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Lotte New York Palace

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2,645 Reviews from our TripAdvisor Community

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Showing 2,251: English reviews
Jacksonville, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had to make a last minute trip and called for a reservation. Regardless of the UN General Assembly, Jim in the Towers managed to get me a room starting the next day. As always, the room was spotless and the service brilliant. Even with all of the VIPs staying in the hotel, Jim and Anne-Marie always greeted me and... More 

Helpful?
Thank Mark L
Ottawa, Ontario, Canada
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel was lovely inside and out. Our room was perfect for our needs and looked out over St. Patrick's Cathedral. The hotel was well situated in terms of tourist attractions, theatres, and restaurants. The staff was attentive and always greeted us with a smile.

Helpful?
Thank Kristina H
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am a regular booker for NY Palace for my team, they will not stay anywhere else. God help me if they are not able to stay there due to full capacity. Maybe as an assistant I might get to stay there to experience what they experience. Pure luxury, location, views and great & helpful staff.

Helpful?
1 Thank Andy N
Charlotte, North Carolina, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I am very pleased with the customer service at the Lotte New York Palace. One of my associates stayed there for a business trip in New York and while there was charged for an item in the refreshment center. She had taken out one item and bumped another and was charged for both. I contacted the hotel and they credited... More 

Helpful?
1 Thank Diana C
Hertfordshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have just returned from a trip with my husband to celebrate our ten yr wedding anniversary. We stayed at the Lotte for 4 nights 5 days. On arrival we were greeted by a lovely receptionist who asked us about our trip and welcomed us. She thought we may have been visiting for the NY open but when she heard... More 

Helpful?
1 Thank ageyem
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear ageyem, We are so happy to hear about your special trip with us! It brings us great joy to hear about the wonderful experience you and your husband had during your stay. We love celebrating special occasions, especially anniversaries and we are so glad that we were able to spend it with you! We would be delighted to welcome... More 

Lyon, France
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed 2 nights at the New York palace this summer, we had a corner cathedral view double overlooking St Patrick's. The view was amazing! The room was quiet and the bed was the most comfortable I've ever slept in with beautiful quality linen. The hotel is close to all the major sights of New York and... More 

Helpful?
Thank 38-lolalolo
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear 38-lolalolo, Thank you for your wonderful review! We're thrilled to hear about your great experience with us! We want all our guests to feel welcomed and we are so glad you enjoyed the comfort of our rooms. We would love to welcome you back to stay with us again and we hope to see you soon! Warmest Regards, Jessica... More 

Little Elm
Level Contributor
9 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

Beautiful hotel with a perfect midtown location. Rooms were nicely decorated and spacious. Large luxury bath. Hotel has no full service restaurant but plans to open one on a higher floor. What's lacks is the attention to detail such we 4 in the room but towels for 2! Big and busy is the reason for this. Front desk and concierge... More 

Helpful?
Thank David G
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear David G, Thank you kindly for sharing your review with us! We are delighted to hear about your wonderful experience. We have recently opened our full-service restaurant, The Villard, which is open everyday for breakfast. We would love to welcome you back to try out our newest dining option! We continuously strive to improve our services and facilities and... More 

NY
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

From the gorgeous gates that you cross through across from the magnificent architecture of St. Patrick's Cathedral, you are welcomed as if you just returned home. The rooms are beautiful and the service is luxurious. Shoes shined complimentary, concierges knowledgeable and personable, the Lotte NY Palace is perfectly located in the middle of the city, blocks away from the best... More 

Helpful?
Thank cocadrink
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear cocadrink, Thank you for sharing your kind review! We are so happy to hear about your great experience! We strive to make all our guests feel welcomed and right at home. It would be such a delight to welcome you back again in the near future! We are highly anticipating your next visit with us. We hope to see... More 

Horsham, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Fantastic hotel on Madison Avenue close to all the major sights of New York, an amazing hotel, would highly recommend this Hotel... we had a corner cathedral view double overlooking St Patrick's ... wonderfully presented Hotel amazing G staff very professional ... would return again....

Helpful?
Thank peter T
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear peter T, Thank you for your kind review! We are so glad to hear about your amazing stay with us! We would be so delighted to welcome you back and we can't wait for your next visit! We certainly hope to see you soon! Warmest Regards, Jessica Chan Guest Experience Manager More 

Stockholm, Sweden
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed 2 nights in a double room (4 persons) with two big double beds on the 38th floor. The view from the room was absolutely astonishing! The room was clean and nicely decorated but the bathroom was a bit of a disappointment. It was too small and felt very run down. On the other hand the bathroom products was... More 

Helpful?
Thank Une_Petite_Critique
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Une_Petitie_Critique, Thank you for sharing your review! We are so glad to hear that you enjoyed the astonishing view from your room! Our guest rooms have some of the best views of NYC. We continuously strive to improve our services and facilities and we certainly appreciate all your feedback. While our wi-fi does come at a cost, we want... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $291 - $788 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#20 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#76 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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