Hotel Hayden
127 W 28th St Between 6th & 7th Avenues, New York City, NY 10001-6102
Enter dates to see prices
Full view
View all photos (231)231
360
Panoramas (8) 
Room & Suite (102)
View prices for your travel dates
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
About
#295 of 533 hotels in New York City
Location
4.6
Cleanliness
4.2
Service
4.1
Value
4.0
Tucked in the heart of Chelsea, the new Hotel Hayden feeds on the energy of two of New York City’s most enduring and iconic commercial neighborhoods. At the intersection of the Fashion District and the Flower District, it’s a modern boutique gem just steps from world-famous local landmarks (including the Empire State Building and Madison Square Garden). Formerly the Hotel Indigo Chelsea, the hotel welcomes its guests by treating them to stylish 122 guest rooms and suites, full-service restaurant, a round-the-clock Fitness Studio and Business Center, and a rooftop bar with city views both old (vintage water towers) and new (Freedom Tower). At Hotel Hayden, we’re all about anticipating your needs. Whether it’s fast, reliable WiFi, a workout that fits your schedule (even if it’s before dawn) or a welcome treat for your four-legged travel companion, we won’t stop until we know we’ve provided the service and amenities that are essential to your New York City stay.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Restaurant
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quiet
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
425Restaurantswithin 0.3 miles
116Attractionswithin 0.3 miles
127 W 28th St Between 6th & 7th Avenues, New York City, NY 10001-6102
Getting there
28th StNew York City Subway3 min
28th StNew York City Subway4 min
Rental CarsSee rental cars from $39/day
728Reviews24Q+A80Room tips
Reviews
Traveler rating
- 329
- 212
- 88
- 53
- 46
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
We had a terrible time here. Me and my gf wanted a wonderful couple of days in New York. The main reason we didn’t was because of the front desk agent who was very rude. She worked the morning shift for both days we were there (May 30-June 1st). She was not warm welcoming and we had many issues of our trip and she didn’t care. We requested toothbrushes and clean sheets. She gave us housekeepings extension that didn’t even work. S We later came down that night for the night front desk agent who actually put the request in for us. It wasn’t that difficult. Upon checkout the same morning shift agent was again rude and didn’t say how our stay was which wad terrible. Our toilet was also not flushing and no one came up to fix it. It was the worst time and I paid good money to stay somewhere wonderful. This place is not it! They get 0/10 in my opinion. - Paul…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 3 days ago
Dear Paul, Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit. Our standards are high therefore, we apologies if we've let you down, we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Warm Regards, Hotel Hayden Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travelled as a group of 5 in two rooms. Hotel was in a great location however I disputed the nightly service fee. My booking at booking.com clearly stated what was included. There was no restaurant, the roof top was closed, mini bar empty and no dressing gowns. There was no juice available in the mornings nor butter or jam. Not really a continental breakfast, just stacks of pastry and apart from tea coffee, nothing for the teens to drink. When my card was charged, I was charged more than the booking.com agreement..I have mailed the hotel in excess of 20 occasions since to seek a resolve and apart from the 2nd mail I have had no response. Very poor service and I also dispute service charge when no services were available. I am now seeking escalation as my charges were in excess of 250 of my booking agreement. I have all my document.. Hotel is tired and needs updating. …
Read more
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 1 week ago
Dear KerrytQ532IF, Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. should you need any other assistance please feel free to reach out directly vpopovic@hotelhaydennyc.com Best Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have to be honest, our main gal, Val was amazing very accommodating! But specifically about the hotel itself. Hopefully the owner reads this. The hotel needs a lot of updates. Just to name a couple issues: -Dust on the headboards of the bed. -Drain for the showers did not work, dirty water not draining while you shower. -floor boards and furniture chipped, dented, and just look used and abused -Stains on the walls, your mind can just wonder what type of stains they were. I love the location, but when you are not completely comfortable in your room, its hard to say you would come back.
