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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moxy NYC Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#212 of 519 hotels in New York City
Location
4.7
Cleanliness
4.4
Service
3.9
Value
4.2
Moxy NYC Downtown, located in the heart of the financial district of lower Manhattan, a hotel that breaks the rules by design - a basketball court, arcade, co-working Recreation space and cocktails for days. Moxy NYC Downtown is an excellent choice for travelers visiting NYC, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Its 298 guest rooms, custom designed with natural light, upgraded finishes and playful attention to detail lend itself to the demands of today’s every day traveler.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Aerobics
Books, DVDs, music for children
Children's television networks
Parking
Wifi
Yoga classes
Yoga room
Fitness classes
Personal trainer
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Evening entertainment
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Conference facilities
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
384Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
Contact
26 Ann St, New York City, NY 10038-2411
Getting there
Fulton StNew York City Subway1 min
Fulton StNew York City Subway2 min
Rental CarsSee rental cars from $39/day
Nearby restaurants
Pisillo Italian Panini
991 reviews1 minItalian
Kuu Ramen
199 reviews2 minJapanese
Manhatta
329 reviews4 minAmerican
O'Hara's Restaurant & Pub
1,435 reviews6 minAmerican
See all nearby restaurantsNearby attractions
The National 9/11 Memorial & Museum
95,773 reviews6 minHistoric Sites
World Trade Center's Liberty Park
2,918 reviews4 minParks
World Trade Center Memorial Foundation
1,302 reviews6 minHistoric Sites
World Trade Center Station (PATH)
1,276 reviews5 minArchitectural Buildings
See all nearby attractions327Reviews29Q+A40Room tips
Reviews
Traveler rating
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Most Recent
Stayed for the night with my service bulldog for a mini staycation and couldn’t have been more pleased … the room is small but SO SO well designed… comfortable bed, cool hanging chair, comfy bed and SUPER soundproof. The lobby is H U G E and fun with tons of space to tuck yourself in and read or work … nice vibe and really lovely staff … will definitely be coming back for a stay *if from out of town the location is perfect … walking distance to all downtown attractions and tucked on a low traffic block a stones throw from all major subway lines
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Date of stay: June 2022Trip type: Traveled solo
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at Moxy NYC Downtown
Responded 3 weeks ago
Dear jacquibr123, Thank you for choosing to stay with us at the Moxy NYC Downtown and for taking the time to post your excellent review. We are delighted to read you were pleased not only with your efficiently-designed room and our inviting lobby but also with our spirited crew and terrific location. There is much to see and do in our exciting city, and we love knowing our guests are so close to many great attractions. We appreciate your business and look forward to welcoming you and your furry friend again for another seamless experience. Best Regards, Demetrius Hodge General Manager
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Very small rooms. Not even a chair available. Had to take a work call sitting on a swing. No moisturizer in the bathrooms and water pressure is very weak. Service is non existent called the front desk SO many times from the room and the call was never answered. There are NO closets or drawers in the room with only three hangers available to hang clothes on the wall. Tried to ask for more hangers but as stated there was no answer. Have stayed in Marriott hotels for years and this is not a Marriott experience.
