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Room & Suite (779)
Dining (94)
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About
#134 of 529 hotels in New York City
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
Location
100Great for walkers
Grade: 100 out of 100
322Restaurantswithin 0.3 miles
117Attractionswithin 0.3 miles
Contact
455 Madison Avenue, New York City, NY 10022
Getting there
5th Ave / 53rd StNew York City Subway4 min
51st StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
6091Reviews142Q+A100Room tips
Reviews
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- 159
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The Palace has dated rooms since many years ago, room hardware falling apart; but I put up with it because of the views. Unfortunately now they run an overpriced broke hotel, if you want something from the minibar a 35 dollar additional re stock charge. No wifi included. No beverage tea service at the main floor. Sad I hope they snap out of it soon not a proper 5 star hotel these days.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Overpriced amenities and services
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
While I made my own reservation for Lotte New York Palace online, Marie of the Reservations Department had emailed me a few days prior to my arrival to learn more about my brief trip with my daughter to see some Broadway show in NYC. (I thought it was a nice touch to greet us even before we boarded the plane.) Marie acted like a goodwill ambassador on behalf of the hotel and wished us a great stay in advance of our arrival. On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time. As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face. Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers. My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.) On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face. It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember……
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded Sep 8, 2022
Dear E1042JGif, Thank you for your stay at The Lotte New York Palace! I am thrilled to hear that you and your family had an overall great experience and that our amazing staff members, like Lincy, George, Anne-Marie, Murray, and Nana were able to enhanced your stay! We hope to host you again in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Unfortunately, we can only advise against staying in this hotel. Before our arrival, we spent an evening comparing hotels and then decided on the Lotte New York Palace - also because of many good reviews. So much elegance radiated from their pictures! There is also so much history in these walls. That's why we were willing to pay $600 per night. But the odyssey took its course after a short time. The toilet did not work properly, the water rose almost to the brim and I was afraid it would flood the room. A hotel employee then sent a plumber, but he told us there was nothing wrong with the toilet. Fortunately, the incident did not happen again. The next morning we noticed that the shower (with shower curtain) was blocked (see photos). In addition, the room had not been renovated for decades. It smells of dust, everything is old - super old! There is no possibility to make coffee or tea. There are hardly any sockets in the room! The only positive thing about the room is the size and the view. A hotel employee then offered us another room. We wanted to give the hotel one last chance. But already in the evening we noticed that the sink in this room was blocked (see photos). We then booked another hotel and cancelled our stay. We were also very disappointed that none of the hotel staff apologised for the condition of the room. No one cared we left much earlier than originally planned. This is not a 5 star hotel. Even in a Premiere Inn you find working toilets, showers and sinks! It was a very disappointing experience and also sad, because this hotel could be amazing if someone only put some money into an extensive renovation.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've stayed here twice as it's near my office. The rooms are spacious and the beds are comfortable, though the rooms are definitely dated (the bathrooms in particular) and are in need of updating. No smart tv, the outlets don't all work, etc. The first room I was given was dark and dank and on a low floor, so request a room on a higher floor if you can. The restaurant is highway robbery and would not recommend dining there - stick with pomme palais, where the staff is wonderful and the prices are a bit more reasonable. The gym is great and has what you need to get a good sweat in. The service is hit or miss - I found that if you don't fit the mold of a customer here (older, white, ostentatious displays of wealth) you probably won't be treated as well (e.g., doormen don't acknowledge or greet you upon arrival and did not offer to assist with my luggage, a fellow hotel guest thought i was his doordash delivery person, the busboy at the gold bar told me the small container of nuts would come at a charge *after* he brought them out, when we had spent hundreds of dollars at that point on food and drinks, etc). I've heard the tower side is nicer (and the pricing would suggest that), but this is no longer a 5 star property and shouldn't be billed as such.…
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a wonderful stay at The Palace in the towers. Dan N. assisted us in making our reservation and answered all the questions we had about the hotel. We received a warm welcome upon entering and were quickly assisted with our bags. The front desk staff helped us with a seamless check in and check out. The housekeeper on our floor greeted us each time we saw here making The Place feel like a home away from home. Our room was clean, comfortable and had outstanding views of ST Patrick’s Cathedral and Manhattan. The hotel is in a great location within walking distance to Rockefeller Center, 5th Avenue shopping and Central Park. We are already looking forward to our next st at the Lotte New York Palace!
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had brunch in the Villard Mansion between 9am -10am today. The venue is so beautiful however the servers were extremely racist and rude. I think the servers didn’t think I understood English. One told a guest waiting to be seated very loudly that I was just ‘camping ‘at my table and he didn’t know when I will finish (when there were 3 empty tables around me). A female server asked if she can clear my table when I was clearly still finishing my food. I had to finish both mine and my friends’ dishes ( steak and salmon) cos he had to take a call but I did try to finish as fast as I can. I told another server that I was done eating and while he was clearing the table, that female server came over and said really rudely : oh I asked her if she was done and she said no so I didn’t clear the table, don’t blame me then stormed off..I’m just shocked with how rudely the servers treat the customers and each other. Maybe I just expected better service from such a beautiful venue. Very disappointed.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded 5 days ago
Dear C8356WSlaurac, I have reached out to you directly in hopes of connecting further about your experience. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my husband were celebrating our anniversary and Chris Vasquez helped greatly with the reservations and Miles Gómez put us in a beautiful room. When we arrived to the hotel Olga checked us in and she was so nice.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great hotel. Great staff- incredibly attentive but special shout out to Miles. He is the calmest manager I’ve ever met and handled any problem with a perfect t demeanor. He makes the hotel feel like home. I’m here once a month and this hotel is always welcoming and a joy to return to.
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I would not stay here again. Reviews I read suggested you should stay in the towers and not the palace, however, I figured it could not be that bad. I was wrong. They had 1 person working for check in and check out, which took ages. After about 30 min, they finally allowed us to check out at the towers desk. The rooms were awful, desperate need of updating. Very dusty and drab. The light switches did not all work and what was odd is that you could not manually turn some of the lamps on or off. Therefore, if the switch on the wall did not work, that lamp was remaining on / off. The shower was awful. Hallways had a weird smell. One night, we decided to try the hotel bar / restaurant to save time, which was a joke. There were multiple servers, yet most of them stood around. For 2 drinks and 2 dinners, took about 3hrs, heavy price tag, horrible food. Husband's oysters were spoiled (actually spoiled / not sure how they served those), and my burger was worse than a fast food restaurant. This was not worth the $500+ a night. Go elsewhere…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My girlfriend and I stayed here for our anniversary this past weekend and the experience was unlike any hotel I have ever stayed at. when we first got there Olga checked us in. she was extremely friendly and accommodating and she personally went and checked if our room was ready which was very nice of her. Our room was extremely clean and very nice with gorgeous views of NYC. The staff was extremely quick whenever we needed something, more towels, ice, utensils etc., they would have it up to our room in just minutes. the hotel is also walking distance from many nearby places which was a plus. Thank you to Anna Marie, miles, Olga, Dalmasi, Sandy and Samir for making our stay an amazing experience!!!! I would highly recommend this hotel if you are in NYC and looking for a beautiful hotel with an accommodating staff. …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$527 - $733 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
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Claim Your ListingLOTTE NEW YORK PALACE - Updated 2023 Prices & Hotel Reviews (New York City)
Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.1 miles), Top of the Rock (0.2 miles), and Rockefeller Center (0.2 miles).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness center, locker rooms available in the fitness center, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.