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About
#132 of 510 hotels in New York City
Location
Cleanliness
Service
Value
New York City is one of the most interesting, exciting, and diverse cities in the world. There are hundreds of places to see live theater, shop for almost anything, eat food from almost anywhere, visit some of the world's best museums, see fabulous sights, or just have fun, and the newly renovated Chelsea Pines Inn puts you in the center of it all.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Breakfast buffet
Baggage storage
Concierge
24-hour front desk
Non-smoking hotel
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
340Restaurantswithin 0.3 miles
83Attractionswithin 0.3 miles
Contact
317 West 14th Street, New York City, NY 10014-5015
Getting there
14th St / 8th AveNew York City Subway1 min
8th AveNew York City Subway2 min
2,322Reviews47Q+A100Room tips
Reviews
Traveler rating
- 1,775
- 378
- 100
- 38
- 31
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Popular mentions
The hospitality industry have had an abysmal time this year. We were due to stay at the Chelsea Pines Hotel in the summer but they were closed due to COVID-19. This was not an issue for us as we were unable to travel anyway. It would have been our third stay with them and we were very much looking forward to it, having previously described Chelsea Pines in a TA review as ‘One of the best hotels (in New York City) that we have stayed in’. However, given the contempt that they have shown for their clientele during the summer means we are unlikely to choose to stay with them again. It has taken multiple emails, telephone calls and ultimately the involvement of a third party before we had any response from them regarding the refund of our deposit. They may have been closed but this doesn’t mean that someone couldn’t take the initiative to actually respond to customers. When we did eventually get a response we had a series of broken promises as to when the deposit would be refunded and excuses such as ‘our machine is broken’. Finally we have now received our deposit, but wasted so much time trying to get this returned.…
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
I booked a room for November 2020 in January, they took my deposit and said if I canceled I had to do it at least seven days out. Not surprisingly, I have had to cancel my trip to New York City. They will not pick up the phone or respond to emails. I will have to contest the charges with my credit card company which might be difficult because they were incurred many months ago now and there are normally time limits. My kids stayed at the hotel in 2019 and enjoyed it, however (assuming they have not permanently closed anyway) I would not book there again unless I was 100% certain I would not have to cancel.
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Date of stay: October 2020Trip type: Traveled solo
2 Helpful votes
Helpful
I have been trying to cancel my reservation and get my $600 deposit back for almost two weeks now. I am within my 7 day cancellation window. I have left 3 voicemails and sent 3 e-mails. Zero response. This is ridiculous! They had no problem taking my deposit immediately!
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Date of stay: July 2020
5 Helpful votes
Helpful
+1
They advertised Complimentary Breakfast , that occurred once during our entire stay , that was Sunday. Told Monday and Tuesday - no food . Monday, ran out and the staff indicated they didn't have a credit card to buy more food. Tuesday a sign was posted indicating management changed the policy on Complimentary Breakfast. Arrived from CA on red eye at 11am Sat room not ready no big deal ( expected) . Came back at 3pm set up in Donna Reed rm 404 to a moldy bathroom that they would not let us move out of until Monday . Monday got moved to 402 where TV and bed were broken, phone did not work , moved again to another room 404 ( Ann Margaret) no working phone , but no mold in bathroom Complained to management Took pictures, have pictures which were provided to your staff This place has charm but not the charm it's advertising nor the pictures used to embolden the look/feel of the place. False advertising Requesting a refund as the staff lied consistently , forced us to stay in a health hazard room for an unnecessary amount of time. The day we left the contractor hired to deal with the moldy Donna Reed bathroom thanked us for the referral and work No face towels were ever provided after repeatedly being asked Channels available on your TV required re-scanning 2x a day to view properly The extra locks on the doors to the rooms don't lock , but not a worry as I room bound as I got was sick, so any one breaking in would have caught me throwing up in the moldy bathroom I've written to NYC BBB the NYC tourist board. It feels like this place went thru some sort of major management change from the time I researched booking this place to the time my party arrived…
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Don't little the pretty pictures fools you. .
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1 Helpful vote
Helpful
My stay at the Chelsea Pines was fine. Great value for money and unbeatable location. It's close to metro stations and to a bunch of good restaurants. The only thing is that one day, they didn't make up the room and internet access was very unrealiable. Not a deal breaker for me though.
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Date of stay: February 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Ejaz Baluch, General Manager at Chelsea Pines Inn
Responded Feb 28, 2020
Dear guest, Thank you for taking the time to write us a review. We are glad that you liked our location and thought "great value for money." We have just upgraded our WiFi. Again, thank you for staying with us and we hope to welcome you in near future.
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PRICE RANGE
$121 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chelsea pines hotel new york city, hotel chelsea pines, chelsea pine inn, chelsea pines inn
LOCATION
United StatesNew YorkNew York CityChelsea / Manhattan
NUMBER OF ROOMS
26
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Claim Your Listing Frequently Asked Questions about Chelsea Pines Inn
Which popular attractions are close to Chelsea Pines Inn?
Nearby attractions include The High Line (0.3 miles), Ground Zero Museum Workshop (0.2 miles), and KGB Espionage Museum (0.1 miles).
What are some of the property amenities at Chelsea Pines Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at Chelsea Pines Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Chelsea Pines Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Chelsea Pines Inn?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Chelsea Pines Inn?
Conveniently located restaurants include Los Tacos No. 1, Cull & Pistol, and Flex Mussels - 13th Street.
Are there any historical sites close to Chelsea Pines Inn?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.1 miles), World Trade Center Memorial Foundation (2.1 miles), and Hamilton Park (2.1 miles).