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Team Marriott, Agency / Consultant at Moxy NYC Downtown
Responded May 20, 2022
Dear Fabypin, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression. We are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced; we appreciate your patience. We are also sorry for the service issues that impacted your visit. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals to ensure we better serve our guests. We would welcome another opportunity to show you our commitment to exceptional experiences the next time you are in the area. Best Regards, Demetrius Hodge General Manager
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Useless. The location is good. The rooms and the service are awful. Rooms: small as everywhere; but to the point that there is no wardrobe - one is supposed to hang clothes on free hangers on a wall which makes a room look incredibly messy. There also is no desk, and there are no chairs. There is instead a bulky and instagrammable but entirely useless hanging chair that occupies the only useful space. Also no fridge/minibar/coffee machine or hot water kettle. Absolutely nothing. Sheets are not ironed. The sheet cover was dirty. There also is no duvet in case one is cold (and where would they store it, there is no wardrobe!!). Same as the bathroom floor: filthy. Moreover, there is no body lotion, no toiletries other than soap, shampoo and conditioner. Service - when I arrived to check in I didn’t see a single smile from the receptionist, she was cold to the point of almost being rude.…
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Date of stay: May 2022Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at Moxy NYC Downtown
Responded May 16, 2022
Dear ChDi_1-988, Thank you for taking the time to post your review. We sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We want every guest to receive friendly and warm service throughout their stay with us, and we are very sorry that this was not your experience. We have shared this with our management and crew to make sure it is not repeated. We would love to have you back so we can show you how much your Moxy means to us. Best Regards, Demetrius Hodge General Manager
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3rd Moxy that I've stayed in in NYC. I'd say fit the same vibe as the others. Small, modern, comfortable rooms. Bed and linens were super comfortable, great automatic shade button and automatic light buttons. Room seemed very clean, I did find a toenail on the floor (not mine) but tried to pretend I didn't see it! I liked that the sink was in the bathroom. The other Moxys I've stayed in, it was in the main part of the room. I ended up working from the hotel before heading home and because the room was small, would have loved to work in the wide open, restaurant like lobby, but the music was super loud even in the morning. Otherwise, a nice stay in a very convenient area.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Ask for a high floor to prevent street noise
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Helpful
For those who don’t know, Moxy is the hip, youth oriented Marriott property brand. Expect furnishings to align with that aesthetic. The hotel entrance is one a small side street but not hard to find. Don’t expect bellman or cans outside the door. This is a no frills place. We enjoyed the decor and the bball court and skeball game in the lobby are a favorite for our kids ages 11 and 7. The hotel is very close and easily walkable to all Sept 11th activities like the memorial and museum. There are plenty of restaurants around for easy breakfasts and quick dinners. I was surprised we weren’t upgraded as hotel didn’t seem to be at full capacity. We were on 7th floor facing another building with no view whatsoever. The hotel includes two bottles of water in the room which was nice. There is no coffee maker. You can pay $ for coffee in the lobby or grab one outside the hotel. The on-site shop is tiny with few snacks and nothing else. As expected, most patrons were very young. Room very tiny. Again as expected. Nicely furnished though. I wouldn’t have wanted to stay more than two nights in the space with two children though. Cramped quarters led to many toe stubbings on furniture! There are now cabinets for clothing or closet. A few hangers on the wall. Beds were comfortable. A good stay for how long we were there and what we wanted to do in the area.…
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Rooms are tiny. No dedicated space for suitcases or bags. Space not optimal for kids as little...
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1 Helpful vote
Helpful
Response from Katya Ivash, Guest Services / Front Office at Moxy NYC Downtown
Responded Apr 19, 2022
Thank you so much for taking the time to write such a detailed overview of how your stay here went at Moxy Downtown. It sounds like a wonderful experience and we are so thrilled that we were able to host you here. We are so happy you enjoyed the many options for food in the area. We are also thrilled that you enjoyed our lobby spaces and areas and were able to utilize them during your stay. We are glad to read that you enjoyed the comfort of our beds. We appreciate your feedback in regard to the room design and thank you for sharing your honest and valuable feedback. We will use it to grow and learn as a team to continue to meet our guest's expectations and needs. Thank you so much again and we hope to see you again soon! All the best!
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We came yesterday from Uptown to Dowtown to discover this area. I’m a hotel advisor and my job is checking hotels. We checked in on time and I booked a special city view queen room. We arrived in our room 1910. There was no curtain in the room and all the buttons were not working. They checked it for us and tried to reset it but still nothing worked. Then we went to reception and changed our room. The Second room we got is literally looking to a wall. The second rooms no: 1902 and we didn’t like it ! The staff left their cleaning outfits in the bathroom, and the hand soap dispensers are not working and to top it all of the towel were torn. Not small big full torn ! We asked for another room and was told hotel is full, ask tomorrow and maybe we can do something. Anyway there is nothing good to write in this hotel and building and this is literally not Marriott hotel and not Moxy standards. I am very upset I ever stepped foot in this hotel. Avoid at all coast, you will regret coming here :((…
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Don’t stay
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1 Helpful vote
Helpful
Response from Katya Ivash, Guest Services / Front Office at Moxy NYC Downtown
Responded Apr 14, 2022
Hello ilkerll, Thank you so much for your feedback, as this is the best way for us to make immediate improvements. We sincerely apologize for the inconveniences you faced during your stay with us. Many of these instances could have certainly been avoided and we are actively working to ensure these mistakes do not repeat themselves. We hope you will give us an opportunity to redeem ourselves in the future so you can experience all of our offerings and so we can create a much better experience than your last!
