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W New York - Downtown

1,211 reviews
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Traveler (504)
Room & Suite (281)
Dining (63)
Overview
  • Excellent41%
  • Very good37%
  • Average14%
  • Poor6%
  • Terrible2%
Travelers talk about
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Fitness center
4.5 Star Hotel
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Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,211)Write a Review
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All reviewsfreedom towerthe financial districtliving room barwtc siteworld trade centernew yorkfifth floorbattery parkground zerostay downtownfloor lobbyconstruction noisewall stcorner roomlower manhattantrendy hotelstatue of liberty
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1 - 5 of 1,083 reviews
Reviewed 2 days ago

Hotel rooms seemed dated and small. Not impressed. The area for drinks was not on rooftop, but still offered a nice view of One World Trade Center. Location is good, near subways, etc. However, the small rooms and dated interior made my trip unpleasant.More

Thank Alise P
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded yesterday

Dear Alise P, Thank you for taking the time to complete a review. It's nice to read how pleased you were with the hotel location, but we're sorry you were less than thrilled with the size of your room. We hope you will consider a...More

Hotel's Favorite
Reviewed December 9, 2017

Well this is a pre review. I am arriving there next Saturday night, for only 1 night. It's a suprise xmas present, on the way to Montreal. Looking forward to exploring all the great features of the hotel, and hopefully a nice quiet room which...More

Thank Jezm0nd
Reviewed 6 days ago via mobile

Staff were helpful, had some good recommendations. Room was clean with a great view. The fragrance they used in the room was lovely, my wife wanted a bottle of it to take home. The hotel is right next to the WTC and has good links...More

Thank ciaranholden
Reviewed 1 week ago

The room was such a pleasant surprise when we arrived and our view was beautiful. Our concierge Teela was exceptional she was very kind, answered all of our questions, gave recommendations for restaurants and she was so helpful with our ride on the subway. Can...More

Thank underwoodcj82
Response from TeamMarriott, Manager at W New York - DowntownResponded 1 week ago

Dear underwoodcj82, Thank you for sharing your wonderful words about your stay at the W New York – Downtown. We are thrilled to read you loved the service provided by Teela & Sabrina made your stay an amazing one. It was our pleasure having you...More

Reviewed 1 week ago

Great location...as many hotels within the hood offer...but this W is just poor in man6 respects. 1. NO food whatsoever...meaning, not even coffee provided...no in room coffee/ tea pot, no room service, no coffee in lobby, 2, Poor SPG recognition... platinum may get you a...More

Thank pgblack
Response from TeamMarriott, Manager at W New York - DowntownResponded 1 week ago

Hello pgblack, Thank you for taking the time to share your thoughts regarding the challenges you have experienced. We were disappointed to read your review, as we pride ourselves on delivering a memorable experience at the highest level of service. We understand that you have...More

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123456217
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
$168 - $558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#146 Romantic Hotel in New York City
#175 Luxury Hotel in New York City
#176 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
$168 - $558 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#146 Romantic Hotel in New York City
#175 Luxury Hotel in New York City
#176 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
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Traveler (504)
Room & Suite (281)
Dining (63)
Pool & Beach (1)
Hotel & Grounds (438)
Bathroom (27)
Business Center & Event Rooms (5)
Nearby
Financial District
At the southernmost tip of Manhattan, the Financial
District is where New York City began as a center of
commerce. Today, the historic streets and beautiful
setting are complemented by museums, countless
skyscrapers, and the heart of the Financial District,
home to Wall Street and the New York Stock Exchange.
Catch the Staten Island Ferry for an unbeatable view
of the skyline and Statue of Liberty, or sail to Ellis
...More
Questions & Answers
Ask a question
ciaranholden
January 20, 2018|
AnswerShow all 4 answers
Response from Sara_sakflva | Reviewed this property |
Dispute the charge on your CC.
0
Votes
proano82
March 18, 2017|
AnswerShow all 5 answers
Response from Hovik M | Reviewed this property |
Of course, definitely high quality.
0
Votes
lisawiscMilwaukee
March 5, 2017|
AnswerShow all 5 answers
Response from Hovik M | Reviewed this property |
Don't remember don't think so
0
Votes
Room Tips
"Get a high floor to minimize street sounds"
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"View on to Ground 0 is a must."
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"Rooms 2002, 2003, 2004 2005 offer spectacular views of Freedom Tower and the 9/11 Memorial sites."
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"ask for a room facing the 911 Memorial for a spectacular view...day/night. Room 1402 and 1403 are great!"
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