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Moxy NYC Downtown, located in the heart of the financial district of lower Manhattan, a hotel that breaks the rules by design - a basketball court, arcade, co-working Recreation space and cocktails for days. Moxy NYC Downtown is an excellent choice for travelers visiting NYC, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Its 298 guest rooms, custom designed with natural light, upgraded finishes and playful attention to detail lend itself to the demands of today’s every day traveler.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Moxy NYC Downtown is a high-energy hotel that captivates guests with its eclectic decor and vibrant atmosphere, featuring a DJ and arcade games, although the lively ambiance may not suit everyone. While the rooms are on the smaller side, their innovative design and cleanliness are often appreciated. Located in a trendy district, its proximity to subway stations and downtown eateries is highly praised.
Guests enjoy the range of amenities, including complimentary beverages and free bikes, despite some concerns about the volume of the DJ sets. Service experiences are mixed, with reports of both attentive staff and occasional slow responses.
Location
Convenient
Atmosphere
Eclectic
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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The rooms are a bit on the small side, but well appointed. There is a drawer at the foot of the bed with a safe, iron, steamer and folding ironing board. The hanging egg chair was a painful design choice that should have been a small corner desk, and the peekaboo shower window is strange, but otherwise I think they did a good job maximizing the space. Kudos to having tons of electrical outlets. I didn’t love the 2 in 1 shampoo/body wash but otherwise all shower products were provided.
The elevators run slow and fill easily during peak periods like 9-12pm (checkout time) and evening when everyone is trying to go to their room but nothing detrimental as others have mentioned . The restaurant/bar area is nice but the DJ plays music way too loud - let’s be real, this isn’t a club. The bar seems like it could benefit from another staff member. We enjoyed the complimentary games like skeeball, tabletop shuffle board, fooseball and the half basketball court. They had TONS of board games so it was really pure seeing adults sipping drinks with some throwbacks like Guess Who.
I had some easily fixable issues with my room that prior guests hadn’t reported, but Justin at the front desk was prompt to help get them addressed quickly and Bradley at maintenance was friendly and efficient. Speaking of the front desk — there is one check in desk on the floor level, which is minimal and small, essentially a widened elevator hallway. But they are often serving complimentary beverages like spiked lemonade, mimosas and cold water which I thought was nice. There are another 2 desks on level 3 which were intermittently staffed. This is where the bar/restaurant and main room elevators are. I took advantage of the free bikes, which was a really nice feature. No one seems to write about this - they are 3 speed hybrid bikes with a front basket, helmet and Kryptonite coil lock. They’re much more user friendly than Citibikes, not nearly as heavy and clunky. I’m short and was skeptical they’d have one small enough for me but they did and it had an easy adjustable seat.
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Date of stay: June 2024Trip type: Traveled as a couple
Room Tip:The games are all free, have some fun! Also, the amenity fee actually included some nice perks...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Moxy NYC Downtown
Responded Jun 30, 2024
Dear S_Terry13, Thank you for such a generous review of Moxy NYC Downtown. We are glad to know that you enjoyed our well-furnished accommodations, other amenities, complimentary games and thoughtful hospitality from our attentive staff, especially from Justin and Bradley. We will be sure to share your compliments with them. However, we want to apologize for the wait time of the elevators and for the loud music at the bar during your visit. We certainly understand your frustration, and we are very sorry for the inconvenience. Your comments regarding the in-room amenities are also greatly appreciated. We will address your concerns appropriately, and we want you to know we are very grateful for your patience. We hope to welcome you back soon for another enjoyable stay. Best Regards, Martyn Reed General Manager
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This is my second time staying at the Moxy downtown. As a New Yorker enduring the winter here I like to get creative and do a “staycation” in a different area of manhattan and love choosing FiDi/Seaport. The Moxy is by far the best deal if you’re visiting from out of town and want to be steps from every major subway line, near all of the major destinations and have a plethora of wonderful dining options within two blocks. The hotel itself is high on design making NYC standard sized rooms creative and livable. The 3rd floor is massive and fun with a live DJ on the weekends, great bar, Basketball court, air hockey etc etc. great space to have friends come and join. The hotel staff from Justin at check-in to food and bev and crew go above and beyond! All were accommodating and lovely to me and my service dog. If you’re coming to NYC and want the absolute best value while still staying in a chic hotel that’s safe, convenient and views for days forget staying in midtown and come here
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip:One of the top rated sandwich shops in NY metro area (Pisillo) is steps from the Entrance of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Feb 25, 2024
Dear jacquibr123, Thank you for returning to Moxy NYC Downtown. The highest compliment we can receive is a guest who keeps returning time after time. We are so glad you continue to enjoy our hospitality and comfortable accommodations. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Best Regards, Demetrius Hodge General Manager
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Our stay at the Moxy Downtown was great -- the hotel lobby smelled nice and offered luggage storage upon request. The food at the lounge was excellent, I ordered the Wagyu Chopped Cheese. Specifically, our server Majed and our bartender Luis were very kind and attentive as we waited for our room to be ready!
