Hotel Hayden
127 W 28th St, New York City, NY 10001-6102
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Avg. $109 /night, 1/17 - 1/18
$214
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$156
per night
$98
per night
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About
#327 of 509 hotels in New York City
Location
4.5
Rooms
4.1
Value
3.9
Cleanliness
4.1
Service
4.1
Sleep Quality
4.2
Tucked in the heart of Chelsea, the new Hotel Hayden feeds on the energy of two of New York City’s most enduring and iconic commercial neighborhoods. At the intersection of the Fashion District and the Flower District, it’s a modern boutique gem just steps from world-famous local landmarks (including the Empire State Building and Madison Square Garden). Formerly the Hotel Indigo Chelsea, the hotel welcomes its guests by treating them to stylish 122 guest rooms and suites, a round-the-clock Fitness Studio and Business Center. At Hotel Hayden, we’re all about anticipating your needs. Whether it’s fast, reliable WiFi, a workout that fits your schedule (even if it’s before dawn) or a welcome treat for your four-legged travel companion, we won’t stop until we know we’ve provided the service and amenities that are essential to your New York City stay.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
24-hour security
Parking
Wifi
Complimentary Instant Coffee
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Iron
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Boutique
Languages Spoken
English, Spanish
Location
127 W 28th St, New York City, NY 10001-6102
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
6.5 mi•
See all flights
Teterboro Airport
8 mi•
See all flights
28th St
2 min•New York City Subway
Rental Cars
468 Restaurants
within 0.3 miles
Reviews
4.0
788 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Hayden seems to garner mixed feedback from its guests. While the hotel's location is often lauded for its convenience to attractions and transit, the service has been called out for being unprofessional and unpleasant. Guests have expressed concerns about the value, noting unexpected fees and feeling that the hotel does not justify the prices charged.
Opinions on the atmosphere are split, with some appreciating the lobby and veranda, yet others point out dated rooms and worn furnishings. Cleanliness receives praise, but room maintenance and amenities receive criticism.
Location
Convenient
Atmosphere
Tired
Rooms
Neglected
Value
Expensive
Cleanliness
Spotless
Service
Unprofessional
Amenities
Underwhelming
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Detailed Reviews
Hotel Hayden is an average hotel in a great location. It seems like the staff are not interested in the guests so much and the housekeeping department doesn't do a good job cleaning the rooms especially the floors. Overall the level of cleanliness was acceptable however when you would walk on the floor your feet would get black from dust and dirt.There were often hairs left on the sink and toilet after they came in to clean. Even if these were probably our own hairs it just didn't seem acceptable. The rooms are spacious and generally have everything you need inside.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Connector10575064468, General Manager at Hotel Hayden
Responded Feb 10, 2020
Dear Pc608585, Thank you for taking the time to write a review on Trip Advisor for the Hotel Hayden - Chelsea. We are delighted that your overall stay with us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I am terribly sorry to hear that your room was not up to cleanliness standards and staff seemed distant. I will make sure to share this review with the management team so that we can provide exceptional service in the future. We truly appreciate you sharing your thoughts with us. Sincerely, Brian J. Mauro
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was nice for the price. Room was nice size. I can say the hotel was better then most of the reviews I read before I stayed. I can say if you’re not into noise you might want to choose another location. Noise doesn’t bother me especially when guest are enjoying there weekend. The noise is mainly due to the rooftop bar that they have. But it’s New York City you should expect noise. During the Friday night stay I met a few nice people coming in and out of hotel from the bar. I didn’t have the chance to visit bar as it was a private event going on. Hopefully next time I can check it out. The location is perfect if you are visiting NYC or just want to getaway from your NYC place for the night. It is located in the flower district the street is covered with flower shops. The bed wasn’t as comfortable as I would like it was just ok. The shower in bathroom can be updated as well when I showered the water went everywhere on floor as the glass did not close it was only on half of the shower. Also if your looking for a view not sure if they have a nice view of the city due to location, My view was bad. Overall I would recommend for a one night stay. I would stay again.
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Location – flew into Newark and it was a pretty easy train journey to Penn Station then a short walk to Hotel Hayden, so all in all pretty simple to get there. We went at Christmas time so wanted to see all the Christmassy sights; Macy’s, Rockefeller tree, Saks Fifth etc. It was in a really great location for all these things, 5 mins from Macys, 10 to times square and lots to nice restaurants as well.
