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Staybridge Suites Times Square - New York City

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340 West 40th Street, New York City, NY 10018-1404
COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people are viewing this hotel
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$256
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Free cancellation until 10/06/21
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$256
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Free cancellation until 10/06/21
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Traveler (2103)
Room & Suite (1039)
Dining (112)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites Times Square - New York City
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#296 of 513 hotels in New York City
Location
Cleanliness
Service
Value
Located in the heart of Manhattan, Staybridge Suites Times Square features extended-stay guestrooms featuring kitchenettes for stovetop cooking, microwave, dishwasher and full-size refrigerator. Amenities include newly designed fitness center with cardio and strength training machines, business center, 24 hour guest laundry facility and pantry for sundry and food purchases. A complimentary breakfast buffet is served each morning, as well as a complimentary "social hour" reception with appetizers, beer, wine and soft beverages Monday - Wednesday. The Den features an extensive drink menu and is open every evening. Our Concierge services include procuring reservations for restaurants and local sites as well as theater tickets.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Telephone
Kitchenette
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
458Restaurantswithin 0.3 miles
143Attractionswithin 0.3 miles
6,539Reviews259Q+A100Room tips
Traveler rating
  • 3,396
  • 2,295
  • 610
  • 136
  • 102
Time of year
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Language
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  • English
Popular mentions
Natasha wrote a review Apr 11
2 contributions1 helpful vote
First off I have no idea where all these good reviews are coming from. Mind boggling to me cause my experience was the worst and we were there for not even 10 minutes! My family and I arrived Friday night on 4/9/21 and as soon as I walked in the lady at the front desk already looked miserable and was not welcoming at all. Second, I asked her where the parking was and I hard free parking.. she laughed and said, “free parking”... right there I was already skeptical about this hotel. When I booked I chose the free parking option and she didn’t even look until she realized I did have it and then explained the parking.. which was 3 blocks away! Ok so we started unloading to get stuff up into the room. Third thing I noticed was the DIRTY FILTHY ELEVATOR OMG I WAS OFFICIALY SCARED TO GET TO MY ROOM! Fourth as soon as we get off the elevator we hear loud music and a whole bunch of ppl and of course it was right across our room! We walked into our room and boom it hits me the overwhelming smell of marijuana and cigarettes! GROSSSSS! 5th.. oh you thought it was over, it gets worse! We walked into the bathroom and there was still was DIRTY TOWELS ON THE FLOOR AND IN THE SHOWER! The room had broken closet door the whole damn room was ghettooooo! We immediately grabbed our belongings, called downstairs, and said we were leaving! I was so nauseated when we left there until we found a clean hotel! Oh and all the drug addicts and homeless ppl sleeping outside the hotel that I noticed when we were leaving too so scary!!! This is very unprofessional and the hotel should not be operating under these conditions especially during COVID. I had my two kids with me and that was my 7 years olds first experience ever going to NY. I asked for a refund through Expedia and the hotel is releasing it thankfully! Thank god we had the money to actually leave and book another, feel bad for ppl that can’t do that! Wish I would have took pictures to post but we left so quickly!
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Bmrs wrote a review Apr 10
25 contributions25 helpful votes
The review below has been submitted to IHG; but they have decided not to post it on the IHG website. I'm posting this here instead, so future guests of Staybridge Times Square NYC are informed -- Staybridge Times Square NYC has a great location, rooms with a space-optimized layout, and courteous staff. Unfortunately, the good things end there; and are overshadowed by a few crucial opportunity areas. Guests' demeanor seemed to have deteriorated big time. The hallway on the 12th floor reeked of an appalling odor that we suspect as that of marijuana. One guest displayed aggression toward us inside the hotel elevator; but we were told by front desk that there's no camera in the elevator, so there's no way for them to check the guest's identity. Another guest was inconsiderate with all the loud conversations she had even past midnight. The room wasn't properly maintained or cleaned. The pillowcases smelled a little stale. There were liquid stain marks on the mirror. The bathtub flush was clogged. In our room on the 12th floor, we could hear the ongoing renovation during office hours; thus it was noisy while we were working from the hotel room. We were informed by the front desk about the renovation during check-in; but please include this important information on the website, so potential guests are aware. Due to the pandemic, breakfast wasn't served; and was replaced with a piece of granola bar and provision for coffee. No bottled water was provided, even after we requested for it during check-in.
