Freehand New York
601 reviews
#253 of 522 Hotels in New York City
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23 Lexington Ave, New York City, NY 10010-3790
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$301
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Room & Suite (134)
Dining (68)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Freehand New York
Updated 08/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#254 of 522 hotels in New York City
Location
Cleanliness
Service
Value
The latest Freehand has recently opened in NYC’s Flatiron neighborhood. It will take over the former George Washington Hotel, which has a history as a home for creatives. That legacy will live on in The Freehand Fellowship: the hotel is launching a program in partnership with Live Arts Bard of Bard College, where selected artists will get the chance to live and work at the property and play an active part in its arts and cultural program. As with all Freehands, food and beverage is of the utmost importance. The restaurant and lobby bar here will be headed by West Village restaurateur Gabriel Stulman’s Happy Cooking Hospitality. Freehand New York will also get an outpost of Noho café, The Smile, and of course, a Broken Shaker bar.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Hair dryer
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
395Restaurantswithin 0.3 miles
57Attractionswithin 0.3 miles
Contact
23 Lexington Ave, New York City, NY 10010-3790
Getting there
23rd StNew York City Subway2 min
28th StNew York City Subway5 min
Rental CarsSee rental cars from $58/day
601Reviews47Q+A53Room tips
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I had high hopes for the Freehand, since it has a pretty good location and seemed like a nice alternative to the generic chain hotels in Manhattan. I thought maybe I'd found my new home away from home! Well, next time I will stay at one of the chains. My first impression, walking in, was that it was noisy and stressful. A dim, cramped lobby with people rushing in and out. Staff ranging from distracted to surly and rude. A "cool too for school" vibe. Except not actually very cool. I trail my suitcase down a long, creepy hallway. The room was TINY even by NYC standards. So tiny that I almost started hyperventilating. It was like a sleeping pod more than a room. Carpet was dirty, bathroom was so small that a person could shower, wash their hands in the sink, and use the toilet simultaneously. I'm not even kidding. Low ceiling, I could barely stand. No individual toiletries. Other people's strands of hair that hadn't been cleaned up. The bathroom was in black tile, probably so it wouldn't seem as dirty. I asked at reception if there was tea facilities in the room and was told they'd send me a teapot. 45 minutes later, a knock on the door and a maintenance guy wordlessly hands me what looks to be a five-pound plastic camping kettle. With no teabags. Umm. thanks? I had the worst sleep of my life, thrashing around in the too-small room, with a big buzzing sound- maybe a generator?-- coming from the tiny air shaft, the room's only view. The next day, I checked out and was told that I was paid up and had no further charges. Next thing I know I see that I am being retroactively charged the 20 dollar facility fee. According to the website, that's for WATER and WIFI. Give me a break. There is apparently a rooftop bar but my keycard didn't work so I never saw it. And the gym? During a pandemic, filled with travelers, with no one in masks? Thanks but no thanks. I called to refute the facility charge and was told that "unless I had a recording of the front staff" telling me that I had no further charges to pay, then there was nothing they could do. Really? Is this how you talk to guests? Should I be secretly recording staff members now, just in the off chance someone hits me with an unfair fee? Gimme a break. All in all, a big disappointment. The disappointment I can handle, as long as the staff is friendly. But the rude staff really pushed this one into the realm of "HELL NO."…
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Date of stay: July 2021
Value
Service
Sleep Quality
Helpful
Finger nail on floor, wrinkled towels, stained linens and only a half roll toilet paper supplied in their premium room. Called many times to tell the manager of my dissatisfaction of my staff no one ever answered or contacted me. Plus I was charged twice on top of everything. I got refunded after a couple days but still was not a good feeling to have to get the charges reversed.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
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Helpful
Great experience at Freehand. The room was very nice and clean, and the bottom floor gym was a really nice addition. The bathroom felt very cramped with little space to move, but it was enough for the four days I spent there.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Location
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Sleep Quality
Helpful
first of all.. it was the worst hotel experince in my life! and i am going to take legal actions to save others. secondly, my 200 deposit? i didn't authorize the charges the hotel stole. my first night was terrible. the room was dursty i couldnt breath. it doesnt meet the covid regulation. secondly, the manger confirmed he would not charge me facitly fees. the second day the bathroom tub wasnt working. the mangement didn't apologize .. and fixed the hotel in my stay i could not access my room for long time. and they didn't even clean it after the mentaince fixed it. terrible hospitality! return to me my full deposit. how is the government allowed this hotel to open in such times! it risks your health be ware - the bathtub was closed for a whole day, the maintenance guy confirmerd because there's black hair from the pervious people blocking the water!! how come this is a 4 star hotel!!!!??? in new york city!!!?? the front desk and the manger were laughing. didn't apologize.. drained my energy.. couldn't help cancel my reservation.. i had really important work to do and this experience didn't help me focus on my work or even mediate in the filthy atmosphere that fills their rooms. 100 years old carpet. #covid19 #healthdepartment…
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Choose a different hotel. is not worth it, your health is your priority.
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1 Helpful vote
Helpful
I have stayed at the Freehand in LA, which I had a great experience in, and this was my first stay at Freehand NYC. Bed is very comfortable, but the service is lackluster, the bathroom shower curtains hung too high, effectively flooding the tiny bathroom with each shower, and making for a slippery tile floor. No cups (not even paper) in the room, and tiny fridge barely holds a larger bottle of water. Long line outside to go to the rooftop bar. Carpet in room needs to be replaced, but decor is nice. Had a street facing room, so noisy-but its Manhattan. I still slept surprisingly well. Service was average. Very well located, however.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$138 - $372 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityKips Bay / Rose Hill
NUMBER OF ROOMS
398
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Claim Your Listing Frequently Asked Questions about Freehand New York
Which popular attractions are close to Freehand New York?
Nearby attractions include ZTrend (0.1 miles), Jazz Standard (0.2 miles), and Modern Pinball NYC Arcade, Party Place and Museum (0.2 miles).
What are some of the property amenities at Freehand New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Freehand New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Freehand New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Freehand New York?
Conveniently located restaurants include Boucherie Union Square, Bagels & Schmear, and Craft.
Are there opportunities to exercise at Freehand New York?
Yes, guests have access to a fitness center during their stay.
Are pets allowed at Freehand New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Freehand New York offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Freehand New York?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Freehand New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.7 miles).
Is Freehand New York accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.