Room – Room was much nicer than we were expecting! Huge bed, quite a big room and big bathroom. No views but didn’t expect any. Bed linen was nice and rooms were cleaned regularly.
Facilities – Didn’t use the gym, went to the rooftop bar which we found to be really disappointing. No atmosphere enclosed and cold.
When we arrived we expected to pay hotel tax as we were made aware of this beforehand so some money was taken on arrival, then the day we were due to leave a bill for the same amount of money + £5 was posted through our door. We were confused so went downstairs to ask what was going on, it was only a small confusion and easily cleared up however we found the lady on the desk to be very rude and make us feel quite uncomfortable asking a reasonable question. All other staff members were great.
We would recommend this hotel as the location was great and the room had everything we could have needed, however that one member of staff could be a bit more friendly.
Room – Room was much nicer than we were expecting! Huge bed, quite a big room and big bathroom. No views but didn’t expect any. Bed linen was nice and rooms were cleaned regularly.
Facilities – Didn’t use the gym, went to the rooftop bar which we found to be really disappointing. No atmosphere enclosed and cold.
When we arrived we expected to pay hotel tax as we were made aware of this beforehand so some money was taken on arrival, then the day we were due to leave a bill for the same amount of money + £5 was posted through our door. We were confused so went downstairs to ask what was going on, it was only a small confusion and easily cleared up however we found the lady on the desk to be very rude and make us feel quite uncomfortable asking a reasonable question. All other staff members were great.
We would recommend this hotel as the location was great and the room had everything we could have needed, however that one member of staff could be a bit more friendly.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Mauro, General Manager at Hotel Hayden
Responded Feb 26, 2020
Dear Francesscaplows, Thank you for taking the time to write a review on Trip Advisor for the Hotel Hayden - Chelsea. We are delighted that your overall stay with us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I am terribly sorry that a member of the staff appeared unprofessional. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for recommending this hotel!! We look forward to your return. Sincerely, Brian J. Mauro - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a tired hotel that appears to be poorly maintained. The room was in need of a good cleaning and even the paint job and drywall repairs were shoddy. We had a room with two double beds and were given one washcloth and one bar of soap. Even the most basic hotels (that don’t charge close to the $495 they charged) give you at least two washcloths and one soap for the sink and one for the shower. The staff wasn’t particularly friendly or even dressed appropriately for a job in hospitality. The free “continental breakfast” consisted of a scant amount of options and, unbelievably, the only option for coffee was two of the single-cup coffee makers that you would find in your room. So,there was a line of people waiting a long time as the two tiny machines made individual cups of coffee. That’s a new one and the worst coffee service I have yet to see! Also, this “breakfast” was served in a room that was dirty, appeared to be a storage room of some type, and although there were enough tables, there were only a few chairs. We left and got coffee and breakfast at McDonalds, which was a significant improvement over what this over-priced hotel offered. To add insult to injury, upon checkout we were told we owed another $35 “facility fee” which is ridiculous, because truly, from top (rooftop lounge) to bottom (lobby) this place is a wreck. Find another place to stay.
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ran an alcohol wipe over a glass countertop in the room, and it became very brown. There were many hairs in the room that were not ours, and the floor did not feel clean. The young woman working at the front desk never wore a face covering. At the same time, I do recommend the rooftop restaurant, Mykonos Blue. It has good Greek food, good service, good music by a DJ, and a lovely view.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at this hotel with mixed thoughts due to the previous reviews on how awful it was. Well, this hotel is not awful, it is a very nice. We had a room on the 6th floor, it was very quiet form the inside, but noisy on the outside due it facing the road (nothing hotel could do about that). Good sized, clean room, decent sized bathroom. Plenty of towels and apart from one day we got clean towels and room cleaned each day. The day it didnt we advised reception and they were most apologetic, it was too late to be cleaned, but fresh towels and coffee were sent up within 5 minutes. Reception staff wre all very helpful, nothing too much trouble for them. We got a free drink each at the roof top bar and complimentary continental breakfast each day. The location is in a good place, flower shops all around, so lovely scenery when walking out. Bit of a walk to Times Square, but as we have been to NY on 2 previous occasion we didnt want to stay there.
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On reading the reviews of this hotel, I nearly cancelled my stay as they were so poor, however, we decided to go and see for ourselves. I am so glad we did!