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Date of stay: March 2021Trip type: Traveled as a couple
2 Helpful votes
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Yogi A wrote a review Mar 2021
Henrietta, New York1 contribution1 helpful vote
The front desk person is just rude, maybe owing to our race and accent. We had a valid booking from Hotels.com but the rude front desk person won’t let us stay because we had 3 adults in 1 supposedly 340 sq. ft. Suite Room. Our family of five had to find another place at 9pm. Adding injury to the insult, the receptionist said he couldn’t canel the booking either and we ended up charged $242 for the room they didn’t let us stay in and could not cancel the booking either.
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Owner at Staybridge Suites Times Square - New York City
Responded 2 days ago
Hello YogiAdhik, Thank you for taking the time to leave us feedback. What you described is certainly not the level of service we're accustomed to providing our guests. I am sorry to learn about the issues encountered with your reservation. Although third-party reservations have restrictions and changes may not be allowed on our end, we would like to help look into this further and help in any way we can. I have sent you a private message to follow up. I have also alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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5funfamily wrote a review Mar 2021
florida2 contributions7 helpful votes
First impression: WEED. The entire foyer and lobby reek of pot. It permeates everything. Staff claims it’s coming I from outside, but no one outside is smoking pot. There is NO FREE BREAKFAST, which was one of the main reasons I chose this hotel. Staff offered a granola bar. NO DISCOUNT or refund given because breakfast is complimentary, per the staff, so it isn’t included in the price (?). Ridiculous. Rooms appear clean, but last night, on our second night here, my daughter opened the microwave and found an old burrito, left from a prior visitor! Disgusting. And now the jackhammers have begun, directly overhead. It sounds like I live in the sewer directly beneath where road crews are hammering concrete. It persists for 6 hours a day! If you have any intention of getting work done or attending a meeting or conference call, fat chance. Again, front desk staff offered no consolation or discount for this. There also is no little sundries store to buy water, etc. the staff claim they are waiting for a shipment, but it’s barricaded in with empty shelves. It’s clear that it hasn’t been open for a long time. Also, the restaurant is closed. The street in front is very scary. We witnessed two drug deals and a man threatening to kill another man if he didn’t get his money- directly in front of the hotel door. There is a large police presence on the street, so that is reassuring, I guess. We also saw two swat team officers in bulletproof vests walking up and down in front. Don’t be fooled by the price/value. You are better off in a safer, cleaner hotel that doesn’t misrepresent its offerings.
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Date of stay: March 2021
Value
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1 Helpful vote
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Response from IHG Service, Owner at Staybridge Suites Times Square - New York City
Responded 1 week ago
Hi 5funfamily, Thank you for writing us about your stay at Staybridge Suite Time Squared New York City. We strive to provide a space that you can call your own. I received your feedback and I am sorry for the trouble with our location, smell and condition of our facilities among other things. I know this is not what you expected from us. I shared your comments with our managing team and took action to prevent these issues from happening again. I sent you a private message so we can talk about your stay further. We invite you to stay on your next trip. Warm wishes, Oscar C. Case Manager IHGService
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TownieNYC wrote a review Mar 2021
1 contribution1 helpful vote
We had a great stay at this hotel. It was clean, and the kitchenette was so convenient to have. I would definitely recommend for family travel to the city. The location is central to all, and the staff went above and beyond to help us when our flight was greatly delayed by allowing us to stay in their comfortable lobby with all the free coffee and tea we wanted.. We will be back.
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Date of stay: March 2021
1 Helpful vote
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PRICE RANGE
$128 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites times square - new york city hotel new york city
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District / Manhattan
NUMBER OF ROOMS
310
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Frequently Asked Questions about Staybridge Suites Times Square - New York City
Which popular attractions are close to Staybridge Suites Times Square - New York City?
Nearby attractions include Mission Escape Games (0.2 miles), Shop Gotham NYC Shopping Tours (0.2 miles), and Exit Escape Room (0.2 miles).
What are some of the property amenities at Staybridge Suites Times Square - New York City?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Staybridge Suites Times Square - New York City?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Times Square - New York City?
Guests can enjoy free breakfast, a lounge, and a snack bar during their stay.
Is parking available at Staybridge Suites Times Square - New York City?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Staybridge Suites Times Square - New York City?
Conveniently located restaurants include Obao, Liberty Bagels Midtown, and Los Tacos No. 1.
Are there opportunities to exercise at Staybridge Suites Times Square - New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Staybridge Suites Times Square - New York City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites Times Square - New York City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Times Square - New York City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Staybridge Suites Times Square - New York City?
The staff speaks multiple languages, including English and Spanish.