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TownePlace Suites New York Manhattan / Times Square

Traveler (40)
Room & Suite (11)
Dining (10)
Certificate of Excellence

About

#361 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free High Speed Internet (WiFi)
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Room features
Air conditioning
Accessible rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
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Location

Full view
100Great for walkers
Grade: 100 out of 100
542Restaurantswithin 0.3 miles
215Attractionswithin 0.3 miles
56Reviews
18Q+A
3Room tips
Traveler rating
  • 31
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  • 7
  • 2
  • 1
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Popular mentions
This hotel only opened in November 2018 and is so well situated 2 blocks from the hustle and bustle of Times Square. Friendly staff , Comfortable clean room with kitchenette, smallish bed I would say maybe a queen at most. Fab breakfast provided basic but it’s all you need to
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Response from Y_GuzmanGrossman, Front Office Manager at TownePlace Suites New York Manhattan / Times Square
Responded yesterday
Thank you kindly for sharing your wonderful experiences here at the hotel, @T9764OIsamanthaa! Words can't describe how happy and accomplished we feel to see how satisfied you were with the level of service our team provided. A positive guest experience is something our staff takes great pride in as our highest goal is to go above and beyond for all of our guests. We are also delighted to here that you enjoyed the complimentary breakfast and were also able to enjoy our prime location in Times Square! We can't wait to welcome you back when your travels bring you back to NYC!
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Small rooms and ridiculously slow elevator (just the one elevator!) but that's typical for NYC hotels. Lots of little problems...room not ready after check in time, noisy employees in the hallways, housekeeping knocking on doors when they shouldn't be. If you get a room on the C
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Response from Y_GuzmanGrossman, Front Office Manager at TownePlace Suites New York Manhattan / Times Square
Responded yesterday
Thank you for taking the time to share your experience with us. We are pleased to hear that the service provided by the Front Desk staff was pleasant and nice. On another note, we are sincerely sorry that we did not meet your expectations when it came to the room and that you felt it was small; our hotel is a unique custom that resembles that of a NYC studio with all amenities within reach. We truly strive to provide each and every one of our valued guests with a memorable and seamless experience. To hear that we fell short during your stay is truly disappointing. As we look to improve our service, your feedback with be shared with the appropriate hotel teams. I do hope that you will give us the opportunity to truly wow you when you return to the big Apple.
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I recently stayed here with my wife for a week. We were visiting NYC for the first time from the UK and got a good deal on the room rate for this hotel. It is in a great location. Close to times square. There is also an entrance to the subway only 30 seconds walk away. There
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Response from Y_GuzmanGrossman, Front Office Manager at TownePlace Suites New York Manhattan / Times Square
Responded yesterday
Thank you so much for taking the time to share your experiences at the TownePlace Suites Times Square, @jem8472! We are pleased to hear that we were able to make your stay pleasant, with not only great service, but with great amenities as well! We are pleased that you enjoyed the breakfast offerings! All feedback is much appreciated as we can use this as a training guide with our breakfast and management team. We strive to not only meet but exceed our guests' expectations and are grateful to hear that we were on the right track with you! We can't wait to welcome you back on your next visit!
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This hotel is worth the stay. Who would've guessed all three Disney broadway shows were in the same area. Breakfast was decent and it was near a subway station. Bonus. So why a 4? Well elevator was slow and our room was not ready at all and didn't get in till 4pm. Also I dont
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Response from Y_GuzmanGrossman, Front Office Manager at TownePlace Suites New York Manhattan / Times Square
Responded 1 week ago
Thank you so much for taking the time to share your experiences at the TownePlace Suites Times Square, @Edward W! We are pleased to hear that you enjoyed the hotel's prime location! It's great to hear that you took advantage of the surrounding area and made the most of your stay! We are sorry that we were unable to accommodate your request of early check-in and placed you in one of our accessible rooms. Our room sizes are quite cozy as our studio rooms resemble NYC living! We can't wait to welcome you back on your next visit! Once again, thank you for providing feedback!
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This is a small but mighty hotel. New in November, 2018, it is clean, offers breakfast and warm afternoon cookies and is conveniently located just steps from the 42nd Port Authority Bus Terminal. We stayed for a week and everything was perfect. Love, love, love the staff who
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Response from Y_GuzmanGrossman, Front Office Manager at TownePlace Suites New York Manhattan / Times Square
Responded 1 week ago
Thank you kindly for sharing your wonderful experiences here at the hotel, @GwenSCS! Words can't describe how happy and accomplished we feel to see how satisfied you were with the level of service our team provided. A positive guest experience is something our staff takes great pride in as our highest goal is to go above and beyond for all of our guests and are thrilled that Aminata, Crystal, Brandon, Chris, Michael and Jimi were able to deliver on that. They truly are gems and we are luck to have them! We are also delighted to here that you enjoyed the complimentary breakfast! We can't wait to welcome you back when your travels bring you back to NYC!
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PRICE RANGE
$243 - $530 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityManhattanTimes SquareMidtown WestHell's Kitchen
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