The hotel was perfectly clean and comfortable throughout our entire stay. We got a good welcome on entering the hotel, the reception staff and doormen were so polite and helpful. We were greeted every time we entered and before we left the hotel for the day.
The room was spacious and clean. Beds were made and towels replaced daily. The beds were very comfortable. The only negative I could give was that the shower temperature could be quite temperamental. The first morning, I couldn't cool it down, the rest of the mornings, it could be very cold but it didn't ruin my day or stay.
There were minimal spots of paint peeling in places in the room but this did not impact on my stay at all! One or two of the rooms had painting equipment left outside the rooms so they must be renovating. The rooms were spotlessly clean.
The continental breakfast was fine too. Lots of fresh pastries, yogurt, fruit and fresh coffee. Quick and a free option if you are looking to save a few dollars during your stay.
Location of the hotel was excellent, within walking distance of loads of sightseeing spots. Walking down the street during the day was lovely as it is in the florist district so the pavements were covered with fresh flowers and plants. It was in close proximity to subway stations which made getting around the city a breeze.
A $75 security deposit was taken on checking in and we were informed that a resort fee of $34 per room per night would be charged on check out. This is common amongst USA hotels so it didn't bother us as we were expecting it. On check out, they took the price of the security fee off the total of the resort fee.
If I go back to New York, I wouldn't hesitate to stay in Hotel Hayden again.
The hotel was perfectly clean and comfortable throughout our entire stay. We got a good welcome on entering the hotel, the reception staff and doormen were so polite and helpful. We were greeted every time we entered and before we left the hotel for the day.
The room was spacious and clean. Beds were made and towels replaced daily. The beds were very comfortable. The only negative I could give was that the shower temperature could be quite temperamental. The first morning, I couldn't cool it down, the rest of the mornings, it could be very cold but it didn't ruin my day or stay.
There were minimal spots of paint peeling in places in the room but this did not impact on my stay at all! One or two of the rooms had painting equipment left outside the rooms so they must be renovating. The rooms were spotlessly clean.
The continental breakfast was fine too. Lots of fresh pastries, yogurt, fruit and fresh coffee. Quick and a free option if you are looking to save a few dollars during your stay.
Location of the hotel was excellent, within walking distance of loads of sightseeing spots. Walking down the street during the day was lovely as it is in the florist district so the pavements were covered with fresh flowers and plants. It was in close proximity to subway stations which made getting around the city a breeze.
A $75 security deposit was taken on checking in and we were informed that a resort fee of $34 per room per night would be charged on check out. This is common amongst USA hotels so it didn't bother us as we were expecting it. On check out, they took the price of the security fee off the total of the resort fee.
If I go back to New York, I wouldn't hesitate to stay in Hotel Hayden again.
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Date of stay: March 2024Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in this hotel for a business trip to NYC, and given some of the reviews I was sceptical about staying here, but it was either this hotel, or a hotel in the Bronx as no other hotels were within the company-imposed cost limits. I have to be honest and say that I was really surprised how good this hotel is!
The staff that I have interacted with have ALL been really friendly and polite, and will always say hi when you pass reception on your way out of, or into, the hotel.
The room I was in was clean, with clean bedsheets, and the bathroom was spotless. The room has a/c, which is a must in the current NYC summer, but the a/c is a small unit that is somewhat lacking in power...however, it does keep the room cool, even when the outside temp hit around 39 degrees (around 101 F).
The hotel in general is a little tired and showing it's age, but again, it was clean.
The location is great, with the subway/metro/underground being at the end of the street. Times Square is about 1 mile away (~1.5km), and the Empire State Building is about a 15 minute walk.
Overall, a good hotel, with great staff, in a great location. I'd use this hotel again for sure
The staff that I have interacted with have ALL been really friendly and polite, and will always say hi when you pass reception on your way out of, or into, the hotel.
The room I was in was clean, with clean bedsheets, and the bathroom was spotless. The room has a/c, which is a must in the current NYC summer, but the a/c is a small unit that is somewhat lacking in power...however, it does keep the room cool, even when the outside temp hit around 39 degrees (around 101 F).
The hotel in general is a little tired and showing it's age, but again, it was clean.
The location is great, with the subway/metro/underground being at the end of the street. Times Square is about 1 mile away (~1.5km), and the Empire State Building is about a 15 minute walk.