Would recommend for folks who plan on exploring downtown NYC.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Moxy NYC Downtown
Responded 3 weeks ago
Dear 474alaynas, We're thrilled you enjoyed the inviting atmosphere, convenient luggage storage and delicious lounge offerings at Moxy NYC Downtown! It’s fantastic to hear Majed and Luis provided excellent service. We appreciate your recommendation and can’t wait to welcome you back for another NYC adventure! Best Regards, Martyn Reed General Manager
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Honestly the hotel is nice and overall okay. The reason why I am giving two stars is because they failed at providing me a promised refund. When I checked in I was told that the $25 destination fee is not refundable but whatever my breakfast fee is will be credited towards the $25. So I eat breakfast there. I never get the credit back. I called them a week after the stay and was informed I would be receiving an updated email with the correction within 15 minutes. This never happens and this was also a week ago.
The other thing that happened was after I had checked into my room I called for a toothbrush. I was told it would be sent up right away. About an hour later I called back down to ask for the status. This time another person picked up and informed me I would need to come down to pick it up myself. I politely explained that is not a problem but would have been nice if someone told me that an hour ago so I wouldn’t be waiting for it and it’s now past midnight. When I said that the lady on the phone then stated she just came on shift- will ask about what was previously promised and then agreed to send someone up with a toothbrush.
I hope they can use this review to work on improving their processes so future clients have a better experience with them.
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Date of stay: June 2023Trip type: Traveled on business
Room Tip:Bring your own toothbrush and don’t trust the promised credit back- eat breakfast somewhere else...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Jul 1, 2023
Hello docmamapj, Thanks so much for choosing us and for leaving your thoughts about your visit. Our number one focus is outstanding service, so we are truly sorry for the inconvenience caused due to the lack of attentiveness toward your request. We take these comments to heart and will use your notes to improve going forward. Furthermore, we regret being unable to send you the corrected invoice for your stay reflecting the credit. We will share your message appropriately. Best Regards, Demetrius Hodge General Manager
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A surprise “Destination Fee” of $50 was added to our rate at checkin with no previous warning. The fee gave us a credit at the terrible, noisy restaurant on site, free tickets to the Statue of Liberty Ferry and use of bikes. Our trip was already planned, so the destination fee was pointless.
In the restaurant every food item was terrible and the restaurant doubles as a disco, so we were not able to talk at dinner. Furthermore, it was not possible to order 2 menu items within the $25 allowance. Breakfast was stale croissants and average coffee take out. We pitched the croissants after one bite.
The little bit of room furniture was chipped up, the automatic window shades did not work, first shower was cold, and the water would not shut off after the shower. They never cleaned our room or made the bed.
This hotel is not comfortable, not maintaned, or transparent.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Question the destination fee at check in and ask to have it waived if you choose to stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Sep 12, 2023
Hello N2587CFmikec, Thank you for choosing us and offering your feedback. We regret your disappointment with our destination fees and are sorry for not meeting your expectations with our on-site restaurant. We also apologize for the inconvenience caused to you in your room and for the concern you outlined with regard to the breakfast we serve. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We appreciate your patience and hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Best Regards, Demetrius Hodge General Manager
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VERY DISAPPOINTED. Booked my stay over a month ago and the DAY OF checking in a receive an email that my booking has been canceled and they will be rebooking me elsewhere with no proper explanation. Worst part, a few of of colleagues still had their reservations and when we got to the hotel (i had packages to collect) they offered them UPGRADES, so clearly had rooms. When I asked if I could book a room for the night one of the front desk staff said they had a room available and the other quickly shut him down. All very dogey to me. Will not be giving this place another chance and neither should you!
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Oct 29, 2023
Hello Guest, Thanks for sharing your thoughts with us. Words can’t express how sorry we are to learn of your disappointment with us as we were unable to accommodate you this time. While we are pleased we did accommodate you at another hotel, we do regret the impression this left about our services. This is not our standard, and we will share your comments appropriately. We appreciate your patience and understanding Best Regards, Demetrius Hodge General Manager
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These reviews are machine translated from their original language. Show machine translations?
