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Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
Hotel Indigo New York City, Chelsea
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1,249 Reviews from our TripAdvisor Community

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Showing 1,111: English reviews
Boston, Massachusetts, United States
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Location: Excellent in the heart of NYC right below midtown. Got a good last minute deal. Amenities: Unknown. The room was not cleaned prior to me checking in. It was dirty. I am anIHG member and I feel like the hotels in this brand are always hit or miss, this was a miss. Customer Service: There was no customer service... More 

Helpful?
Thank DeAnna T
Muscat, Oman
Level Contributor
152 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I had really high expectations of this place because I had read favorable reviews. It was part of the IHG group and I am a gold member of the rewards but I was disappointed majorly during the stay. To begin with I had 3 large bags that I was stumbling with, the hotel had a concierge and is 4 star... More 

Helpful?
Thank Gailani I
Albany, New York
1 review
4 of 5 stars Reviewed 1 week ago

Got to say this was one of the best hotels I have stayed at, mostly because of Mrs. Diane at the front desk. She goes above and beyond and I stay in alot of hotels all over the country. so much that I am doing this for her and I never do this. lol Plus the hotel itself is a... More 

Helpful?
Thank rgisturis
Johannesburg
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was clean which is always important. The bed was a bit squeaky when you moved and the lack of block-out curtains meant that the room never gets dark. Ask for a quiet room. Street side rooms will get noisy with the early morning deliveries in the flower district. Bring your own water as they charge $5 for 500ml bottle... More 

Helpful?
Thank mkajhb
San Francisco, California, USA
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I love the location of this hotel. Hotel Indigo is a modern brand, a concept I also love. I'm a fan of the hardwood floors and modern fixtures. Unfortunately, my stay was average since there were plumbing problems. The shower head wasn't working that well, and the handle seemed like it was about to fall off. The shower drain was... More 

Helpful?
1 Thank Elle N
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Elle N, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to read that the location of the hotel and the concept of the brand are well to your liking. However, we regret if you did not fully enjoy your stay... More 

Northport, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Hotel Indigo Chelsea for one night in May 2016 (the other place I stayed at was booked for the last night of my visit.) My stay was fairly unremarkable. The best part of staying here was the proximity to Penn Station and Whole Foods. The front desk staff is also of note-very friendly and helpful! Though... More 

Helpful?
1 Thank OceanJane
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear OceanJane, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the proximity of our hotel in the area and also found our staff to be friendly and helpful. On the other hand, we are sorry for the inconvenience you have experienced due to your air-conditioner and the size of your... More 

Maryland
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was a good find in a city known for it's overpriced hotels. The rate was reasonable and the accommodations were fine. Unfortunately all the rooms surround the elevator shaft, so there's a fair amount of ambient noise, in addition to the street noise that is pervasive in NYC. So, don't forget your earplugs. The first room that was... More 

Helpful?
1 Thank Wurtzi1221
Cleveland, Ohio
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

It's hard for me to not compare this place to the Hotel Indigo LES. We decided to give this one a try as it was more central to some of our destinations this week and we like Chelsea. It's fine, just disappointing in contrast. The room is dated, a bit worn out and scuffed up. Really ugly fabric headboards that... More 

Helpful?
2 Thank cityrealtorgal
IHGService, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear cityrealtorgal, Thank you for sharing your experienced about your stay and for choosing our property for your lodging needs. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. I am happy to read you liked our convenient hotel location, friendly staff and comfortable bed. I apologize if... More 

Tokyo, Japan
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 22, 2016

We have stayed this Indigo in February and August. Both time, we had good impressions for the hotel in general. We love to walk from the hotel in the morning to see flower shops around the hotel. However, there were minor issues. For example, this time, one of room lamps (I believe a lamp on a desk) didn’t work. It... More 

Helpful?
1 Thank HAL_9000_YA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 22, 2016 via mobile

This is the worst hotel I have even stayed in. After travelling here as part of my honeymoon I was left in tears and this was just checking in!! The receptionist asked for a credit card to take a £75 per night deposit, we haven't got a credit card so asked if there was another solution, only to be told... More 

Helpful?
1 Thank Emma K
HotelIndigoNYC, General Manager at Hotel Indigo New York City, Chelsea, responded to this review

Greetings Emma K. Thank you for providing feedback. I apologies for the service inconsitencies during your stay. Obtaining a valid credit card is standard procedure at most hotels and I apologize if this was not explained to you during the booking process. There is no explanation for rude treatment and I will address all parties involved to assure that this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Laundry Service
  • Room Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 

Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 W 28th St, New York City, NY 10001-6102
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range: $199 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#140 Business Hotel in New York City
#164 Luxury Hotel in New York City
#185 Romantic Hotel in New York City
#200 Family Hotel in New York City
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