We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
34 E 32nd St., New York City, NY 10016
3 people are viewing this hotel
Booking.com
$190
View deal
Expedia.com
$180
View deal
Free cancellation until 07/09/22
Travelocity
$180
View deal
Free cancellation until 07/09/22
Hotels.com$180
FindHotel$180
Priceline$195
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (160)
360
Panoramas (27)
Room & Suite (160)

About

#248 of 519 in New York City
Location
4.8
Cleanliness
4.6
Service
4.4
Value
4.4
HGU New York: A New York Hotel 110 Years In The Remaking. The striking Beaux-Arts structure that is HGU New York has welcomed countless guests since 1905. Ornate plaster ceilings tell of legendary parties and infamous patrons of old, while 90 rooms and suites offer luxury and modern convenience. Restful sleep is paired perfectly with an intoxicating art collection throughout the rooms, corridors, and living spaces; each corner a destination of possible repose or reverie. Derived from the style coveted by the leisure and business set, HGU New York awakens all senses and consistently impresses. This is not Midtown; this is NoMad.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Vending machine
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Mid-range
Languages Spoken
English, French, Spanish, Polish
547Reviews38Q+A69Room tips
Traveler rating
  • 289
  • 120
  • 67
  • 41
  • 30
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
eagle32016 wrote a review Jun 10
New York City, New York96 contributions49 helpful votes
Room was very small, with only small space around the bed, plus en-suite bathroom with bathtub. But it is generally well appointed, clean and well placed in mid town Manhattan. The amenity was simple, no kettles and tea/coffee sets in the room so make sure you bring back some hot drinks from outside if you want one,
Read more
Date of stay: May 2022
Helpful
Share
Vikingtravels wrote a review May 2022
4 contributions5 helpful votes
Save yourself from disappointment and don't book this hotel. I am not one to get easily disappointed and I know not to expect too much from NYC-hotel rooms in general. However, you will be annoyed that you chose HGU if your experience is anything like ours. I SO wanted to like this hotel, having swooned over their cute rooms on Instagram. I did see some semi bad reviews here and there, but decided to book. From the moment we stepped in the lobby my excitement dwindled. The first thing you notice is a disgusting mold-like smell - like it hasn't been aired out for years. The smell in the lobby stayed consistent through our stay, and there were never any people sitting in the lobby area enjoying a drink or the art on the wall (which is also highly profiled on their Insta). Luckily the smell was only in the lobby area, not in our room. In the months leading up to our stay we had been emailing Nicole, a super helpful member of staff, and requested a room on a high floor. Upon arrival we were given a room facing a dark shaft on the lowest possible floor (2nd) by a receptionist who ... how can I put this mildly .... probably shouldn't be working in the service industry. We politely asked if they had another option for a room (given we were staying for more than a week), but in stead of "I'm sorry, my colleagues and I will do what we can to solve this" she got visibly annoyed, and in an angry tone refused to move us till the next day. Fine. But why the attitude? The next day Nicole stepped in and moved us to the fifth floor (out of 10), but again facing the horribly dark shaft. If you're into lack of light, this might be just for you, but it's just not how they sell the hotel in all their brightly lit pictures. Anyway, all other rooms were fully booked. Fair enough. At least we could always get some light and fresh air at the Rooftop Terrace which is also highly profiled on their sites. Except the rooftop was closed. No one could give us a full explanation as to why except for "it's raining" - on a sunny day only with a few temporary showers. We ended up cutting our stay short and moved a few blocks to The Ace hotel on 29th street. Good decision. The two stars are for the trooper staff members Nicole, Chris, Samantha, and the guy who delivered extra towels, who all did their best to accommodate us - against all odds.