Overall, a good hotel, with great staff, in a great location. I'd use this hotel again for sure
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Date of stay: July 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We decided on NYC for the Spring Break holiday. Since we are a family of 4, We wanted a location close to NYC's subway system so as not to feel overwhelmed by the other tourists in midtown. The ideal choice was the Hotel Hayden based on a recommendation. The guestrooms were quite large for an NYC hotel and the subway was on the west side of their city street. Unfortunately, their rooftop and restaurant were closed for renovations; yet, we were near many other options. However, we appreciated their complimentary continental breakfast. My wife informed me that she received amazing service from Carlos in housekeeping. Anytime we requested additional items, he always greeted us with a smile and gracious warm hospitality. For me, great customer service is something that will always drive me back as a repeat customer. We will be back for sure!!
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Date of stay: April 2023
Value
Location
Service
Room Tip: The NYC Subway system is on the same street!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded Apr 21, 2023
Dear RicardLCA, Thank you for staying with us and for the terrific review. We are thrilled you loved our large guest rooms, location, and the complimentary continental breakfast. I look forward to sharing your very kind comments with Carlos in housekeeping. Thank you for choosing us. We can't wait to welcome you back. My Very best, Val
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are on a budget, and in town for a few days, then this is a great option. Location is great, with subways close by and walk-able to the Penn Station.
This is NOT a 4-star hotel, contrary to what some travel sites listed it as. 3-stars at best. Room and bathroom was clean, and the bed was comfortable enough. The water in the toilet was continuously running, which was VERY annoying. I only stayed for a couple nights so was not a problem for me, but if you are staying for longer or if you are a light sleeper, then that can be a problem.
Only one AC vent was working, which was facing the window side of the room. The provided iron in the room was not working so asked for a replacement iron which the front desk immediately sent. The new iron's power plug kept on retracting, so had to plug it in and hold it until i warmed up and then unplugged it to iron the clothes.
Pros:
1) Great location.
2) Couple minutes from the subway in either direction.
3) About 7/8 minute walk to the Penn Station.
Cons:
1) Water kept running in the bathroom toilet.
2) Only one AC vent was working.
Overall:
If you enjoy the finer things in life, then this is definitely not for you. Otherwise, this is a great budget stay.
This is NOT a 4-star hotel, contrary to what some travel sites listed it as. 3-stars at best. Room and bathroom was clean, and the bed was comfortable enough. The water in the toilet was continuously running, which was VERY annoying. I only stayed for a couple nights so was not a problem for me, but if you are staying for longer or if you are a light sleeper, then that can be a problem.
Only one AC vent was working, which was facing the window side of the room. The provided iron in the room was not working so asked for a replacement iron which the front desk immediately sent. The new iron's power plug kept on retracting, so had to plug it in and hold it until i warmed up and then unplugged it to iron the clothes.
Pros:
1) Great location.
2) Couple minutes from the subway in either direction.
3) About 7/8 minute walk to the Penn Station.
Cons:
1) Water kept running in the bathroom toilet.
2) Only one AC vent was working.
Overall:
If you enjoy the finer things in life, then this is definitely not for you. Otherwise, this is a great budget stay.
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Date of stay: July 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m not quite sure. I’d email the hotel and ask if you didn’t see anything on their website when you go to book a room.
There is complimentary WiFi. It’s available in bedrooms and public areas.
I am not sure. The rooms aren't huge, so if they do have a roll away, it would be small.
"The wi-fi is free to guests, but so weak it's basically worthless. I ended up using the free wi-fi from the hotel next door."Read full review
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PRICE RANGE
$166 - $313 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Indigo New York City, Chelsea
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Manhattan / Midtown
NUMBER OF ROOMS
122
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Hayden
Which popular attractions are close to Hotel Hayden?
Nearby attractions include Escape the Room NYC (0.2 miles), Museum of Sex (0.3 miles), and Escape Room Madness (5th Floor) (0.2 miles).
What are some of the property amenities at Hotel Hayden?
Some of the more popular amenities offered include free wifi, a fitness center, and a business center.
What food & drink options are available at Hotel Hayden?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Hotel Hayden?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Hayden?
Conveniently located restaurants include Johny's Luncheonette, NY Pizza Suprema, and Ayza Wine & Chocolate Bar.
Are there opportunities to exercise at Hotel Hayden?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Hayden?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Hayden?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Hayden offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Hayden?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Hayden?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.7 miles), World Trade Center Memorial Foundation (2.7 miles), and Governors Island National Monument (4.2 miles).