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Lotte New York Palace

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2,461 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,096: English reviews
Dallas, Texas
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recent went to New York For my daughter's 16th birthday. She chose the Lotte New York Palace because its somehow part of something famous on Gossip Girl . I called the Concierge and made arrangements for a sedan to pick us up with balloons and flowers for the birthday girl. Upon arriving the front desk lady was not to... More 

Helpful?
Thank Brentni B
nypalace, Public Relations Manager at Lotte New York Palace, responded to this review

Dear Brentni B, Thank you so much for your review. We are so happy to hear that your daughter had a memorable 16th birthday at LOTTE New York Palace, we are truly honored to be able to be a part of that memory. We hope to welcome you back for your next special occasion! Warm Regards, Jessica Chan Guest Experience... More 

Zurich, Switzerland
Level Contributor
134 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

One thing that seems insignificant but worth mentioning - my husband and I were both very impressed by the incredibly fast elevators in this hotel! This becomes important because who wants to waste their precious time on holiday in queues? In addition to the great things already mentioned by previous reviewers, the gym is full service - including barbells and... More 

Helpful?
Thank Service_Sommelier
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Service_Sommelier, Thank you so much for taking the time to review your stay. We are so happy to hear that you enjoyed our amenities, specifically our gym, while staying with us! Your recommendations have been noted and will be brought to the attention of the appropriate department. We hope to see you soon! Warm Regards, Jessica Chan Guest Experience... More 

Brighton
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Well positioned hotel in New York. Many attractions within walking distance. We were provided with an excellent corner room on 34th floor looking eastwards over the Cathedral. Very good size but it was an upgrade due to my Birthday, for which I thank them (along with a cake too!). Everything you'd expect from a hotel of this standard, why only... More 

Helpful?
Thank BrightonBiker
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear BrightonBiker, Thank you for your review. We are so happy that you enjoyed your special birthday stay with us! We look forward to welcoming you back soon! Warm Regards, Jessica Chan Guest Experience Manager More 

El Paso, Texas, United States
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Extended stay at the Lotte, 8 days. Very good location. Brave the subways to the museums, battery park, etc. walking distance to grand central, long walk. Free shuttle to Broadway, Tuesday thru Saturday. No on site restaurant, wi Fi is not free even if it says that on their web site. Pay attention to that as its $15.99 per 24... More 

Helpful?
Thank Penny B
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Penny B, Thank you so much for your review. We are very glad you were able to take advantage of our central location during your eight day stay with us! We look forward to welcoming you back soon! Warm Regards, Jessica Chan Guest Experience Manager More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

This hotel far exceeded our expectations! From the great location to the beautiful rooms and the kind and attentive staff - we will not stay anywhere else again! The rooms were large, clean & beautiful. The staff was engaging, friendly, helpful and kind! The location was impressive as is the grandeur of the hotel itself.

Helpful?
Thank klhcase
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear klhcase, Thank you so much for your kind review! Our vision is to exceed all guests exceptions and we are so glad that you got to experience that. We look forward to welcoming you back on your next trip to New York City! Warm Regards, Jessica Chan Guest Experience Manager More 

Hong Kong, China
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I gave this hotel 4 out of 5 mainly because the rooms are relatively large for NY and the location is convenient. This is definitely one of the better hotels in NY but don't expect the kind of luxury you would receive in other parts of the world. A few things to note: - Room Service: Service is excellent but... More 

Helpful?
1 Thank tkfranklin21
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear tkfranklin21, Thank you so much for taking the time to review your stay. While we are very happy that you enjoyed the size of the rooms, we are very sorry to hear that your stay was less than perfect. All of your feedback has been noted and will be brought to the attention of the appropriate department. Again, thank... More 

Little Rock, Arkansas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had stayed at the Palace before and loved it, so it was my first choice when making plans for my 60th birthday trip. We were not disappointed....everything was perfect. The location is outstanding; the staff is attentive; the rooms are excellent; the bed is comfortable, and the view of St. Patrick's Cathedral and Rockefeller Center is the icing on... More 

Helpful?
Thank Betsy W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Betsy W, Thank you so much for your review. We are so happy that you had a perfect birthday stay here with us at LOTTE New York Palace! It is a pleasure to be a part of your special memory. We hope to see you soon! Warm Regards, Jessica Chan Guest Experience Manager More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I love staying here and have done so for both my New York escapes in the last 3 years. It's beautifully set out, close to everything but far enough away from Times Square and the rooms are very comfortable. I've never been particularly impressed by the desk staff who have always appeared short when answering questions and fairly uninterested in... More 

Helpful?
1 Thank MissFoodieWiney
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear MissFoodieWiney, Thank you for your review. We are pleased to hear that LOTTE New York Palace has been your go to hotel while in New York City. However, we are very sorry to hear that some of our service did not met your exceptions. We look forward to having you with us the next time you are in town!... More 

Warrenton, Virginia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my son for a quick getaway before he flew abroad. We had a fantastic room overlooking the cathedral. My bed was like a cocoon. The service staff is what you would expect in a hotel of this caliber. My dog loved it. After we had a delicious dinner at Boquerie we wandered all over the hotel... More 

Helpful?
Thank elizabeth n
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear elizabeth n, Thank you so much for your kind review, we are thrilled to hear that you, your son, and your dog got to experience all the LOTTE New York Palace has to offer! We cannot wait to have all three of you stay with us again! Warm Regards, Jessica Chan Guest Experience Manager More 

Smyrna, Tennessee
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay and a great room with a fantastic view.the staff was so helpful and so friendly.cant wait to go back again.close to time square ,rockefellow center,close to all attractions and food places.and the pastry at the hotel are wonderful.

Helpful?
Thank stellagray2
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear stellagray2, Thank you so much for your review. We are so happy to hear that you enjoyed your stay with us and plan on returning. We look forward to having you stay with us soon! Warm Regards, Jessica Chan Guest Experience Manager More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $299 - $1,013 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#76 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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