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Hotel Indigo New York City, Chelsea

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127 West 28th Street, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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1,219 Reviews from our TripAdvisor Community

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Showing 1,090: English reviews
Minneapolis
Level Contributor
137 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 1 week ago

Very conveniently located, close to several subway lines and Penn Station. From to JFK I took the LIRR to Penn Station and just walked from there. Quicker and more comfortable then the subway. My room was on the 16th floor and very comfortable. I really like the Hotel Indigo brand, bare floors instead of carpet and a very clean look.... More 

Helpful?
4 Thank MspTripper
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked two nights through EXPEDiA (on the evening of June 12th '16), to stay there in a month's time, from 12 - 14 July. I stupidly didn't check my confirmation well. I arrived just before 4pm on 12 July, having flown from Heathrow that day. To cut a long story short, I spent 1.5 hours at reception as the... More 

Helpful?
Thank Rosalind M
The Woodlands, Texas
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful, recent three night stay at the Hotel Indigo. The staff was really great. They were super friendly and very helpful, especially when I called a couple of times with inquiries. A big thank you to Diane for helping me on two calls and Arturo on a follow up call. The hotel is well located and quiet.... More 

Helpful?
2 Thank texwoodlands
Southlake, Texas
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel through Priceline. Supposedly this is a 4 star and I guess so for New York City it is considered so. I found the room to be very small. Little room around the bed to move around. There is a chair to the side that basically touches the bed. There is a lot of furniture in the... More 

Helpful?
Thank Lori D
Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love it and the staff is very helpful and friendly and there are good vibes all around. our whole family had an awesome time. The hotel is very clean and the service is really good. The beds are amazing.

Helpful?
2 Thank SusanHardin
Johannesburg, South Africa
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a night. Requested an early check in due to my booking.com status and eligibility. I was told they would call me. This never happened. Leaving my bags in storage seemed to be a mission for them and the staff were just generally uninterested and unhelpful. The room was fabulous. Clean, great facilities and awesome shower. The hotel... More 

Helpful?
Thank Nicolette_Mudaly
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Nicolette_Mudaly, Thank you for leaving a review. I'm sorry that the staff became so busy that they were unable to call you as they promised to. I hope you understand that it was an oversight and not an intentional dismissal of you, for we take customer service very seriously here. I'll be speaking to the staff about the issues... More 

Buffalo, NY
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My sister and I stayed here for one night in the end of June because we wanted to check out a new part of NYC, the flower district area. Upon check in around 4:30pm, I was barely greeted with a hello. I actually greeted the receptionist and I barely got a smile back. Didn't even get a how are you.... More 

Helpful?
1 Thank Buffalovefoodie
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Buffalovefoodie, Thank you for taking the time to write a review on our property. I'm sorry that the room was not to your liking. I know how disappointing it can be to not get what it is that you want, which is why we encourage our guest to book directly through us to ensure that this happens. I'll be... More 

Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night because we need to get to Penn station early next day. Location is very good for this reason. There was a billing issue when checking out, we did not have much time, but the staff was very nice to resolve the issue without leaving us waiting. The only complaint was the rooftop bar was... More 

Helpful?
3 Thank Jeff L
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I didn't stay at this hotel. Instead, I went to the rooftop bar that offered great views of the city for a friend's birthday celebration. This review is directed towards the staff of the bar. They were completely overwhelmed by the demand of the guests on this particular afternoon and didn't handle it professionally at all. Granted, I've been to... More 

Helpful?
4 Thank Sean C
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Sean C, First of all, thank you very much for your recent stay at our Hotel Indigo New York City Chelsea, NY. I am so sorry to see you did not enjoy your overall experience with us, especially with the bar service and rates. We’d like to obtain some additional detail regarding your experience so we have sent you... More 

Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved everything about this hotel! It felt much cleaner than a lot of the other comparable hotels that I have stayed at in the past. The staff was so friendly! Great Amenities and convenient to a lot of the attractions we wanted to see while still being close to my business meetings!

Helpful?
2 Thank Wes L
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 

Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, New York City, NY 10001
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range: $214 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#140 Business Hotel in New York City
#160 Luxury Hotel in New York City
#185 Romantic Hotel in New York City
#201 Family Hotel in New York City
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