Read more
Date of stay: May 2022
1 Helpful vote
Helpful
Share
Mark Nesbitt wrote a review May 2022
1 contribution4 helpful votes
DO NOT BOOK THIS HOTEL. The fact that it is called four star is a literal joke and embarrassment to New York's vibrant hotel community. I was booked in room 207 - which is well known to the hotel to have an issue with a water pipe that bangs throughout the night. It was so loud and rhythmic, I was convinced the person above me had brought an electronic drum kit and was decided to begin rehearsing at 5:00am (an assumption that I later realized made no sense). When I went to the front desk in the morning to tell the hotel about the noise - the very lovely woman at the front desk (we're all doing our best...) said, "are you on the second floor? What room?" I said "207" and she said "yeah I figured. It's a water pipe." Honestly - no harm, no foul. I'm chill. BUT THEN THEY REFUSE TO MOVE ME. They say they are at max capacity, but she first called her manager to see if she was able to move me. Also - either the photos online of this hotel are from a completely different hotel, OR not only is room 207 the room with the water pipe they don't tell you about - but due to the fact it sounds like you're sleeping in a remake of "Drumline" they have not bothered to update this room since 1956. SHOUT OUT TO DIRTY OLD CARPETS - apparently making a comeback at this fine establishment. So here I sit, writing this review to a water pipe that sounds like Travis Barker is now soundtracking my life. So once again I say - DO NOT BOOK THIS HOTEL. And you might be saying "well I won't get room 207!" I guess only way to avoid is just make sure not to book what they call a "King Deluxe." ZERO STARS.
Read more
Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled
Room Tip: Do Not Book This Hotel
See more room tips
2 Helpful votes
Helpful
Share
K T wrote a review May 2022
Cleveland, Ohio5 contributions4 helpful votes
The Hotel: Stayed here for work. When I walked in the front hotel entrance it smelled strongly of mold, every time. It dissipates as you continue walking, so there must be an ongoing water issue in the front of the building. The hotel staff was very friendly, especially in the bar when I stopped in to catch some of the game. There was no doorman during my stay, One night I came back after midnight, if the door was locked they unlocked it before I tried to open it, so there was no issues with that. The Room: I stayed in a queen standard, with the bay window, which made the room feel more spacious. The size was fine for just me, and I liked the decor and setup. I think my room number was 406 or 604, it was in the front of the building with a street view. The room was very cute but not well maintained. There were scuffs all over the walls and baseboards, which is not an issue for me, but the rug was dirty and torn. The biggest issue is there was mold and water damage in the bathroom, and it smelled of mold. I told the front desk, they offered to move me, but I liked the room so I just requested someone come and clean the mold. They sent someone to clean it, but they only spot cleaned the caulk (before picture with faucet). You can see the grout in that picture looks black, the grout color was actually grey, the black is all mold. There is also a before and after picture that looks the same, because there was pink and black mold that they did not clean in the back corner of the shower walls where the water damage was. The close up is after they cleaned. Had it been cleaned properly and it didn’t smell, I’d stay here every time I come for work, but I will not risk my health for convenience. There was a lot I liked about the hotel including the location, but I am giving 2 stars because they had the opportunity to correct the issue and did not.
Read more
Date of stay: April 2022Trip type: Traveled
2 Helpful votes
Helpful
Share
kimba d wrote a review May 2022
Miami, Florida72 contributions50 helpful votes
You are greeting with a terrible musty odor when you arrive at the hotel. There are no amenities for guests in the loyalty programs. Get your water at the bar (when it is open and someone is there) and pay $4 a bottle. Morning coffee for a price and you cannot charge to your room. Front desk was not friendly. Did not inquire about the stay at all. Only one elevator working. Hotel employees smoking at the entrance (next to the no smoking for 25 feet sign). There is a smell of rotting food in the guest room hallway. No housekeeping service. Room is small (as expected) but clean (also as expected). Bathroom is outdated. Hair dryer is very old and has one temperature-hellfire hot. Stay away from this place.
Read more
Date of stay: May 2022
Location
Service
Sleep Quality
Trip type: Traveled
2 Helpful votes
Helpful
Share
bealymaster wrote a review Apr 2022
Belfast, United Kingdom2 contributions
Despite some recent negative reviews of HGU New York, our experience was exceptionally positive. Before we departed for New York we made contact with the hotel. Nicole Barr was brilliant in advising us on where to eat locally (Ruby’s Cafe, Penelope’s and Blanc Slate are all superb!). On arrival we were given an internal facing Queens Deluxe. We then asked if there were any other rooms with a view we could get and we were very quickly accommodated with a front facing room, with a bay window and a view of the Empire State Building. Our room was more than big enough for the two of us. On departure Samantha in reception was excellent in arranging a lift back to the airport, looking after our luggage and general helpful information. The bed was super comfy and there was no major noise a night that prevented us from sleeping. Some small touch ups of paint would cover a few bump as and scarps, but these did not detract from our stay. In short, a lovely boutique hotel, with friendly staff in a great location.
