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Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
Hotel Indigo New York City, Chelsea
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1,289 Reviews from our TripAdvisor Community

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Showing 1,139: English reviews
Scotland
Reviewed 3 days ago NEW

Good location ideally situated for Madison Square Garden, easy walking distance to Empire State Building, Times Square etc. Handy for subway. Friendly staff. Hotel currently being refurbished so reception area was a makeshift cold and dusty space I felt sorry for the reception staff. Bar lacked atmosphere which was why it was mostly empty. Roof bar was closed. Room was...

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Helpful?
Thank MDM13
New York City, New York
Reviewed 1 week ago via mobile

This property had so much potential but 30 minutes after checking in, I was astonished to find another guest opening the door to my room with their room key! I immediately called Front Desk to inform them and they vehemently apologized but did nothing else to make me feel at home/comfortable about the situation, which has forced me to write...

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Helpful?
Thank Carmela C
Los Angeles, California
Reviewed 1 week ago via mobile

I stayed st this Hotel Indigo and was one of the toughest and worse experience in my travels. The hotel is being renovated and changing names so it's a shell with a lot of work going on. The city is working on the streets and they closed the street when I arrived and when you add heavy snow, it makes...

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Helpful?
Thank Manuel S
Reviewed 2 weeks ago

I recently stayed at this Hotel Indigo after an exhausting day of work and the staff went above and beyond to make me comfortable and accommodated. The room was clean with plenty of coffee and water stocked, the front desk attendant called within 15 minutes just to make certain that everything was okay in my room - that was a...

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Helpful?
Thank WestLevyPR
Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

We decided to stay at this hotel on our honeymoon as it had a great location and solid reviews. Well the location was great. Central to everything. Everything else. Not so much. We found the staff to be disinterested at best. The lobby was being renovated extensively. There was no mention of this and it was not well contained. We...

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Helpful?
1Thank MDFerg
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear MDFerg, Thank you for your feedback regarding your stay at Hotel Indigo New York City Chelsea, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service, the renovation and the elevator....

Campinas, SP
Reviewed 4 weeks ago via mobile

The worst hotel I've ever stayed in my life. I tend to travel a lot like 3 or 4 times a year. We decided to stay in this hotel cos the guests rates in Trip Advisor were good. First thing: we arrived at 5am and they didn't have a room ready. Thats ok cos the check in is at 3pm,...

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Helpful?
1Thank MarianaGAP
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Hi MarianaGAP, Thank you for your recent stay and for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the opportunity...

Houston, Texas
Reviewed 4 weeks ago via mobile

Trip was delayed due to weather, I was able to change my reservations last minute at no additional charge. Checked-in on Tuesday to renovations, no big deal. Heater in my room was broken, called for maintenance Wednesday morning while we were out exploring the city. Came back at 8:30pm, heater was still broken. Called again for assistance, waited another hour,...

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Helpful?
Thank MsNBrooks
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear MsNBrooks, Thank you for being our guest and for taking the time to share your comments. I apologize for some sub par experiences you experienced, particularly with our room amenities and housekeeping services. Rest assured that this will be shared with our management to ensure that appropriate actions will be taken in an aim to provide you, our guest...

Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago via mobile

I booked the hotel in the summer looking forward to my first visit in New York. We arrived at the hotel and were greeted by Ralph who was lovely. There were extensive building works being carried out in the reception area and although we didn't let this affect our stay it would have been considerate to let us know beforehand...

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Helpful?
3Thank esol26
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Hi esol26, Thanks for bringing your concern to our attention. I appreciate that you liked our breakfast and despite the room being a little bit over the hills, you still found it comfortable. However, it concerns me that you had to go through an unpleasant experience because of our housekeeping was not able to maintain the upkeep of the room...

Lexington
Reviewed 4 weeks ago

we arrived on dec 3rd for 2 nights and felt comfortable having stayed here a few months ago . We knew that the rooms were small so that was not a surprise . Bathroom had no soap or shampoo for which had to call room service . Towles were frayed in the edges . The whole night cldnt sleep as...

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Helpful?
1Thank Noor Z
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Noor Z, Thank you for your feedback regarding your stay at Hotel Indigo New York City Chelsea, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the room size, bathroom amenities and the towels....

Reviewed December 11, 2016

Arrived December 8 around 4:00 pm after sightseeing all day to find both elevators not working. They had been out for a few hours by then and the rude woman at the desk (folding card table) had "no idea" when it would be fixed. Our room was on the 11th floor.I was with my 83 year old father and sister....

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Helpful?
Thank Cheryl D
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Cheryl D, Thank you very much for taking the time to share your comments online. We would like to apologize for the inconvenience you have experienced due to our elevators not working and the service and response you received from our staff. It is with deep regret that we fell below your expectations. We’d like to obtain some additional...

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 

Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 W 28th St, New York City, NY 10001-6102
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range: $146 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#33 Best Value Hotel in New York City
#140 Business Hotel in New York City
#181 Luxury Hotel in New York City
#185 Romantic Hotel in New York City
#200 Family Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo New York City, Chelsea staff and other travelers.
6 questions
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Tokyo Prefecture, Japan
9 months ago
Georgetown, Kentucky, United States
Danville, California
over a year ago

See all questions (6)

Questions? Get answers from Hotel Indigo New York City, Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suites are large”
 of 5 bubbles MDM13, 3 days ago | Read review
“away form elevators .”
 of 5 bubbles noorz955, 4 weeks ago | Read review
“Less street noise on higher floors.”
 of 5 bubbles 784jilll, Dec 4, 2016 | Read review
“Higher floor to get away from the street noise -- garbage trucks, police cars, etc.”
 of 5 bubbles davidpP8729SG, Nov 19, 2016 | Read review
“rooms on the south side have a better view and higer floors are the best.”
 of 5 bubbles raymondpJ3275HJ, Oct 15, 2016 | Read review
5 of 5
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