We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Lotte New York Palace

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Lotte New York Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,029 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Lotte New York Palace
See the most recent reviews
Showing 2,579: English reviews
Manchester, United Kingdom
Reviewed 1 week ago via mobile

We stay in different Hotels each time we visit NYC, never the same twice. I got a good deal on The Lotte and it is a very good Hotel. It is advertised as a luxury Hotel and it is for sure. Michael on the desk was excellent, as was the other staff down in the lobby, they were always there...

 Report
Helpful?
Thank Tim W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Tim W, Thank you for taking the time to share your feedback with us. I am pleased to hear about the great service you received during the duration of your stay. Our team is very diligent in delivering exceptional service and strives to make our guests feel right at home. The snow storm certainly played a major role in...

London, United Kingdom
Reviewed 2 weeks ago

Last stayed here a few years ago before it was taken over by Lotte,as much as we loved the charm of the place it was looking very tired. Lotte have updated the property and is all the better for it. Staff are as great as ever and super location. 2 small gripes...the gym doesn't open until 7am but when you...

 Report
Helpful?
Thank Dansimons
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Dansimons, Thank you for sharing your review with us. I'm excited to hear about your great stay, especially the service you experienced from our staff! For all of your coffee and pastry needs, our Pomme Palais cafe is located in the lobby open between the hours of 6:30am to 5pm daily. Additionally, the hours of our gym are 5:30am...

Stockholm, Sverige
Reviewed 2 weeks ago

Our second time at New York Palace and we did not get disapointed. Got upgraded to 34th floor which gives a spectacular view of the city. Large room with a very comfy bed. Service outstanding. Perfect location in Midtown, close to everything. A stay here is a part of the holiday and its worth it to just have a night...

 Report
Helpful?
Thank Yava1983
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Yava1983, Thank you for taking the time to share your feedback! Our team strives to make every guest’s experience a unique and memorable one. There is truly no other place like staying at the LOTTE New York Palace when visiting NYC. We are highly looking forward to your next visit. We can't wait to welcome you back soon! Warmest...

Brentwood, Tennessee
Reviewed 2 weeks ago

We enjoyed our January stay at the Lotte New York Palace. It is a beautiful building. The staff was very helpful and accommodating. The room was nice, typical type hotel room with a king size bed, and our room didn't have a view at all. I think I would request a city view next time. I will say it was...

 Report
Helpful?
Thank 6woods
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear 6woods, Thank you so much for your review of your stay. I am pleased to hear about the helpful and accommodating service you experience from our team. During your next stay with us, I would love for you to try out the Towers section of the hotel. We offer complimentary wi-fi and water during daily turndown for our guests....

Hong Kong, China
Reviewed 2 weeks ago via mobile

If you're name has the word "palace", expectations are going to be high. Unfortunately reality is just not as good. My main complaint is that the hotel could use a renovation. Carpets are worn (e.g. In the gym). The railing in the elevator was broken. Rooms are spacious but more like a Marriott Courtyard than anything that I'd rave about....

 Report
Helpful?
Thank Hyshih
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear jonathan s, Thank you for taking the time to share your feedback with us. I'm terribly sorry to hear about your poor experience during your recent stay. We certainly appreciate your feedback and your comments will be carefully reviewed with our team to ensure that we make these improvements for our valued guests like you. Please do not hesitate...

Alabama
Reviewed 2 weeks ago via mobile

This was our third stay at the Palace, and we will definitely be back. I cannot say enough good things about the service we received during our stay. We faced travel delays due to winter storm Stella, and the staff was accommodating in every measure. Noureddine Lakhlif assisted with travel arrangements, and provided advice and directions as needed throughout our...

 Report
Helpful?
Thank Rebecca M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Rebecca M, Thank you for your fantastic review! It brings us great joy to hear about your great stay and the superb service you received, even through the snow storm. All of our staff members jump right in and are ready to put their hands on deck, especially during these circumstances that are out of control. We are truly...