Read more
Date of stay: April 2022
Helpful
Share
Chaz4449 wrote a review Apr 2022
Rochester, Minnesota31 contributions28 helpful votes
Don’t let the website from the hotel and the associated loyalty program Small Luxury Hotels mislead you. This is not a luxury hotel! It is a historic property with a vintage but tired character and an old creaky elevator that friends of mine were stuck in for 45 minutes! The rooms are bare bones. The lotions in my room were half used. No housekeeping was provided. We had to ask for towels. The staff were aloof and seemed to dislike having to remove their AirPods to engage with guests. I booked this hotel through Small Luxury Hotels. There was apparently a problem with the way my reservation was finalized tendering me not being able to take advantage of any of my promised benefits based on my status with their program. I reached out to SLH, and they were not as contrite as I would have expected given my experience, and they focused on telling me about how I erred in booking the hotel. This stay was disappointing not only because of the property but also because of the misleading advertising and opaque processes by Small Luxury Hotels.
Read more
Date of stay: April 2022Trip type: Traveled
Helpful
Share
Waxy86 wrote a review Apr 2022
York, United Kingdom21 contributions6 helpful votes
Firstly we should note that when we last stayed in NYC (April 2019) we had an exceptional experience from our previous hotel. They upgraded us to a suite, so there was probably some comparisons we were drawing. Even so, there was still a lot to be disappointed about in this hotel. We had a late check in as we didn’t arrive into JFK until after 10pm, immigration was a nightmare and so we didn’t arrive at the hotel until near midnight (we had informed them prior to arrival this may be the case). When we arrived at the hotel it took us a while to find the reception, which is set back down a corridor. So instantaneously we were put off by the lack of human presence. When we got to the check in desk the clerk on duty, whilst not overtly rude, did have an air of not being bothered. There were no pleasantries other than, ‘Hello’ can I help? There was no explanation of facilities (we later found a bar and a breakfast area- which we never used) and we were asked for our room deposit- which is a standard practice, we know, but the tone and demeanour was very cold. We were room 906 (again no explanation that we were on the 9th floor or that we had to use the key card to operate the lift, Nor any mention about WiFi codes etc). When we got to our room and opened the door, I don’t think I have been as disappointed as I was then. We know we had booked a queen standard so we’re not expecting any thing massive, but we had expected a comfortable room. We are two men, travelling with two large suitcases and carry on hand luggage. This room did not cater for that. At best this room would have suited a couple on a quick get away for the weekend. First thing I noted was there was no complimentary water (which I recalled being part of the room as standard). Given we were late to the city we crawled straight to bed and went to sleep. The next morning we opened our blind to be greeted by a brick wall. Again no mention of the aspect of our room, it would have been nice to be forewarned. The bed was actually very comfortable, but had a weird kind of duvet cover which was more like a shroud so we got tangled up in the sheets. The bathroom was a good size, but I can’t help feel that it having a bath (which btw is about 2.5 feet deep and about 5 feet in length, so would suffice as a foot wash rather than a Bath) is a waste of space. And the room could have afforded to have a shower and toilet only and used the extra space for comfort. There had also been some damage to the ceiling and the patch job was horrendous. Now, we were staying here as a base and to that end the room worked. But it is not comfortable and to say this is a small luxury hotel of the world, there was certainly no luxury. We subsequently found there was no room service due to ‘covid’ which seems a con given that masks are no longer required and the world is operating normally. So we paid the best part of £1000 for a small room with no real benefit or extras. As this is my first experience I will think twice about staying here again. My biggest plea is that the management make VERY clear the actual size of the the room on the website for the avoidance of doubt.
