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Lotte New York Palace

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Traveler (2449)
Room & Suite (805)
Dining (99)
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About

#172 of 498 hotels in New York City
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
6,382Reviews148Q+A100Room tips
Traveler rating
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Danielle S wrote a review Apr 18
6 contributions
Had a fantastic one night stay at The Palace! The location was perfect—close to midtown and Central Park and easy to get around.m. Loved every bit of our stay and can’t wait to come back with the family and stay longer and check out the restaurant and bar.
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Date of stay: February 2024
Value
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Location
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GLF wrote a review Aug 2022
11 contributions8 helpful votes
Hotel's Favorite
While I made my own reservation for Lotte New York Palace online, Marie of the Reservations Department had emailed me a few days prior to my arrival to learn more about my brief trip with my daughter to see some Broadway show in NYC. (I thought it was a nice touch to greet us even before we boarded the plane.) Marie acted like a goodwill ambassador on behalf of the hotel and wished us a great stay in advance of our arrival. On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time. As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face. Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers. My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.) On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face. It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember…
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Date of stay: July 2022
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded Sep 8, 2022
Dear E1042JGif, Thank you for your stay at The Lotte New York Palace! I am thrilled to hear that you and your family had an overall great experience and that our amazing staff members, like Lincy, George, Anne-Marie, Murray, and Nana were able to enhanced your stay! We hope to host you again in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Departure17212765565 wrote a review Apr 18
2 contributions2 helpful votes
Recently returned from a 6 night stay at the Lotte. We are a family of 4 and booked a room with a cathedral view room. I would highly recommend this if you can. We loved our view!!! Although you're not in the room for long it was lovely to sit and watch the world come alive first thing or last thing at night. We found the room to be a good size for New York and the beds were comfortable with plenty of storage in the room. I had emailed the hotel in advance and asked for a fridge to be placed in the room and I had taken a small travel kettle as I can't function without a cup of tea first thing in the morning. All staff that we encountered were friendly and polite. We loved the location which was half way between Times Square and Central Park and close to a subway station and Grand Central Station. We're hoping to return next year and the Lotte would definitely be our first choice. Thank you for a wonderful stay.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Book a cathedral view. Email in advance and request a fridge for the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hoopers1234 wrote a review Apr 17
Avon, Connecticut31 contributions40 helpful votes
Our go to hotel in NYC. Haven’t stayed here in since 2019. WOW. Disappointed. This hotel has had no upkeep. Room (one bedroom suite) was run down. Phones not working. Outlets not working. No coffee in the room. Ordered room service. Paid over $200 for toast, cereal and bacon. Won’t be staying here again!!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Uwe Kunz, General Manager at Lotte New York Palace
Responded yesterday
Dear Amy M, Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you faced during your stay. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. I am hoping that we can connect directly about your stay and your concerns. Since TripAdvisor does not disclose contact information, I have messaged you privately so that we can speak directly about your experience. I hope to have the opportunity to regain your trust in Lotte New York Palace. Please check your inbox. Sincerely, Uwe Kunz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MTVandend wrote a review Apr 16
Alberta, CANADA112 contributions166 helpful votes
I have stayed in Midtown NYC many times, but typically have stayed closer to Times Square. We chose to stay at the Lotte New York Palace (Tower) this time for a quieter location. I was a little bit concerned, because a week before our arrival, there were some unsatisfied reviewers on this site regarding their stays at this hotel. I got in touch with the hotel, and shared my concerns given that we had booked a two-bedroom suite in the Tower, and were anticipating a great stay. The manager assured me that we would indeed have a great stay, and he was correct! I know that many people will not be booking a two-bedroom suite, but it was absolutely a highlight. It was huge, which you simply don’t find in NYC. It had 2 oversized bedrooms - one with King bed, the other two Queens. Each bedroom had its own ensuite, and large closet. The suite also had a large living room, dining table, powder room off the foyer (3 bathrooms total), and a small kitchenette. It was very comfortable, and though we didn’t have a view of St Patrick’s, it provided gorgeous NYC views. In fact, the living room of our 51st floor corner suite was all large windows. Beautiful skyline views - we could see the Hudson, the Chrysler building, the Waldorf ..all in completely comfortable silence as the suite was so high up. The decor wasn’t overly fancy, nor is it particularly modern, but we were extremely comfortable there, and it exceeded our expectations. Generally speaking, the hotel is just great. We enjoyed evening drinks in the beautiful Gold Room, and were very pleased with the location of the hotel. Right near Saks fifth Avenue, a few blocks from Rockefeller Center and a 7-8 minute walk to Central Park. It’s likely we were able to get the two-bedroom suite for a reasonable price because we were visiting during non-peak season (March - it was in fact chilly), but we would stay in this suite at this same time of year again. Definitely.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Come during off-peak season, great offers!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Uwe Kunz, General Manager at Lotte New York Palace
Responded 2 days ago
Dear MTVandend, Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at Lotte New York Palace. We're glad that despite initial concerns, your two-bedroom suite exceeded expectations and provided spacious and comfortable accommodation with stunning NYC views. It's fantastic to know that you found the hotel great overall, enjoyed drinks in the Gold Room, and appreciated the convenient location near iconic landmarks. We look forward to welcoming you back for another wonderful stay in the future! Sincerely, Uwe Kunz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David E wrote a review Apr 11
2 contributions1 helpful vote
We’ve just checked in today after a long flight from the uk to be told that we have to pay and additional $35 on top of the hotel rate to have tea and coffee facilities in the room. There is no other way of getting tea or coffee when we wake up at 4am tomorrow morning. It’s a joke and as a matter of principle I refuse to pay it. A very poor start to a 3 night stay!!!
