Lotte New York Palace
455 Madison Ave, New York City, NY 10022
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Room & Suite (794)
Dining (98)
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About
#131 of 539 hotels in New York City
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
Location
100Great for walkers
Grade: 100 out of 100
341Restaurantswithin 0.3 miles
134Attractionswithin 0.3 miles
455 Madison Ave, New York City, NY 10022
Getting there
5th Ave / 53rd StNew York City Subway4 min
51st StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
6247Reviews147Q+A100Room tips
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Came here with my two kids. I stayed at the hotel a few years ago. This is not even the shadow of what it was before. Rooms are outdated and in desperate need of a renewal. Had breakfast at the restaurant and the experience was awful, limited options, and really overpriced bad food, expect $14 USD for a glass of juice the size of a tequila shot! They moved the reception where we checked in, to a different place, the line is huge, like what you would expect in the cheapest hotel in NY! Lady at this new reception was probably new at the job, she tried to charge my credit card with 3 different amounts which was detected as fraudulent charge, it added 30 more minutes to my checkout process! My experience was not terrible, but not what I would expect for this price point. Will be looking for a different hotel an the same price but that actually delivers. Don't be fooled this hotel is not worth what they charge for it. …
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
While I made my own reservation for Lotte New York Palace online, Marie of the Reservations Department had emailed me a few days prior to my arrival to learn more about my brief trip with my daughter to see some Broadway show in NYC. (I thought it was a nice touch to greet us even before we boarded the plane.) Marie acted like a goodwill ambassador on behalf of the hotel and wished us a great stay in advance of our arrival. On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time. As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face. Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers. My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.) On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face. It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember……
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded Sep 8, 2022
Dear E1042JGif, Thank you for your stay at The Lotte New York Palace! I am thrilled to hear that you and your family had an overall great experience and that our amazing staff members, like Lincy, George, Anne-Marie, Murray, and Nana were able to enhanced your stay! We hope to host you again in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms in the hotel no longer have a minibar, do not have a coffee maker or similar and the hotel charges for interntet (more than US$15 a day). Business travelers expect more for their money! Staff is still very helpfull.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Prefacing this by saying that I have not stayed here yet but am already encountering issues. I have a reservation for holiday 2023, booked entirely through American Express Travel. I contacted the hotel concierge to arrange transport from the airport. I gave my credit card info and authorization, and within days had multiple charges pending for a total of over $5,500. After multiple calls to both the hotel and Amex, I was asked if I know a certain person, which I did not. I was told that some sort of account number is only one number off from mine, and I was mistakenly charged instead of this person. I was assured that this was corrected and that the pending charges will be dropped. They have now posted. I contacted the hotel again and was told that these things can take quite a while. I have disputed these charges with Amex but still have thousands of dollars in limbo. I am becoming more and more worried that I’ve been scammed somehow. Hoping that this was a genuine, although bizarre, mistake and that all will be well by my stay, but am very unhappy with this difficulty so far.…
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
From the moment I walked in. Anna-Marie greeted us with a warm smile & made us feel very comfortable after a long day of traveling. Not only did she ensure that we were well taken care of upon arrival, but went the extra mile and helped accommodate us with anything that we needed during our stay. It’s customer service like that, that will ensure we stay there again.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here in October. It was prior to going on a fall color cruise. It was a Nice room . Very nice staff . Very comfortable Had drinks and ate in the Gold Room. Really enjoyed it. Great location
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service was exceptional-management really cared about making our stay special. Christine in food & beverage and Miles at the front desk addressed some problems (Villard wait time and last-minute need to extend stay when hotel already overbooked) with spectacular customer service. Awesome!
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Lobby bustling but quiet once is your room. We booked cathedral view - totally worth it. Rooms...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Lotte New York Palace is our favorite place to stay in New York. The location is great the rooms are clean and spacious but most of all the staff at the hotel make you feel like it’s your home away from home. A big thank you to Ani Bedrossian the concierge she made our stay extra special and went above and beyond to help us with everything from restaurant reservations to play tickets etc…. She made the impossible possible. Her extra efforts warmth and kindness made all the difference. Ani your amazing!!!! Dalmasi Rivera at the information desk A big thank you to you as well you give customer service A whole new meaning. It is with heartfelt appreciation and A big thank you till next time.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I am writing to express my sincere appreciation and heartfelt gratitude for the exceptional service and remarkable experience we had during our recent meeting at Lotte Palace NYC. I wanted to take a moment to acknowledge the outstanding efforts of your staff in ensuring the success of our event. From the moment we arrived, your team went above and beyond to accommodate our needs and create a welcoming environment for our guests. Their dedication, professionalism, and attention to detail made a significant impact on our overall experience. I am particularly impressed by the level of personalized attention we received. The staff members were attentive, proactive, and always willing to go the extra mile to ensure our comfort and satisfaction. Their warm and friendly demeanor created a positive atmosphere, which greatly contributed to the success of our meetings. Furthermore, I am delighted to inform you that we have received overwhelmingly positive feedback from our attendees. Please extend our gratitude to your staff and the Encore team for their exceptional service. Once again, thank you for making our meeting a resounding success. We are grateful for the extraordinary efforts of your team and look forward to the opportunity to work with Lotte NY Palace in the future.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would say that the only really good thing about this hotel is that the lobby/common areas are very nice. However, the service is where this hotel really falls apart excluding the reception desk, they were very nice. We stayed 4 nights in the family room and while the room itself was quite large and had a fantastic view of St Patrick, it is extremely dated. Furthermore, it just seemed messy and the room wasn't thought out very well. Our room had a bidet sprayer next to the toilet which is much appreciated as most hotels don't have this, but no spray holder?? So it was just dangling on the floor, leaking water. Furthermore, a coffee maker and refrigerator weren't in the room and we had to request them. When they came, the guy bringing it looked at me as he finished installing it like he was expecting a tip?? Like really?? For something that should've been there in the first place???? Guest services were awful. Requests for water, towels, etc came in a minimum of 20 minutes or sometimes they would not come at all. Housekeeping would sometimes clean the drinking glasses in your room and sometimes they did not. Bed linens were often messy and crumpled despite asking for linens to be changed by putting the card on the bed. Housekeeping may be a known problem since the first thing the bellman said to us as he delivered the bags was "Put on slippers, the carpets aren't clean" since we had our shoes off. Also, a final thing is that they have these palace tours every Saturday. When we joined, there were a few guests which we found out weren't hotel guests. I don't think that's fair for the hotel guests. They should have a check of some sort. Everyone in the hotel seemed to be hoping for a tip. Not impressed.…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Just visit here to see the grounds. Maybe snag in a palace tour too on Saturdays since they don't...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jordan Howell, Other at Lotte New York Palace
Responded 1 week ago
Dear gregb23703, Thank you for taking the time to share your experience. I am saddened to read that we did not provide the service we are known for. I have sent you a private message via TripAdvisor in the hopes of connecting with you personally and regaining your trust in Lotte New York Palace. Sincerely, Jordan Howell Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the New York City area.
PRICE RANGE
$513 - $853 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
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Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.10 miles), Rockefeller Center (0.2 miles), and Top of the Rock (0.2 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center, locker rooms available in the fitness center, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.