YOUR ROOM DOOR EVERY TIME IN THE DAY AND NIGHT.…
We booked a weekend anniversary staycation in a corner room based on the website photos. However the site is really misleading and only shows a corner on a higher floor, where the windows extend halfway around the room for a lot of light and skyline. We were given a 2nd floor room - mostly bare cement walls, fewer windows, and so close to the sidewalk you could practically high five the passersby. This would be fine if the pricing was adjusted for the less desirable room, but unfortunately we paid close to $500 a night for this, same as if we'd gotten a higher room. The amenities feel bare bones - the tiniest vials of shampoo and body wash I've ever seen. (That's one for two adults.) Two bath towels. Not even an extra one in case of needing a hair towel or simply a clean dry towel when your first one hasn't dried due to being in a dim cement block cell all night. Small TV far away from the bed. Few channels. Remote needs new batteries. No information about how one could get coffee at the hotel - are visitors maybe comped a coffee in the hotel restaurant? No idea. Sad that we spent so much money on this place. But at least the tub was nice. …
I have stayed here many times . Great hotel. Great location. Great sheets. The hotel staff are professional, friendly and helpful. Aim to Please. Highly recommend ! Rooms have everything you need. Great restaurants in neighborhood And close to subway. A very nice hotel!
I thoroughly enjoyed my stay at The Nolitan. Staff members were polite and friendly, and I loved all of the little branded details of the hotel. The bookshelf in the foyer is really lovely, and although I didn't use the bikes, they added that element of European charm and whimsy to the stay. It felt like a peaceful little modern Italian sanctuary. I booked a corner king room and was not disappointed. It was the perfect size for my stay and offered lovely views of the neighborhood as well as the city. Oh, and the restaurant is a must. I ended up there sort of by accident on a rainy night. They were so lovely and accomodating and found a spot for me at the bar next to another hotel guest. The food was stellar, and Liam was an exceptional bartender! Thanks again!! Musts: Sake (Liam's choice), shishito peppers, yakult sunday, mochi bombolocini, and whatever else they suggest. Seriously. It's so good, y'all. Pros: I asked Sharika about getting a room on a higher floor because I'm a light sleeper. She hooked it up and made my stay so much more worthwhile. She also helped me with my ride situation to and from the airport. I really appreciated the assistance. Thanks so much, Sharika! Eric was also really great! He helped me multiple times with recommendations for food in the area. He was around the most during my stay and was great whenever I had questions. Thank you so much, Eric! Cons: I mean it's NYC.. and where you're staying, you can pretty much see and hear a lot of the things going on around you. If that's something that bothers you, maybe try another spot, ask for a quieter room, or break up your stay. It didn't bother me as I know I'm a light sleeper and asked for a room on a higher floor, but I do want to include that as it can be a deciding factor. I also wouldn't say it's not bad, you're just in a big city! That being said, I would definitely recommend The Nolitan to couples, friends wanting to get away, solo travellers who want to spend time in the city, and I even saw a few families at the hotel as well. Thanks so much guys! See ya next time.…
We had fun so much fun in this hotel. The room was very nice! Everything is very efficient. It is not over done. The balconies were awesome. fun to look people watch and just get some air. We felt very comfortable. the staff was so nice.
Spent 5 nights here recently for my first trip since the pandemic started, and overall had a good experience with a few caveats. The good: -The hotel has an absolutely perfect location near a murderers' row of great restaurants at a remarkably reasonable price. -The rooms are attractive and comfortable, and well-organized in a way to maximize the space. -Staff were very helpful and accommodating, fulfilling requests for towels etc quickly; when I first checked in my air conditioning didn't work, and a staff member was sent to fix it within the hour and had it resolved within two. The caveats: -Rooms are pretty small, which is to be expected for the location and price, but still worth noting. No seating outside of the bed except for a single chair tucked into a corner. -As a consequence of the space issue, not much in the way of storage. There's no dresser (the bed frame has drawers built in instead), and limited sink space for toiletries (no drawers in the sink area unfortunately). -Fairly noisy outside, which is understandable, but definitely don't expect anything in the way of soundproofing. -Outlets are awkwardly positioned - I had to crawl under the desk to plug in my phone, and there are no USB charging options. -Wifi was free/included but at times it was slow or had no service entirely. The bad: -This may be more about the neighborhood than the hotel itself, I can't say for sure, but I found that water came out of the tap cloudy at times. I ended up buying bottled water to keep in the mini fridge instead of drinking it. -I honestly don't say this to be a scold, but the hallway stank horribly of weed pretty much 24/7, often strongly enough that I could smell it in my room near the doorway. Obviously no objection to people smoking it, but I have some ventilation concerns if I could smell it *that* much. Overall verdict: it was a very solid place for a medium-sized stay without breaking the bank, and would be ideal for a solo person or couple spending most of their day exploring the city. Not a luxury kind of experience but that can be okay sometimes.…
My husband & I recently spent 3 nights at the Nolitan & loved it. The Front Desk staff was very friendly & helpful. We had a king bedded City View room, and it was spacious & very comfortable (it even had a ceiling fan). With COVID protocols in place we didn’t have daily housekeeping, but the front desk was very quick to respond to our request for additional soap (they even included fresh towels). It’s a great location with plenty of restaurants, subway stations and shops nearby. Overall we had a wonderful stay, and I’d highly recommend this hotel.
My fiance and I recently stayed at The Nolitan. Antonette helped us with the reservation. It was a short 1 nice mini vacation for us in the city. It was much needed escape, since we havent been able to do much since COVID started. The service that Antonette provided was spectacular. Ahe even went above and beyond and set up a small surprise for us, which really made the stay even more special! The hotel is centrally placed to everything that we wanted to visit: Brooklyn bridge, china town, and some local restaurants and bars (even a late night pizza spot on the corner for a quick bite after going out). There was plenty to do around the hotel! This was my first true outing in the city and I would for sure go back, and when I do I will stay at the Nolitan again!
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