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455 Madison Avenue At 50th Street, New York City, NY 10022
12 people are viewing this hotel
Expedia.com
$695
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Free cancellation until 05/28/22
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$695
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Free cancellation until 05/28/22
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$642
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Official Site$695
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Traveler (2069)
Room & Suite (770)
Dining (91)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#93 of 539 in New York City
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
5790Reviews137Q+A100Room tips
Traveler rating
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  • 145
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Popular mentions
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Mike B wrote a review Yesterday
Bergen, Norway2 contributions
We stayed at the Palace 4 days and the experience was a dream. We were greeted by Omar and Samir who helped us with our bags and throughout our visit, guided us with our daily activities. The Palace in itself was a fantastic experience and these 2 guys made it over the top great. Thanks Omar and Samir! We’ll be back soon
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Date of stay: May 2022Trip type: Traveled
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Ambercity wrote a review May 13
Toronto, Canada20 contributions29 helpful votes
Hotel beautiful and immaculate.. the staff is the heart of this wonderful hotel…I have stayed at the Lotte Palace dozens of times. I leave thinking the my stay was the best…. but the hotel and staff continue to to amaze me each and every time .. straight from arrival greetings from the doormen make you feel at home.. the absolute BEST CONCIERGE STAFF in the world. Any of your needs are dealt with so professional.. Thank you Isabella, Ani, Diego, Rene, Cal, for always taking such good care of everyone, including my friend that was not feeling well… The Towers is a piece of heaven. Checking in such personal care from Jim fulfilling every request immediately. The new magical SPA is unbelievable, the massage took away my migraine, and reflexology melts away your every ache.. thank you Albert…... Ms Hubbard ….congratulations on running such a beautiful PERFECT LOTTE NEW YORK PALACE HOTEL in the heart of Manhattan. Such special staff are like family most working there several years.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Rooms overlooking the magnificent St. Patrick’s Cathedral
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Dreamer64378 wrote a review May 10
2 contributions
The hotel was very clean and the people were nice. Services were spotty. Very disappointed that there was no coffee in the room...so i actually mentioned this. they promised to bring me a coffee maker - it never showed up. temperature and fan gauge in the room was either broken or meant to give an appearance that it could be changed. no matter what control i moved, the temperature never changed, and the fan never went on. Had no shampoo the first two days of my 3 day stay...my days were too long and busy to stop and ask about this.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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rmarcosb wrote a review May 10
6 contributions
I am amazed that a 5 star hotel in 2022 still charges its guests for wifi. It has great rooms and a great location, but I feel ripped off paying this amount per night only to have to pay more for internet.
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Date of stay: May 2022Trip type: Traveled
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Hiltonheaddoc wrote a review May 8
1 contribution
The Lotte New York Palace was an incredible experience. Michael Frick was key to our memorable stay. Professional and courteous, Michael took care of our needs and questions and even upgraded us in our accommodations. The hospitality industry needs more stalwart people like Michael. Thank you.
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Date of stay: May 2022Trip type: Traveled
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Mary Margaret Perez wrote a review May 8
8 contributions
+1
The Palace was beautiful . Michael Frick treated us very professionally and went out of his way to make sure we got the best room available and even upgraded us to a beautiful suite ! He made sure we were comfortable and had everything we needed. The breakfast was delicious with a very creative menu. Highly recommend!
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Date of stay: May 2022Trip type: Traveled
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Alex Pierantoni wrote a review May 6
1 contribution
I always stay at the Palace when in NYC but never wrote a review. I come to this hotel for business and pleasure. most of the time alone, but some with my family. There is no better hotel and location in the city. After 15 years coming to this hotel with everything being perfect, I have to write a review at this time. Particularly because this time I needed support and they where here to assist me. I simply forgot my mobile in the cab after a 13 hours flight, customs and traffic (but is NYC and we know). Hotel staff (bell mans, concierge and all others that joined forces to help me) was impressive. Immediately stopping everything to attend me. Particularly Isabella, a fantastic woman that saved me. She immediately took the situation and resolved, calling the cab Co, picking information and finding the driver. He finally came back to the hotel and I got he mobile back. I felt good, with a genuine and kind attention. Isabella just make me understand how to always learn and raise the bar to treat with others. I'm still in the hotel but already can’t wait to be back!
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Date of stay: May 2022
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Service
Trip type: Traveled
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Renata C wrote a review May 6
Orlando, Florida172 contributions145 helpful votes
I am always making sure I write a review every time I go to the Palace. There is no better hotel and location in the city. Few blocks away from Central Park, super close to the Rockefeller, 5th avenue and so on. I write these reviews mainly because of the staff that now are more friends than staff. I have to start with Samir who no matter what he is doing he stops to help. He is genuine and kind and we absolutely love him. Then Miles who cannot be more attentive to details and efficient . Clara who is always helping, smiling and providing amazing service . Then we have Teresa, Rene, Diego, Ani, Karl, Maurice, Nancy, Olga, Delmarva and Sandy. Amazing crew that I love and respect with all of my heart. I did not forget you Becky and Natsuko❤️You are amazing too. Can’t wait to be back!
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Mindy922 wrote a review May 5
1 contribution
Lovely property, super comfy beds, great location. Check-in was easy, check-out was quick. Internet worked great. Toiletries were very nice. Rooms were large, especially by NYC standards. Would absolutely stay there again -- both for business and pleasure travel.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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herb wrote a review May 4
2 contributions3 helpful votes
We loved this hotel for their great views of the city. This was our second stay at this location. Upon booking I was asked if there was any special occasion we were celebrating & I informed them that it was my mothers 87th birthday. What did they do for her. Nothing . They gave her a terrible room in the back . When she asked to be moved the next day it was such a disaster it cost us 3 hours of valuable time. As we kept calling to get her new key . No one would help us. I called the front desk 4 times & was always just told to wait. Then an Asian lady brought us a key that was to the same room we were trying to get out of. When I tried to explain this she actually raised her voice to me & yelled that I did not understand. The front desk did not know what room number my mom had first. The staff seem so mad & unfriendly. That same Asian lady acted as a greeter in the Towers section & did not even say hello when we walked in.Very sad we loved this hotel but The staff are so indifferent it’s a joke. No complimentary water. I ordered coffee service for 3 & 3 bottles of water. $75. Just a ripoff. 5 star hotel with 1 star service.
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Date of stay: April 2022
Value
Location
Service
Room Tip: Stay At The Essex House
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3 Helpful votes
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PRICE RANGE
$463 - $946 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
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Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.1 miles), Top of the Rock (0.2 miles), and Rockefeller Center (0.2 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, The Bar Room at The Modern, and Nerai.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center, locker rooms available in the fitness center, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.