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Lotte New York Palace

455 Madison Avenue, New York City, NY 10022-6845
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 01/02/22
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Free cancellation until 12/31/21
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Official Site$440
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Traveler (1985)
Room & Suite (644)
Dining (67)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#72 of 526 hotels in New York City
Travelers' Choice
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments.
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Property amenities
Valet parking
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Fitness / spa locker rooms
Breakfast available
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Room service
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Good to know
Great View
Languages Spoken
5656Reviews137Q+A100Room tips
Traveler rating
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Popular mentions
Rodwyn T wrote a review Yesterday
1 contribution
Excellent service from the moment I checked in. Clara was amazing. Hotel is very attentive . I would highly recommend this as the place to stay in nyc. The rooms are nicely appointed . Spa and gym are excellent
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Date of stay: October 2021Trip type: Traveled on business
E B wrote a review Oct 21
1 contribution
Wonderful to be back!! The Lotte New York Palace is the ONLY place I will stay in NYC! After being away for so long it was so nice to see Jimm, Claira, Miles and the smiling faces of everyone at the Towers! Thank you all for making our short stay so perfect! Just FYI - the rooms here are so much larger than a typical NYC room! (If you book using American Express you are entitled to extra perks that make things even better.) As always I enjoyed the short walk to Saks Fifth Avenue and the surrounding shops. I had coffee and bagels at the Cafe each morning and appreciated the friendly service from their staff. The Lotte New York Palace is such a special place and Gossip Girls fans will recognize many of the amazing spots… the hotel has amazing interiors that are grande but welcoming! Next time I can’t wait to try the new Spa!
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Date of stay: October 2021Trip type: Traveled with family
Harvey P wrote a review Oct 20
Washington DC, District of Columbia6 contributions12 helpful votes
I frequently travel to NYC, both for business and socially, and find the Lotte New York Palace an excellent choice. The rooms are well-designed, spotless, and the hotel has been massively upgraded. Service is friendly and helpful, the food is great and the location in midtown is excellent!
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Review collected in partnership with this hotel
Date of stay: October 2021
Sleep Quality
Trip type: Traveled on business
gailalmeida7 wrote a review Oct 19
New York City, New York8 contributions9 helpful votes
Excellent location, friendly efficient staff, clean, nicely appointed rooms, good amenities, great views from the room. Lacking in a lounge/bar and a restaurant - apparently due to Covid. Those additions will be welcome.
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Review collected in partnership with this hotel
Date of stay: October 2021
Sleep Quality
Trip type: Traveled on business
VickieH wrote a review Oct 18
2 contributions
Stayed here in September and I cannot say enough about the service. Jim (front desk in the towers) and Matthew (bell captain) anticipated our every need and made our stay so special. The hotel is amazing and the location is perfect for shopping, dining and sight seeing. We cannot wait to return and are already planning our stay in December.
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Date of stay: September 2021
$387 - $721 (Based on Average Rates for a Standard Room)
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The New York Palace Hotel
United StatesNew YorkNew York CityMidtown
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Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.1 miles), Top of the Rock (0.2 miles), and Rockefeller Center (0.2 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Lotte New York Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, The Modern, and Nerai.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Lotte New York Palace?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (2.4 miles).