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HGU New York

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34 E 32nd St, New York City, NY 10016-5503
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Traveler (150)
360
Panoramas (27)
Room & Suite (158)

About

#248 of 513 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
The striking Beaux-Arts structure that is HGU New York has welcomed countless guests since 1905. Ornate plaster ceilings tell of legendary parties and infamous patrons of old, while 89 rooms and suites offer luxury and modern convenience. Restful sleep is paired perfectly with an intoxicating art collection throughout the rooms, corridors, and living spaces; each corner a destination of possible repose or reverie. Derived from the style coveted by the leisure and business set, HGU New York awakens all senses and consistently impresses. This is not Midtown; this is NoMad.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Restaurant
Nightclub / DJ
Taxi service
24-hour security
Baggage storage
24-hour check-in
Paid private parking nearby
Wifi
Breakfast available
Vending machine
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Fireplace
Minibar
Flatscreen TV
Complimentary toiletries
Housekeeping
Safe
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Polish
531Reviews37Q+A65Room tips
Traveler rating
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Popular mentions
Albert wrote a review Nov 2020
Los Angeles, California292 contributions123 helpful votes
I totally did not enjoy my experience with this hotel. About the only true positive I can say about this hotel is the location, which is really good if you want to stay close to NYC’s sights like The Empire State Building, Chrysler Building, Grand Central Terminal or the Flatiron Building. There are a lot of restaurants, bars and shopping options around. I would recommend visiting all the Korean restaurants around the hotel. Food there is super delicious! The hotel is located inside of a cute looking historic building. The hotel’s lobby is pretty. I did not like the elevator. It is tiny and slow. Stairs are super uncomfortable the way they were built. In general, it feels tight and uncomfortable inside of the hotel. I also noticed dirty dusty carpets on my floor. My room (#307) was super small! I booked a Deluxe King room which was supposed to have extra-space, but I did not get this extra spacing at all. God only knows how catastrophically small the standard room is! One other plus I can mention is the room was perfectly clean, also everything looked pretty updated. The room faced inside of a hotel’s square so it was super dark inside my room all the time! Plus, I could clearly see what was going on in the windows opposite of mine, I bet these people could clearly see me in my room too. So you better keep the curtains closed all the time. My King Size bed was not really comfortable. There were not many plugs in the room to charge gadgets. No plugs next to the bed, a couple plugs were hidden behind a bed from one side. I did not like the little closet, as there was not even enough space there to put one big piece of luggage. So finally my luggage had to be placed next to the bed on the floor. The bathroom was also super small. I liked having a bathtub, but it could not fit me (I am 6 feet tall). Also the toilet was right next to the bathtub, and I found this design super weird. I had a cat with me, and I barely could find some space in the bathroom to fit a cat’s litter box. Bathroom amenities were good, I liked their fragrance. Wi-Fi was working super slow! I could not upload a 2 min video to Facebook or use Wi-Fi to stream a movie. Hotel’s staff was friendly and nice during all my stay. I payed $100 per night for my room, and I find this deal completely unreasonable for the quality I got. You should stay at this hotel only if you go to NYC by yourself with one little carry-on and you are not really concerned about staying in comfort. Also if you have a dog, please, do not take it to this hotel! The dog will be super unhappy in a super tiny hotel room!
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Date of stay: October 2020Trip type: Traveled solo
3 Helpful votes
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Response from Arva Petro, Owner at HGU New York
Responded Nov 30, 2020
Thank you for your review, we appreciate your feedback as we strive to provide excellent service for all our guests. I wanted to touch on a couple of the items you referenced in your review, the hotel rooms offer 2 USB ports on the clock radio next to the bed for your convenience. Unfortunately, because the hotel is a historic landmark building the rooms vary slightly in size and layout and cannot be altered in any way. We are glad to hear you enjoyed the personalized scent we have created for the hotel and that you enjoyed our décor. Should you decide to come back to NYC, please reach out directly and I will be happy to personally assist you with your reservation. Thank you for your business and have a lovely day!
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lbiena694121 wrote a review Oct 2020
1 contribution1 helpful vote
I have temporarily relocated from NYC to Florida for the Fall/Winter but had to come back for business and discovered this luxury boutique hotel. I actually cannot believe that I did not know about this hotel. It is chic and hip in a beautiful landmark style building. The contemporary art touches in the decor are super sexy. Location is also great. Located north east of Madison Square which means you are close to Madison Square Garden, Times Square and a brief commute or taxi ride downtown or uptown, east or west. I walked almost everywhere when the weather allowed. That is the beauty of the city and this location. Unfortunately, the restaurant and lounges were closed due to CV-19 but I cannot wait to return to experience the restaurant and lounge which read like a fashionable artsy private club. Totally my vibe!! I've been telling my friends about this place nonstop since my arrival. Lol! PS: I judge every establishment by the quality of their drip coffee. HGU did not skim on that either. The drip coffee served in the a.m. was excellent drip coffee. My room was perfect. I had a Queen Deluxe I believe. The bathroom was surprisingly spacious and very nice subtle industrial style fixtures. Anyways, I could go on. If you are traveling during these odd times or just need a break from your living situation, this is the best cost value right now!! I am a fan!!
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Review collected in partnership with this hotel
Date of stay: October 2020Trip type: Traveled on business
1 Helpful vote
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Response from Arva Petro, Owner at HGU New York
