Freehand New York
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23 Lexington Ave, New York City, NY 10010-3790
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 02/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Freehand New York
Updated 02/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#263 of 539 in New York City
Location
4.6
Cleanliness
4.4
Service
4.2
Value
4.0
The latest Freehand in NYC’s Flatiron neighborhood opened in 2018. The Freehand takes over the former George Washington Hotel, which has a history as a home for creatives and is listed on the U.S National Register of Historic Places. Freehand New York is designed by Roman and Williams and features custom-commissioned artwork throughout the property as well as one of a kind murals in every guest room by Bard College students and alumni. As with all Freehands, Food and Beverage is of the utmost importance. Comodo opened in Oct 2021 with a Latin American inspired menu serving vibrant & bold flavors that invite you to get comfortable, let your guard down and enjoy. Broken Shaker, our award winning rooftop oasis, serves up specialty cocktails and yummy bites with beautiful skyline views of NYC. In November 2021, our mezzanine spaces were reconceptualized, refreshed and recharged. Enter Georgia Room and Bar Calico, inspired by iconic painter Georgia O’Keeffe-when in doubt dance it out.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Rooftop bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Safe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
398Restaurantswithin 0.3 miles
58Attractionswithin 0.3 miles
Contact
23 Lexington Ave, New York City, NY 10010-3790
Getting there
23rd StNew York City Subway2 min
28th StNew York City Subway5 min
Rental CarsSee rental cars from $39/day
422Reviews1Q+A25Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
If you are coming from Europe, don't believe this accommodation will be worth 4 stars, except for the price: high level of noise, small spaces, poor welcome, low service. The location in mid-town is great though!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 3 days ago
Hello Samuel, We hope all is well today. We would like to extend our sincerest apologies that your stay was not what you anticipated. We do pride ourselves on being a 4 Star property and we would love to welcome you back, with the promise that your next stay will be a great experience. Our onsite F&B outlets, club and lounge all offer an amazing NYC experience to our guests travelling from all around the world. We will definitely consider your review and use this opportunity to ensure that our staff are maintaining the high standards of Freehand. Warm Regards, Guest Services
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Staff was great and tried to help but moved me from one room without AC to another with out AC I couldn't sleep it was 80 degrees at times and couldn't dry my hair. But the staff tried what they could.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 3 days ago
Hello cmh070888 We sincerely apologize for the issues that you experienced during your stay with us. Please note that this is not indicative of the service we strive to offer to our guest. We are currently making improvements to our operations to avoid such issues in the future. Please feel free to reach out to us directly for a future booking. We would love the opportunity to make your next stay with us a great experience. Warm Regards
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Honestly I shouldn't rave about the Freehand BC that will make everyone book there:) I LOVED it! The staff was so thoughtful and engaged and my room was cozy and clean. The cafe downstairs serves simple delicious food with lots of atmosphere. Close to the metro making it easy to get all over the city.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 3 days ago
It brings us great pleasure to know that you fully enjoyed your time at Freehand NYC :) We do our best to go above and beyond for our guest. We hope that you will make us your home away from home whenever you are in the NYC area. Warm Regards, Guest Services
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Great accommodations and staff. I stayed at Freehand for four nights and I don't have any criticism to level. Being in Manhattan, the smallish accommodations are to be expected so as long as you're prepared for that, you should be pleased with your stay. The breakfast diner next door was great although it was a bit crowded in the morning.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 3 days ago
Hello LBaker2569, We are delighted to hear that you enjoyed your stay with us. We look forward to making each and every future stay with us an amazing experience. Warm Regards, Guest Services
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I booked 3 rooms for 4 nights 6 months in advance - anticipating a well-deserved getaway with friends after 2 years of not traveling. I specifically requested the 3 rooms being on the same floor as 2/4 would be in rooms by themselves and we felt safer being together and also making sharing/meeting up easier. I booked directly with the hotel, not a 3rd party, and when they didn’t process my credit card right away I followed up by phone and then the price quoted was slightly higher - I put up with that but the incompetence should have been my first clue. I also, over the phone, made sure our request to have rooms on the same floor was being honoured - it was. Arriving to an ‘I’m sorry, you’re on 3 different floors’ was irritating because the excuse that the hotel was sold out was ridiculous given I booked 6 months ago. Secondly, when I asked if all 3 rooms were exactly the same I was met with an ‘of course’. Also discovered this to be untrue as the one room that 2 of use were staying in was way smaller than the other 2 (yet we paid the same for all 3) and for 4 days I had to crawl over my wife’s feet to use the washroom, we had no closet and there was no floor space to even put a suitcase down so my bag was stuffed under the desk. Also, be prepared to have your room not cleaned every day - just happens I guess. No,no,no and not, do not stay here. The ACE Hotel is far superior and for similar rates. The staff at the Ace know their stuff. You get upgrades and not downgrades. One room had ants in the shower and the cooling/heating didn’t work. Two other guests, in the time I was there, were also told at the front desk that their king size room could not be accommodated upon arrival and were also downgraded. What choice does someone have once you arrive??? The choice is not to book in the first place. …
