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Lotte New York Palace

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Traveler (1612)
Room & Suite (533)
Dining (60)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments.
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Property amenities
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Enjoy savings up to 20%
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
411Restaurantswithin 0.3 miles
111Attractionswithin 0.3 miles
Neighborhood
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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4,649Reviews
1,825Photos
110Q+A
100Room tips
Traveler rating
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Popular mentions
The Lotte new York Palace is a beautiful hotel right in the centre of manhattans fantastic shops restaurants and theatre land. The hotel cares for everything you need and nothing is too much trouble we had a few issues when we arrived but were sorted out professionally and in no
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Review collected in partnership with this hotel
Response from nypalace, General Manager at Lotte New York Palace
Responded today
Dear bob_8026, Thank you for sharing your kind review. I am so delighted to hear that you found our location to be so convenient within New York City and that our staff was so accommodating and professional. Thank you again for your visit and we hope to welcome you back to The Palace very soon! Warm Regards, Becky Hubbard General Manager
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I stayed at the NY Palace as I had great memories from my last stay with my Husband and Children when we were in NYC many years ago. The hotel certainly lived up to my memories, our room was delightful, spacious and we had a great view. The room was not ready but we were given a
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Review collected in partnership with this hotel
Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear Michelle K, Thank you for sharing your kind review and for being a loyal guest of The Palace. I am so delighted to hear that you and your family had such a pleasant stay that lived up to your memories and that our staff was able to accommodate you with such a special credit. Thank you again for your visit and we look forward to your next stay at Lotte New York Palace! Warm Regards, Becky Hubbard General Manager
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Met my sisters in New York for a family weekend away. The Lotte New York Palace turned out to be a wonderful experience. The service from every employee was wonderful. The hotel is beautiful, clean, and although not inexpensive, it was well worth the price. Room service is
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Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear raughney, Thank you for sharing your kind review. I am so pleased to hear that you and your family had such a wonderful stay and that you enjoyed our room service and Trouble's Trust. Thank you again for your visit and we look forward to your return to The Palace! Warm Regards, Becky Hubbard General Manager
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This stay was business Wednesday - Friday with a fun long weekend in the City after. While the room was reasonably spacious and well appointed, we found that the Roman shade was broken, the sink drain was slow and the thermostat did not regulate the temperature, resulting in
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Review collected in partnership with this hotel
Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear markeltawil, Thank you for sharing your feedback. I am so sorry to hear of your disappointment as well as your guestroom and arrival experience. Please know that this is not the level of service we seek to provide and that I have shared your feedback with our team. Thank you again for your visit and we hope to have the opportunity to welcome you back to Lotte New York Palace very soon. Warm Regards, Becky Hubbard General Manager
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Just had a Valentine get away trip with my husband - service/location/rooms/staff - stupendous. This is our go to hotel in NYC - hands downs - whether business - pleasure - private getaway or family vacay. The location is superb and no matter what activities we have in the City
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Review collected in partnership with this hotel
Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear 578pedrof, Thank you for sharing your kind review. I am so delighted to hear that you and your husband has such a pleasant stay for your Valentine's Day celebration and that you found our location to be so convenient within New York City. We look forward to your next stay at The Palace! Warm Regards, Becky Hubbard General Manager
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event RoomsFamily and Play Areas
Mouldy basin
room 3311, lovely corner superior king room
Breakfast room service
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123456110
ALSO you can walk to time square it is less than 15 minutes but too crowded write to the hotel, so you do a fast check in
0 votes
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i am sure it's fine, it's done in all hotels; just give good instructions
0 votes
We didn’t formally ask but saw people bringing food in.
1 vote
About $US150. Not as bad as some I’ve stayed who’ve put a hold on the entire cost of the room (despite it being prepaid)!
1 vote
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12345622
"Some small bottles of complimentary water on arrival"
"Although you may request an early check in, they are never guaranteed."
"Get a Cathedral View room if possible. "
"I wish to have a coffee machine and a Tea maker in the room, when will make it for me at least a great room. "
"definitely get a cathedral view room! so worth it!"
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12345620
PRICE RANGE
$278 - $709 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotelnew york city palace hotelpalace hotel new yorkpalace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityManhattanMidtown
NUMBER OF ROOMS
909
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