Responded Nov 12, 2020
Thank you for your review; we are so pleased to hear you enjoyed your stay with us. Please reach out when you are coming back to NYC and we will be happy to personally assist you with your reservation. As always, thank you for your business and we look forward to seeing you again soon!
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CynCass wrote a review Aug 2020
Sierre, Switzerland1 contribution1 helpful vote
I didn't feel like I was staying in a 4-star hotel. I booked for a week and things were weird since day 1. The general atmosphere was weird. My room was dark, even with the lights on. Because of the pandemic, the restaurant and rooftop are closed. You can't eat breakfast there but they do offer coffee in the morning, starting at 7am. However, for 3 days in a row, there was no coffee at 7:30 or 8:30 am?? The smell on my floor (3) was horrible on my first day there. I complained about it and I don't know if they did anything. It was a mix of smoke/cigarette/animal smell. Not pleasant at all. That smell came back during the week. The hallway was dirty for 2 days, nobody ever cleaned it. No cleaning service because of the pandemic, which I don't completely understand but on their paper, it says it's because they could not rehire everyone. I do hope that the common areas were cleaned, but I personally never say anyone cleaning. I did have my mask down once, while waiting for the elevator, as I was talking to my daughter. I got yelled at by the receptionist, asking me to wear my mask in a very aggressive and cold way. Again, that doesn't highlight the fact that you are staying in a 4-star hotel.... Whenever you ask for something that is missing, it's always someone's else fault. I was using a stroller all week and the door is not practical for strollers. There is a bell outside to call for assistance, nobody ever came. All in all, I didn't like this hotel.
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Date of stay: July 2020
Value
Rooms
Service
1 Helpful vote
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Response from Arva Petro, Owner at HGU New York
Responded Nov 12, 2020
Thank you for your review. We strive to provide the best services for our guests and take your review very seriously. Unfortunately, we have had to reduce our services and amenities in the hotel due to the pandemic and would like to invite you back to give the hotel another try. As always, thank you for your business and we hope to see you again in the future.
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Susan A wrote a review May 2020
Chicago, Illinois6 contributions6 helpful votes
Be sure your know what your rate is for the entire stay and prepare to fight for it. I was brought here to fight Covid 19 as a nurse and the hotel wanted to double my rate after the "28" day check out then check in. This is the thanks you get for risking your life from HGU hotel! Nice the dollar is valued more!
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
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Response from Arva Petro, Owner at HGU New York
Responded Nov 12, 2020
Thank you for your review. We strive to provide the best services for our guests and take your review very seriously. We offered special rates to emergency workers that were not available to the public, which is why your rates changed once your initial reservation ended. We do apologize for any confusion on our part and hope you will give the hotel another try in the future. Thank you for your business and we appreciate your hard work during the pandemic.
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FoodieFifi wrote a review Apr 2020
Geelong, Australia119 contributions33 helpful votes
There is a lot of construction work going on around the hotel however it was easy to find and location is great, close to metro/railway and walking distance to many excellent locations. Where it fell down for me is that I found the staff cold and asking a simple question felt like an imposition. This was just before the shut down which happened a week later and we were all getting concerned about what was happening, but a friendly face would have been very welcome. As I was working across time zones, I checked the room documentation to make sure i could get a meal/drink later at night but when I went down they told me that it wasn't open and that the documents had not been updated. Daylight savings was to start and a note was there that staff would change the clock, but they did not. Not a big issue but luckily i wasn't relying on the clock in the room or the alarm. I changed it myself. It's a really cute boutique hotel with a rather scary old elevator but the staff made me feel unwelcome, perhaps because I'm not 35 - I don't know.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Traveled on business
1 Helpful vote
Helpful
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Response from Arva Petro, Owner at HGU New York
Responded Nov 12, 2020
Thank you for your review. We strive to provide the best services for our guests and take your review very seriously. Unfortunately, we have had to reduce our services and amenities in the hotel due to the pandemic and would like to invite you back to give the hotel another try. As always, thank you for your business and we hope to see you again in the future.
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PRICE RANGE
$135 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand union hotel new york, grand union new york city
FORMERLY KNOWN AS
Hotel Grand Union
LOCATION
United StatesNew YorkNew York CityNoMad / Manhattan / Midtown
NUMBER OF ROOMS
89
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Frequently Asked Questions about HGU New York
Which popular attractions are close to HGU New York?
Nearby attractions include Manhattan Skyline (0.2 miles), Empire State Building (0.2 miles), and The Magician at the NoMad Hotel (0.3 miles).
What are some of the property amenities at HGU New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and dry cleaning.
Which room amenities are available at HGU New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at HGU New York?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at HGU New York?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to HGU New York?
Conveniently located restaurants include Spice Symphony, Norma, and Bagels & Schmear.
Are any cleaning services offered at HGU New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at HGU New York?
The staff speaks multiple languages, including English, Spanish, French, and Polish.
Are there any historical sites close to HGU New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.9 miles), World Trade Center Memorial Foundation (2.9 miles), and Hamilton Park (2.4 miles).