If you are coming from Europe, don't believe this accommodation will be worth 4 stars, except for the price: high level of noise, small spaces, poor welcome, low service. The location in mid-town is great though!
Staff was great and tried to help but moved me from one room without AC to another with out AC I couldn't sleep it was 80 degrees at times and couldn't dry my hair. But the staff tried what they could.
Honestly I shouldn't rave about the Freehand BC that will make everyone book there:) I LOVED it! The staff was so thoughtful and engaged and my room was cozy and clean. The cafe downstairs serves simple delicious food with lots of atmosphere. Close to the metro making it easy to get all over the city.
Great accommodations and staff. I stayed at Freehand for four nights and I don't have any criticism to level. Being in Manhattan, the smallish accommodations are to be expected so as long as you're prepared for that, you should be pleased with your stay. The breakfast diner next door was great although it was a bit crowded in the morning.
I booked 3 rooms for 4 nights 6 months in advance - anticipating a well-deserved getaway with friends after 2 years of not traveling. I specifically requested the 3 rooms being on the same floor as 2/4 would be in rooms by themselves and we felt safer being together and also making sharing/meeting up easier. I booked directly with the hotel, not a 3rd party, and when they didn’t process my credit card right away I followed up by phone and then the price quoted was slightly higher - I put up with that but the incompetence should have been my first clue. I also, over the phone, made sure our request to have rooms on the same floor was being honoured - it was. Arriving to an ‘I’m sorry, you’re on 3 different floors’ was irritating because the excuse that the hotel was sold out was ridiculous given I booked 6 months ago. Secondly, when I asked if all 3 rooms were exactly the same I was met with an ‘of course’. Also discovered this to be untrue as the one room that 2 of use were staying in was way smaller than the other 2 (yet we paid the same for all 3) and for 4 days I had to crawl over my wife’s feet to use the washroom, we had no closet and there was no floor space to even put a suitcase down so my bag was stuffed under the desk. Also, be prepared to have your room not cleaned every day - just happens I guess. No,no,no and not, do not stay here. The ACE Hotel is far superior and for similar rates. The staff at the Ace know their stuff. You get upgrades and not downgrades. One room had ants in the shower and the cooling/heating didn’t work. Two other guests, in the time I was there, were also told at the front desk that their king size room could not be accommodated upon arrival and were also downgraded. What choice does someone have once you arrive??? The choice is not to book in the first place. …
Good location, close to everything and the subway. Food and drinks were really good but the rooms are small and awkward like most NYC hotels. Nice water pressure in the shower with immediate hot water. Beds were ok.
Central. fresh and clean, customer service on point! I loved the sizes of the rooms and how central the hotel was. A lot of things were in walking distance, otherwise the subway was near and the employees were happy to give you directions.
The hotel is fine, very clean but the rooms are small and mine was directly outside a lift so quite noisy. I can live with all of that but cant live with checking out and being told that I had nothing to pay and then being charged on my card. I didn't spend anything in the hotel so assume it was a mistake. Again, mistakes happen but I have contacted the hotel by email, their online form and also twitter but no response which is very disappointing.... can someone please get in touch.
Room is smaller than what a normal hotel room would be, but it works. It is a place to bath and sleep. It’s New York, go out and see it. The location is great. The area around the hotel is great, heart of mid-town. I would not be concerned about safe.
Good location so lot's of spots are close by. Nevertheless it is a used hotel and it does not make you smile when you enter the hotel and stay. It is clean but quite old fashioned. Even at Saturdays there were loud construction sites on the streets directly next to the hotel. If I come back to NY I would pay a bit more to stay in a boutique hotel which offer nearly the same price.