Read more
Date of stay: April 2022Trip type: Traveled
Room Tip: Check the size of the room carefully
See more room tips
1 Helpful vote
Helpful
Share
Hollie wrote a review Apr 2022
1 contribution5 helpful votes
We stayed at the HGU for 2 weeks for our honeymoon in NY. When we arrived at the hotel there was no one to help get our 4 suitcases up the steps or through the door which was disappointing given our long journey. When we finally managed to drag them up we made our way through the crowded hallway to find the reception. I was greeted by a man eating chicken wings behind the reception desk. This is unacceptable no matter what the rating of the hotel is, never mind a supposedly 4 star luxury boutique hotel. We were given our room key and told that there would be no daily cleaning of the room due to covid. But someone would come in every 3 nights. This is March 2022 and all other hotels had resumed daily cleaning which was very frustrating. Oh and no turn down service which they claim they offer online. No information about restaurant, bar opening times, room service or anything else was given to make us feel welcome. We had booked a deluxe king room and made our way up to the smallest definition I’ve ever heard of a king room. We could barely fit our suitcases in next to the bed and the bathroom was tiny. We were very disappointed given this was our honeymoon. A small silver lining was I had realised I had looked at the hotels rooms previously online and was sure this was smaller than I had seen online. It turns out they had downgraded us. My husband went downstairs to complain, no apology but they accepted to change rooms given the proof. We moved to a slightly larger room where our suitcases were able to open. The view from both rooms was a brick wall, so the rooms are very dark. The wardrobe fits maybe 3 things in it which was again frustrating as we were here for 2 weeks with suitcases full of shirts and dresses that needed to be hung up. The shower/bath is by far the worst thing about the room, it doesn’t empty properly so you’re left with grime every time you have a shower, and there’s no room cleaning so you’ve left feeling like you don’t want to take a shower. If you asked for anything from reception it was 50/50 if it happened. I asked for cleaning every 3 days, we only had someone come in once in the 2 weeks were there. I asked for towels, again 50/50 if they would be brought up. The cleaners that do still walk to incredibly rough looking hallways shout to each other with no professionalism. We eventually found out the rooftop bar was closed as well which was one of the draws for us to the hotel. The restaurant showed online also didn’t exist and was instead just some couches. Some food was served in the bar instead. We had an iron in the room which didn’t work, we asked for another one which arrived 20 min later, which also didn’t work. It’s also incredibly frustrating there was no water in the room. On a positive note the hotel is in a great location, everything was 20 min away. The bed was comfy and the bar and coffee staff were nice and helpful. All in all, their customer service is non existent, the hallways are out of a murder documentary, I think they are taking advantage of covid to give poor service and save paying their cleaners. Maybe they paid the photographer instead for the deceiving pictures on their website? No idea how they can call themselves luxury boutique hotel.
Read more
Date of stay: March 2022
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
Share
Meg M wrote a review Mar 2022
1 contribution
I had a wonderful recent stay for almost a week at HGU New York. The staff was so helpful and accommodating before and during my stay. I called a week ahead to request a queen deluxe with a view and was very satisfied with the room view and layout. I traveled solo, so it was just enough space for me. The desk was nice alongside the armoir with a safe, which was so easy to set up a code and leave my valuables during the day when not around. I was able to order room service from the hotel’s restaurant (Super Franc) as well as from the hotel’s provided carrier, Butler. Both were delicious! The bed itself was very comfortable and the bay windows were so lovely to sit by and read/work from. Now, if you’re familiar with NYC, you know that virtually anywhere you stay you’re going to have a difficult time finding somewhere quiet as people are out at all times of the day. Since a room with a view was a priority, I knew I’d hear some noise throughout my stay but the noise really didn’t bother me and wasn’t too loud to ever wake me up. Plus, I was able to see the Empire State Building light up and see the lights turn off from my room which was really cool! Overall, I had a great stay here and would absolutely recommend to my friends looking for a prime place to stay in the city!
Read more
Date of stay: March 2022Trip type: Traveled
Room Tip: I traveled solo and requested a queen deluxe with a view a week in advance. Not all room types...
See more room tips
Helpful
Share
Previous
123456
PRICE RANGE
$226 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand union hotel new york, grand union new york city
FORMERLY KNOWN AS
Hotel Grand Union
LOCATION
United StatesNew YorkNew York CityNoMad / Manhattan / Midtown
NUMBER OF ROOMS
89
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about HGU New York
Which popular attractions are close to HGU New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.3 miles).
What are some of the property amenities at HGU New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at HGU New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at HGU New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at HGU New York?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to HGU New York?
Conveniently located restaurants include Bagels & Schmear, Spice Symphony, and Royal 35 Steakhouse.
Are any cleaning services offered at HGU New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HGU New York?
The staff speaks multiple languages, including English, Spanish, French, and Polish.
Are there any historical sites close to HGU New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.9 miles), World Trade Center Memorial Foundation (2.9 miles), and Hamilton Park (2.4 miles).