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455 Madison Avenue, New York City, NY 10022-6845
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Traveler (1958)
Room & Suite (583)
Dining (57)


#78 of 508 hotels in New York City
Travelers' Choice
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments.
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Room & Suite (583)583
Full view
Property amenities
Valet parking
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Breakfast available
Banquet room
Meeting rooms
24-hour security
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Good to know
Great View
Languages Spoken
Hotel links
5,607Reviews134Q+A100Room tips
Traveler rating
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Popular mentions
Sarah G wrote a review Sep 13
2 contributions1 helpful vote
We came to NYC to visit our son and we stayed at the Palace hotel. The hotel is in a perfect spot in the middle of the City. We felt safe from COVID-19 due to the increased sanitation procedures and the overall cleanliness of the hotel, and we applaud management for their efforts. Kal was the best part of our stay with his amazing recommendation for restaurants and museums. He really cares about his guests enjoyment and safety. He has extra masks in case you forget one, and provides excellent customer service. I will definitely come back next time I am in NYC.
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Date of stay: September 2020
Susie M wrote a review Sep 7
Nyc67 contributions23 helpful votes
We had stayed. before but this time we were terrible disappointed. They could have given us a better room (in the back and in front of an air conditioner system) since the hotel was 90% empty during the pandemic. We also expected to be less expensive to attract people to come. Wi-fi was almost non existent, a few times the water came dirty and had to wait a lot for the hot water to come. Service was through text and once we requested ice and took another call after waiting for more than 1/2 hour for them to respond.
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Date of stay: August 2020
Sleep Quality
Guest wrote a review Sep 3
1 contribution
CONCIERGE KAL AT LOTTE NY PALACE WENT ABOVE AND BEYOND!! I asked Kal if there was an optometrist nearby, and he recommended his and immediately called and got me an appointment even though they were closing soon! Initially, I was debating whether or not to go and he kindly encouraged me to and I'm so glad I did!! My eye feels much better after the treatment!! Top 1% of all concierges and I've travelled a lot! he really cares about the health and welfare of his customers!
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Date of stay: September 2020
Marc wrote a review Aug 2020
53 contributions3 helpful votes
Fantastic hotel close to all in New York...Fabulous corner suite with great views of the Rivers around New York...Room service was as you expect from quality hotel and all the services were first class... Looking forward to returning
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Date of stay: March 2020Trip type: Traveled as a couple
lawrence g wrote a review Aug 2020
New York City, New York2 contributions
It was our 50th wedding anniversary.During COVID I didn’t have many options to celebrate. I called amex centurion and they said that the Lotte palace in NYC had just reopened and had a wonderful reputation so we decided to try it for 1 night. The room was a 1 bedroom in the towers that was enormous, elegantly decorated with every amenity you could ever want. The staff led by an assistant manager Miles Gomez and Mike the head bellman made us feel like royalty. THE ROOM SERVICE WAS LIMITED BY COVID BUT DID EVERYTHING TO MAKE US COMFORTABLE. THE RATES WERE REASONABLE FOR A 5 STAR NYC HOTEL. we will return soon.
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Date of stay: August 2020
Room Tip: The towers is worth the price. The staff wants to do anything to make your trip wonderful.
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$387 - $721 (Based on Average Rates for a Standard Room)
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The New York Palace Hotel
United StatesNew YorkNew York CityManhattan / Midtown
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Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.08 miles), Top of the Rock (0.2 miles), and Rockefeller Center (0.2 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include a lounge, a fitness center, and a spa.
Which room amenities are available at Lotte New York Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, The Modern, and Nerai.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Lotte New York Palace?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.8 miles), World Trade Center Memorial Foundation (3.8 miles), and Hamilton Park (2.4 miles).