Read more
Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 2 weeks ago
Dear 554jacenp, Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. On a positive note, we are happy you liked the service from our front office manager Val. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Best Regards. Hotel Hayden Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Hotel Hayden for work and the staff were really accommodating and helpful. Val,at the front desk was friendly throughout my stay, and Tracey as well. I had to receive boxes of samples for a shoot and they were helpful to ensure to inform me and they had a cart to transport the boxes. I didn’t have a space to prepare for the shoot and they were really accommodating to allow me and my team work in the dining space. Before and after the shoot. They ensured after I had checked out that any outstanding pick ups were taken care of. I would highly recommend for any stylist looking for a central place to work in for fashion projects.
Read more
Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 2 weeks ago
Dear Q6215GWashleyg, Thank you for choosing Hotel Hayden and for recommending us to future guests. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay along with our accommodating and helpful staff. It was our pleasure hosting you, and we look forward to our next opportunity to make your visit a great one. Best Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First and foremost, the staff here are wonderful. My complaint is with the owners/operators who charge a $ 30-a-night "resort fee". When I enquired as to what service I receive for the fee, I was told breakfast, baggage storage, gym, and business center. I was informed that even if I didn't use any of these services I still had to pay. It states on its website that luggage storage is FREE. Perhaps, you should pass this "resort fee" onto your employees who are the people running the hotel instead of using to get another country club membership or yacht. Better still, use it to fix the room that looks like a room in a crack house. The electrical box cover was hanging off and not attached and one of the drawers was broken.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 2 weeks ago
Dear H8161FCkevinh, I am incredibly sorry that we did not live up to your expectations with our facility fee. We do currently have a $30 per night facility fee which includes access to our fitness room 24 hours, package handling, storage of luggage prior and after check-out, also the daily continental breakfast 7:30am to 10:00am. Should you have any further questions or concerns please feel free to reach out. Thank you again for your valuable feedback and we hope you welcome you back in the near future. Warm Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ROOM WITH LITTLE SPACE, POOR BREAKFAST, THEY DON’T EVEN OFFER BUTTER OR ORANGE JUICE, BASIC ITEMS FOR A SIMPLE BREAKFAST. THE FURNITURE IN THE BREAKFAST AREA WAS OLD AND POORLY MAINTAINED, NOT AT ALL WELCOMING. THE RESERVATION MENTIONED WE WOULD HAVE BOTTLED WATER IN THE ROOM, WHICH DID NOT HAPPEN ON ANY SINGLE DAY OF OUR STAY. I WAS VERY DISAPPOINTED WITH THE HOTEL SERVICE AND WHEN CHECKING OUT OF THE HOTEL, I SAID TO THE FRONT DESK ATTENDANT THAT I WOULD NEED TO PARK MY CAR IN THE GUEST PARKING SPACE IN FRONT OF THE HOTEL, INTENDED FOR LOADING AND UNLOADING BAGS. TURNS OUT THAT THERE WAS A CAR PARKED THERE AND GUESS WHAT, THE CAR BELONGED TO A HOTEL EMPLOYEE. THE FRONT DESK ATTENDANT ASSURED ME THAT SHE WOULD ASK THE EMPLOYEE TO MOVE HER CAR OUT OF THAT SPOT, BUT WHEN I ARRIVED, FOR MY SURPRISE, HER CAR WAS STILL THERE. MY WIFE, WHO REMAINED AT THE HOTEL LOBBY WAITING FOR ME, TOLD ME THE HOTEL EMPLOYEE JUST REFUSED TO MOVE HER CAR OUT OF THE SPOT. UNBELIEVABLE! IT WAS VERY ANNOYING AS I HAD TO STOP MY CAR IN THE MIDDLE OF THE STREET, BLOCK THE WHOLE TRAFFIC AND LOAD MY LUGGAGE IN A HURRY. THE HOTEL ITSELF IS WELL LOCATED BUT VERY POORLY MANAGED. I WAS VERY UPSET WITH THE PARKING ISSUE!…
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 4 weeks ago
Dear Pwilliamsb, We appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues you experienced while here. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals, and we are very grateful for your patience. Thank you for your honest feedback, and we hope that you will give us another opportunity in the future. Best Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was fine. The room was comfortable and of a decent size for NY. Decoration could use some refreshing but overall pretty good. However, customer service is non existent.. I booked through booking.com and ended up being charged 300USD on my credit card. I’ve been trying to call every day to try and get the matter sorted but no answer. Only managed to speak to someone once and they told me to call again cause their system was down.. I’ll be happy to amend my review once this is sorted out but this has almost doubled the cost of my stay there… Can someone please get in touch ??
