Freehand New York
570 reviews
#235 of 517 Hotels in New York City
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23 Lexington Ave, New York City, NY 10010-3790
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (110)
Dining (68)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Freehand New York
Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#235 of 517 hotels in New York City
Location
Cleanliness
Service
Value
The latest Freehand has recently opened in NYC’s Flatiron neighborhood. It will take over the former George Washington Hotel, which has a history as a home for creatives. That legacy will live on in The Freehand Fellowship: the hotel is launching a program in partnership with Live Arts Bard of Bard College, where selected artists will get the chance to live and work at the property and play an active part in its arts and cultural program. As with all Freehands, food and beverage is of the utmost importance. The restaurant and lobby bar here will be headed by West Village restaurateur Gabriel Stulman’s Happy Cooking Hospitality. Freehand New York will also get an outpost of Noho café, The Smile, and of course, a Broken Shaker bar.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Hair dryer
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish, German
Location
Full view
100Great for walkers
Grade: 100 out of 100
393Restaurantswithin 0.3 miles
57Attractionswithin 0.3 miles
Contact
23 Lexington Ave, New York City, NY 10010-3790
Getting there
23rd StNew York City Subway2 min
28th StNew York City Subway5 min
Rental CarsSee rental cars from $48/day
570Reviews47Q+A49Room tips
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Popular mentions
This is a great walkable gem in New York ! What a find and will defiantly stay again and give info to friends and family that will be visiting the city. Reasonable WOW such a great find and welcome treat !
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The hotel is beautiful, the environment is super cozy and the location is great, highly recommended! They have a super nice coffee shop and the crew is great, they helped me in everything I needed it, I'll defenetly back! :)
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Review collected in partnership with this hotel
Date of stay: June 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Paul Kashman, General Manager at Freehand New York
Responded 5 days ago
Hi FL0rm21, Thank you for the lovely review! I'm delighted to see that Freehand New York is your home away from home and its getting better each day. Give me a ring next time you decide to return so that we can make sure you're well looked after. Best, Paul Kashman
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We alerted the front desk as soon as we realized the air in the bedroom was not working. We were assured it would be fixed. It never was. We talked to the front desk over ten times during our stay. We were never offered a room change or even a fan. We payed over $2000 for our stay for a room with no working air. I was awful.
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Review collected in partnership with this hotel
Date of stay: June 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Paul Kashman, General Manager at Freehand New York
Responded 6 days ago
Hi epalmerwolff, I'm so sorry for the air-conditioning issue that you experienced and for the appalling way this was handled. We did indeed have a big issue over the weekend that affected some of our rooms and we're having the problem fixed as I type this response. Please give me a call so that we can straighten this bad experience out. Best, Paul Kashman 212.475.1920
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The hotel is located on Lexington and 24th, near the subway station. It is very convenient, the room is mall though. The front desk was super nice and helpful. Be careful when sharing as the floor can be slipper.
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Review collected in partnership with this hotel
Date of stay: June 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Paul Kashman, General Manager at Freehand New York
Responded 6 days ago
Hi wu28jretv0, Thank you for your review! I would love the opportunity to chat a bit further as I would like to better understand some of the items that didn't meet your expectations. This way when we invite you back, all will be perfect! Thank you! Paul Kashman 212.475.1920
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The first time I stayed here a few years ago was great. The room was spacious, the amenities were good, as were the hotel bars and restaurants. This time around, the hotel was more expensive, and the amenities just weren't there. No housekeeping during covid, no water or cups in the room, no robes, tiny towels..all of that in a dark, tiny room with a low ceiling and courtyard views. All of the restaurants and bars at the hotel were closed, except for the Broken Shaker. The staff were unfriendly, and housekeeping were out in the halls having conversations on speakerphone, and jamming their carts in the walls and doors. Not worth the money.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Paul Kashman, General Manager at Freehand New York
Responded 1 week ago
Hi mpmpmpmpmpmpmpmp, Thank you for your review and I sincerely apologize that we failed to meet your expectations. While room sizes and exposures vary, and are based upon what category you actually booked, there is no excuse for rudeness or the absence of professionalism. Amenities are in the process of being reordered and our restaurants are being re-conceptualized as I type this response. It was a long cold winter for us, and we're ramping up all of our amenities and services to ensure there is added value to each and every night spent at our hotel. Please contact me directly when making your next reservation and I promise you that your feelings will no longer be mixed. Best, Paul Kashman
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PRICE RANGE
$138 - $372 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityKips Bay / Rose Hill
NUMBER OF ROOMS
398
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Claim Your Listing Frequently Asked Questions about Freehand New York
Which popular attractions are close to Freehand New York?
Nearby attractions include ZTrend (0.1 miles), Modern Pinball NYC Arcade, Party Place and Museum (0.2 miles), and Jazz Standard (0.2 miles).
What are some of the property amenities at Freehand New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Freehand New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Freehand New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Freehand New York?
Conveniently located restaurants include Boucherie Union Square, Bagels & Schmear, and Craft.
Are there opportunities to exercise at Freehand New York?
Yes, guests have access to a fitness center during their stay.
Are pets allowed at Freehand New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Freehand New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Freehand New York?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Freehand New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.7 miles).
Is Freehand New York accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.