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Uwe Kunz, General Manager at Lotte New York Palace
Responded 2 days ago
Dear C4382SHdavide, Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you faced during your stay. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. I am hoping that we can connect directly about your stay and your concerns. Since TripAdvisor does not disclose contact information, I have messaged you privately so that we can speak directly about your experience. I hope to have the opportunity to regain your trust in Lotte New York Palace. Please check your inbox. Sincerely, Uwe Kunz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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desertfamily85718 wrote a review Apr 7
Tucson, Arizona2 contributions1 helpful vote
Decided to stay at this hotel with my daughter for her 10 year birthday day trip. We have stayed here as a family over the years a few times the last decade. However - all was different. Rooms, carpet and bathrooms dated and tired. But worst of all cleaning missed a huge plastic dildo from the last guest between nightstand and bed. I discretely told concierge to go remove before my daughter finds it / would have expected an apology from Management at a minimum. But never heard back. We are hotel owners ourselves - and was very disappointed in the overall vibe. In the future we will go back to our other tried and true ritz at Central Park. Would still come for a meal at Villard.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Littlekm wrote a review Apr 7
3 contributions
We had the most amazing 4 days in NY at the Lotte Palace. All the staff is delightful. The concierge did a fantastic job helping us navigate all our meals. We ate so many delicious foods because of their help. We were a challenging group with lots of family. Diego and Christian will make your NY stay all that you dreamed of. I can't say enough wonderful things about them. My family of 7 loved celebrating my big birthday in the big apple!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Uwe Kunz, General Manager at Lotte New York Palace
Responded 1 week ago
Dear loveoteach01, Thank you for sharing your fantastic experience! We're thrilled to hear that you had an amazing four days at Lotte New York Palace and that our staff made your stay delightful. It's fantastic to know that our concierge team, especially Diego and Christian, did a fantastic job assisting you with your meals and ensuring your stay was everything you dreamed of. We're delighted that your family of seven enjoyed celebrating your big birthday in the Big Apple! We hope to welcome you back for more memorable experiences in the future! Sincerely, Uwe Kunz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shannon wrote a review Apr 7
2 contributions1 helpful vote
Our trip to NYC was amazing and the Lotte New York Palace is definitely the best place to stay! I can’t say enough about the incredible service we received, especially from Miles Gomez! He went above and beyond, his attention to detail was impeccable and his kind/compassionate attitude was completely customer centric! He made our trip extra special and we can’t think Miles enough for showing the true heart of NYC! We can’t wait to come back!
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CM wrote a review Apr 6
Bury, United Kingdom1 contribution
Great service and well positioned hotel. Big shout out to Josie who cleaned our room. Only downside, no tea/ coffee facilities in your room. Bring a travel kettle. Staff personable and friendly. Nothing too much trouble. Rooms are large with well stocked bathroom.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: Off the main road so nice and quiet. Get your coffee from Starbucks across the road. Close to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Uwe Kunz, General Manager at Lotte New York Palace
Responded 1 week ago
Dear Explorer67224230319, Thank you for your positive feedback! We're delighted to hear that you received great service and found our hotel well-positioned. We'll be sure to pass along your appreciation to Josie for her excellent housekeeping. We appreciate your feedback regarding the lack of tea/coffee facilities in the room and will consider this for future improvements. It's wonderful to know that you found our staff personable and friendly, and that you enjoyed our spacious rooms with well-stocked bathrooms. We hope to welcome you back for another pleasant stay in the future! Sincerely, Uwe Kunz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$503 - $721 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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LOTTE NEW YORK PALACE - Updated 2024 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.10 miles), Rockefeller Center (0.2 miles), and The Museum of Modern Art (MoMA) (0.3 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center, locker rooms available in the fitness center, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.