Reviewed 2 weeks ago

Everything about this hotel screams 5 plus stars. From the minute you pull up, through check in and then the amazing rooms no detail is left out. The staff is warm friendly and knowledgeable. All the restaurants and bars are fabulous. The location is perfect for anything you need to do in NYC!!! Bravo to the Lotte New York Palace

 Report
Helpful?
Thank Debbie W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Debbie W, Thank you for sharing your review with us. I'm so excited to hear about your great stay with us, from the warm and friendly staff to the fabulous dining options. We can't wait to welcome you back on your next visit. We hope to welcome you back soon! Warmest Regards, Jessica Chan

Long Island NY
Reviewed 2 weeks ago via mobile

We have stayed at this hotel several times and we love it!! The staff are exceptional and always pleasant to deal with. It is convenient and and in a nice area especially shopping. We had drinks in the lounge and staff is great. We also had breakfast at the newly open restaurant and it was wonderful, staff was pleasant and...

 Report
Helpful?
Thank Champagne08
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Champagne08, Thank you for taking the time to share your review. We are so glad that we can be your NYC home. We would be extremely excited to welcome you back and we look forward to your next visit. We hope to see you again soon! Warmest Regards, Jessica Chan

Allentown, Pennsylvania
Reviewed 2 weeks ago

My wife and I have made a tradition of going to New York City every year for her birthday. For the last several years we have stayed at the Lotte New York Palace and have found it to exceed our expectations of comfort, hospitality and convenience. The staff goes above and beyond to enhance your stay, the rooms are large...

 Report
Helpful?
1Thank kswex
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear kswex, Thank you for sharing your review of your stay. I'm so happy to hear about your wonderful birthday weekend spent with us! We love celebrating special occasions and we certainly look forward to many more in the future. We hope to welcome you back soon! Warmest Regards, Jessica Chan

Shanghai, China
Reviewed 2 weeks ago

I stayed at Lotte New York Palace during my vacation in the states last February. I have enjoyed my stay and was warmly welcome once I entered the lobby. Reception desk people have been doing great jobs, and they gave me directions about breakfast dining area and a brief introduction to the different facilities of the hotel after help me...

 Report
Helpful?
1Thank ccpeng01
Questions? Get answers from hotel staff and past guests. Ask a question

1,402 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (837)
Viewed
View from Room (143)
Viewed
Room/Suite (149)
Viewed
Bathroom (19)
Viewed
Hotel & Grounds (137)
Viewed
Dining (14)
Viewed
Business Center/Function Rooms (7)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (5)
Viewed
2:51
Videos (3)
Viewed
Other (359)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (17)
Viewed
Corner Cathedral Room (26)
Viewed
Premier Skyline View Room with Double Beds (30)
Viewed
Premier Skyline View Room with King Bed (31)
Viewed
Dining (33)
Viewed
The Hotel (71)
Viewed
Towers Corner Suite (61)
Viewed
Towers Executive Suite (40)
Viewed
Towers One Bedroom Suite (59)
Viewed
Towers Room with King Bed (29)
Viewed
Towers Room with Queen Beds (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (136)
Viewed
Hotel & Grounds (36)
Viewed
Dining (14)
Viewed
Room/Suite (43)
Viewed
View from Room (2)
Viewed
Business Center/Function Rooms (14)
Viewed
Bathroom (1)
Viewed
Other (26)
Check In Check Out
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Towers at Lotte New York Palace
Midtown
Omni Berkshire Place
Omni Berkshire Place
#99 of 467 in New York City
3,601 reviews
Midtown
Warwick New York
Warwick New York
#90 of 467 in New York City
4,100 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 467 in New York City
3,406 reviews
Midtown
The Benjamin
The Benjamin
#75 of 467 in New York City
2,526 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#37 of 467 in New York City
3,252 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $307 - $761 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Travelocity, Despegar.com and Jetsetter so you can book your Lotte New York Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Lotte New York Palace staff and other travelers.
50 questions
Ask a question
Cumbria, United Kingdom

See all questions (50)

Questions? Get answers from Lotte New York Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Consider a cathedral view room on a lower floor. Fewer stop on elevator is great, and views still very nice.”
 of 5 bubbles SouthEndFlyer, 2 days ago | Read review
“Cathedral view rooms are worth the upgrade!”
 of 5 bubbles kmalerba, 2 days ago | Read review
“higher the floor better the view”
 of 5 bubbles AnthonyN639, 6 days ago | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 2 weeks ago | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question