Horrible! No water , no compensation Luggage on time is finished picking it up They charged 150 € for whatever reason I had to use this money for lunch even if I didn’t want to Girls don’t have a smile at all Not very kind. On the other hand it was very clean
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Date of stay: December 2024Trip type: Traveled with family
Room Tip:Moi j’évite Chatel, je préférais l’hôtel indigo à côté du katz Delicatessen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel looks beautiful, but they clearly picked style over function. The rooms are small and barely have any furniture besides a bed, two flimsy fold out stools, and a ridiculous hanging chair/swing. No closet, no table, no dresser. Two people with any amount of luggage would not fit in the room. The water pressure is terrible and the elevators are slow. There is a $25 destination fee per day. You are credited $25 for food/drinks purchased ‘on site’- as there is only a bar at the hotel, no restaurant, I ordered from the (very limited) room service menu. I was later informed that the credit was only for purchases at the bar, but since that was not made clear to me up front, they did offer to refund me. I appreciate that the staff was helpful and friendly, but they are unfortunately working at a very poorly designed hotel.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Jun 30, 2023
Dear M1469ag, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our crew members to be helpful and accommodating during your visit. Our team takes great pride in providing exceptional service to all of our guests, whether they are here for business or leisure. We are sorry to hear that we did not meet all of your expectations during your stay. We understand that you were entitled to a credit, and we apologize for any confusion or inconvenience this may have caused. Your feedback is extremely valuable to us, and we will be sure to address your concerns with our team to prevent similar issues in the future. We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the near future. Best Regards, Demetrius Hodge General Manager
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I arrived having flown a transatlantic flight to phone down to reception to be told that they don’t offer room service at all, most disappointing for a 4 star hotel. There was no tea / coffee making facilities in the room, no turn down and room cleaning was every other day.
From when I checked in on the Monday afternoon and when I returned to my room on the Wednesday afternoon my room still hadn’t been cleaned. I had to phone down to reception to get it finally cleaned. A pizza box that I put outside my hotel door remained there for over 24 hours and was never cleared, even after housekeeping had been to clean my room.
For a hotel that charges $480 a night they offer a terrible service but know how to charge. I shared this feedback with front desk on my departure and was assured it would be given to the manager but so far I have heard nothing back. Most disappointing stay at the Moxy and wouldn’t recommend.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Oct 24, 2022
Dear jennybK726LQ, Thank you for taking the time to leave your review. Our goal is to provide every guest with thoughtful service and a freshly cleaned room; therefore, we are very sorry that your experience with us did not meet these expectations and for the frustration these caused. We have shared your feedback with our crew and have taken the appropriate action so that they can be more diligent in their efforts going forward. We appreciate every comment that helps us improve, and we hope you will give us another chance to show you our commitment to delivering exceptional hospitality and flawless accommodations. Best Regards, Demetrius Hodge General Manager
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The location is good. The rooms and the service are awful.
Rooms: small as everywhere; but to the point that there is no wardrobe - one is supposed to hang clothes on free hangers on a wall which makes a room look incredibly messy. There also is no desk, and there are no chairs. There is instead a bulky and instagrammable but entirely useless hanging chair that occupies the only useful space. Also no fridge/minibar/coffee machine or hot water kettle. Absolutely nothing.
Sheets are not ironed. The sheet cover was dirty. There also is no duvet in case one is cold (and where would they store it, there is no wardrobe!!). Same as the bathroom floor: filthy. Moreover, there is no body lotion, no toiletries other than soap, shampoo and conditioner.
Service - when I arrived to check in I didn’t see a single smile from the receptionist, she was cold to the point of almost being rude.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Agency / Consultant at Moxy NYC Downtown
Responded May 16, 2022
Dear ChDi_1-988, Thank you for taking the time to post your review. We sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We want every guest to receive friendly and warm service throughout their stay with us, and we are very sorry that this was not your experience. We have shared this with our management and crew to make sure it is not repeated. We would love to have you back so we can show you how much your Moxy means to us. Best Regards, Demetrius Hodge General Manager
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There are more places to choose from in the New York City area.
PRICE RANGE
$189 - $403 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Moxy NYC Downtown
Which popular attractions are close to Moxy NYC Downtown?
Nearby attractions include The National 9/11 Memorial & Museum (0.3 miles), World Trade Center Memorial Foundation (0.3 miles), and World Trade Center Station (PATH) (0.2 miles).