Read more
Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded 2 weeks ago
Dear Timotheebloch, Thank you for taking the time to share your review. I regret to read of the several missteps in service you have endured and again, would like to extend my most humble apologies for this experience. This is not at all indicative of the fine service we strive for here at Hotel Hayden. I do look forward to an opportunity to personally turn this around. should you like to discuss your experience in greater detail, please feel free to connect with me anytime at vpopovic@hotelhaydennyc.com. Thank you again for choosing us. -Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided on NYC for the Spring Break holiday. Since we are a family of 4, We wanted a location close to NYC's subway system so as not to feel overwhelmed by the other tourists in midtown. The ideal choice was the Hotel Hayden based on a recommendation. The guestrooms were quite large for an NYC hotel and the subway was on the west side of their city street. Unfortunately, their rooftop and restaurant were closed for renovations; yet, we were near many other options. However, we appreciated their complimentary continental breakfast. My wife informed me that she received amazing service from Carlos in housekeeping. Anytime we requested additional items, he always greeted us with a smile and gracious warm hospitality. For me, great customer service is something that will always drive me back as a repeat customer. We will be back for sure!!…
Read more
Date of stay: April 2023
Value
Location
Service
Room Tip: The NYC Subway system is on the same street!!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded Apr 21, 2023
Dear RicardLCA, Thank you for staying with us and for the terrific review. We are thrilled you loved our large guest rooms, location, and the complimentary continental breakfast. I look forward to sharing your very kind comments with Carlos in housekeeping. Thank you for choosing us. We can't wait to welcome you back. My Very best, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To start off, the hotel doesn’t A/C until a certain time in the year. Our room was so hot that the paint was probably close to peeling off. The breakfast (if it’s even considered that) was made of muffins, fruit, and yogurt. That was it. For the $35 a night charge, you’d think you would get at least some bacon. When asking about the A/C issue, they didn’t tell us they didn’t have A/C in April, they sent the security guard up to turn off the heat. He made it very clear the buttons were no longer working. I wouldn’t recommend staying here.
Read more
Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Make sure you don’t come in the summer.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded Apr 4, 2023
Dear CourtneylQ1040LR, Thank you for choosing us and for taking the time to leave your comments. Please accept our sincere apologies for not meeting all your expectations and the issues you experienced with your room. Our engineering staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them as an opportunity to improve our services. We appreciate your candid feedback and hope we have a future opportunity to restore your confidence in us. Warm Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good central hotel but not as advertised. No roof bar available and breakfast was pretty poor. Food not like in the picture. Rooms okay, but very dusty and not sound proof from all the street noise. Lorries delivering flowers and foliage to the florists. Hotel Needs a little bit of care and repairs.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from val popovic, Guest Services / Front Office at Hotel Hayden
Responded Mar 31, 2023
Dear Inspire03918271096, Thank you for evaluating your stay at our hotel. Please accept our apologies for any inconvenience you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Best Regards, Val
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$255 - $418 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Indigo New York City, Chelsea
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Manhattan / Midtown
NUMBER OF ROOMS
122
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHOTEL HAYDEN $136 ($̶2̶0̶8̶) - Updated 2023 Prices & Reviews - New York City
Frequently Asked Questions about Hotel Hayden
Which popular attractions are close to Hotel Hayden?
Nearby attractions include The Magician New York (0.2 miles), Escape Room Madness (5th Floor) (0.2 miles), and Museum of Sex (0.3 miles).
What are some of the property amenities at Hotel Hayden?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Hayden?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Hayden?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Hayden?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Hayden?
Conveniently located restaurants include Johny's Luncheonette, NY Pizza Suprema, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Hotel Hayden?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Hayden?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Hayden?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Hayden offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Hayden?
The staff speaks multiple languages, including English, Spanish, and French.