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My husband and I had a great time at the Moxy! Every staff member we had contact with were courteous and helpful. We complained about the noise from the ground and they promptly moved us from the 14th floor to the 27th floor With an amazing view. Definitely returning to this hotel on our next visit. I highly recommend it!
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Date of stay: March 2022Trip type: Traveled as a couple
Helpful
ONLY STAY HERE IF IT IS YOUR LAST RESORT. I honestly have no earthly idea whatsoever as to why this racket is rated above one star. The staff hides in the back from their responsibilities, the “hotel” doesn’t provide bars of soap, the showers have no temperature gauge (it’s either scalding hot with normal pressure or ice cold with little to no pressure), rooms sizes are falsified, the showers don’t work when it freezes outside, the basketball court is unavailable due to made up reasons, the “arcade” is a joke, pretend “engineers” are employed, and the general manager was nowhere to be found. No answers if something goes awry, they just hand you the "GM's" card and says it their fault, when they just hide in the back with 15 Plus guests looking for a resolution of their situation. Location is the only appeal to this place, oh yeah, almost forgot, have to go up 3 floors to the lobby. Just false pretenses all over the website. Do yourself a favor and stay at an ACTUAL Marriott.…
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Date of stay: March 2022
1 Helpful vote
Helpful
Response from Katya Ivash, Guest Services / Front Office at Moxy NYC Downtown
Responded Mar 17, 2022
Hello treyw-aggie, Although we are mortified to read a review like this, we sincerely appreciate your transparency as this is the only way for us to improve our procedures to ensure ultimate guest satisfaction. We have already had professionals come in to our hotel to investigate the details you have provided us. We have already implemented preventative measures to ensure something like this never happens again. I have also reached out to you directly in order to make things right. We work extremely hard to provide high class service and a quality product that keeps you coming back every time you visit NYC. We understand that these types of deficiencies are unacceptable. I look forward to connecting with you soon to further discuss, as we would love another opportunity to gain your loyalty with Moxy.
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+1
Rafael the bellman was the first person to greet us. He was extremely helpful, kind, professional and hospitable. He helped us with our excessive luggage, recommended restaurants and went above and beyond through our stay! Thank you Rafael! People like YOU makes a vacation wonderful! The Hotel itself was clean, hip, trendy and awesome location. Everyone was pleasant. Upgraded us to a beautiful view of the Brooklyn bridge. Rachel and Brian
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Date of stay: February 2022Trip type: Traveled with friends
Helpful
Love this place! Great rates. Great location could not be more prime location downtown. I keep coming back. Highly recommended. The service and hospitality is A++ great cocktails at the bar. One of the best club / restaurants in the same building. Rooms are perfectly equipped. Slept like a dream - super comfy beds. I’ll be back very soon
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Date of stay: September 2021Trip type: Traveled on business
Helpful
PRICE RANGE
$260 - $374 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
298
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Claim Your Listing Frequently Asked Questions about Moxy NYC Downtown
Which popular attractions are close to Moxy NYC Downtown?
Nearby attractions include The National 9/11 Memorial & Museum (0.3 miles), World Trade Center's Liberty Park (0.2 miles), and World Trade Center Memorial Foundation (0.3 miles).
What are some of the property amenities at Moxy NYC Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Moxy NYC Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Moxy NYC Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Moxy NYC Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Moxy NYC Downtown?
Conveniently located restaurants include Pisillo Italian Panini, Kuu Ramen, and Manhatta.
Are there opportunities to exercise at Moxy NYC Downtown?
Yes, guests have access to a fitness center, fitness classes, and yoga classes during their stay.
Is Moxy NYC Downtown located near the city center?
Yes, it is 0.2 miles away from the center of New York City.
Are any cleaning services offered at Moxy NYC Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Moxy NYC Downtown offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Moxy NYC Downtown?
The staff speaks multiple languages, including English and Spanish.