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 2 days ago
Hello Modicarental, We would like to sincerely apologize for the issues that you experienced with your recent stay with us. We are constantly devising ways to improve our guest experience and overall operations. We hope you will grant us another opportunity to prove to you that your recent stay was comprised of a couple of anomalies. Our staff are known for going the extra mile to cater to our guest needs and upholding the esteemed standards of Freehand. We would love to hear from you and discuss ways in which we can ensure your next stay with us will be a great experience. Warm regards, Guest Service
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Good location, close to everything and the subway. Food and drinks were really good but the rooms are small and awkward like most NYC hotels. Nice water pressure in the shower with immediate hot water. Beds were ok.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 2 days ago
Hello Nitamrossi, Thank you for the great review. Our rooms are indeed beautiful, quaint and petite. However, we strive to excel above other hotels in NYC by offering a great overall experience for a great price. We will be delighted to have you stay with us again in the near future. Warm Regards, Hotel Guest Services
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Central. fresh and clean, customer service on point! I loved the sizes of the rooms and how central the hotel was. A lot of things were in walking distance, otherwise the subway was near and the employees were happy to give you directions.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 2 days ago
Hello Emelierosendahl, We are always delighted to know that we exceeded the expectations of our wonderful guests. Our staff is truly the heartbeat of Freehand NYC. We would love to have you stay with us again in the future. Warm Regards, Hotel Guest Services
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The hotel is fine, very clean but the rooms are small and mine was directly outside a lift so quite noisy. I can live with all of that but cant live with checking out and being told that I had nothing to pay and then being charged on my card. I didn't spend anything in the hotel so assume it was a mistake. Again, mistakes happen but I have contacted the hotel by email, their online form and also twitter but no response which is very disappointing.... can someone please get in touch.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Jermaine Henry, Guest Services / Front Office at Freehand New York
Responded 4 days ago
Hello Luc, Thank you for staying with us at the Freehand NYC. I would sincerely like to apologize for the late response and for the fact that the charges were not specified when you checked out of the hotel. Per your reservation, the facility fee was not prepaid so that was the additional charge that you incurred. We saw that you originally reserved one of our Queens rooms. We do have a variety of rooms available that are more spacious than our Queen rooms. We would have been delighted to offer you a room move based on availability. We would love to have you stay with us again in the near future. We promise to do our best to ensure that you next stay with us is a joyous one. Warm Regards, Jermaine H
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Room is smaller than what a normal hotel room would be, but it works. It is a place to bath and sleep. It’s New York, go out and see it. The location is great. The area around the hotel is great, heart of mid-town. I would not be concerned about safe.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Good location so lot's of spots are close by. Nevertheless it is a used hotel and it does not make you smile when you enter the hotel and stay. It is clean but quite old fashioned. Even at Saturdays there were loud construction sites on the streets directly next to the hotel. If I come back to NY I would pay a bit more to stay in a boutique hotel which offer nearly the same price.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$242 - $371 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityKips Bay / Rose Hill
NUMBER OF ROOMS
398
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Claim Your Listing Frequently Asked Questions about Freehand New York
Which popular attractions are close to Freehand New York?
Nearby attractions include ZTrend (0.1 miles), Jazz Standard (0.2 miles), and Theodore Roosevelt Birthplace National Historic Site (0.3 miles).
What are some of the property amenities at Freehand New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Freehand New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Freehand New York?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Freehand New York?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Freehand New York?
Conveniently located restaurants include Boucherie Union Square, Bagels & Schmear, and Craft.
Are there opportunities to exercise at Freehand New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Freehand New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Freehand New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Freehand New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Freehand New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.7 miles).